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Bromley, BR1
1/5, 4 Reviews
0% Recommended
33% sales valuation accuracy
0% letting valuation accuracy
25% sales fee satisfaction
33% letting fee satisfaction
No Description Found
"Very dissapointing service. I ..."
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1 Star Review
By : 'Kc'
Services : Letting(As a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : BR1
26 May 2017
People found this helpful1
Very dissapointing service. I pay acorn Each month to park my car at my property I currently rent. Little did I know it's ''managed'' by a third party. My permit accidentally fell off the dashboard/windscreen. I received a penalty charge notice from the ''third party'', which I appealed, and lost my right to appeal. I then spoke to two females, one who was apparently the manager. Her customer service was so poor, she lacked diplomacy and empathy skills. I then said that's appalling customer service m, goodbye, she then terminated the call and bye sarcasticly.
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By : Andrew Roberts
26 May 2017Hi KC. I am sorry to hear about your experience and would very keen to try and put things right. Would you be able to email me your contact details and I will give you a call after the weekend? Thanks Andrew Roberts - Customer Relations Manager Andrew.roberts@acorngroup.co.uk
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rustam asadov
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 25% | £350,000 | £350,000 |
| Lettings | 0% | 33% | £775 | £1,000 |
Address
Acorn Group Estate Agents
1 Sherman Road, Bromley, Kent
BR1 3JH
020 8315 6929
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mite aswell burn money than ...
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1 Star Review
By : 'rustam'
Services : Property Management
Sold price : £350000
Would you recommend ? : No
Postcode : SW16
25 Jan 2024
People found this helpful0
Have not seen a worst estate agent in my... Read Full Review
Comments (1)
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rustam asadov said about Acorn Group Estate Agents
Services : Property Management( )Date: 25th Jan 2024
Have not seen a worst estate agent in my life.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Roberts
26 Jan 2024Hi "rustam". Sorry to read your review. Please email customerservices@acorngroup.co.uk with more details of your issues and we will look to resolve them....
Awful ...
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1 Star Review
By : 'Max'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : No
Postcode : SE15
29 Aug 2018
People found this helpful0
Having handed over a huge amount of money, we expected to enter our new property with minimal problems and the opportunity to move in all our belongings. What we found, was a filthy flat filled with the previous owners belongings, with a dirty fridge, covered walls. The flat had clearly not been... Read Full Review
Comments on Agent Fees
Bad, I honestly cannot think what the fees went toward.
Comments (0)Having handed over a huge amount of money, we expected to enter our new property with minimal problems and the opportunity to move in all our belongings. What we found, was a filthy flat filled with the previous owners belongings, with a dirty fridge, covered walls. The flat had clearly not been checked before our move in and most importantly only 1 key and fob provided between the two of us.
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Max said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 28th Aug 2018
Having handed over a huge amount of money, we expected to enter our new property with minimal problems and the opportunity to move in all our belongings. What we found, was a filthy flat filled with the previous owners belongings, with a dirty fridge, covered walls. The flat had clearly not been checked before our move in and most importantly only 1 key and fob provided between the two of us.
Furthermore, much of what was advertised turned out to be false and we have spent the last month going back and forth with some of the least responsive staff that I've ever come across.
We would be far more understanding of the issues if the staff and customer service had been of higher quality. Unfortunately, we have had to deal with staff unable to accept the short-comings of Acorn, who prefer to blame the problems on everyone but themselves. When there is an issue that needs to be resolved, I would suggest you don't ignore your customers for over a week.
We have been in our flat which we like very much for over a month now and we are still waiting for Acorn to resolve our compensation issues.
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It is by far the worst ...
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1 Star Review
Bill
By : 'BC'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : CR0
13 Feb 2018
People found this helpful3
It is by far the worst experience I have ever had with any tenancy. The lifts have only just begun to function and are still a bit dodgy after breaking down completely last June. For half the year the building had no working lifts. There are 10 floors. Repairs within the flats...they did not... Read Full Review
Comments on Agent Fees
Fees are excessive. Paid for cleaning and my flat was dirty when I moved in.
Comments (1)It is by far the worst experience I have ever had with any tenancy. The lifts have only just begun to function and are still a bit dodgy after breaking down completely last June. For half the year the building had no working lifts. There are 10 floors.
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BC said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 13th Feb 2018
It is by far the worst experience I have ever had with any tenancy. The lifts have only just begun to function and are still a bit dodgy after breaking down completely last June. For half the year the building had no working lifts. There are 10 floors.
Repairs within the flats...they did not complete any in less than 3 months with the exception of my lack of hot water. It took them a week after move-in to get a contractor over to fix that. The contractor then informed me that no one had actually checked my flat prior to move in. That's why I had no hot water or heating. My windows are still leaking every time it rains, and this has been going on for almost a year.
The contractors are disrespectful, messy and rarely, if ever, actually fix anything. In fact, I have had instances in which they reported to Acorn completing my repairs, but nothing had been done. When I informed Acorn, they refused to believe me or send anyone to complete the repairs, until an agent came to verify. The contractors have used my personal belongings as tools for repair and left them broken, strewn over my kitchen counter.
Acorn has repeatedly entered my flat without my approval and without advance notice. They have abused the use of having management keys to the point I don't feel comfortable in my own home.
The property managers and not helpful in any manner, shape or form. They are more headache than relief. They are uniquely gifted with a profound aptitude for ineptitude, inefficiency and incompetence.
Worst experience I have ever had renting.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Roberts
15 Feb 2018Dear "BC", I am sorry to hear about your experience and would like to try and help if I can. Would you be able to email me at Andrew.roberts@acorngroup.co.uk or call me direct on 020 8315...
Very dissapointing service. I ...
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1 Star Review
By : 'Kc'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : BR1
26 May 2017
People found this helpful1
Very dissapointing service. I pay acorn Each month to park my car at my property I currently rent. Little did I know it's ''managed'' by a third party. My permit accidentally fell off the dashboard/windscreen. I received a penalty charge notice from the ''third party'', which I appealed, and lost... Read Full Review
Comments (1)Was this helpful?:
Kc said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 25th May 2017
Very dissapointing service. I pay acorn Each month to park my car at my property I currently rent. Little did I know it's ''managed'' by a third party. My permit accidentally fell off the dashboard/windscreen. I received a penalty charge notice from the ''third party'', which I appealed, and lost my right to appeal. I then spoke to two females, one who was apparently the manager. Her customer service was so poor, she lacked diplomacy and empathy skills. I then said that's appalling customer service m, goodbye, she then terminated the call and bye sarcasticly.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Roberts
26 May 2017Hi KC. I am sorry to hear about your experience and would very keen to try and put things right. Would you be able to email me your contact details and I will give you a call after the...
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