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ludlowthompson Apex, Worcester WR4
4.6/5, 919 Reviews
93% Recommended
75% sales valuation accuracy
71% letting valuation accuracy
81% sales fee satisfaction
80% letting fee satisfaction
ludlowthompson Apex is the ludlowthompson head office which is located in Worcester, Worcestershire.
Why are ludlowthompson headquarters in Worcester?
We have been one of London\'s leading independent estate agents since our inception in 1993. Our Worcester Head office provides services such as property manage
ment, rent collection, tenant find and referencing, repairs, maintenance, HR, and finances. ludlowthompson estate agents are fully qualified property professionals that have a pro-active approach to sales and lettings. We concentrate on achieving best value for each individual property, update our clients on each detail concerning their sale or letting and make sure we develop trusted relationships with customers.
Our network of estate agents in London have sold\/let over one billion worth of properties and more than 9000 people rented or let their property through us last year. Our sales team lives locally in the Worcester area, therefore, we can give very accurate home valuations and advice to potential customers on the amenities and residential opportunities in the area. Our office is open 7 days a week and you can receive help 24\/7 if you have created an account on our website. We provide out of work hours viewings for client convenience.
"Ross has been incredibly..."
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5 Star Review
Ross
By : 'Andrew'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : SW17
24 Apr 2017
People found this helpful1
Ross has been incredibly helpful and responded to all of my questions with efficiency and positivity. He has been an effective link between myself and the landlord and resolved any issues quickly.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 81% | £0 | £0 |
| Lettings | 71% | 80% | £346 | £4,500 |
Areas covered
- London
Address
ludlowthompson
Suite G03\/G04, Oak House, Bridgwater Road, Worcester, Worcestershire
WR4 9FP
0203 004 7098
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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I have been renting my ...
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5 Star Review
Ross
By : 'Keith'
Services : Letting( As a Owner )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : N4
27 Jul 2022
People found this helpful0
I have been renting my property with Ludlow Thompson since 2013, and as I have been residing in Australia, I felt it was essential to work with an agent who I could trust. From initially advertising the property with Daniela at the Finsbury Park office, and the property management with Ross... Read Full Review
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Keith Stephens said about ludlowthompson
Services : Letting( As a Owner )Date: 27th Jul 2022
I have been renting my property with Ludlow Thompson since 2013, and as I have been residing in Australia, I felt it was essential to work with an agent who I could trust. From initially advertising the property with Daniela at the Finsbury Park office, and the property management with Ross throughout the tenancies, I have been very well looked after, and would be happy to recommend Ludlow Thompson. Thank you for all the help and assistance you have provided over the years, best of luck for the future.
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I'm a landlord whose ...
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5 Star Review
Ross
By : 'Ellen'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : N4
5 May 2022
People found this helpful0
I'm a landlord whose property is rented by Ludlow Thompson and I wanted to say how brilliant Ross Edwards has been. He has been highly communicative, always speedy to answer and resolve issues with the property and recently went above and beyond in helping myself and a tenant sort out a... Read Full Review
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Ellen Taylor said about ludlowthompson
Services : Letting( As a Owner )Date: 5th May 2022
I'm a landlord whose property is rented by Ludlow Thompson and I wanted to say how brilliant Ross Edwards has been. He has been highly communicative, always speedy to answer and resolve issues with the property and recently went above and beyond in helping myself and a tenant sort out a sewage issue with the building owners. He did not have to do this and I am extremely grateful that he did. You've got a star in Ross!
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Stella ...
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5 Star Review
Ross
By : 'Raghav'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W3
27 Jan 2022
People found this helpful0
The service I have received as a 15 year + landlord has been absolutely superb from LT. I also want to particularly call out Ross Edwards from the Property Management team whose prompt communication, service, pro activeness and can do approach has been superb. He is a great credit to... Read Full Review
Comments (0)The service I have received as a 15 year + landlord has been absolutely superb from LT.
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Raghav said about ludlowthompson
Services : Letting( As a Owner )Date: 27th Jan 2022
The service I have received as a 15 year + landlord has been absolutely superb from LT.
I also want to particularly call out Ross Edwards from the Property Management team whose prompt communication, service, pro activeness and can do approach has been superb. He is a great credit to LT.
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Very good ...
