The UK's Largest Customer Review Website for the Property Industry
Egham, TW20
4.5/5, 165 Reviews
95% Recommended
93% sales valuation accuracy
89% letting valuation accuracy
100% sales fee satisfaction
78% letting fee satisfaction
Property Expertise in Egham
Our extensive knowledge of both the Egham property market and local area positions us to help you with your property buying, selling, renting or letting needs.
Stirling Ackroyd estate agents Egham is located on High Street – Egham. On the doorstop of where the Magna Carta was signed
by King John in 1215, this beautiful commuter town is located right on the Thames.
Egham is a small commuter town in Runnymede Surrey, its existence predates 666AD and it also appeared in the Domesday Book of 1086.
Today, Egham is part of the London commuter belt and is a popular residential location due to its excellent transport links and affordable housing. Famously, Egham played host to the Olympic Torch relay for the London 2012 Olympics.
"Daniella is extremely..."
Share On : 
5 Star Review
By : 'Angela'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : TW20
Mar 10, 2017
People found this helpful1
Daniella is extremely helpful, professional and has assisted in helping us find a property that suits and that is in an area that is idea for us.
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Agent Chloe House was amaizing!
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 100% | £25,000 | £527,000 |
| Lettings | 89% | 78% | £800 | £2,700 |
Areas covered
- Egham
- Runnymede
- Thorpe
- Thorpe Lea
Address
Stirling Ackroyd
179 High Street, Egham, Surrey
TW20 9EJ
01784 477 277
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Stirling Ackroyd Branches (View All 38)
Warning: Dodgy ...
Share On :
1 Star Review
By : 'Daniel'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TW20
Feb 21, 2024
People found this helpful0
Warning: Dodgy Tactics! I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd was a disappointment. They promise one thing on the phone but do another via email, leading to confusion. The agents are rude and arrogant, showing no respect. They also ... Read Full Review
Comments (0)
Warning: Dodgy Tactics!
Was this helpful?:
Daniel said about Stirling Ackroyd
Services : Letting( As a Prospective Landlord/Tenant )Date: 21st Feb 2024
Warning: Dodgy Tactics!
I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd was a disappointment. They promise one thing on the phone but do another via email, leading to confusion. The agents are rude and arrogant, showing no respect. They also use manipulative tactics to push buyers into overpaying. Save yourself the trouble and avoid Stirling Ackroyd!!!
The UK's Largest Customer Review Website for the Property Industry
Thoroughly unpleasant ...
Share On :
1 Star Review
By : 'T.Crow'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : GU22
Nov 17, 2023
People found this helpful2
My painful journey with this incompetent company began on the 25th of July 2023 it is now 17th November and the situation will not be settled for another few weeks yet. My son rented an apartment with them in Woking, and all was fine whilst he was moving in. Once living there, he experienced... Read Full Review
Comments (0)My painful journey with this incompetent company began on the 25th of July 2023 it is now 17th November and the situation will not be settled for another few weeks yet.
Was this helpful?:
T.Crow said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 17th Nov 2023
My painful journey with this incompetent company began on the 25th of July 2023 it is now 17th November and the situation will not be settled for another few weeks yet.
My son rented an apartment with them in Woking, and all was fine whilst he was moving in. Once living there, he experienced problems with energy and had no hot water or heating for almost a week and despite numerous requests for help, received no support or assistance at all.
However, the main problem started when he moved out.
We left the apartment in an excellent condition; I have a rental property myself and am fully aware of the standards required at the end of a tenancy. The check-out report confirmed that the property was in a very good condition and only required a light clean. An example of what was listed was that the top of the boiler needed dusting. It was about 10 feet high, and we didn’t have a ladder so, picky but true – we did not dust the top of the boiler.
This is where the story begins to unravel. Chantae Williams (Property Manager) made a basic mistake. She clearly hadn’t read or not understood the check-out report and ordered a full professional clean costing £276 when all that was required was a light clean of maybe an hour or 90 mins. I spoke to Max Anderson at the Woking office who agreed with me and quoted that the charge for that would be £30 an hour. Expensive but I was willing to accept a bill of £45 knowing that estate agents will always overcharge you.
I politely explained to Chantae that she had made a mistake and pointed her to the photos I had taken of the apartment as we left it and the check-out report. You would think she would have realised her mistake, apologised and retracted the charge. But no. She did not answer emails, she put her “out of office” notice on and did not call to discuss it. I spoke to Max again who was clearly very embarrassed by her unprofessional behaviour and went to great lengths to make sure that I knew she wasn’t based in the Woking office and said that the problem was that she was based at home and working alone and didn’t really know what she was doing. He also implied that I was not the first to complain about her.
