The UK's Largest Customer Review Website for the Property Industry
Wimbledon, London SW19
4.6/5, 409 Reviews
94% Recommended
96% sales valuation accuracy
86% letting valuation accuracy
100% sales fee satisfaction
83% letting fee satisfaction
Ludlow Thompson Wimbledon is one of the most popular estate agent offices in South West London. Our branch is located on Wimbledon Hill Road, within a short 5-minute walk from the main Wimbledon train station. Wimbledon estate agents sell and manage properties in the SW19, SW20, TW20 postcode areas.
Why Ludlow T
hompson agents in Wimbledon?
This estate agency has been established in 1993. Nowadays we operate from more than 10 branches, situated across London and surrounding areas. Our experienced property managers have more than 40 years under their belt working in property sales and lettings. Ludlow Thompson secret of success is well-developed staff training. We help our team members get the appropriate qualifications to provide first class service to our clients. Estate agents in Wimbledon are happy to provide a completely tailored service for each individual customer to make sure we meet all of your needs.
Most of Ludlow estate agents live in the locally in Wimbledon. This helps us understand the residential property market and its trends from within. If you are thinking of moving to South West London but are not sure about the area, contact us and we will be able to advise on local amenities and residential properties on offer. Our main goals are to provide completely transparent communication between tenants and landlords on a regular basis. We send weekly updates to clients who are selling or buying property to update them on the progress. If you are thinking of selling the property through Ludlow Thompson, contact us to arrange a free valuation.
Wimbledon property and area guide
No Staff Registered
"We had a great experience..."
Share On : 
5 Star Review
By : 'Alex'
Services : Letting(As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SW19
Dec 19, 2017
People found this helpful0
We had a great experience renting the house trough Ludlowthompson, the guys has been really helpful finding the house that we were looking for, definitely I highly recommend them
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 100% | £240,000 | £987,000 |
| Lettings | 86% | 83% | £450 | £4,000 |
Address
ludlowthompson
62 Merton High St, London, Greater London
SW19 7NA
020 8405 5432, 020 8405 5454
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
ludlowthompson Branches (View All 9)
One of the worst letting ...
Share On :
1 Star Review
By : 'WilliamHowe'
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : No
Postcode : SW19
Aug 21, 2018
People found this helpful1
We have been with Ludlow Thompson for nearly two years and love our home BUT hate our letting agents! We have been constantly ignored to the point where our original move in one of the housemates had to sit for 5hrs in their office and watched a member of staff tell the gas inspector for the home... Read Full Review
Comments on Agent Fees
UNDISERVEDLY HIGH!
Comments (1)
We have been with Ludlow Thompson for nearly two years and love our home BUT hate our letting agents! We have been constantly ignored to the point where our original move in one of the housemates had to sit for 5hrs in their office and watched a member of staff tell the gas inspector for the home we were moving into to not worry about it and wait till the next day. We've then had issue after issue about renewals and fees!
Was this helpful?:
WilliamHowe said about ludlowthompson
Services : Letting( As a Tenant )Date: 21st Aug 2018
We have been with Ludlow Thompson for nearly two years and love our home BUT hate our letting agents! We have been constantly ignored to the point where our original move in one of the housemates had to sit for 5hrs in their office and watched a member of staff tell the gas inspector for the home we were moving into to not worry about it and wait till the next day. We've then had issue after issue about renewals and fees!
Absolutely appalling and zero self awareness of their faults
The UK's Largest Customer Review Website for the Property Industry
By : ludlowthompson
Aug 28, 2018Dear William, We would like to apologise for your negative experience with one of our offices. At ludlowthompson we pride ourselves on our customer service, so it is always extremely disappointing ...
Repairs ...
Share On :
1 Star Review
By : 'Fabian'
Services : Letting( As a Owner )
Rent PCM : £1620
Would you recommend ? : No
Postcode : SW20
Aug 19, 2018
People found this helpful0
I rent a property in Wimbledon chase via Ludlow to a fantastic family of 3 with a baby on the way due next week. They requested some minor work to be completed on 25th June (leaking toilet, shower pressure low, repair extractor fan in bathroom). As I live in Australia I pay Ludlow a large... Read Full Review
Comments on Agent Fees
I wish I would have contracted with the tenant direct and saved the fees.