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5 Star Review
Ashleigh
By : 'Steve'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW9
1 Jul 2020
People found this helpful0
Very good service and advice received from Ashleigh Grove. Overall team support during a difficult time has been very good and professional from Ludlow... Read Full Review
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Steve B said about ludlowthompson
Services : Letting( As a Owner )Date: 30th Jun 2020
Very good service and advice received from Ashleigh Grove. Overall team support during a difficult time has been very good and professional from Ludlow Thompson.
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Abigail has always been ...
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5 Star Review
By : 'Rachel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
16 Jan 2020
People found this helpful0
Abigail has always been professional, diligent and attentive in relation to my contract. I have never hesitated to contact her when needed and am always provided with a quick... Read Full Review
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Rachel Griffith said about ludlowthompson
Services : Letting( As a Tenant )Date: 16th Jan 2020
Abigail has always been professional, diligent and attentive in relation to my contract. I have never hesitated to contact her when needed and am always provided with a quick response!
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Abigail has been pleasant and ...
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4 Star Review
By : 'Rebecca'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SW17
5 Dec 2019
People found this helpful0
Abigail has been pleasant and professional throughout our 18 month tenancy with Ludlow Thompson. However, when the stove in our flat was broken for 6 weeks leaving us unable to cook anything, I did feel that Abigail could have handled it with a bit more compassion. We were made to feel like we were ... Read Full Review
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Rebecca Zipporah Cran said about ludlowthompson
Services : Letting( As a Tenant )Date: 5th Dec 2019
Abigail has been pleasant and professional throughout our 18 month tenancy with Ludlow Thompson. However, when the stove in our flat was broken for 6 weeks leaving us unable to cook anything, I did feel that Abigail could have handled it with a bit more compassion. We were made to feel like we were being annoying when we asked for updates (perhaps unintentional but still) and we weren't offered any words of empathy or understanding. This was disappointing as the rest of our experience was very professional and considerate.
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Abigail has been an absolute ...
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5 Star Review
By : 'Suzi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
24 Sept 2019
People found this helpful0
Abigail has been an absolute pleasure to deal with, super lovely and helpful throughout the last year. Always professional and reliable, it always felt like every question and situation was being handled thoroughly and with care. Thanks so... Read Full Review
Comments (0)Abigail has been an absolute pleasure to deal with, super lovely and helpful throughout the last year. Always professional and reliable, it always felt like every question and situation was being handled thoroughly and with care.
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Suzi Aylott said about ludlowthompson
Services : Letting( As a Tenant )Date: 23rd Sep 2019
Abigail has been an absolute pleasure to deal with, super lovely and helpful throughout the last year. Always professional and reliable, it always felt like every question and situation was being handled thoroughly and with care.
Thanks so much!
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Mislead my next agent ...
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1 Star Review
By : 'William'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EC1A
19 Aug 2019
People found this helpful0
Mislead my next agent purposefully with incorrect information which subsequently caused a number of issues, I would not want to work with Ross again. It is still possible for him to correct his error but has chosen not to do... Read Full Review
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William Howard said about ludlowthompson
Services : Letting( As a Tenant )Date: 18th Aug 2019
Mislead my next agent purposefully with incorrect information which subsequently caused a number of issues, I would not want to work with Ross again. It is still possible for him to correct his error but has chosen not to do so.
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Would highly recommend Ludlow ...
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5 Star Review
By : 'Ann-Marie'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SW19
14 Aug 2019
People found this helpful0
Would highly recommend Ludlow Thompson as I have had excellent service from them for the last 3 years. Abigail was my most recent property manager and has been so helpful in liaising with my tennants. Not always easy to put your trust into an agency but would use Ludlow Thompson again should I... Read Full Review
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Ann-Marie Barber said about ludlowthompson
Services : Letting( As a Owner )Date: 13th Aug 2019
Would highly recommend Ludlow Thompson as I have had excellent service from them for the last 3 years. Abigail was my most recent property manager and has been so helpful in liaising with my tennants. Not always easy to put your trust into an agency but would use Ludlow Thompson again should I require estate agent services.. Thanks Abigail
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High quality, responsive ...
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5 Star Review
Ria
By : 'Tim'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
5 Jul 2019
People found this helpful0
I have been in touch with Ria (my property manager) on a number of occasions and she's always been able to provide assistance and answer my questions. She is quick to respond and always willing to... Read Full Review
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Tim Brown said about ludlowthompson
Services : Letting( As a Owner )Date: 4th Jul 2019
I have been in touch with Ria (my property manager) on a number of occasions and she's always been able to provide assistance and answer my questions. She is quick to respond and always willing to help!
