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Kings Langley, WD4
1/5, 5 Reviews
20% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
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"They don't like to..."
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1 Star Review
By : 'Laurao'
Services : Letting(As a Tenant)
Rent PCM : £900
Would you recommend ? : Yes
Postcode : WD4
17 Jun 2019
People found this helpful0
Left a tenancy 2 weeks ago, we agreed a figure for the deposit release.. they still have not released it and said they can send it less further fees - these fees were not in the tenancy agreement. Very slow at sorting anything. obnoxious staff who lie.
Comments on Agent Fees
They try to charge things that are not agreed or in the tenancy
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £0 | £0 |
| Lettings | 0% | 67% | £900 | £900 |
Address
Pendley Estates
1 High Street, Kings Langley, Hertfordshire
WD4 8AB
01923 270072
Services offered
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- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Pendley Estates Branches (View All 2)
Unbelievably, these agents ...
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1 Star Review
By : 'Jason'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WD4
23 Dec 2020
People found this helpful0
Unbelievably, these agents had us enter into a lease for a property they did not have on their books at all. We paid our deposit and had all of our goods shipped in a container from South Africa - TO THE WRONG ADDRESS!!!!!!!!! We moved the gas and electricity into our names and paid for those - ... Read Full Review
Comments (0)
Unbelievably, these agents had us enter into a lease for a property they did not have on their books at all. We paid our deposit and had all of our goods shipped in a container from South Africa - TO THE WRONG ADDRESS!!!!!!!!!
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Jason said about Pendley Estates
Services : Letting( As a Tenant )Date: 23rd Dec 2020
Unbelievably, these agents had us enter into a lease for a property they did not have on their books at all. We paid our deposit and had all of our goods shipped in a container from South Africa - TO THE WRONG ADDRESS!!!!!!!!!
We moved the gas and electricity into our names and paid for those - FOR THE WRONG ADDRESS!!!!!!!!! Those people were very happy to not have any bills for a few months.
We set up BT broadband so we would have it all availsble and BT came to set it up - THE WRONG ADDRESS!!!!!!!!! So we were without broadband for over a month!!!!!!
When it come to return deposits etc they also had completely incorrect calculations, showing a much smaller deposit.
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They don't like to ...
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1 Star Review
By : 'Laurao'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : WD4
17 Jun 2019
People found this helpful0
Left a tenancy 2 weeks ago, we agreed a figure for the deposit release.. they still have not released it and said they can send it less further fees - these fees were not in the tenancy agreement. Very slow at sorting anything. obnoxious staff who... Read Full Review
Comments on Agent Fees
They try to charge things that are not agreed or in the tenancy
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Laurao said about Pendley Estates
Services : Letting( As a Tenant )Date: 16th Jun 2019
Left a tenancy 2 weeks ago, we agreed a figure for the deposit release.. they still have not released it and said they can send it less further fees - these fees were not in the tenancy agreement. Very slow at sorting anything. obnoxious staff who lie.
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Disguasted! ...
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1 Star Review
By : 'Disguasted'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WD24
16 Jun 2018
People found this helpful4
Very intrusive people. You rent the place from them and they will be visiting you every few months, poking their nose around, walking around in their shoes, poking their nose into all your bedrooms! I find it unacceptable! But to deal with any issues - they have no interest to do that, they tell... Read Full Review
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Disguasted tenant said about Pendley Estates
Services : Letting( As a Tenant )Date: 15th Jun 2018
Very intrusive people. You rent the place from them and they will be visiting you every few months, poking their nose around, walking around in their shoes, poking their nose into all your bedrooms! I find it unacceptable! But to deal with any issues - they have no interest to do that, they tell you to contact the landlord! If you lend them the key for some repair, instead of giving it back they keep it and then they claim they have the right to visit your house when you're not there because they were given a spare key! These people who will only intrude on your privacy! Traumatising experience!
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I was promised that the flat ...