Comments (1)I rent a property in Wimbledon chase via Ludlow to a fantastic family of 3 with a baby on the way due next week. They requested some minor work to be completed on 25th June (leaking toilet, shower pressure low, repair extractor fan in bathroom).
Was this helpful?:
Fabian said about ludlowthompson
Services : Letting( As a Owner )Date: 19th Aug 2018
I rent a property in Wimbledon chase via Ludlow to a fantastic family of 3 with a baby on the way due next week. They requested some minor work to be completed on 25th June (leaking toilet, shower pressure low, repair extractor fan in bathroom).
As I live in Australia I pay Ludlow a large percentage of the rent to manage the service. It has taken several inspections, several no-shows and nearly 2 months of highly stressful communications with Ludlow to even get someone to attend. My tenant has also had to speak to Ludlow and the builders. Yesterday the builder finally attends and only fixes half the issues. The issues he fixes are done ok functionally but look terrible. There has been nothing in the way of compensation from Ludlow for the work done and I still don't have a plan from them on the way forward how its going to be resolved. My tenant and I are tearing our hair out I am writing this in the vain hope that this will result in some action from Ludlow Thompson.
The UK's Largest Customer Review Website for the Property Industry
By : ludlowthompson
Aug 23, 2018Dear Fabian, Thank you for taking the time to give your feedback on the service you have received from us. At ludlowthompson we pride ourselves on our customer service so it is always extremely...
Review ...
Share On :
5 Star Review
By : 'berk'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Apr 5, 2018
People found this helpful1
Both Kerry and William have been extremely helpful during the process of us moving into the new flat. Couldn't have asked for better help and we are lucky to have had Kerry & William help us with everything we have required. Prompt, helpful and very upfront, no hidden costs. Great... Read Full Review
Comments on Agent Fees
normal, every agency pretty much requires the same amount
Comments (0)Both Kerry and William have been extremely helpful during the process of us moving into the new flat.
Was this helpful?:
berk said about ludlowthompson
Services : Letting( As a Tenant )Date: 5th Apr 2018
Both Kerry and William have been extremely helpful during the process of us moving into the new flat.
Couldn't have asked for better help and we are lucky to have had Kerry & William help us with everything we have required.
Prompt, helpful and very upfront, no hidden costs.
Great service.
The UK's Largest Customer Review Website for the Property Industry
Review for Melissa Jeynes, ...
Share On :
1 Star Review
By : 'SMylee'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW19
Feb 14, 2018
People found this helpful0
Review for Melissa Jeynes, âproperty managerâ. Singularly the worst customer experience I have had the misfortune to receive. If I were to give marks it would be a negative 10. Seldom replies to emails. Never takes calls and makes arrangements for the property without... Read Full Review
Comments on Agent Fees
You are taking a fee and NOT providing a contracted service.
Comments (1)Review for Melissa Jeynes, âproperty managerâ.
Was this helpful?:
SMylee said about ludlowthompson
Services : Letting( As a Owner )Date: 14th Feb 2018
Review for Melissa Jeynes, âproperty managerâ.
Singularly the worst customer experience I have had the misfortune to receive. If I were to give marks it would be a negative 10.
Seldom replies to emails. Never takes calls and makes arrangements for the property without authority.
The UK's Largest Customer Review Website for the Property Industry
By : Customer Services
Feb 22, 2018Dear SMylee, Thank you for taking the time to give your feedback on the service you have received from us. At ludlowthompson we pride ourselves on our customer service so it is always extremely...
Great working with Josh. He ...
Share On :
5 Star Review
By : 'Phil'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : SW19
Jan 17, 2018
People found this helpful0
Great working with Josh. He was diligent and always provided quick response to my questions and provided good follow up. Highly recommend his... Read Full Review
Comments (0)Great working with Josh. He was diligent and always provided quick response to my questions and provided good follow up.
Was this helpful?:
Phil Davies said about ludlowthompson
Services : Letting( As a Owner )Date: 17th Jan 2018
Great working with Josh. He was diligent and always provided quick response to my questions and provided good follow up.
Highly recommend his services
Phil
The UK's Largest Customer Review Website for the Property Industry
Alex was great to deal with ...
