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Teddington, TW11
3.4/5, 15 Reviews
60% Recommended
50% sales valuation accuracy
80% letting valuation accuracy
100% sales fee satisfaction
56% letting fee satisfaction
Snellers has been selling and letting properties for over 90 years, during which time we've come to really understand the aspirations and requirements of our local residents. As a result we've built a reputation as a company that lives the traditional values of honesty, reliability and simple hard work. All this i
s designed to sell or let your home for the best price in the most appropriate timescale.
If you are thinking of selling or letting your property, or would like some advice on the current market, please talk to one of our local experts or pop into our office on Broad Street.
"First of all, I have no idea..."
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1 Star Review
Martin
James
By : 'Antoine'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : TW11
1 Mar 2017
People found this helpful3
First of all, I have no idea who Martin Lambert and James Mearman are. But it really does not matter. I meant to put 0 star but could not. Anyway, they won't be amazed to read that review and I think they did everything they could to earn it. Nothing personal. In august 2015 we signed a 3 years lease. Events in life made that we had to leave the country after only 18 months. SO we gave two months notice to Snellers. We signed a contract stipulating that should we break the lease before the end date we had to pay 8% of the remaining rent (8% of 18 months rent in the area, I let you imagine). This is already a decadent rule, but Snellers and the landlord are in their rights and we signed for this insane thing. Eveything is set up to protect the landlord while WE, tenants, are funding Snellers. But then the problem starts. Of course if they do not find new tenants on time we are still responsible for the rent. The landlord wanted to redecorate the house. So they probably imagine that we could still pay the rent while they redecorate the house. Why not ? unh ? But the problem in that is that they insolently lied to the viewers. We have solid proofs about that. They told the viewers the house would be available one month after we leave. We initially thought that well if they want to redecorate they want us to be gone for sure and we wouldn't pay the rent. This is only logic. But no ! They made us pay the rent and we had to go. So we paid. A few days after Nancy Kearney naively emailed us that she went to the property and got the keys back. How foolish ! She basically told us she went to the property without any permission from us. We were still responsible of the property. Of course then the director or should I say the professional liar, took over the discussion and threatened us that if they didn't redecorate the house while we are still paying the rent the new tenants would not move in and our tenancy would roll over. AHAHAHH how ironic is that! So that was their plan from the beginning. Make us pay, sucking our money. And they thought we would just accept and say of course how much do you want ? We are going to take them to court. We build a very nice case with our lawyer and according to him Snellers made a lot of mistakes. So we are looking forward to talking with them again :) And to finish, the person replying to the reviews, please don't bother with things like Thank you for taking the time to leave your review and blablabla or whatever you may have to say. This is making you lower than you already are. With all my despise, Antoine Rolland
Comments on Agent Fees
Bad of course
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By : Marilyn
1 Mar 2017Dear Antoine, We note your comments in your review. I have passed this onto our Area Director Jamie Hearne who will be in contact with you directly. Kind regards, Marilyn Head of Customer Relations.
By : Martin.
6 May 2017Marilyn, perhaps you might want to have a word with your Twickenham branch as they are currently doing the exact same to me. Appaling. I haven't yet written a review as I am hoping they can find a tennent.
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Latest Reviews
Nicki Tattersall
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £630,000 | £630,000 |
| Lettings | 80% | 56.00000000000001% | £600 | £1,625 |
Areas covered
- TW11
Address
Snellers
74 Broad Street, Teddington, Greater London
TW11 8QX
020 8614 6140
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Snellers Branches (View All 5)
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5 Star Review
Paul
By : 'Emma'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TW11
21 Feb 2024
People found this helpful0
I have dealt with Paul from Snellers on a few occasions and I have always had the most amazing experience. All staff at Snellers are really experienced and friendly, I would... Read Full Review
Comments (1)
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Emma said about Snellers
Services : Sales( As a Buyer )Date: 21st Feb 2024
I have dealt with Paul from Snellers on a few occasions and I have always had the most amazing experience. All staff at Snellers are really experienced and friendly, I would recommend.
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By : Lucy
11 Jul 2024Dear Sarah, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer...
Excellent ...
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5 Star Review
Paul
By : 'Nicki'
Services : Surveying
Would you recommend ? : Yes
Postcode : KT2
14 Aug 2023
People found this helpful0
Excellent advice and service from Paul at Snellers, Teddington. I would highly recommend... Read Full Review
Comments (1)Was this helpful?:
Nicki Tattersall said about Snellers
Services : Surveying( )Date: 14th Aug 2023
Excellent advice and service from Paul at Snellers, Teddington. I would highly recommend them.
