I would strongly advise anyone looking to rent to avoid these cowboys. The lady, Endija, who showed us round our house had absolutely no idea about the place, she couldn't tell me anything about the gas/electric, what boiler was in place, she didn't even know what was in each room until she had opened the doors. She then told us explicitly that the only thing we had to pay before we moved in was 6 weeks rent as deposit and a months rent in advance. We agreed, as we where pretty desparate at the time, and to our suprise where landed with a load of extra charges, including a £400 post tenancy cleaning bill, which is well above market rate. Trying to get in contact with these people in an absolute nightmare, and do not expect them to contact you should anything go wrong. I had failed my reference due to the fact that I did not start work until the 12th of the month, but our contract started on the 1st. A bit annoying, but I understand that they are just looking out for the landlords. What was ridiculous though is that nobody from Acorn advised me I had failed. I only found out a week later when I phoned to enquire about the hold up. Endija had no idea how to deal with the situation, I had to come up with my own solution (which was to fork our 2 months rent in advance!) and in the end I just asked to deal with her manager, Suzzannah, who was actually pretty helpful in getting the matter sorted. We had little contact with them during the tenancy as the property was managed by the landlord, thankfully. Upon moving out, we where sent the old tenants check out report, including photos of a completely different bathroom to the one in our house. Overall, this estate agents provide a terrible service. They do not care for the tenants nor do they have any idea about their properties. They take advantage of the fact that people are very desparate in London. I would reccommend that anybody who can should avoid them at all costs.