Share On :
5 Star Review
By : 'Paul'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW19
Jan 16, 2018
People found this helpful0
Alex was great to deal with in the re-letting of my Wimbledon property. He kept me informed throughout and was successful in getting a prompt re-let, with no void period. He also dealt with a number of specific requests, including procuring some furniture, without any issue or hassle to... Read Full Review
Comments (0)Was this helpful?:
Paul said about ludlowthompson
Services : Letting( As a Owner )Date: 16th Jan 2018
Alex was great to deal with in the re-letting of my Wimbledon property. He kept me informed throughout and was successful in getting a prompt re-let, with no void period. He also dealt with a number of specific requests, including procuring some furniture, without any issue or hassle to me.
The UK's Largest Customer Review Website for the Property Industry
Many thanks to Jolanta Janusz ...
Share On :
5 Star Review
By : 'Catalin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Jan 13, 2018
People found this helpful1
Many thanks to Jolanta Janusz and the team for making our dream house come true.The service was beyond the expectations.Was great,prompt and with great professionalism.I will recommend the agency and the great service of the agent at the place I work,friends and family.Many thanks once more and... Read Full Review
Comments on Agent Fees
Very very good! Fantastic service!!!
Comments (0)Many thanks to Jolanta Janusz and the team for making our dream house come true.The service was beyond the expectations.Was great,prompt and with great professionalism.I will recommend the agency and the great service of the agent at the place I work,friends and family.Many thanks once more and keep up same amazing work!
Was this helpful?:
Catalin said about ludlowthompson
Services : Letting( As a Tenant )Date: 13th Jan 2018
Many thanks to Jolanta Janusz and the team for making our dream house come true.The service was beyond the expectations.Was great,prompt and with great professionalism.I will recommend the agency and the great service of the agent at the place I work,friends and family.Many thanks once more and keep up same amazing work!
Kind regards
Catalin Brinza
The UK's Largest Customer Review Website for the Property Industry
Jolanta was incredibly kind ...
Share On :
5 Star Review
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW19
Jan 3, 2018
People found this helpful0
Jolanta was incredibly kind and hugely accommodating to my partner and I during the whole process. She has an excellent nature and worked incredibly hard to get us into the house as fast as she possible could. We could not recommend her highly... Read Full Review
Comments on Agent Fees
Jolanta should be paid more.
Comments (0)Jolanta was incredibly kind and hugely accommodating to my partner and I during the whole process. She has an excellent nature and worked incredibly hard to get us into the house as fast as she possible could.
Was this helpful?:
James C said about ludlowthompson
Services : Letting( As a Tenant )Date: 3rd Jan 2018
Jolanta was incredibly kind and hugely accommodating to my partner and I during the whole process. She has an excellent nature and worked incredibly hard to get us into the house as fast as she possible could.
We could not recommend her highly enough.
The UK's Largest Customer Review Website for the Property Industry
It was pleasure dealing with ...
Share On :
5 Star Review
By : 'Aliya'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW19
Dec 20, 2017
People found this helpful0
It was pleasure dealing with Alex and team at Wimbledon branch. All communication was prompt, all calls returned and questions answered. Alex is a true professional and has great personality! He demonstrated excellent negotiating skills and provided reasonable flexibility which was great! I... Read Full Review
Comments (0)Was this helpful?:
Aliya said about ludlowthompson
Services : Letting( As a Owner )Date: 20th Dec 2017
It was pleasure dealing with Alex and team at Wimbledon branch. All communication was prompt, all calls returned and questions answered. Alex is a true professional and has great personality! He demonstrated excellent negotiating skills and provided reasonable flexibility which was great! I recommend this agent!
The UK's Largest Customer Review Website for the Property Industry
We had a great experience ...
Share On :
5 Star Review
By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SW19
Dec 19, 2017
People found this helpful0
We had a great experience renting the house trough Ludlowthompson, the guys has been really helpful finding the house that we were looking for, definitely I highly recommend... Read Full Review
Comments (0)Was this helpful?:
Alex said about ludlowthompson
Services : Letting( As a Tenant )Date: 19th Dec 2017
We had a great experience renting the house trough Ludlowthompson, the guys has been really helpful finding the house that we were looking for, definitely I highly recommend them
The UK's Largest Customer Review Website for the Property Industry
After viewing several places ...