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By : Lucy
11 Jul 2024Dear Nicki, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer...
Stevie and Jess were very ...
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5 Star Review
Stevie
Jessica
By : 'amanda'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW11
19 May 2021
People found this helpful0
Stevie and Jess were very friendly and helpful, always available and responsive, and a calm and knowledgeable team. The valuation seemed spot on, and the list of buyers already on their books meant the property was sold very quickly. I would highly recommend... Read Full Review
Comments (0)Stevie and Jess were very friendly and helpful, always available and responsive, and a calm and knowledgeable team. The valuation seemed spot on, and the list of buyers already on their books meant the property was sold very quickly.
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amanda thomson said about Snellers
Services : Sales( As a Vendor )Date: 18th May 2021
Stevie and Jess were very friendly and helpful, always available and responsive, and a calm and knowledgeable team. The valuation seemed spot on, and the list of buyers already on their books meant the property was sold very quickly.
I would highly recommend them
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Outstanding amazing service ...
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5 Star Review
Donna
By : 'Rob'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW16
19 Aug 2020
People found this helpful0
Outstanding amazing service from Isabella and Donna have looked after my property for over 12 years. Would highly recommend Snellers. Thanks Rob 13... Read Full Review
Comments (0)Outstanding amazing service from Isabella and Donna have looked after my property for over 12 years. Would highly recommend Snellers.
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Rob said about Snellers
Services : Letting( As a Owner )Date: 18th Aug 2020
Outstanding amazing service from Isabella and Donna have looked after my property for over 12 years. Would highly recommend Snellers.
Thanks
Rob
13 Chessholme
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Excellent Service and ...
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5 Star Review
Holly
By : 'Lidiya'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW11
17 May 2019
People found this helpful0
Holly Maingot has dealt with 2 of the properties I was / am renting. She is wonderful and full of energy and very involved and dedicated to her job. She helped me resolve very swiftly a few problems and has always been very professional. It is a pleasure communicating with her and I certainly will ... Read Full Review
Comments (0)Was this helpful?:
Lidiya said about Snellers
Services : Letting( As a Tenant )Date: 16th May 2019
Holly Maingot has dealt with 2 of the properties I was / am renting. She is wonderful and full of energy and very involved and dedicated to her job. She helped me resolve very swiftly a few problems and has always been very professional. It is a pleasure communicating with her and I certainly will recommend her for future work. Very intelligent and understanding person. Thank you!
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clueless ...
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1 Star Review
Jessica
By : 'Undisclosed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW11
20 Mar 2019
People found this helpful3
Doesn't pay attention to emails , multiple people looking after one property and not communicating with each other , completely unprofessional , no relationship with their clients or their tenants , call at unsociable hours , access properties without giving permission , chase you to pay... Read Full Review
Comments on Agent Fees
Standard for London
Comments (0)Was this helpful?:
Undisclosed said about Snellers
Services : Letting( As a Tenant )Date: 20th Mar 2019
Doesn't pay attention to emails , multiple people looking after one property and not communicating with each other , completely unprofessional , no relationship with their clients or their tenants , call at unsociable hours , access properties without giving permission , chase you to pay invoices you have already paid without checking and then dont apologize , dont understand the word negotiation , no idea what they are talking about , have no idea about the property industry and property law, completely rude , no respect for tenants , no idea about anything in their rental properties ( even the most basic things ! ) AVOID USING SNELLERS AT ALL COSTS - THE WORST KIND OF PEOPLE
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Property ...
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5 Star Review
Paul
By : 'Sam'
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : TW11
11 Feb 2019
People found this helpful0
I received extremely prompt and a very personal service when I asked for Snellers for an up to date valuation on my property. Even though I am not currently selling my house Paul was very efficient and extremely helpful. Paul was also very professional and had a clear and up to date knowledge of... Read Full Review
Comments on Agent Fees
N/A
Comments (0)Was this helpful?:
Sam said about Snellers
Services : Letting( Admin )Date: 11th Feb 2019
I received extremely prompt and a very personal service when I asked for Snellers for an up to date valuation on my property. Even though I am not currently selling my house Paul was very efficient and extremely helpful. Paul was also very professional and had a clear and up to date knowledge of the market as a whole and gave me a quick and accurate valuation. Very friendly man with the right level of charm. A pleasure to deal with,
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ANNA ...