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1 Star Review
By : 'Little'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HP3
28 May 2014
People found this helpful5
I was promised that the flat will be cleaned before me moving in. They made me sign the documents in their office in Kings Langley and then go and take the keys from the flat with a surveyor. The flat was NOT cleaned at all but I had already signed the contract. I called the office and I was... Read Full Review
What agent could do to change your mind?
1. Clean the property as it was promised. 2. Register my deposit with the schemes and give me the relevant paperwork 3. Fix the 2 broken items. 4. Refund the full amount of deposit as per the condition of the property. 5. Refund the deposit promptly.
Comments (0)I was promised that the flat will be cleaned before me moving in. They made me sign the documents in their office in Kings Langley and then go and take the keys from the flat with a surveyor. The flat was NOT cleaned at all but I had already signed the contract. I called the office and I was promised to get a callback shortly and quick solution from the manager * - I never did receive that call and their solution of the problem. My previous landlady helped me clean, we filled up her vacuum cleaner with dust and dirt. She was furious!
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Little Man said about Pendley Estates
Services : Letting( As a Tenant )Date: 27th May 2014
I was promised that the flat will be cleaned before me moving in. They made me sign the documents in their office in Kings Langley and then go and take the keys from the flat with a surveyor. The flat was NOT cleaned at all but I had already signed the contract. I called the office and I was promised to get a callback shortly and quick solution from the manager * - I never did receive that call and their solution of the problem. My previous landlady helped me clean, we filled up her vacuum cleaner with dust and dirt. She was furious!
For reference, the place was not as dirty as to have the dirty pants of the girlfriend of the the previous tenant on the floor, but was nearly that bad. Dirty sheets on the bed, dust 1/8 of an inch in the lights, crumbles all over, spiderwebs, windows uncleaned, etc.
During the tenancy problems with the property were neglected by the agency on two out of two occasions:
1. The property was worn off and due to rusty holder a mirror in the bathroom got broken since the holder snapped - I reported the incident but the mirror was not fixed.
2. The lights switch in the bathroom was sticky and at times would not turn on/off - I reported this problem also but it received no attention too.
When I left the property I left it cleaned, washed the windows, etc. I cleaned myself. The surveyor gave me a report that the property is not damaged whatsoever and is cleaned, but I have no receipt from cleaning company.
About 2 weeks after I left, *, the manager/owner of Pendley Estates sent me an email that they want to charge me 6 hours for cleaning. I agreed as I needed my money £937.5 back and thought that 6 x £7-8 is worth the price to avoid disputes and get my money back ASAP. I received £763.50 exactly TWO MONTHS + ONE DAY later after I send them numerous emails and visited their office in Kings Langley TWO times. They usually replied to my emails explaining that the account is closed and it is only matter of their accountant to send the money - and I kept waiting.
As said £763.50 was returned from 937.50, in other words Pendley Esatates charged me £29 ph for cleaners when I left the property clean by any standard, and way much cleaner than what it was when I moved in, and they dragged their feet for 2 months to refund me even this much.
With my new landlord/agency I discovered that I need to have received a Tenancy Deposit Protection Certificate - I did not receive one from Pendley Estates. I checked with the Tenancy Deposit Agency (there may be more which I did not find??) and they have no record of my deposit/tenancy which is illegal - it appears that Pendley Estates did not register my deposit and broke the law, unless they have used some very unpopular service.
Pendley Estates at Kings Langley/Bovingdon - never again for me - be aware.
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I stayed with a property ...
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1 Star Review
By : 'Average'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WD4
9 Sept 2013
People found this helpful6
I stayed with a property managed by Pendley Estates for roughly nine months, and it was an extremely stressful and expensive experience. When I first viewed my future flat with Pendley Estates, the letting agent who showed me round was polite enough, but frankly knew nothing useful about the... Read Full Review
What agent could do to change your mind?
Been honest and upfront. Not tried to levy charges for spurious reasons.
Comments (0)I stayed with a property managed by Pendley Estates for roughly nine months, and it was an extremely stressful and expensive experience.