Share On :
5 Star Review
By : 'Francesca&Tommaso'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SW19
Dec 17, 2017
People found this helpful0
After viewing several places with other agency we met Jolanta from the Ludlow Thompson in Wimbledon: she has been great! Jolanta, shadowed by Alex, understood from the very first moment what were our needs and what we were looking for. With This guys help we found our dreams home... Read Full Review
Comments (0)After viewing several places with other agency we met Jolanta from the Ludlow Thompson in Wimbledon: she has been great!
Was this helpful?:
Francesca&Tommaso said about ludlowthompson
Services : Letting( As a Tenant )Date: 17th Dec 2017
After viewing several places with other agency we met Jolanta from the Ludlow Thompson in Wimbledon: she has been great!
Jolanta, shadowed by Alex, understood from the very first moment what were our needs and what we were looking for. With This guys help we found our dreams home :)
The UK's Largest Customer Review Website for the Property Industry
I think I have done something ...
Share On :
1 Star Review
By : 'Hassan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W14
Oct 27, 2017
People found this helpful0
I think I have done something wrong in my life and my punishment was to meet **Wimbledon branch he was everyday giving me a b***t, he was not confident what he was telling , as end of the day it was only empties promises , cause of the miscommunication between him and his manager and the landlord... Read Full Review
Comments (0)I think I have done something wrong in my life and my punishment was to meet **Wimbledon branch he was everyday giving me a b***t, he was not confident what he was telling , as end of the day it was only empties promises , cause of the miscommunication between him and his manager and the landlord .
Was this helpful?:
Hassan said about ludlowthompson
Services : Letting( As a Tenant )Date: 27th Oct 2017
I think I have done something wrong in my life and my punishment was to meet **Wimbledon branch he was everyday giving me a b***t, he was not confident what he was telling , as end of the day it was only empties promises , cause of the miscommunication between him and his manager and the landlord .
Absolutely horrible experience, the agent I was dealing with , if you call an agent ( * ) , he lied to me , he was giving me completely different information.
Guys I highly not recommend this agent for you , because they will give a b***t and you find you self hanging in the street , and they will tell you sorry which does not help .
****Trust me
The UK's Largest Customer Review Website for the Property Industry
Alex has made helped us in ...
Share On :
5 Star Review
By : 'Ridvan'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW19
Jul 5, 2017
People found this helpful0
Alex has made helped us in finding the right property. He was efficient and professional throughout. I would recommend ludlowthompson to anyone looking to rent in the Wimbledon... Read Full Review
Comments on Agent Fees
Good
Comments (0)Alex has made helped us in finding the right property. He was efficient and professional throughout.
Was this helpful?:
Ridvan said about ludlowthompson
Services : Letting( As a Tenant )Date: 5th Jul 2017
Alex has made helped us in finding the right property. He was efficient and professional throughout.
I would recommend ludlowthompson to anyone looking to rent in the Wimbledon area.
The UK's Largest Customer Review Website for the Property Industry
Daniela is one of the best ...
Share On :
5 Star Review
Daniela
By : 'Ellie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW19
May 27, 2017
People found this helpful0
Daniela is one of the best agents I have had the pleasure in doing business with. She is very efficient and responded to all my queries. Daniela (the letting manager at Ludlow Thompson) is very professional and knows the market... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Ellie said about ludlowthompson
Services : Letting( As a Owner )Date: 27th May 2017
Daniela is one of the best agents I have had the pleasure in doing business with. She is very efficient and responded to all my queries. Daniela (the letting manager at Ludlow Thompson) is very professional and knows the market well.
The UK's Largest Customer Review Website for the Property Industry
Really helpful, friendly, and ...
Share On :
5 Star Review
Daniela
By : 'Hazel'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SW19
May 22, 2017
People found this helpful0
Really helpful, friendly, and patient. Alexandre was very good at keeping on contact with me throughout the process and was quick to reply on email (even on his days... Read Full Review
Comments (0)Really helpful, friendly, and patient.