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5 Star Review
Anna
By : 'ANNA'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT1
6 Oct 2018
People found this helpful0
There has been a step change in service since Anna Harrison took over the management of the property. A 'can do' attitude, nothing is too much trouble, very efficient and... Read Full Review
Comments on Agent Fees
Medium
Comments (0)Was this helpful?:
ANNA HARRISON said about Snellers
Services : Letting( As a Owner )Date: 5th Oct 2018
There has been a step change in service since Anna Harrison took over the management of the property. A 'can do' attitude, nothing is too much trouble, very efficient and agreeable
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I am the tenant of a property ...
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1 Star Review
Nancy
By : 'Saffery'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW11
15 Jan 2018
People found this helpful7
I am the tenant of a property Snellers Teddington is currently marketing for rent and unfortunately for me, my landlady trusted them with a set of keys. On Saturday 13th January 2018 at 2.45pm, Nancy Kearney, Lettings Manager, authorised a lettings consultant to enter my home with some prospective... Read Full Review
Comments on Agent Fees
n/a
Comments (0)Was this helpful?:
Saffery Durrant said about Snellers
Services : Letting( As a Tenant )Date: 15th Jan 2018
I am the tenant of a property Snellers Teddington is currently marketing for rent and unfortunately for me, my landlady trusted them with a set of keys. On Saturday 13th January 2018 at 2.45pm, Nancy Kearney, Lettings Manager, authorised a lettings consultant to enter my home with some prospective tenants, whilst I was out, without my permission and without the legally required 24 hours notice per the tenancy agreement. Nancy sent an email half an hour before the viewing and when I complained about this, she claimed the viewing had been booked the day before and blamed a 'system error'. If you're for one second in danger of believing this blatant lie, please bear in mind I had spoken to two of her colleagues in the preceding 24hrs (one face to face less than 3 hours earlier) and neither of them had mentioned this viewing. LANDLORDS: Instruct Snellers and you too could be subject to legal proceedings for breaching your tenant's right to quiet enjoyment. TENANTS: If Snellers Teddington have anything to do with your property, change the locks or be prepared to deal with an agency that clearly has no respect for your rights as a tenant.
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Landlord TW16 Charlotte has ...
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5 Star Review
Charlotte
Donna
By : 'Rob'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : TW16
10 Jul 2017
People found this helpful0
Landlord TW16 Charlotte has been very professional has handled all matters with greatest of detail and has always kept me informed has solved all issues and kept both myself and tenants informed. I have had great dealing with your company and will remain as your staff are excellent both Donna and... Read Full Review
Comments on Agent Fees
Fees are worth every penny for the service you receive
Comments (1)Landlord TW16
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Rob said about Snellers
Services : Letting( As a Owner )Date: 9th Jul 2017
Landlord TW16
Charlotte has been very professional has handled all matters with greatest of detail and has always kept me informed has solved all issues and kept both myself and tenants informed. I have had great dealing with your company and will remain as your staff are excellent both Donna and Charlotte have been outstanding
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By : Asma
14 Jul 2017Dear Rob, Thank you for your review regarding your experience with our Teddington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to ...
Nancy was nothing short of an ...
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5 Star Review
Nancy
By : 'Nick'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1625
Would you recommend ? : Yes
Postcode : TW11
22 Mar 2017
People found this helpful0
Nancy was nothing short of an exceptional agent. I spoke with over 8 real estate agencies and Nancy was without doubt the most customer focused and genuinely interested of the lot. Nancy was able to balance regular updates and calls, with not being over bearing. She very quickly helped me... Read Full Review
Comments on Agent Fees
Good value
Comments (1)Nancy was nothing short of an exceptional agent. I spoke with over 8 real estate agencies and Nancy was without doubt the most customer focused and genuinely interested of the lot. Nancy was able to balance regular updates and calls, with not being over bearing. She very quickly helped me understand the type of property and spec I was after and was an absolute credit to Snellers.
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Nick P said about Snellers
Services : Letting( As a Prospective Landlord/Tenant )Date: 22nd Mar 2017
Nancy was nothing short of an exceptional agent. I spoke with over 8 real estate agencies and Nancy was without doubt the most customer focused and genuinely interested of the lot. Nancy was able to balance regular updates and calls, with not being over bearing. She very quickly helped me understand the type of property and spec I was after and was an absolute credit to Snellers.
