The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
4.8/5, 2219 Reviews
97% Recommended
78% sales valuation accuracy
97% sales fee satisfaction
Report generated on (17 April 2025 @ 17:40:48)
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By : 'George'
Services : Sales(As a Buyer)
Would you recommend ? : No
Postcode : B93
Emoovs inability to control their vendor led to me losing £350 with in a matter of 24hrs. Monday evening I viewed the property Tuesday morning I made the offer in which I said I would exchange in 10 days (very fast for a normal transaction), in the afternoon the offer was accepted. All going very well so far. Wednesday as agreed I sent them my surveyors details and THEY booked an appointment with him for him to go around the next day. This is where things start to go very wrong indeed! At this point I pay my surveyor £350 safe in the knowledge the transaction is going to proceed. Thursday I hear absolutely nothing from EMOOV... My surveyor turns up does the survey. Whats the problem... Well my solicitor receives an email from the vendor saying that, they should contact they agent as Im no longer buying the property and it is being completed on by another purchaser today. I ring EMOOV and nobody has a clue a) what is going on and b) who I should speak to, so after franticly panicking about going on I finally speak to someone, awhile later I may add who informs me that they have in fact sold to someone else and the £350 I had only just spent was indeed a complete waste of money!! Brilliant! So now EMOOV have the fee from the vendor, The vendor has his money and poor old me... well I'm £350 lighter and given absolutely no opportunity to increase my offer or for that matter actually been told what is going on. Now I understand that mistakes happen and things slip though the net. But for me it is how people deal with this mistakes and actually try to rectify them is what makes or breaks a company. Unfortunately for me even though I had absolutely no control over the situation and acted in good faith of EMOOV to control their client to know what was going on, and even though I had been sent the memorandum of sale and instructed both a surveyor and solicitor based on the information I was given. EMOOV have declined to re-pay my £350 as a good will gesture or make any contribution towards it. Now I feel this is horrendous, EMOOV a big corporate and me a normal 9-5 guy £350 is a lot of money to me, they sell thousands of house so is isn't a lot to them, They could have made a good will gesture, in their own words they admit this isn't at all fair and I have been unfairly treated are unwilling to give me anything back. Had they helped me out I would be leaving a 5* review saying what great guys an awful situation happened to me and they made it right. However sadly this is not the case and thus I leave a 1*. I would end this buy saying if your buying a home and EMOOV are the agents be very aware before you hand over any money...
can't comment on fees
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sale | 78% | 97.00% | £22,500 | £35,750,000 |
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
18 | 3 | 6 | 0 | 1581 | 27 | 325 | 10 | 227 | 22 |
Emoov
121 Sloane Street, London, Greater London
SW1X 9BW
0333 300 2526
By : 'Gary'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : B14
Very poor communication. They didn’t want to chase our seller during the process and kept just passing their number on to get an update from them. We didn’t want to go down this road as wanted to keep it a professional process but eventually had ... Read Full Review
Jonathan
By : 'Pawel'
Branch : Online Agents, 121 Sloane Street
Services : Sales( Prospective Vendor/Buyer )
Sold price : £250000
Would you recommend ? : No
Postcode : N22
I paid my fee on 3rd of March and Today (23/06/2021) I realized that their automated booking system does not work. In other words - I was waisting my time waiting for viewings... At the same time it could be worth to mention, that neither dedicated emoov agent nor the Customer Services were ... Read Full Review
By : 'samantha'
Branch : Online Agents, 121 Sloane Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : N2
We were sold in to a 'premium package' that was dressed up as much more than it actually was. We were told that we would have top listings on Rightmove and Zoopla along with social media marketing when in reality we had premium visibility on Rightmove only and the social media marketing ... Read Full Review
By : 'Katie'
Branch : Online Agents, 121 Sloane Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PE29
Emoov failed to deliver a service at any level. The agent who valued and photographed my house was late on both occasions. They couldn't market my property because there was an 'issue' with my account. I rang 13 times in two days and sent 12 emails and nobody was willing to help me ... Read Full Review
Overpriced for what they delivered.