Eventually I asked Chantea to give me the contact details of both her Line Manager and Area Manager. She refused to give these to me (!) and said that if I didn’t agree with her then I would have to go through the deposit dispute system!
I won’t bore you with the numerous emails, unreturned phone calls and disastrous lack of communication over the next few months or the utter frustration at their disastrous incompetence. Eventually, Katy Harris (Head of Property Management) finally contacted me. She offered me the undisputed amount of the deposit back, almost £1000 that they had withheld all this time! I was very relieved to finally have most of my money back at long last.
Three weeks later Chantae emailed me out of the blue and offered me the undisputed amount of the deposit again (!) A week later she contacted me again to say that she had been advised that I had already received it. Honestly, what an utter shower.
I continued to email Katy Harris, but she seemed to have a staggering inability to both appreciate the issue or to return emails or phone calls.
This fact was confirmed to me when, a couple of weeks later, Katy offered to return the undisputed deposit back to me for the THIRD time! She clearly did not have a clue and, after three months, of discussing this one and only issue over and over again she then wrote to me asking me if I could explain the problem to her. It literally beggars' belief. You could write a comedy sketch out of the incompetence of these supposed “managers”.
Stirling Ackroyd are more than happy to take money from you or their landlords but will not take responsibility for their own mistakes. They need to take ownership for their errors and not abuse the system.
I feel that I have been banging my head against a brick wall for over three months and it has, surprisingly, been a relief to have to resort to the deposit dispute system where I have fresh hope that I will be dealing with intelligent, decent people who can understand clear facts and basic English.
I will never deal with Stirling Ackroyd again and strongly advise anyone to avoid them if at all possible.
As a footnote I have been reading all the negative reviews on Trustpilot and have noticed that they just copy and paste the same response to everyone, it’s laughable really and yet another example of the calibre of the people who work for the company. I wonder if my response will also be “We are sorry we did not meet your expectations on this occasion and that we’d like to investigate your comments further”. My response to that would be “you’re clearly not sorry and you had over three months to investigate my comments and chose not to do so”
What a relief not to have to deal with this untrustworthy, unprofessional, unhelpful and extremely disappointing company anymore. Please save yourself from every having to go through the same stressful experience.
The UK's Largest Customer Review Website for the Property Industry
We sold our property and ...
Share On :
5 Star Review
By : 'Agent'
Services : Sales( As a Vendor )
Sold price : £520
Would you recommend ? : Yes
Postcode : KT1
Jul 31, 2017
People found this helpful0
We sold our property and Chloe House was our agent. Chloe was absolutely brilliant! She helped us prep the house before the opening day with tips and suggestions. She made herself available throughout the sale process, always answering our queries and doubts with a smile and bags of knowledge.... Read Full Review
Comments on Agent Fees
fair fees
Comments (0)We sold our property and Chloe House was our agent.
Was this helpful?:
Agent Chloe House was amaizing! said about Stirling Ackroyd
Services : Sales( As a Vendor )Date: 31st Jul 2017
We sold our property and Chloe House was our agent.
Chloe was absolutely brilliant!
She helped us prep the house before the opening day with tips and suggestions.
She made herself available throughout the sale process, always answering our queries and doubts with a smile and bags of knowledge.
She knows the market really well and has real skills and talent in handling sellers and buyers.
Always available even at evening and wknds, she went far beyond the call of duty to help us throughout the process.
I would definitely definitely definitely recommend Chloe House.
The UK's Largest Customer Review Website for the Property Industry
From the word go Nicola was ...
Share On :
5 Star Review
By : 'JessicaT'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW20
Apr 6, 2017
People found this helpful0
From the word go Nicola was on the ball and her communication was second to none. There were a few issues that presented itself during our sale and Nicola was so, so brilliant in helping us get them resolved. I can't recommend Townends highly enough as I've dealt with a lot of estate agents in the... Read Full Review
Comments on Agent Fees
Very fair.
Comments (0)Was this helpful?:
JessicaT said about Stirling Ackroyd
Services : Sales( As a Vendor )Date: 6th Apr 2017
From the word go Nicola was on the ball and her communication was second to none. There were a few issues that presented itself during our sale and Nicola was so, so brilliant in helping us get them resolved. I can't recommend Townends highly enough as I've dealt with a lot of estate agents in the last 18 months and they come out on top by miles.