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Average Tenant said about Pendley Estates
Services : Letting( As a Tenant )Date: 8th Sep 2013
I stayed with a property managed by Pendley Estates for roughly nine months, and it was an extremely stressful and expensive experience.
When I first viewed my future flat with Pendley Estates, the letting agent who showed me round was polite enough, but frankly knew nothing useful about the property. For example I asked what the council tax band was and she didn't know, nor did she seem to think this was something she should know. What she did know about however was all the fees that Pendley wanted to charge me to rent this property. Firstly there was the £200 “holding deposit†I had to put down to potentially be able to rent the property. This would then be returned once they done all their reference checks and I had put up my first month's rent and deposit. For them to do the reference checks and draw up the contract (what they call a “contract and agency feeâ€Â) I had to pay £180.
Once all of this had been sorted out, I was then given the chance to sit down and view the property's contract on the day I would move in. I had a nasty shock at the sort of clauses they had in there. The most ridiculous one stated when I leave I had to accept the decision of the “Inventory Clerks†(hired by Pendley Estates) regarding the condition of the property. Effectively saying that Pendley could say the property was in whatever condition they liked and I had no right to dispute this. Unfortunately I'd already paid £200 for a “holding depositâ€Â, such that if I then wanted to walk away from renting this property due to the ridiculousness of the contract, I'd lose the £200. So, I signed it, paid the first month's rent, deposit and their fees (of £180) and moved in.
A few months after I moved in Pendley started contacting me to arrange dates for them to visit the flat, as the landlord was selling it and they needed to take measurements and such. I was a little annoyed that they weren't able to do these checks during the viewings that they were already doing every two months (these also being in the contract, and for some bizarre reason, I was told that if I lost the dates of the viewings, they wouldn't be able to tell me again what they are. I'm pretty sure that's illegal as they can't let themselves in whenever they feel like it. Perhaps more importantly though it was highly suspicious and extremely inconsiderate). Regardless, I would always tell them I was happy for them to come round. I asked if this would affect my tenancy, and was told it almost definitely wouldn't as the landlord would likely sell to another manager of properties who would then let it to me.
Seven months into my twelve month contract I get a hand posted letter from Pendley Estates through the door. It's an eviction notice. Reading it I see that the landlord wants me gone as he wishes to sell the flat. Not only is this the opposite of what I was told, but more importantly I was given no warning of this whatsoever. That's right, no phone call, no email, just an eviction notice saying I had to be gone in two months.
Later I try to contact the person who deals with my property. After receiving no response after a few emails I give Pendley a call and am told she's left the country. They didn't feel the need to tell me.
A couple of weeks before my leaving date I received another letter from Pendley. This contained what they call a “helpful guide†to moving out. What it actually is an aggressively phrased (and extremely long) list of things that will result in Pendley trying to charge me, printed in bold on red paper.
Most of the conditions were excessive, here are some examples;
“The carpets are to be professionally cleaned at the end of the tenancy. The use of hired machines is not permitted.â€Â
“Curtains/drapes – carefully wash or dry clean as necessary, but do be careful to ensure that they are not damaged or shrunk etc. Net curtains should be washed carefully and re-hung.â€Â
Pendley also enclosed a condition for them to receive payment should there be any charges;
“Pendley Estates reserves the right to levy additional charges to cover their costs which is generally £25 per task.â€Â
This is all separate to the £96 “check out fee†Pendley Estates charged me upon moving out.
After moving out I contacted Pendley to find out about the status of my deposit. When I got a response it was evasive, and didn't answer my questions about when the deposit would be returned or the manner in which it would be returned. The next time I contacted them I was told that my deposit was now being handled by their finance department.
Long story short, after a lot of chasing and hassle, I got some of my deposit back.
In summary, my time with Pendley was expensive and extremely stressful. They try to levy charges at every possible opportunity for the most spurious reasons. Necessary correspondence is lacking and when you talk to them they're evasive and unhelpful. Never use Pendley Estates.
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