By : 'Deb0rahB' Services : Sales(As a Vendor) Would you recommend ? : Yes Postcode : RG19
Feb 19, 2019
People found this helpful0
JR helped with our sale and purchase. The team worked tirelessly to help us. Beth and Deborah both went the extra mile (especially when problems arose) and gave us good advice throughout the process. I honestly don't think we would be in our lovely new home without
their help and support. A very positive experience overall.
Comments on Agent Fees
When things don’t go smoothly is when agents earn their fee. In our case we felt they were more than appropriate for the work they put in.
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By : 'Tony' Services : Sales( As a Vendor ) Sold price : £670000 Would you recommend ? : Yes Postcode : RG18
Dec 13, 2024
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We found a buyer for our bungalow with planning permission. Throughout the prolonged period to exchange, which was outside the control of J-R, Paula has maintained excellent communications and chased the buyer plus their solicitor on a regular basis. We really appreciated her support and highly... Read Full Review
Services : Sales( As a Vendor )Date: 13th Dec 2024
We found a buyer for our bungalow with planning permission. Throughout the prolonged period to exchange, which was outside the control of J-R, Paula has maintained excellent communications and chased the buyer plus their solicitor on a regular basis. We really appreciated her support and highly recommended Paula.
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Anna
By : 'Jóhann' Services : Letting( As a Owner ) Rent PCM : £1100 Would you recommend ? : No Postcode : RG18
Oct 27, 2023
People found this helpful3
Steer clear!....
After paying for the top service as sold by Jones Robinson to myself; the communication received was quite frankly disgusting, the amateur mistakes made by JonesRobinson not much better, especially regarding the "top" service I was sold you would expect to receive much ... Read Full Review
Jóhann Sigurðsson said about Jones Robinson Estate Agents
Services : Letting( As a Owner )Date: 27th Oct 2023
Steer clear!.... After paying for the top service as sold by Jones Robinson to myself; the communication received was quite frankly disgusting, the amateur mistakes made by JonesRobinson not much better, especially regarding the "top" service I was sold you would expect to receive much better.
In trying to make a complaint I was made to feel that it was my fault to the point of not being able to discuss my problems without being constantly interrupted and talked over. To date JonesRobinson have caused several financial issues now, along with one family feud due to managing to lock 3x sets of keys in the house and contacting alternative family members that they had no authorization to do so, again at further cost to myself.
The latest round of poor service involves poor communication with reference to receiving a late payment, subsequently this has since cost myself further financial problems. My advice is to steer clear of Jones Robinson! In my opinion they are very below par, with extremely rude staff. I will be moving my custom elsewhere as soon as possible and at any cost that I may incur.
Let me start by explaining out my issue regarding the service I have received with regards to poor communication;
I was notified that the tenants would like to pay late, I was questioned as to whether this would be acceptable. My response being that so long as the money was within my account before the next month began it would be ok. This email was never responded to, so I believed the money would be going in before this date. It was only responded to when I emailed on the last day of the month after I had checked my account. A simple email would have saved me an awful lot of time and effort with having to move money around, ringing my mortgage lender and obtaining what now is a black mark against my credit rating as I could have reacted in a different manner.
This is just one one the amateur mistakes JonesRobinson made. 100% do not entertain trying to working with JonesRobinson.
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I am a new client to JR and I ...
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5 Star Review
Paige
By : 'Sandra' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SN15
Jul 27, 2023
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I am a new client to JR and I had a great experience. It did not take me more than 4 weeks from the viewing date to moving in my new home. Thanks to Paige Bradley and her team. They made sure everything was clear and easy for me .
Thank you once again... Read Full Review
Sandra Chuma said about Jones Robinson Estate Agents
Services : Letting( As a Tenant )Date: 27th Jul 2023
I am a new client to JR and I had a great experience. It did not take me more than 4 weeks from the viewing date to moving in my new home. Thanks to Paige Bradley and her team. They made sure everything was clear and easy for me . Thank you once again ??
