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Castles (Swindon)

4.8/5, 445 Reviews
96% Recommended

91% sales valuation accuracy

93% sales fee satisfaction

Contact Us
Established in 2002 by managing director Mark Noble, Castles open 6 days a week offering a comprehensive service including sales, lettings, property management and mortgage services. We have been hand picked by the relocation agent network and the guild of professional estate agents as their exclusive representati
ves in Swindon.
"Muhammad has been amazing..."

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5 Star Review
UserName

Simon

By : 'MrMaguire'
Services : Sales(As a Buyer)
Would you recommend ? : Yes
Postcode : SN2

Aug 7, 2017
People found this helpful0

Muhammad has been amazing with the help buying our house. Very Informative and always happy to help. Any questions we had Muhammad always had the answers. Kept in contact with me throughout buying too.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sale91%93.00%£60,000£2,200,000
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
44147314851343546
Address

Castles (Swindon)
Westcott House, 47-49 Commercial RoadSwindon, Wiltshire
SN1 5NX
01793 611677

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 08:15 - 18:30
  2. 08:15 - 18:30
  3. 08:15 - 18:30
  4. 08:15 - 18:30
  5. 08:15 - 18:00
  6. 08:45 - 17:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
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  • ?National Homes Network
  • ?Move With Us
  • allAgents Portal
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  • Rightmove
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Latest Properties

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No Property Found
BRANCH ASSET
Illegal ...

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1 Star Review

By : 'Vasile'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SN5

Jan 13, 2022
People found this helpful5

I made a offer of 241k for the house that cost 230k, after 2 days I received the confirmation of my offer but there was wrong amount listed, when called they said that was a mistake and even if they confirmed that at the moment my offer was the highest they said that owner decided to go with the ... Read Full Review

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I had a very traumatic ...

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1 Star Review

By : 'G'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SN3

Jun 18, 2021
People found this helpful0

I had a very traumatic experience with castles.I was told a property i viewed was allowed pets.When it came to the day of signing my contract found out that i could not have pets.What was so disgusting they totally denied that i was told that.Now lets think about this why would i have gone all this ... Read Full Review

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Very rude and incompetent ...

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1 Star Review

By : 'John'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : SN1

May 19, 2021
People found this helpful0

Very rude and incompetent agency. Also shares sensitive client information with a third party based in India which I have recently found out. Do not ... Read Full Review

Comments (1)
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By : Mark Swinmurn

May 20, 2021

Hi John Smith, I would love the opportunity to discuss this with you. I have checked our database and I cannot find a John Smith in the SN1 area. Please be assured that we would never share any of...


Always looking for a better ...

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2 Star Review

By : 'Helen'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Sales( Prospective Vendor/Buyer )
Sold price : £220000
Would you recommend ? : No
Postcode : SN3

Jul 19, 2020
People found this helpful0

I went to view a property on the 10th July, put an offer in on the 11th July then had to wait until the 16th of July to find out if my offer was accepted. It was accepted much to my delight however Castles never sent out a 'Sales Letter' to tell me that subject to contract the property ... Read Full Review

Comments (2)
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By : Michael Hughes - Sales Manager

Jul 21, 2020

Good Afternoon Mrs Lyne, Firstly I want to apologise for the way you have been left feeling with this set of circumstances. Whilst we were dealing with multiple offers on this property I can...


Gary Fear helped a lot when ...

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5 Star Review
UserName

Gary

By : 'Victoria'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : SN5

May 31, 2020
People found this helpful1

Gary Fear helped a lot when he rang me to ask me what property I was looking to view. I had a lot of things I wanted in my property search but nothing was to much for him and he was very friendly and helpful. I didn't need Gary's help for long due to finding a property elsewhere but I ... Read Full Review

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To all team at castles all ...

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5 Star Review
UserName

Michael

By : 'Mr'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SN1

May 12, 2020
People found this helpful0

To all team at castles all were very professional and were very helpful ben guy naterly and Loren were must helpful in every way there is also a very big thank you to Mike hughes who did everything he could in helping us I don't know what we would have done with out him and all the staff ... Read Full Review

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Professional ...

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5 Star Review

By : 'Vicky'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SN25

Jan 20, 2020
People found this helpful0

Couldn't of asked for more of a professional team, from the moment they stepped in to value my property to the day until i moved. They was always there to help if i needed ... Read Full Review

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Brilliant ...

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5 Star Review
UserName

Austen

UserName

Lauren

By : 'Mr'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Sales( As a Vendor )
Sold price : £165000
Would you recommend ? : Yes
Postcode : SN3

Aug 30, 2019
People found this helpful0

It was very easy to communicate with them. They were always friendly. They were honest in valuing my old house. But what was special about these people was that they went the extra mile and told us everything there was to know. I would rate them 10/10. I would recommend Castles to anyone who wants ... Read Full Review

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Worst agency I've dealt ...

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1 Star Review

By : 'Frustrated'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SN1

Mar 31, 2019
People found this helpful0

The viewing was fine – then I agreed to rent the property Didn't hear back after they took holding deposit, so emailed them 9 days later Was told I should have known offer was accepted because referencing link was sent to my employers Moving in date took forever to confirm – unnecessary ... Read Full Review

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Selling and purchasing ...