By : 'Adeel'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E16
The service from Ali was perfect in every sense. He gave me a realistic valuation before and after refurbishment and knew my area very well. I highly recommend him if you need a proper property consultant in Stratford and ... Read Full Review
By : 'Do'
Branch : Online Agents, 121 Sloane Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RM20
Just made a phone call to emoov to find out what the crack was, was then lied to 3 times in a row this is not the first time either been having problems with emoov for 1.5 years, they use ghost buyers to keep you with them and they use them when you get difficult with them i just want honest facts ... Read Full Review
Bad pester you but cant be arsed to let you know the position of your property
By : 'Richard'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Sold price : £393000
Would you recommend ? : Yes
Postcode : DA11
Great services from start to finish from Jonathan Fleet our appointed agent. Jonathan was knowledgeable and efficient and with the support of the Emoov team in the office the sale went smoothly within a few weeks. I achieved a price that the local estate agents said was highly ... Read Full Review
All good as described
By : 'Karen'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CM7
Emoov Were full of attention when we signed up and then we barely heard from them now are you didn't Tom Fitch appears to have disappeared and they haven't put anyone else in touch with us. When I email I always get a quick and positive and pleasant response but nothing happens. ... Read Full Review
The agents fees are a complete and utter waste of money.
By : 'Norman'
Branch : Online Agents, 121 Sloane Street
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : BN20
Lisa went beyond the call of duty to assist my wife and I to get our house listed. Within one hour she had us up and running. She was amazingly patient and helpful. Well done Lisa, you're a good lady and thank you so much for your support - all you did for us was much appreciated. THANK ... Read Full Review
By : 'Thorn'
Branch : Online Agents, 121 Sloane Street
Services : Surveying
Would you recommend ? : No
Postcode : HX6
Dont belive all the hype. I arranged a valuation on Tuesday for 10.00 on 6th October. I got an email confirmation stating that I would receive a call to discuss what happens next. By 5th - no call, so I rang them myself. Adviser couldn't understand why I was ringing. I had to read out ... Read Full Review
By : 'George'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : B93
Emoovs inability to control their vendor led to me losing £350 with in a matter of 24hrs. Monday evening I viewed the property Tuesday morning I made the offer in which I said I would exchange in 10 days (very fast for a normal transaction), in the afternoon the offer was accepted. All going ... Read Full Review
can't comment on fees
By : 'Red'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DA12
Jonathan Fleet has been great to work with during the selling of our house. He has shown enthusiasm, honesty, reliability and courtesy throughout the process. His knowledge of the local market and his professionalism have made the whole selling experience easy and stress-free and I wouldn't ... Read Full Review
Good
By : 'Robert'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Sold price : £208000
Would you recommend ? : Yes
Postcode : DA1
I was slightly hesitant to use an online estate agent, so I decided to go with one of the top named high-street agents. I swapped to Emoov, 9 days in. I received a better service from Jonathan Fleet and his team in the first 2 days and it was 33% of the price!!. Jonathan was available whenever I ... Read Full Review
Good
By : Jonathan Fleet
Sep 30, 2018Thank you Rob it is very much...
By : 'Mr'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SS0
This is the second time of using Emoov & we will most certainly be using them again. What you get for your money is exceptional and no different from an agent on the high street just without the massive bill at the end of it. In fact it's better as the staff really know their clients and ... Read Full Review
Brillant, Don't change them!
By : 'Stewponey'
Branch : Online Agents, 121 Sloane Street
Services : Conveyancing
Would you recommend ? : Yes
Postcode : DY7
I had cause to use the live chat today and speak with Isobel. Simply sorted all my questions, polite and to the point nothing phased her and it was a pleasure messaging with ... Read Full Review
Ross
By : 'Emma'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CM2
Ross was extremely helpful throughout the process and he was a pleasure to deal with. Excellent communication skills and made me feel at ease at a stressful time. Thank you ... Read Full Review
Good
By : 'Al'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LN2
Molly picked up a question I had left on live chat the previous evening and dealt with it swiftly. Her communications by email were clear and helpful, thank you. Emoov have been a great agent through my sale process. Gregory Keniston took great photos and was really supportive and informative ... Read Full Review
Excellent value
By : 'Simonstery'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM1
Isobel was very helpful in negotiating with potential buyers. Great service and great communication! Would definitely recommend her and ... Read Full Review
By : 'Paul'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SL1
Started a chat to confirm that I had all my DD documentation correct and Lisa checked quickly and advised me of what I needed to add. When I didn't have one doc to hand, she called me and quickly talked me through the ID process questions and passed me through. Also explained how the viewing ... Read Full Review
By : 'Paul'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Sold price : £596000
Would you recommend ? : Yes
Postcode : BR3
Emoov, and in particular, Molly Haley were excellent in managing my property from sale through to completion. We had some issues in our chain and Molly Haley was just excellent at chasing and pushing things through on our behalf Thanks to ... Read Full Review
Fees were great, £795 all in was just unbeatable Emoov also have a great reputation
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Last updated at 4/18/2019, 9:41:31 AM by allAgents