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1 Star Review
By : 'Marcin' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : RG18
Mar 27, 2023
People found this helpful2
I wish to not give even one star! Full of liars. Strongly not recommend this Estate agent! Stay away from them! Purchased the property in Thatcham and waiting 6 months, vendor extent the sales forever and after that received the phone call that the vendor not sell the property any more. Propobly go ... Read Full Review
Marcin Warchol said about Jones Robinson Estate Agents
Services : Sales( As a Buyer )Date: 27th Mar 2023
I wish to not give even one star! Full of liars. Strongly not recommend this Estate agent! Stay away from them! Purchased the property in Thatcham and waiting 6 months, vendor extent the sales forever and after that received the phone call that the vendor not sell the property any more. Propobly go different buyer! I lost the oportunity to purchase the property because price increase dramaticly. Jones Robinson don't care about buyers. The stress I go through with 6 months worth nothing. I wish to not touch them ever. This is the second situation with Jones Robinson that they let me down. Before I found the property in Newbury and make the offer. Then received the phone calls that the vendors change their maind Please stay away from them! I wish the vendors and Estate Agents someone treat them exactly the same! "Karma always back
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If 6 stars were to exist, I ...
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5 Star Review
Clare
By : 'Govinden' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : RG14
Aug 1, 2022
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If 6 stars were to exist, I would have rated Jones Robinson Estate agency 6 stars where they have stars among the staff. One great example is Clare Black, the name itself tells you that she is the brightest of the stars in the Jones Robinson galaxy. Perfect customer service and attention to the... Read Full Review
Services : Letting( As a Tenant )Date: 1st Aug 2022
If 6 stars were to exist, I would have rated Jones Robinson Estate agency 6 stars where they have stars among the staff. One great example is Clare Black, the name itself tells you that she is the brightest of the stars in the Jones Robinson galaxy. Perfect customer service and attention to the details. No more word can describe her service offered. I would just say bravo Clare. Continue to shine in the galaxy. ☀️☀️☀️☀️☀️☀️
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We have used JR for 10 years ...
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2 Star Review
By : 'Andrew' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : RG20
Jun 28, 2022
People found this helpful1
We have used JR for 10 years managing our property and we were always completely satisfied with their service. We also sold a property using Michael Simpson which was extremely well managed. We have now decided to sell another property which was initially a smooth process until they recommended the ... Read Full Review
Services : Sales( As a Vendor )Date: 28th Jun 2022
We have used JR for 10 years managing our property and we were always completely satisfied with their service. We also sold a property using Michael Simpson which was extremely well managed. We have now decided to sell another property which was initially a smooth process until they recommended the solicitors (Kirkstall property lawyers) to the buyer! Communication, progress was and has been absolutely awful. Why recommend such a poor outfit? (Trust pilot reviews back this up) Extremely disappointed!!!! JR are well aware of the problems we have encountered yet we have had absolutely no contact from them. This sale should be straight forward with no onward chains but it is still ongoing. The follow up is so poor we're weighing up pulling the plug and selling this property through another agent. This week's progress will dictate that. IF you use JR don't accept their legal representatives.
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Caitlin was extremely helpful ...
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5 Star Review
Caitlin
By : 'Sheila' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : RG19
Jan 29, 2022
People found this helpful1
Caitlin was extremely helpful during my telephone conversation. She was friendly yet professional. She took time to listen to my questions and found out the answers immediately. She used her local knowledge of Newbury to tell me more about the Greenham area.
Caitlin went out of her way to... Read Full Review
Sheila Cannon said about Jones Robinson Estate Agents
Services : Sales( As a Buyer )Date: 29th Jan 2022
Caitlin was extremely helpful during my telephone conversation. She was friendly yet professional. She took time to listen to my questions and found out the answers immediately. She used her local knowledge of Newbury to tell me more about the Greenham area. Caitlin went out of her way to organise a second site viewing at a time to suit my husband and I. She followed up with a confirmation email. Caitlin communicated well which I appreciated. Excellent customer service thank you.
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1 Star Review
By : 'To' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : RG14
Oct 20, 2021
People found this helpful0
Really disappointed!
They promise to contact me about the letting but no one call back, it has been over 2 weeks and I still don't know if I am able to move in on time.
I'm so tired to call them again and again, they don't usually pick up calls. Oh, That busy?
At least please give ... Read Full Review
To bad to tell said about Jones Robinson Estate Agents
Services : Letting( As a Tenant )Date: 20th Oct 2021
Really disappointed! They promise to contact me about the letting but no one call back, it has been over 2 weeks and I still don't know if I am able to move in on time. I'm so tired to call them again and again, they don't usually pick up calls. Oh, That busy? At least please give me a response of a “YES” or “NO”. I tried to call to their office few times in a day, no one pick up. So lucky that I tried 3 days, finally someone pick up, they said they are quite busy and will reply me soon. I waited for another 2 days, no one contact me. Now I give up to use Jones Robinson for any letting. Thank you for your “quick, kind, good” service.