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5 Star Review
UserName

Michael

By : 'Mrs'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SN1

Aug 20, 2018
People found this helpful0

Thank you to the Castles team, particularly to Mike and Mo (and Austen for signing us up initially). We sold our cottage and purchased our next home with Castles. The team were friendly, professional and supportive throughout the process. Excellent communication throughout and a pleasure to deal ... Read Full Review


Comments on Agent Fees

Fair.

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Flat 8 Kingston ...

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5 Star Review
UserName

Michael

UserName

Mark

By : 'Kingston'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Sales( As a Vendor )
Sold price : £133000
Would you recommend ? : Yes
Postcode : SN25

Aug 8, 2018
People found this helpful1

Our flat sale was a little complicated but both Mike and Mark kept ringing me and telling me that it was all going to work out. They both helped sale the flat along with Austen coming over twice and do photographs of our flat. It was stressful but a good experience having the help and support from ... Read Full Review

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Bungalow ...

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5 Star Review
UserName

Michael

UserName

Mark

By : 'Shirley'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SN5

Aug 8, 2018
People found this helpful1

Today we have completed on the sale of a bungalow. It has been made very easy by the team at Castles, and l would like to thank them all, but especially Mike, for their help and support in completing this sale. Communication, either by email or phone, was excellent, and l always knew where we were ... Read Full Review

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Great service selling our ...

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5 Star Review
UserName

Austen

UserName

Mark

By : 'carol'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Sales( As a Vendor )
Sold price : £235000
Would you recommend ? : Yes
Postcode : SN3

Jul 31, 2018
People found this helpful0

Starting with Austen viewing the property, providing excellent advice on price and work required, help from others sorting out issues and Mark finalising on the exchange of contracts, all the staff were quick, efficient and very ... Read Full Review


Comments on Agent Fees

probably better than most

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House ...

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5 Star Review
UserName

Austen

By : 'Sharon'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SN3

Jul 26, 2018
People found this helpful0

After a bad experience with an internet agent, Castles took over my sale and showed how it's done. From the first call I made I received first class service, they kept me informed every step of the way, they were extremely professional, courteous, informative, friendly and more importantly got ... Read Full Review


Comments on Agent Fees

Worth every penny, they work hard for it.

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Excellent ...

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4 Star Review
UserName

Austen

By : 'KCG'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Sales( As a Vendor )
Sold price : £167500
Would you recommend ? : Yes
Postcode : SN2

Jul 11, 2018
People found this helpful0

Right from the start Austin was on the ball. I gave castles the request to sell our house as he delivered a valuation when he said. whereas his competition from other estate agents failed to deliver for almost a week. Following on he answered all my queries, Contact through other members of ... Read Full Review


Comments on Agent Fees

Nothing to complain about.

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2 months from sales sign to ...

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5 Star Review
UserName

Austen

UserName

Michael

By : 'James'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SN4

Jun 14, 2018
People found this helpful0

We had excellent pre- sale advice and the all important finding us a buyer on the first viewing day from Austen. Then great advice and work from Michael and the team smoothing our way to ... Read Full Review


Comments on Agent Fees

Very fair fees

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sale of ...

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5 Star Review
UserName

Michael

By : 'KL'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Sales( As a Vendor )
Sold price : £167500
Would you recommend ? : Yes
Postcode : SN2

Jun 8, 2018
People found this helpful0

Very professional service when selling our house. Very active in finding potential buyers, and excellent communication with us regarding viewings and feedback. Once sold a lot of effort went into chasing solicitors and keeping us informed of progress. Very pleased with the service and all the ... Read Full Review

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5 years of great ...

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5 Star Review

By : 'Martin'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Sales( As a Vendor )
Sold price : £100000
Would you recommend ? : Yes
Postcode : SN1

May 31, 2018
People found this helpful0

We had a property which we had rented out through the lettings team at Castles since 2013. We have now gone on and sold the property through castles recently. We can honestly say that over the years the dealings with Castles and the various people has always been excellent both on the lettings ... Read Full Review


Comments on Agent Fees

We were happy with both the fully managed service fees and the fee for selling the property.

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Michael is a ...

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5 Star Review
UserName

Michael

By : 'Brian'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SN2

May 18, 2018
People found this helpful0

Would just like to say how brilliant Michael was in helping us to sell our house He was very supportive and understanding and put our minds at rest on many occasions He is an asset to the company Thank you ... Read Full Review


Comments on Agent Fees

Average

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Excellent ...

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5 Star Review
UserName

Michael

By : 'ScottHayward'
Branch : Castles Swindon, Westcott House, 47-49 Commercial Road
Services : Other
Sold price : £265000
Would you recommend ? : Yes
Postcode : SN3

May 15, 2018
People found this helpful0

Michael understood exactly what we were looking for in our new house. He set us up with a viewing and it ticked all the boxes. Since then he has been ultra efficient and great communication. I wish we'd sold through castles now if this is the service you recieve when buying , ... Read Full Review

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1 - 20 of 445 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.

Last updated at 1/7/2016, 10:44:07 AM by allAgents

Awards won by Castles (Swindon)

Regional Awards Won by Castles (Swindon)

Individual Branch Awards