In addition, Nancy went above and beyond to ensure we attained all of the requirements we were after e.g. adding a dishwasher etc.. These simple but important touches that overall led to a great experience of the Snellers agency
The UK's Largest Customer Review Website for the Property Industry
By : Marilyn
23 Mar 2017Dear Nick, Thank you for your review regarding your experience with our Teddington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would...
First of all, I have no idea ...
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1 Star Review
Martin
James
By : 'Antoine'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW11
1 Mar 2017
People found this helpful3
First of all, I have no idea who Martin Lambert and James Mearman are. But it really does not matter. I meant to put 0 star but could not. Anyway, they won't be amazed to read that review and I think they did everything they could to earn it. Nothing personal. In august 2015 we signed a 3 years... Read Full Review
Comments on Agent Fees
Bad of course
Comments (2)First of all, I have no idea who Martin Lambert and James Mearman are. But it really does not matter.
Was this helpful?:
Antoine Rolland said about Snellers
Services : Letting( As a Tenant )Date: 1st Mar 2017
First of all, I have no idea who Martin Lambert and James Mearman are. But it really does not matter.
I meant to put 0 star but could not.
Anyway, they won't be amazed to read that review and I think they did everything they could to earn it. Nothing personal.
In august 2015 we signed a 3 years lease. Events in life made that we had to leave the country after only 18 months. SO we gave two months notice to Snellers.
We signed a contract stipulating that should we break the lease before the end date we had to pay 8% of the remaining rent (8% of 18 months rent in the area, I let you imagine).
This is already a decadent rule, but Snellers and the landlord are in their rights and we signed for this insane thing.
Eveything is set up to protect the landlord while WE, tenants, are funding Snellers. But then the problem starts. Of course if they do not find new tenants on time we are still responsible for the rent. The landlord wanted to redecorate the house. So they probably imagine that we could still pay the rent
while they redecorate the house. Why not ? unh ?
But the problem in that is that they insolently lied to the viewers. We have solid proofs about that. They told the viewers the house would be available one month after we leave.
We initially thought that well if they want to redecorate they want us to be gone for sure and we wouldn't pay the rent. This is only logic.
But no ! They made us pay the rent and we had to go. So we paid.
A few days after Nancy Kearney naively emailed us that she went to the property and got the keys back. How foolish ! She basically told us she went to the property without
any permission from us. We were still responsible of the property. Of course then the director or should I say the professional liar, took over the discussion and threatened us that
if they didn't redecorate the house while we are still paying the rent the new tenants would not move in and our tenancy would roll over.
AHAHAHH how ironic is that! So that was their plan from the beginning. Make us pay, sucking our money. And they thought we would just accept and say of course how much do you want ?
We are going to take them to court. We build a very nice case with our lawyer and according to him Snellers made a lot of mistakes. So we are looking forward to talking with them again :)
And to finish, the person replying to the reviews, please don't bother with things like Thank you for taking the time to leave your review and blablabla or whatever you may have to say. This is making you lower than you already are.
With all my despise,
Antoine Rolland
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By : Marilyn
1 Mar 2017Dear Antoine, We note your comments in your review. I have passed this onto our Area Director Jamie Hearne who will be in contact with you directly. Kind regards, Marilyn Head of Customer...
I can not believe I stayed in ...
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1 Star Review
Martin
James
By : 'Evie'
Services : Letting( As a Tenant )
Sold price : £12000
Rent PCM : £600
Would you recommend ? : No
Postcode : TW11
29 Sept 2016
People found this helpful1
I can not believe I stayed in this property for a year!! After falling ill and taking time off work from all the disgusting mould and damp EVERYWHERE in the flat mostly covered by my obnoxious flat mates giant book shelf, cracked tiles in my bath room and kitchen kitchen cupboard door almost... Read Full Review
Comments on Agent Fees
PLEASE EVERYONE AVOID.