Was this helpful?:
Hazel said about ludlowthompson
Services : Letting( As a Tenant )Date: 22nd May 2017
Really helpful, friendly, and patient.
Alexandre was very good at keeping on contact with me throughout the process and was quick to reply on email (even on his days off!)
The UK's Largest Customer Review Website for the Property Industry
it was a good experience to ...
Share On :
5 Star Review
Daniela
Sophie
By : 'Eric'
Services : Letting( As a Owner )
Rent PCM : £1270
Would you recommend ? : Yes
Postcode : SW19
Apr 20, 2017
People found this helpful0
it was a good experience to work with Daniela and Sophie, they are very professional and efficiency. find a good tenant for my flat. highly recommended. thank... Read Full Review
Comments (0)Was this helpful?:
Eric said about ludlowthompson
Services : Letting( As a Owner )Date: 20th Apr 2017
it was a good experience to work with Daniela and Sophie, they are very professional and efficiency. find a good tenant for my flat. highly recommended. thank you
The UK's Largest Customer Review Website for the Property Industry
Sophie had an honest and ...
Share On :
3 Star Review
Sophie
By : 'Joey'
Services : Letting( As a Tenant )
Rent PCM : £1375
Would you recommend ? : Yes
Postcode : SW20
Apr 16, 2017
People found this helpful0
Sophie had an honest and dedicated approach and personal ad well. Even though she's obviously selling a 'product' she still was personal and... Read Full Review
Comments on Agent Fees
Fees could be given more open and transparent.
Comments (0)Was this helpful?:
Joey said about ludlowthompson
Services : Letting( As a Tenant )Date: 16th Apr 2017
Sophie had an honest and dedicated approach and personal ad well. Even though she's obviously selling a 'product' she still was personal and sociable
The UK's Largest Customer Review Website for the Property Industry
From the start of our process ...
Share On :
5 Star Review
Sophie
By : 'Oliver'
Services : Letting( As a Tenant )
Rent PCM : £1375
Would you recommend ? : Yes
Postcode : SW20
Apr 12, 2017
People found this helpful0
From the start of our process Sophie was extremely professional but also very personable which is refreshing in a sales environment. This is a winning formula. She was very detailed when we viewed the flat answering all our questions and following up quickly on anything outstanding. It certainly... Read Full Review
Comments on Agent Fees
The fees were a cost which we considered and could have decided to choose another agent if another suitable property was available.
Comments (0)From the start of our process Sophie was extremely professional but also very personable which is refreshing in a sales environment. This is a winning formula.
Was this helpful?:
Oliver Sorby Worple Rd said about ludlowthompson
Services : Letting( As a Tenant )Date: 12th Apr 2017
From the start of our process Sophie was extremely professional but also very personable which is refreshing in a sales environment. This is a winning formula.
She was very detailed when we viewed the flat answering all our questions and following up quickly on anything outstanding. It certainly made the process far less stressful. Thanks
The UK's Largest Customer Review Website for the Property Industry
Sophie was very friendly and ...
Share On :
5 Star Review
Sophie
By : 'T.N'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Apr 10, 2017
People found this helpful0
Sophie was very friendly and helpful whilst we were searching for property. All of our questions were answered promptly and efficiently. She was very accommodating and made this process very smooth for... Read Full Review
Comments (0)Was this helpful?:
T.N said about ludlowthompson
Services : Letting( As a Tenant )Date: 10th Apr 2017
Sophie was very friendly and helpful whilst we were searching for property. All of our questions were answered promptly and efficiently. She was very accommodating and made this process very smooth for us.
The UK's Largest Customer Review Website for the Property Industry
Sophie was very friendly and ...
Share On :
5 Star Review
Sophie
By : 'Franco'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Apr 10, 2017
People found this helpful0
Sophie was very friendly and helpful. She made the whole process seamless and hassle free with a very positive... Read Full Review
Comments (0)Was this helpful?:
Franco said about ludlowthompson
Services : Letting( As a Tenant )Date: 10th Apr 2017
Sophie was very friendly and helpful. She made the whole process seamless and hassle free with a very positive attitude.
The UK's Largest Customer Review Website for the Property Industry
1 - 20 of 409 items
No Staff Registered
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 5/30/2018, 8:06:36 AM by allAgents