The UK's Largest Customer Review Website for the Property Industry
Daniella is extremely ...
Share On :
5 Star Review
By : 'Angela'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW20
Mar 10, 2017
People found this helpful1
Daniella is extremely helpful, professional and has assisted in helping us find a property that suits and that is in an area that is idea for... Read Full Review
Comments (0)Was this helpful?:
Angela Oakley said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 10th Mar 2017
Daniella is extremely helpful, professional and has assisted in helping us find a property that suits and that is in an area that is idea for us.
The UK's Largest Customer Review Website for the Property Industry
I recently started a property ...
Share On :
5 Star Review
By : 'Gary'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW20
Feb 22, 2017
People found this helpful0
I recently started a property search looking to rent a place close to my work and family and was quickly shown a selection of amazing properties that all fitted and met my criteria, Daniella at Townsend's quickly found my perfect location and property I had in mind. Daniella Rodrigues at Townends... Read Full Review
Comments (0)Was this helpful?:
Gary Knock said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 22nd Feb 2017
I recently started a property search looking to rent a place close to my work and family and was quickly shown a selection of amazing properties that all fitted and met my criteria, Daniella at Townsend's quickly found my perfect location and property I had in mind. Daniella Rodrigues at Townends in Egham is fantastic, very professional, proactive and always kept us informed in a timely manner, a great asset to Townsend's Egham for sure!! ðŸ˜
The UK's Largest Customer Review Website for the Property Industry
Overall a very positive ...
Share On :
5 Star Review
By : 'Adam'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GU25
Feb 8, 2017
People found this helpful0
Overall a very positive experience, seamless, fast and easy process. I can recommend Townsends to any future tenants in the... Read Full Review
Comments (0)Was this helpful?:
Adam Olszanski said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 8th Feb 2017
Overall a very positive experience, seamless, fast and easy process. I can recommend Townsends to any future tenants in the UK.
The UK's Largest Customer Review Website for the Property Industry
Daniella was extremely ...
Share On :
5 Star Review
By : 'Rosy'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : TW20
Nov 16, 2016
People found this helpful0
Daniella was extremely helpful with out rental property search and helped us find and secure our ideal property. She was helpful and knowledgeable one all the required details and contactable on email as and when further questions popped up. All in all we were able to find and complete on our... Read Full Review
Comments on Agent Fees
Higher than others we have used in the past.
Comments (0)Daniella was extremely helpful with out rental property search and helped us find and secure our ideal property. She was helpful and knowledgeable one all the required details and contactable on email as and when further questions popped up.
Was this helpful?:
Rosy said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 16th Nov 2016
Daniella was extremely helpful with out rental property search and helped us find and secure our ideal property. She was helpful and knowledgeable one all the required details and contactable on email as and when further questions popped up.
All in all we were able to find and complete on our rental property with no fuss and with plenty of time to spare!
The UK's Largest Customer Review Website for the Property Industry
Rominder is a very polite and ...
Share On :
5 Star Review
Rominder
By : 'Rafaella'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : TW20
Nov 4, 2016
People found this helpful0
Rominder is a very polite and flexible person. She took us for viewings on the same day we step in the agency and helped us to negotiate the move in day with landlord. As a result, we finally found our home sweet home! So excited to move in! Thanks... Read Full Review
Comments on Agent Fees
For our budget it is quite high
Comments (0)Rominder is a very polite and flexible person.
Was this helpful?:
Rafaella & Tony said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 4th Nov 2016
Rominder is a very polite and flexible person.
She took us for viewings on the same day we step in the agency and helped us to negotiate the move in day with landlord. As a result, we finally found our home sweet home! So excited to move in! Thanks Rominder!
The UK's Largest Customer Review Website for the Property Industry
Taylor was an incredible help ...
Share On :
5 Star Review
By : 'Ryan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW20
Oct 13, 2016
People found this helpful0
Taylor was an incredible help to helping us find the right property. Communication was brilliant throughout the process, answering our questions to the best of his ability. I would highly recommend him and his... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Ryan Gulliford said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 13th Oct 2016
Taylor was an incredible help to helping us find the right property. Communication was brilliant throughout the process, answering our questions to the best of his ability. I would highly recommend him and his service.
The UK's Largest Customer Review Website for the Property Industry
Rominder is Polite and well ...
