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Hastings, TN34
4.6/5, 475 Reviews
94% Recommended
94% letting valuation accuracy
88% letting fee satisfaction
Hastings is where Oakfield was established over 16 years ago, now located in the town centre. Oakfield are well established as Letting Agents, Block Management Agents and Estate Agents in Hastings. Hastings brings the visitors in their thousands for a number of well-known annual events such as the half marathon, B
eer and Music Festival, Mayday Jack in the Green Festival, carnival and Pirate day. With so much going on in Hastings as well as its beaches, shopping and historic Old Town, we can see why more and more people are moving to the seaside town.
"Excellent service provide..."
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5 Star Review
By : 'Jack'
Services : Letting(As a Tenant)
Rent PCM : £695
Would you recommend ? : Yes
Postcode : TN34
People found this helpful0
Excellent service provide Very polite Answered all questions we had to the best of his ability Was on time / early Very good meeting
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Ignat Borisenko
Dorothy Foster
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 94% | 88.00% | £300 | £1,300 |
Areas covered
- TN34
Address
Oakfield
Haig House, Station Road, Hastings, East Sussex
TN34 1NH
01424 446644
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Oakfield Branches (View All 4)
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Poor ...
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1 Star Review
Tia
By : 'Ignat'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN38
People found this helpful0
I rented a house through this agency. A huge bush (about 3m) was near the front door. It gave some privacy at the entrance. You would open a door and hardly see from the street. During the negotiation, I was told our Landlady would ask someone to trim the bush. I asked the agent not to trim it... Read Full Review
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Great service at Hastings ...
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5 Star Review
By : 'Kim'
Services : Sales( As a Vendor )
Sold price : £240000
Would you recommend ? : Yes
Postcode : TN34
People found this helpful0
From the very start we were offered professional and knowledgeable advice when selling our property. Communication has been brilliant and we were kept informed speedily throughout the process. Big thank you to all involved [Adam, Scott and... Read Full Review
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Oakfield have recently taken ...
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5 Star Review
By : 'Dorothy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN34
People found this helpful0
Oakfield have recently taken over as agents for my letting property. Emma Towner is now my go to person for any issues with the letting. She is holding up extremely well so far! Always helpful and cheery. Thanks... Read Full Review
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By : Chloe Taylor
Feb 11, 2021Thank you so much for your lovely comments Dorothy. I have passed these onto Emma for you. Kind regards - ...
Lauren has been an absolute ...
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5 Star Review
By : 'LP'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : TN34
People found this helpful0
Lauren has been an absolute star* Within an hour of enquiring about a property that had just been added she had us filling in the applications and we got accepted the next day, she's been so incredibly enthusiastic, and helpful, and it's all going pretty fast, she's been nothing but ... Read Full Review
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By : Alison Hurkett
Jan 27, 2021Good Afternoon LP, Thank you so much for your amazing review. We appreciate your feedback and I am so pleased to hear that you have received such a good service from Lauren. We look forward to ...
Recommended ...
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5 Star Review
By : 'Jay'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : TN40
People found this helpful0
We found the perfect property on Oakfield's website and Maisie Winchester answered my enquiry. She was efficient, understanding and really helpful from the start and throughout the process. She kept us fully informed at every stage of the referencing process and was genuinely pleased for us... Read Full Review
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By : Alison Hurkett
Jan 27, 2021Good afternoon Jay, Thank you so much for your amazing feedback, I am really pleased to hear that your journey with Oakfield has been so stress free and that Maisie has been so supportive. We are ...
Excellent Service - ...
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5 Star Review
By : 'Jasmine'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN38
People found this helpful0
I have been dealing with Gemma for renting out my property. She has been wonderful! She has been very helpful and made this experience a lot easier for me. She has guided me through and explained everything very well. I cannot thank Gemma enough for her... Read Full Review
Comments (1)Was this helpful?:
By : Alison Hurkett
Jan 27, 2021Hi Jasmine, Thank you so much for your review, i\'m so glad to hear that Gemma was able to guide you through your first experience as a landlord and that you found it so easy. We wish you every ...
Thank you Gemma for a prompt ...
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5 Star Review
By : 'No'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : TN34
People found this helpful0
Thank you Gemma for a prompt service in the re letting of my property and dealing with my enquiries efficiently and promptly. Great service... Read Full Review
Comments (1)Was this helpful?:
By : Alison Hurkett
Jan 27, 2021Thank you so much for your fantastic comments, we really value your feedback and your custom as a repeat landlord. I am very pleased to hear that you had such a great service from Gemma and we very ...
Flat ...
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4 Star Review
By : 'Marilyn'
Services : Letting( As a Owner )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : TN38
People found this helpful0
Charlotte was very informative and kept me up to date on the progress on letting my flat. She also also provided details of insurance products which suited my circumstances. It’s now let and am very happy with the service. Wouldn’t hesitate in... Read Full Review
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As a landlord I depend on ...
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5 Star Review
Charlotte
By : 'Keith'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : TN39
People found this helpful0
As a landlord I depend on reliable and professional agents, Charlotte at Oakfields is always my first choice, she has a wealth of knowledge and is very efficient. I would recommend Charlotte to both landlords and tenants for all rental... Read Full Review
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Charlotte and ...
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5 Star Review
By : 'Shirley'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN34
People found this helpful0
We were very impressed with Charlotte's very efficient and professional approach from start to finish. She dealt with any queries we may have had and made the whole process very easy. We have no hesitation in thoroughly recommending Charlotte and... Read Full Review
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Lucy - Very Professional, ...