Comments (1)I can not believe I stayed in this property for a year!! After falling ill and taking time off work from all the disgusting mould and damp EVERYWHERE in the flat mostly covered by my obnoxious flat mates giant book shelf, cracked tiles in my bath room and kitchen kitchen cupboard door almost knocking me out after 6 months going on and on at snellers to come and fix everything that was wrong years before I moved in. My flat mate at the time clearing didn't keep on top of things which is why they tired to charge me 260� to clean their property which I know for a fact has not been cleaned since mandy moved in. Cracks in my ceiling from the busses going past ( thought the wall was going to collapse ) smelly flat and always cold even in the summer due to shit insulation. Doors don't shut properly. Broken cooker csn even see what degrees you cooking on because numbers have worn out. Broken boards around kitchen units ( we definitely had rats due to this) broken fire place didn't work. Windows too high so didn't even let air in. Everything is dated and looks like someone has been sick on the curtains. Leaking mouldy bath plug doesn't work in the basin. Seriously that is just a start of what I had to put up with for a year because current flat mate was too away with the fairy's to realuse her flat was falling apart. Oh and to top it all off hand prints all over my bed room wall from shoddy painting. I am disgusted and disappointed that you take money from people every month and leave them unable to work due to unhygienic property. Oh and all the money you took off me to pay for YOUR property I want back. I will expose you to everyone.
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Evie said about Snellers
Services : Letting( As a Tenant )Date: 28th Sep 2016
I can not believe I stayed in this property for a year!! After falling ill and taking time off work from all the disgusting mould and damp EVERYWHERE in the flat mostly covered by my obnoxious flat mates giant book shelf, cracked tiles in my bath room and kitchen kitchen cupboard door almost knocking me out after 6 months going on and on at snellers to come and fix everything that was wrong years before I moved in. My flat mate at the time clearing didn't keep on top of things which is why they tired to charge me 260� to clean their property which I know for a fact has not been cleaned since mandy moved in. Cracks in my ceiling from the busses going past ( thought the wall was going to collapse ) smelly flat and always cold even in the summer due to shit insulation. Doors don't shut properly. Broken cooker csn even see what degrees you cooking on because numbers have worn out. Broken boards around kitchen units ( we definitely had rats due to this) broken fire place didn't work. Windows too high so didn't even let air in. Everything is dated and looks like someone has been sick on the curtains. Leaking mouldy bath plug doesn't work in the basin. Seriously that is just a start of what I had to put up with for a year because current flat mate was too away with the fairy's to realuse her flat was falling apart. Oh and to top it all off hand prints all over my bed room wall from shoddy painting. I am disgusted and disappointed that you take money from people every month and leave them unable to work due to unhygienic property. Oh and all the money you took off me to pay for YOUR property I want back. I will expose you to everyone.
See you in court.
The UK's Largest Customer Review Website for the Property Industry
By : Marilyn
6 Dec 2016Dear Evie, I am aware that our Snellers Lettings Director has tried to contact you regarding your review and the concerns you have raised. Should you wish to speak to us further please email...
Dreadful. I know standards ...
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1 Star Review
By : 'teddington'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : TW11
29 Jul 2016
People found this helpful5
Dreadful. I know standards are low out there for a variety of reasons but Snellers are right ahead in the competitive race to the bottom. They do the superficial stuff quite well sometimes, but are hopelessly disorganised, and fundamentally incompetent. Part of the problem is they are part of a... Read Full Review
What agent could do to change your mind?
high, but seemingly they all are.
Comments on Agent Fees
high, but seemingly they all are.
Comments (0)Was this helpful?:
teddington bill said about Snellers
Services : Letting( As a Owner )Date: 28th Jul 2016
Dreadful. I know standards are low out there for a variety of reasons but Snellers are right ahead in the competitive race to the bottom. They do the superficial stuff quite well sometimes, but are hopelessly disorganised, and fundamentally incompetent. Part of the problem is they are part of a wider organisation (Thamesview) which is the same company under different names (Hamptons, Dexters). To be fair, they don't explicitly hide this fact, but it does mean it's often hard to find anyone to take responsibility, let alone get something sorted. Overall - like I said, dreadful. You are strongly advised to AVOID.
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Avoid! I was trying to buy a ...
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1 Star Review
By : 'appaling'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TW7
7 Oct 2014
People found this helpful7
Avoid! I was trying to buy a property through them. They didn't pass my offers, just kept saying that I should offer... Read Full Review
Comments (1)Was this helpful?:
appaling said about Snellers
Services : Sales( Prospective Vendor/Buyer )Date: 6th Oct 2014
Avoid! I was trying to buy a property through them. They didn't pass my offers, just kept saying that I should offer more.
The UK's Largest Customer Review Website for the Property Industry
By : Marilyn Plews
14 Oct 2014Hello, I am really sorry to hear that you have been unhappy with the service provided by our Snellers branch. I am head of Customer Services and I wondered if I could be of any further...
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Last updated at 9/28/2021, 4:16:43 AM by allAgents