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Terrible service from ...
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1 Star Review
By : 'Catherine'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E16
20 Jun 2019
People found this helpful0
Terrible service from Samuel and in general from Ludlow Thompson - the only good thing I will say is the sales manager who introduced us to the flat Jesse Oteri - absolutely amazing!! However, the property manager of the property was awful. Never responded to emails or any correspondence in a... Read Full Review
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Catherine Dragan said about ludlowthompson
Services : Letting( As a Tenant )Date: 19th Jun 2019
Terrible service from Samuel and in general from Ludlow Thompson - the only good thing I will say is the sales manager who introduced us to the flat Jesse Oteri - absolutely amazing!! However, the property manager of the property was awful. Never responded to emails or any correspondence in a timely manner. We always have to chase him. His colleagues always said he was 'on lunch'. He withheld information from us as tenants. He scammed us of money and still hasn't worked with us to get our deposit back and its been 3 months. I just don't understand how he is working as a property manager when he never did anything he was meant to. We also have continuous health issues due to the stress this has caused and he was aware of this and just inhumane about the situation - if anything worsened it. Still hasn't managed any communication and that's all we were really hoping for - clear communication.
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Great service and ...
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5 Star Review
Ria
By : 'Paul'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SE10
21 May 2019
People found this helpful0
Ria contacted me to check tha i had my deposit and that everything had gone smoothly post exit of my teancy. This after care service was excellent, showed they deliver a great standard of after care and even helped ensure I got my deposit back in a timely... Read Full Review
Comments on Agent Fees
Good
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Paul White said about ludlowthompson
Services : Letting( As a Tenant )Date: 20th May 2019
Ria contacted me to check tha i had my deposit and that everything had gone smoothly post exit of my teancy. This after care service was excellent, showed they deliver a great standard of after care and even helped ensure I got my deposit back in a timely manner
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Tenancy ...
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4 Star Review
By : 'Matt'
Services : Letting( As a Tenant )
Rent PCM : £640
Would you recommend ? : Yes
Postcode : SW18
16 May 2019
People found this helpful0
I have finally managed to gain the return of my deposit, it has taken 6 months in total for the new tenant to complete the paperwork and for the Landlady to agree on the inspection. Abigail has been helpful, but I have had to wait an awfully long time to receive my deposit which has caused me some ... Read Full Review
Comments (0)I have finally managed to gain the return of my deposit, it has taken 6 months in total for the new tenant to complete the paperwork and for the Landlady to agree on the inspection.
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Matt said about ludlowthompson
Services : Letting( As a Tenant )Date: 15th May 2019
I have finally managed to gain the return of my deposit, it has taken 6 months in total for the new tenant to complete the paperwork and for the Landlady to agree on the inspection.
Abigail has been helpful, but I have had to wait an awfully long time to receive my deposit which has caused me some trouble financially. Considering the deposit is for over £800.
I do hope that the Landlady does not continue to let out any further properties in the future as the standard of her care was very low.
The fact that I was living in a property with a fridge with broken seals and a broken oven for the entirety of my tenancy should be enough of an indicator that she simply had no care for her tenants.
Please do not allow her to let any further properties.
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Managing my rental ...
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5 Star Review
By : 'Alasdair'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : E1
24 Apr 2019
People found this helpful0
Andrew has done a fantastic job managing our flat in London. Ongoing repairs were easy and to top it off he organised the flat being redecorated at the end of the last tenancy. Very... Read Full Review
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Alasdair said about ludlowthompson
Services : Letting( As a Owner )Date: 23rd Apr 2019
Andrew has done a fantastic job managing our flat in London. Ongoing repairs were easy and to top it off he organised the flat being redecorated at the end of the last tenancy. Very responsive.
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Great ...
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5 Star Review
By : 'Abigail'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SW19
17 Apr 2019
People found this helpful0
I would highly recommend Abigail She is exactly what you need as property manager. She comes back to emails extremely quickly and has always been very efficient, sorting out any issues we have had very quickly. She is friendly, positive and approachable. Thank you Daile /... Read Full Review
Comments on Agent Fees
Never liked agency but it’s what it’s
Comments (0)I would highly recommend Abigail She is exactly what you need as property manager. She comes back to emails extremely quickly and has always been very efficient, sorting out any issues we have had very quickly. She is friendly, positive and approachable. Thank you
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Abigail Hartwright said about ludlowthompson
Services : Letting( As a Tenant )Date: 16th Apr 2019
I would highly recommend Abigail She is exactly what you need as property manager. She comes back to emails extremely quickly and has always been very efficient, sorting out any issues we have had very quickly. She is friendly, positive and approachable. Thank you
Daile / Sylwia
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Clear and ...