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5 Star Review
By : 'Robert'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : TN34
People found this helpful0
Lucy - Very Professional, Informative and HelpfulGreat First experience with Oakfield, couldn’t do enough to make the whole process as stress free as... Read Full Review
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Excellent service provide ...
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5 Star Review
By : 'Jack'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : TN34
People found this helpful0
Excellent service provide Very polite Answered all questions we had to the best of his ability Was on time / early Very good... Read Full Review
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Great estate ...
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5 Star Review
By : 'Jesmond'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : TN34
People found this helpful0
Ronnie was very friendly and chatty both on the phone and in person whilst we were viewing a property. He answered all the questions we had and ensured we had a good understanding of how everything... Read Full Review
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Professional and ...
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5 Star Review
By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : TN40
People found this helpful0
I spoke with Charlotte on the phone and have had email communications with Joshua and Lucy. All very efficient with time scales and questions asked. Within 3-4 days and only through it being a bank holiday and of course partial lock down, they gave me a moving in date for my new tenants. Very... Read Full Review
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Lucy at Oakfield has been ...
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5 Star Review
By : 'Debbie'
Services : Letting( As a Tenant )
Rent PCM : £569
Would you recommend ? : Yes
Postcode : TN37
People found this helpful0
Lucy at Oakfield has been amazing helping me with my move, I received excellent Customer Service and professionalism from her especially through these unprecedented times, and would highly recommend all the team at... Read Full Review
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The process of selling my ...
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5 Star Review
By : 'David'
Services : Sales( As a Vendor )
Sold price : £162000
Would you recommend ? : Yes
Postcode : TN34
People found this helpful0
The process of selling my property through Oakfield went smoothly from start to finish, with Oakfield keeping me informed throughout. Highly recommended service. I would definitely use Oakfield... Read Full Review
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Oakfield have accessed my ...
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1 Star Review
By : 'Christopher'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : TN38
People found this helpful0
Oakfield have accessed my details from the property register since I registered one of my properties to rent with my usual agents, they have suggested that my agent has not been doing a good job as the property is still available. This is because my agent is following my brief as to suitable... Read Full Review
Comments (1)Was this helpful?:
By : Emma Hawkins
Mar 22, 2020Hi Christopher, I am sorry that you have been unable to contact any of our team following receipt of our letters. I am more than happy to discuss any concerns you have, please contact me on 07969 ...
Oakfield have adopted ...
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5 Star Review
By : 'Shelton'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : TN38
People found this helpful0
Oakfield have adopted excellent staff from Smart Property and their team will be strengthened hugely by their new members. You guys are... Read Full Review
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Nothing but mistakes from ...
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1 Star Review
By : 'Mrs'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : TN37
People found this helpful3
Nothing but mistakes from Oakfield. Never takes responsibility for anything. Horrible experience and do not listen to the tenant. All they want is money. If you are a tenant beware of deposit claims. STAY... Read Full Review
Comments (1)Was this helpful?:
By : Glenn Taylor
Nov 6, 2019Dear Mrs Taylor, Thank you for your feedback. Please could you give me a call on 01424 446644 so we can discuss this further. Many ...
I would just like to thank ...
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5 Star Review
By : 'Bev'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : TN34
People found this helpful0
I would just like to thank all the staff at Oakfield as they were brilliant polite and professional. I have not rented with Oakfield Hastings before and was a bit nervous but they made me feel at ease. within two weeks I had found viewed and moved into my new home, I can not fault them in any way... Read Full Review
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1 - 20 of 475 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ComplaintsOakfield has a formal complaints procedure, which is explained below;As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we willdo everything we can to put it right.We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are unable to resolve a complaint against us the right to have this reviewed by an independent person –the Ombudsman.We hope that our complaints procedure will resolve any complaint without the need for you to contact TheProperty Ombudsman. Please note that the Ombudsman will not investigate your complaint before you havecompleted our complaints procedure, and received a letter from us giving our final response.This document shows the steps in our complaints procedure. At every stage we promise to listen and doeverything we can to resolve your problem, and to make sure you\'re happy with the way we do it.Our Complaints Procedure1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to dealwith your problem sympathetically, fairly and quickly.2. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will, of course, depend on the nature of the complaint.3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask theManager to refer the complaint to our Financial Director, alternatively you can write to her at the followingaddress:Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NHWe request that all correspondence adheres to the details and that all complaints are put in a numerical order to help us respond to the complaints with a clear and concise structure.A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of your complaint, and state when we will be able to reply in greater detail.You may also be asked for additional information if this is required to assist resolving the matter.A formal written outcome of this investigation will be sent to you within 15 working days.4. If your problem has still not been resolved by the Director, please write to her again. Your letter should statewhy you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint. The Financial Director will then give a final response by letter within 7 working days. This will beaccompaniedby The Property Ombudsman Consumer Guide.5. If you are still not satisfied with the steps taken by Oakfield, you can write to:The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).6. The Property Ombudsman will consider your complaint, taking in to account any points made by you andOakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to somethingthat happened more than 12 months before you complained in writing to the Member Agency, or you referredyour complaint to the Ombudsman more than six months after you received the Member Agency’s final offer ofsettlement or answer.7. The Ombudsman’s Office may try to settle the dispute by agreement between you and Oakfield. If this isunsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what hebelievesto be fair in all the circumstances.8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you rejectthe Ombudsman\'s decision, it will lapse and you are free to do as you wish. If you wish to take legal action, youcan do so. Your legal rights will not have been affected by the Ombudsman\'s decision.
Last updated at 4/13/2017, 2:43:09 AM by allAgents