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Jones Robinson - Simply the ...
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5 Star Review
Paul
By : 'Steve' Services : Sales( As a Vendor ) Sold price : £1175000 Would you recommend ? : Yes Postcode : RG14
Aug 24, 2021
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I'm normally the last person to write a glowing review about my experience of an estate agent! Having moved 19 times over 37 years I have become accustomed to receiving over estimates on the true value of my property, which ultimately ends up with disappointment once the market eventually... Read Full Review
Steve Cook said about Jones Robinson Estate Agents
Services : Sales( As a Vendor )Date: 24th Aug 2021
I'm normally the last person to write a glowing review about my experience of an estate agent! Having moved 19 times over 37 years I have become accustomed to receiving over estimates on the true value of my property, which ultimately ends up with disappointment once the market eventually dictates what its worth, and promises that often do not materialise. Paul Hodgson and the JR team however have managed to surpass my expectation with the level of honesty, diligence and above-all, their ability to manage my expectation during what can be a stressful process. From day one, a believable property valuation in comparison to others received from competitors gave confidence that JR know what they are doing rather than merely trying to win a new client with inflated detail. Every email and call was answered and dealt with promptly and I cannot recommend this estate agent enough. Thank you Paul and JR Team of super hero's :)
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Have worked with Paul and ...
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Paul
Paula
By : 'Richard' Services : Sales( As a Vendor ) Sold price : £690000 Would you recommend ? : Yes Postcode : RG20
Mar 12, 2021
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Have worked with Paul and Paula on a house sale and appreciated the professional approach and support as we progressed through from offer to... Read Full Review
Richard Tomlinson said about Jones Robinson Estate Agents
Services : Sales( As a Vendor )Date: 12th Mar 2021
Have worked with Paul and Paula on a house sale and appreciated the professional approach and support as we progressed through from offer to completion.
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Professional and ...
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Ed
Paula
By : 'John' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : RG14
Jan 29, 2021
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I recently sold a flat in Newbury through Jones Robinson. The service they offered was excellent. From the very professional sales video of the property (which brought quick results in finding a buyer) to the final completion I always felt the team were supportive and dynamic in bringing the sale... Read Full Review
John Lauder said about Jones Robinson Estate Agents
Services : Sales( As a Vendor )Date: 29th Jan 2021
I recently sold a flat in Newbury through Jones Robinson. The service they offered was excellent. From the very professional sales video of the property (which brought quick results in finding a buyer) to the final completion I always felt the team were supportive and dynamic in bringing the sale to a conclusion. Special thanks to Ed and Paula.
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2 Star Review
By : 'Sam' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : RG14
Jan 12, 2021
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Through my experience with Jones Robinson it has been a mixed bag in terms of their ability to assist. Initially when looking at a property to rent they couldn't be more helpful jumping at the opportunities to show me properties. Once I had picked a property the disorganisation within the... Read Full Review
Services : Letting( As a Tenant )Date: 12th Jan 2021
Through my experience with Jones Robinson it has been a mixed bag in terms of their ability to assist. Initially when looking at a property to rent they couldn't be more helpful jumping at the opportunities to show me properties. Once I had picked a property the disorganisation within the lettings department showed. Prior to my move in date I requested some reasonable works to be complete which they agreed however only one of those was complete on time and the others I am still waiting for (with no date set). I then moved in and found a serious issue with the security of the property which they took nearly 2 weeks to fix with no measures taken for my safety.
Although off to a rocky start I was hopeful things would get better. Another few issues came up with the property which were fixed reasonably quickly and so felt despite some works still outstanding they were making things right. Their communication throughout these works was adequate and although I would of personally wanted more, it was acceptable.
Moving up to the current date, their communication and actions have taken a nose dive. A 'reasonable' timeframe for repairs doesn't seem to be their highest priority.
Jones Robinson has the ability to be the ideal estate agents but their disorganisation and lack of willingness to get things complete if they personally don't have a legal obligation lets them down. I understand the landlord can be difficult, but the tenant shouldn't suffer for reasonable maintenance.