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5 Star Review
By : 'Zoe'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SW19
12 Apr 2019
People found this helpful0
Abigail has been extremely knowledgeable, clear and efficient in managing my property and dealing with tenants that wanted to terminate their lease early. She has helped advise me as a landlord and reach a resolution for all parties. I would definitely recommend... Read Full Review
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Zoe Weir said about ludlowthompson
Services : Letting( As a Owner )Date: 11th Apr 2019
Abigail has been extremely knowledgeable, clear and efficient in managing my property and dealing with tenants that wanted to terminate their lease early. She has helped advise me as a landlord and reach a resolution for all parties. I would definitely recommend her!
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Efficiency and ...
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5 Star Review
By : 'Fernando'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SW18
9 Apr 2019
People found this helpful0
Abigail since the beginning of the process has been very professional but above all, looking after the interests and needs of both side involved. Knowledge, diplomacy, attention to detail, those are the first adjectives the come to my mind to describe her work Very happy to have had her as the ... Read Full Review
Comments on Agent Fees
Absolutely fair, worth every penny
Comments (0)Abigail since the beginning of the process has been very professional but above all, looking after the interests and needs of both side involved.
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Fernando said about ludlowthompson
Services : Letting( As a Tenant )Date: 8th Apr 2019
Abigail since the beginning of the process has been very professional but above all, looking after the interests and needs of both side involved.
Knowledge, diplomacy, attention to detail, those are the first adjectives the come to my mind to describe her work
Very happy to have had her as the responsible for the property that I've just let
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Amazing 6 Star ...
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5 Star Review
Ria
By : 'Ming'
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : SE10
4 Apr 2019
People found this helpful0
I don't usually write reviews or give feedback, but from wanting to leave Ludlow Thompson, I am now back as a satisfied client. RIA doesn't waffle, is direct & professional ... most of all, she fills me with confidence that she cares and will get things done. Both my... Read Full Review
Comments on Agent Fees
Expensive, but worth it if things continue as they currently are.
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Ming said about ludlowthompson
Services : Letting( As a Owner )Date: 3rd Apr 2019
I don't usually write reviews or give feedback, but from wanting to leave Ludlow Thompson, I am now back as a satisfied client. RIA doesn't waffle, is direct & professional ... most of all, she fills me with confidence that she cares and will get things done. Both my tenants and I were unhappy, but it seems that Ria has remedied that. 6 Stars earnt !!
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Exceptional Property ...
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5 Star Review
Sushmita
By : 'C50'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : N5
27 Mar 2019
People found this helpful0
Sushmita is by far one of the most proactive and professional property managers at Ludlow Thompson. Sushmita has been managing my property for over two years now and has taken the headache out of dealing with the day to day issues faced by any landlord (Leaking roof, plumbing woes, landlord... Read Full Review
Comments (0)Sushmita is by far one of the most proactive and professional property managers at Ludlow Thompson. Sushmita has been managing my property for over two years now and has taken the headache out of dealing with the day to day issues faced by any landlord (Leaking roof, plumbing woes, landlord licensing, etc), especially whilst living across the other side of the pond in a different time zone.
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C50 said about ludlowthompson
Services : Letting( As a Owner )Date: 27th Mar 2019
Sushmita is by far one of the most proactive and professional property managers at Ludlow Thompson. Sushmita has been managing my property for over two years now and has taken the headache out of dealing with the day to day issues faced by any landlord (Leaking roof, plumbing woes, landlord licensing, etc), especially whilst living across the other side of the pond in a different time zone.
She has never failed to deliver and I look forward to working with Sushmita and her team for the foreseeable future and I honestly can't recommend her enough!
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Great Communication & ...
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5 Star Review
Ria
By : 'Victoria'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SE16
22 Mar 2019
People found this helpful0
Ria helped us sort out a lot of unnecessary problems we faced when moving in and has done it with amazing communication and hard... Read Full Review
Comments on Agent Fees
She is worth every penny.
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Victoria said about ludlowthompson
Services : Letting( As a Tenant )Date: 22nd Mar 2019
Ria helped us sort out a lot of unnecessary problems we faced when moving in and has done it with amazing communication and hard work.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 9/6/2016, 7:25:38 AM by allAgents