Share On :
5 Star Review
Rominder
By : 'Julian'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : TW20
Sep 28, 2016
People found this helpful0
Rominder is Polite and well spoken, She has worked hard to create our tenancy and has been flexible. Probably the best estate I have dealt with to date . A credit to the... Read Full Review
Comments on Agent Fees
The £600 Admin fee is more than most other charge I'm afraid
Comments (0)Rominder is Polite and well spoken, She has worked hard to create our tenancy and has been flexible.
Was this helpful?:
Julian said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 28th Sep 2016
Rominder is Polite and well spoken, She has worked hard to create our tenancy and has been flexible.
Probably the best estate I have dealt with to date . A credit to the company
The UK's Largest Customer Review Website for the Property Industry
Danielle has been fantastic ...
Share On :
5 Star Review
By : 'Suzy'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : TW20
Sep 7, 2016
People found this helpful0
Danielle has been fantastic with renting my property. It had been on the market for over 1 week with another agency, she was very proactive and told me she could rent it within 24hrs. Danielle actually managed to rent it within 4hrs!!! The whole process was stress free and efficient. Thank you... Read Full Review
Comments on Agent Fees
I don't mind the initial fees - it's the expected cost of business but I think the follow on annual costs when the tenant is renewing are high since the effort to renew is minimal.
Comments (0)Was this helpful?:
Suzy said about Stirling Ackroyd
Services : Letting( As a Owner )Date: 7th Sep 2016
Danielle has been fantastic with renting my property. It had been on the market for over 1 week with another agency, she was very proactive and told me she could rent it within 24hrs. Danielle actually managed to rent it within 4hrs!!! The whole process was stress free and efficient. Thank you Daniella.
The UK's Largest Customer Review Website for the Property Industry
Despite some issues with the ...
Share On :
5 Star Review
By : 'Leigh'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : TW20
Aug 30, 2016
People found this helpful0
Despite some issues with the landlord, flat and some issues on my own end, Eleanor has been wonderful the entire time, easy to contact, with excellent speed of resolution and a great manner both on the telephone and through... Read Full Review
What agent could do to change your mind?
Fees were relatively expensive.
Comments on Agent Fees
Fees were relatively expensive.
Comments (0)Was this helpful?:
Leigh Pogue said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 30th Aug 2016
Despite some issues with the landlord, flat and some issues on my own end, Eleanor has been wonderful the entire time, easy to contact, with excellent speed of resolution and a great manner both on the telephone and through email.
The UK's Largest Customer Review Website for the Property Industry
Bearing in mind that myself ...
Share On :
5 Star Review
By : 'Will'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : TW20
Aug 19, 2016
People found this helpful0
Bearing in mind that myself and none of the other tenants were around to discuss in person, the whole contract was completed over the phone and via email. Nevertheless, the whole process was efficient and stress free. Both Daniella and Eve were extremely helpful, quick to respond and organised... Read Full Review
Comments (0)Was this helpful?:
Will said about Stirling Ackroyd
Services : Letting( As a Prospective Landlord/Tenant )Date: 19th Aug 2016
Bearing in mind that myself and none of the other tenants were around to discuss in person, the whole contract was completed over the phone and via email. Nevertheless, the whole process was efficient and stress free. Both Daniella and Eve were extremely helpful, quick to respond and organised which helped me secure a house for the duration of my Masters degree at very short notice.
The UK's Largest Customer Review Website for the Property Industry
Cody was extremely helpful ...
Share On :
5 Star Review
By : 'Amy'
Services : Sales( As a Buyer )
Sold price : £378000
Would you recommend ? : Yes
Postcode : TW20
Aug 11, 2016
People found this helpful0
Cody was extremely helpful and friendly - she (along with Matt) helped us find the perfect property for us in just 3 days! She has been easy to contact and responds very swiftly to emails and phone... Read Full Review
Comments (0)Was this helpful?:
Amy said about Stirling Ackroyd
Services : Sales( As a Buyer )Date: 11th Aug 2016
Cody was extremely helpful and friendly - she (along with Matt) helped us find the perfect property for us in just 3 days! She has been easy to contact and responds very swiftly to emails and phone calls.
The UK's Largest Customer Review Website for the Property Industry
Daniella has been extremely ...
Share On :
5 Star Review
By : 'Lia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW20
Jul 30, 2016
People found this helpful0
Daniella has been extremely helpful throughout the process of finding me a flat to rent in Egham. She was very quick to respond to all my emails and phone calls, making it easy for me to get this sorted fast as I needed to move in early September. She was very patient in explaining whatever... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Lia Zuhri said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 30th Jul 2016
Daniella has been extremely helpful throughout the process of finding me a flat to rent in Egham. She was very quick to respond to all my emails and phone calls, making it easy for me to get this sorted fast as I needed to move in early September. She was very patient in explaining whatever information I needed even though I had to ask her a few things several times. We went to a few viewings yesterday and she managed to give me an idea of different types of properties within an hour or so, whilst being able to explain their conditions thoroughly. She's very professional and easy to communicate. I really appreciate her service and efforts in helping me with this.