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By : 'Rebecca' Services : Letting( As a Owner ) Rent PCM : £875 Would you recommend ? : No Postcode : RG17
Jan 4, 2021
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We decided to use Jones Robinson Lettings because we had a very good (if initially unsuccessful) experience with Jones Robinson Estate sales; the estate agents were (and remain) helpful, kind, professional, prompt, and honest. It is unfortunate that none of these words can be used to describe the... Read Full Review
Rebecca Shaw said about Jones Robinson Estate Agents
Services : Letting( As a Owner )Date: 4th Jan 2021
We decided to use Jones Robinson Lettings because we had a very good (if initially unsuccessful) experience with Jones Robinson Estate sales; the estate agents were (and remain) helpful, kind, professional, prompt, and honest. It is unfortunate that none of these words can be used to describe the lettings side of Jones Robinson. The issues started before our tenants moved in, as the person in charge of preparing and finalising the documents neither was easily available nor finished them (for us to sign) before leaving on a Friday afternoon when the tenants were due to move in over the weekend. Thankfully, another member of staff stayed late on Friday to rectify the issue; when this was raised with senior management, we were assured this level of customer care would never happen again. Over the course of the next year and a half of having them 'manage' our property, the service declined. Issues included: • Not being sent the initial inventory (and having it accepted in our absence). • Not being able to get in contact with our letting agent, despite leaving email and phone messages repeatedly. • Not getting multiple quotes for large jobs until explicitly requested. • Having work completed and charged to our account without being notified (we had to check our statements to be informed of what had been charged). • Overcharging us for work being done. • Not being aware that the tenants were breaching the terms of their letting agreement (despite visits). We paid over £100month for the property to be managed by Jones Robinson even though we spent hours trying to get in contact with them and sort the issues which were not correctly handled by them (over £2000 in total over the course of the rental). We raised two formal complaints over the course of sixteen months; after the second complaint, we were offered a reduction in price of £8.25month for three months (~£25). We felt insulted. On both occasions Jones Robinson were not interested in listening to us. Instead, on one occasion we received a phone call where were subject to a 20-minute stream of platitudes and half-hearted promises without any attempt to engage or understand the nature of our grievance. After we exchanged contracts to sell the house and agreed with the new owners that it would be cleaned prior to their arrival, the lettings department called us to tell us that we would likely not get our deposit back but must pay for the cleaning ourselves (£400+). In order to meet the timeframes, they gave us one hour to 'decide.' When we complained that this was unreasonable, we were again insulted by the caller who told us that we chose to be landlords. Upon complaining again, they offered to decrease the fee by £25 and refund us the money immediately. It took two months for that refund to come through. It is disappointing that despite the Sales arm of Jones Robinson being so competent, the Lettings arm have caused us much anguish over this period. The communication, attention to detail, value for money, and personal service was shockingly poor from every individual bar one (the lady who stayed late on Friday to sort the contract). We would strongly caution any potential landlord against their use.
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4 Star Review
Laura
Sian
By : 'GF' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SN8
Dec 21, 2020
People found this helpful0
The original property I had planned to rent fell through. Jones Robinson acted very quickly with setting up a same day viewing on another property and helped me get a new (better) flat organised very quickly. Referencing & paperwork was very organised and straightforward... Read Full Review
Services : Letting( As a Tenant )Date: 21st Dec 2020
The original property I had planned to rent fell through. Jones Robinson acted very quickly with setting up a same day viewing on another property and helped me get a new (better) flat organised very quickly. Referencing & paperwork was very organised and straightforward process.
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Jones Robinson have been ...
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5 Star Review
Paul
By : 'donna' Services : Sales( As a Vendor ) Sold price : £270000 Would you recommend ? : Yes Postcode : RG14
Oct 20, 2020
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Jones Robinson have been extremely helpful & patient with my elderly dad and the selling of his house. Although the sale isn't yet finalised , Paula Rudge has dealt with every aspect in a kind & thorough way. The sale is not an easy one with a few issues to be ironed out but... Read Full Review
donna metcalf said about Jones Robinson Estate Agents
Services : Sales( As a Vendor )Date: 20th Oct 2020
Jones Robinson have been extremely helpful & patient with my elderly dad and the selling of his house. Although the sale isn't yet finalised , Paula Rudge has dealt with every aspect in a kind & thorough way. The sale is not an easy one with a few issues to be ironed out but Paula has been at the end of the phone & we have had updates weekly if not more often on occasion. Paula has kept the buyer informed & happy whilst they wait. Thanks to Paula & the team at Newbury Branch.
