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London, N16
2.7/5, 6 Reviews
33% Recommended
0% letting valuation accuracy
67% letting fee satisfaction
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"I was a tenant with Phillips..."
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5 Star Review
By : 'Maya'
Services : Letting(As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : N16
24 May 2017
People found this helpful0
I was a tenant with Phillips for just over a year. During that time I couldn't fault them. The move in process was smooth and fees transparent. Over the course of the year we had one or two issues with washing machine and boiler, all of which were dealt with promptly and politely. I have dealt with several London letting agents over the past few years and Phillips have been by far the best. Would 100% recommend!
Comments on Agent Fees
Good
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 67.00% | £625 | £2,000 |
Address
Phillips Estates
7 Stoke Newington
Church Street, London, Greater London
N16 0NX
020 72410292
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Phillips Estates Branches (View All 2)
Wonderful, friendly ...
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5 Star Review
Ian
By : 'Georgina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E5
8 Nov 2024
People found this helpful0
I have been renting through Phillips Estates for over 7 years, and I have found Ian and his team by far the kindest, most helpful and proactive estate agents I have encountered in my many years of renting. Ian has gone out of his way to look after myself and the other tenants and to support us,... Read Full Review
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Georgina said about Phillips Estates
Services : Letting( As a Tenant )Date: 8th Nov 2024
I have been renting through Phillips Estates for over 7 years, and I have found Ian and his team by far the kindest, most helpful and proactive estate agents I have encountered in my many years of renting. Ian has gone out of his way to look after myself and the other tenants and to support us, even throughout the pandemic. Can’t fault them and would recommend to anyone. Really lovely team.
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Appalling ...
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1 Star Review
Ian
By : 'Victor'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : N17
1 Feb 2024
People found this helpful0
We are currently under Ian and the customer service we receive is quite frankly appalling. Getting hold of him with any issues we have is near on impossible. Response time is ridiculous and in the process, his team will very rudely dismiss you and be just as... Read Full Review
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Victor Yugire said about Phillips Estates
Services : Letting( As a Tenant )Date: 1st Feb 2024
We are currently under Ian and the customer service we receive is quite frankly appalling. Getting hold of him with any issues we have is near on impossible. Response time is ridiculous and in the process, his team will very rudely dismiss you and be just as unhelpful.
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intrusive ...
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2 Star Review
By : 'H'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N17
30 Aug 2018
People found this helpful0
i have to say Phillips estates allow their handymen to walk around with a set of keys to your home and access without notification. granted i emailed with repair issues but the documents i found online and the advice given to me today is that tenants should get 24hours notice of any access to their ... Read Full Review
Comments on Agent Fees
NA
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H said about Phillips Estates
Services : Letting( As a Tenant )Date: 29th Aug 2018
i have to say Phillips estates allow their handymen to walk around with a set of keys to your home and access without notification. granted i emailed with repair issues but the documents i found online and the advice given to me today is that tenants should get 24hours notice of any access to their home, the repair was not an emergency it was a bathroom light, so i do not see the justification to why i was woken to a handyman with keys in my door at 8:30am while i was in my bed. as a female living alone i have been left feeling vunerable
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I was a tenant with Phillips ...
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5 Star Review
By : 'Maya'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : N16
24 May 2017
People found this helpful0
I was a tenant with Phillips for just over a year. During that time I couldn't fault them. The move in process was smooth and fees transparent. Over the course of the year we had one or two issues with washing machine and boiler, all of which were dealt with promptly and politely. I have dealt... Read Full Review
Comments on Agent Fees
Good
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Maya L said about Phillips Estates
Services : Letting( As a Tenant )Date: 23rd May 2017
I was a tenant with Phillips for just over a year. During that time I couldn't fault them. The move in process was smooth and fees transparent. Over the course of the year we had one or two issues with washing machine and boiler, all of which were dealt with promptly and politely. I have dealt with several London letting agents over the past few years and Phillips have been by far the best. Would 100% recommend!
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Phillips were not only ...
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1 Star Review
Ian
By : 'tt'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : N17
18 Jun 2015
People found this helpful3
Phillips were not only unhelpful and unpleasant to deal with, but routinely flouted the law. Out of three winters living in this property, the boiler system failed during all of them leaving the entire building without hot water for days at a time at the coldest part of the year. There was a total... Read Full Review
Comments (0)Phillips were not only unhelpful and unpleasant to deal with, but routinely flouted the law. Out of three winters living in this property, the boiler system failed during all of them leaving the entire building without hot water for days at a time at the coldest part of the year. There was a total lack of communication when this happened and never so much as an apology to the residents.
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tt said about Phillips Estates
Services : Letting( As a Tenant )Date: 17th Jun 2015
Phillips were not only unhelpful and unpleasant to deal with, but routinely flouted the law. Out of three winters living in this property, the boiler system failed during all of them leaving the entire building without hot water for days at a time at the coldest part of the year. There was a total lack of communication when this happened and never so much as an apology to the residents.
On one occasion when I called up to complain, I was told by a very unsympathetic, bad-mannered woman at the office that she 'didn't appreciate my tone' after days of me being ignored by her and her colleagues and it took formal complaints to the council's environmental health department before they bothered to fix anything. They treated tenants like dirt and lacked basic human decency.
At one point, due to their administrative incompetence I was being harassed by Thames Water who insisted I was to pay hundreds of pounds worth of bills immediately, even though my contract stated that water and electricity was included - when I brought this up, Phillips didn't seem to care and I know from speaking to other residents that this was not a one off issue. After several phone calls with Thames Water I was able to sort the situation out, but came very close to my personal credit being affected because of Phillips' inability to complete the simplest of tasks.
I requested in writing on multiple occasions the full name and address of the building's landlord, and Phillips refused to disclose this despite it being a legal requirement to do so. After my tenancy ended I requested my deposit back - or, at the very least, the information on how much I would be receiving within 10 days of writing as is the law. This deadline passed several weeks ago and I have not been informed yet where my money is.
I cannot vouch for how they behave as a prospective tenant as my initial tenancy came via a different agent; Phillips were merely the building management company. I suspect they may come across differently if you're looking for a new place with them, but if you're considering moving into a building managed by the agency I would implore you to avoid at all costs. When I contacted the council to complain they told me they were aware of a history with Phillips, so rest assured I'm not just a former tenant with a personal grudge: Phillips Estates is the epitome of all that is wrong in the London property market, motivated only by greed.
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AVOID AT ALL COSTS!!!!!! All ...
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2 Star Review
By : 'GG-not'
Services : Letting( As a Tenant )
Would you recommend ? : No
25 Apr 2012
People found this helpful3
AVOID AT ALL COSTS!!!!!! All sweetness and smiles when you move in, but as soon as any problem arises you are talked to like a child and made to feel stupid for calling. These people are rude, unprofessional and are only interested in their bank balance. I can only assume that the other review was ... Read Full Review
Comments (0)AVOID AT ALL COSTS!!!!!! All sweetness and smiles when you move in, but as soon as any problem arises you are talked to like a child and made to feel stupid for calling. These people are rude, unprofessional and are only interested in their bank balance.
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GG-not Ian said about Phillips Estates
Services : Letting( As a Tenant )Date: 25th Apr 2012
AVOID AT ALL COSTS!!!!!! All sweetness and smiles when you move in, but as soon as any problem arises you are talked to like a child and made to feel stupid for calling. These people are rude, unprofessional and are only interested in their bank balance.
I can only assume that the other review was written by Ian himself!
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