The UK's Largest Customer Review Website for the Property Industry
First of all, I'd like to ...
Share On :
5 Star Review
By : 'JH'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW20
Jul 28, 2016
People found this helpful1
First of all, I'd like to thank Daniella for helping my family find a property. She is very efficient. I just sent an email to ask for more details about the property that I am interested. She phoned me in just 5 or 10 minutes after I sent the email. It's amazing..... We went to view the... Read Full Review
Comments (0)Was this helpful?:
JH said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 28th Jul 2016
First of all, I'd like to thank Daniella for helping my family find a property. She is very efficient. I just sent an email to ask for more details about the property that I am interested. She phoned me in just 5 or 10 minutes after I sent the email. It's amazing..... We went to view the property next day and decided to take the house and then she helped us complete all the documents..... The most important thing is that during the whole process she is always nice and smiling.....
The UK's Largest Customer Review Website for the Property Industry
Daniella has been the most ...
Share On :
4 Star Review
By : 'Rachael'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW20
Jul 25, 2016
People found this helpful1
Daniella has been the most helpful estate agent we spoke with after numerous calls to other estate agents. She took the time to walk through each property and showed me additional properties that had not been planned views which was extremely helpful in getting a feel for the properties on the... Read Full Review
What agent could do to change your mind?
Holding Fee is quite expensive but it does come out of security deposit to be paid anyway. Admin fees and referencing is similar to what I have had in the past.
Comments on Agent Fees
Holding Fee is quite expensive but it does come out of security deposit to be paid anyway. Admin fees and referencing is similar to what I have had in the past.
Comments (0)Was this helpful?:
Rachael said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 25th Jul 2016
Daniella has been the most helpful estate agent we spoke with after numerous calls to other estate agents. She took the time to walk through each property and showed me additional properties that had not been planned views which was extremely helpful in getting a feel for the properties on the market. Very quick to reply to emails and explained things very straight forward so they could be understood by non-estate agents.
The UK's Largest Customer Review Website for the Property Industry
I spoke with Daniella ...
Share On :
5 Star Review
By : 'HG'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Jul 25, 2016
People found this helpful0
I spoke with Daniella Rodrigues on the Wednesday morning , met her that afternoon , told her the house had been with another agent for 6 weeks with no movement , and challeneged her with finding tenants asap , within 24 hours she had 2 prospective tenants of the type i wanted ( family ) and signing ... Read Full Review
Comments (0)Was this helpful?:
HG said about Stirling Ackroyd
Services : Letting( As a Owner )Date: 25th Jul 2016
I spoke with Daniella Rodrigues on the Wednesday morning , met her that afternoon , told her the house had been with another agent for 6 weeks with no movement , and challeneged her with finding tenants asap , within 24 hours she had 2 prospective tenants of the type i wanted ( family ) and signing with one now , I can"t thank her enough , very friendly but more importantly efficient.
The UK's Largest Customer Review Website for the Property Industry
Daniella was very friendly, ...
Share On :
5 Star Review
By : 'Elena'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : TW20
Jul 21, 2016
People found this helpful1
Daniella was very friendly, helpful and extremely fast helping me to rent a flat for my daughter. She replied to my e-mails immediately and called me on the phone as much as needed. I contacted other agencies before that who haven't replied at all or it took them a lot of... Read Full Review
What agent could do to change your mind?
High
Comments on Agent Fees
High
Comments (0)Was this helpful?:
Elena said about Stirling Ackroyd
Services : Letting( As a Tenant )Date: 21st Jul 2016
Daniella was very friendly, helpful and extremely fast helping me to rent a flat for my daughter. She replied to my e-mails immediately and called me on the phone as much as needed. I contacted other agencies before that who haven't replied at all or it took them a lot of time.
The UK's Largest Customer Review Website for the Property Industry
1 - 20 of 165 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
<p><Strong>Listening to you</strong><br />
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.<br />
<strong>Helping us to put things right</strong><br />
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.<br />
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.<br />
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.<br />
Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500<br />
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.<br />
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:<br />
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk<br />
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk
Last updated at 12/6/2017, 6:40:32 AM by allAgents