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Friendly and ...
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5 Star Review
Caroline
By : 'Victoria' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : RG14
Oct 12, 2020
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I'm in the process of buying my first house, and the team at Jones Robinson have been amazing. During viewings James was easy to talk to and have honest conversations with, and Caroline from the sales team has been absolutely fantastic. She is so supportive and always has time to talk through ... Read Full Review
Victoria Smith said about Jones Robinson Estate Agents
Services : Sales( As a Buyer )Date: 12th Oct 2020
I'm in the process of buying my first house, and the team at Jones Robinson have been amazing. During viewings James was easy to talk to and have honest conversations with, and Caroline from the sales team has been absolutely fantastic. She is so supportive and always has time to talk through things with, chase what needs to be chased, and give me updates whenever I want them. Such a friendly and professional team, I'm really glad I'm buying my house with them!
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Very hepful and ...
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5 Star Review
Caroline
By : 'MaryJane' Services : Sales( As a Buyer ) Sold price : £265000 Would you recommend ? : Yes Postcode : RG14
Oct 4, 2020
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Very hepful and thorough. Caroline was in regular contact in the lead up to my purchase and helped actively chasing the mortgage broker and solicitors to push ahead with an exchange date. Also made special arrangements for my survey. Much... Read Full Review
MaryJane Hawson said about Jones Robinson Estate Agents
Services : Sales( As a Buyer )Date: 4th Oct 2020
Very hepful and thorough. Caroline was in regular contact in the lead up to my purchase and helped actively chasing the mortgage broker and solicitors to push ahead with an exchange date. Also made special arrangements for my survey. Much appreciated.
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Excellent service from Ed ...
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5 Star Review
Ed
By : 'Amy' Services : Sales( As a Vendor ) Sold price : £225000 Would you recommend ? : Yes Postcode : RG20
Sep 29, 2020
People found this helpful0
I recently began the process of putting my property on the market and Ed Taylor from the JR team was my agent - the service received was exceptional. Ed was extremely professional, informative and so very helpful throughout the process, I would highly recommend JR to anyone looking to sell their... Read Full Review
Amy Burbage said about Jones Robinson Estate Agents
Services : Sales( As a Vendor )Date: 29th Sep 2020
I recently began the process of putting my property on the market and Ed Taylor from the JR team was my agent - the service received was exceptional. Ed was extremely professional, informative and so very helpful throughout the process, I would highly recommend JR to anyone looking to sell their property.
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Highly ...
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5 Star Review
Charlotte
By : 'Laura' Services : Letting( As a Owner ) Rent PCM : £950 Would you recommend ? : Yes Postcode : RG14
Sep 2, 2020
People found this helpful0
I have rented my property out with Jones Robinson for the past two years and can highly recommended their rental and property management service. Repairs and inspections are always arranged and completed quickly and with regular communications and any problems with the property or tenants are... Read Full Review
Laura Potter said about Jones Robinson Estate Agents
Services : Letting( As a Owner )Date: 2nd Sep 2020
I have rented my property out with Jones Robinson for the past two years and can highly recommended their rental and property management service. Repairs and inspections are always arranged and completed quickly and with regular communications and any problems with the property or tenants are resolved professionally. I thought Charlotte managed the property excellently and i'd happily work with her again in the future.
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Toyah
By : 'Sandra' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : RG17
Jul 9, 2020
People found this helpful0
I have had a wonderful experience with James Robinson in Lambourn it was a tricky and long ride in which I felt secure and safe along the way. Many many thanks to Toyah and Joe who worked endlessly for a successful outcome... Read Full Review
Sandra Ashton said about Jones Robinson Estate Agents
Services : Sales( As a Vendor )Date: 9th Jul 2020
I have had a wonderful experience with James Robinson in Lambourn it was a tricky and long ride in which I felt secure and safe along the way. Many many thanks to Toyah and Joe who worked endlessly for a successful outcome .
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9/4/2019, 10:02:49 AM by allAgents
Awards won by Jones Robinson Estate Agents, Newbury RG14 5DT