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London, SE1
1.6/5, 7 Reviews
14% Recommended
50% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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"Unprofessional. Non..."
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1 Star Review
By : 'Customer'
Services : Letting(As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : SE16
Aug 1, 2016
People found this helpful3
Unprofessional. Non reliable. I have arranged a viewing and called multiple times to get a text confirmation (they have got my contact details totally wrong it turned out after a third call) having got the confirmation finally on the day of the viewing i have travelled for an hour to bermondsey and received a text message about cancellation 4 min before the viewing was schedule to take place
Comments on Agent Fees
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £1,800 | £2,800 |
Address
Hastings International
18-20 Shad Thames, London, london
SE1 2YQ
020 7407 1066
Services offered
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- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Hastings International Branches (View All 3)
Nightmare as a tenant. Got ...
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1 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : No
Postcode : E1
Jan 13, 2021
People found this helpful1
Nightmare as a tenant. Got along well with the Landlord but even he wanted to change agences. Louise has been incompetent, petty and... Read Full Review
Comments (0)
Nightmare as a tenant. Got along well with the Landlord but even he wanted to change agences.
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Chris Johann said about Hastings International
Services : Letting( As a Tenant )Date: 13th Jan 2021
Nightmare as a tenant. Got along well with the Landlord but even he wanted to change agences.
Louise has been incompetent, petty and slow.
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Expensive and ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW18
Mar 19, 2019
People found this helpful1
Expensive fees but we're useless as soon as we moved in. Several changes to property manager that we were never kept updated about. Ignore emails for weeks and don't ever actually put queries forward to... Read Full Review
Comments on Agent Fees
Expensive and random charges sporadically without explanation.
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Anonymous said about Hastings International
Services : Letting( As a Tenant )Date: 19th Mar 2019
Expensive fees but we're useless as soon as we moved in. Several changes to property manager that we were never kept updated about. Ignore emails for weeks and don't ever actually put queries forward to landlord.
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Having left our tenancy which ...
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1 Star Review
Mark
Denise
By : 'Adam'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : HARP
Sep 21, 2016
People found this helpful4
Having left our tenancy which was managed by Hastings International, I can confirm that I've never had such a bad experience wtih an Estate Agent. We are currently awaiting our deposit back which is now almost three months overdue. This was being handled by the office I've flagged in this review,... Read Full Review
Comments on Agent Fees
The fee's for this agent are well above all other agents that I have been with before. They like to add on as much as they can to the per person fees to make a tidy profit, most notably the fee for tenant references at £60pp.
Comments (0)Having left our tenancy which was managed by Hastings International, I can confirm that I've never had such a bad experience wtih an Estate Agent. We are currently awaiting our deposit back which is now almost three months overdue. This was being handled by the office I've flagged in this review, the local team were ok but not great.
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Adam said about Hastings International
Services : Letting( As a Tenant )Date: 21st Sep 2016
Having left our tenancy which was managed by Hastings International, I can confirm that I've never had such a bad experience wtih an Estate Agent. We are currently awaiting our deposit back which is now almost three months overdue. This was being handled by the office I've flagged in this review, the local team were ok but not great.
We originally disputed the agency who asked us to maintain money for a deep clean. We had already had this carried out and when reviewing the property the inventor remarked to one of the tentants how clean it was. When contacting Hastings which took a very long time to get any response, they asked me to review the previous inventory against the one carried out at the end of tenancy and remark on it where the original matched up wtih the marks mentioned on the end of tenancy. So I spent some time doing there job for them which I had already paid higher than average fees for.
During this time, I was also seeking a reference for a new place of tenancy, the estate agent charge £60 per person at end of tenancy for a reference to be released. Which to me devalues the reference entirely since I'm fairly confident the person releasing it didn't know who I was at all. So Hastings made £180 out of 3 people leaving that property.
so 1 month after our tenancy we have it agreed not to pay any additional ammount after some considerable chasing. We have no emails back to state that the return of the deposit has been initiated, again admin that we have paid for not being done.
We start the process ourselves and wait, and email and wait and then email some more for a month. We have no contact at all. I eventually call and I'm told that the people I've spoken to Mark (not the most polite person on emails but at least he got something done at one stage) and Denise (eternally absent but polite at least) aren't available but the gentleman on the phone confirms they have recieved the request and it will be attended.
Two weeks later close to three months later we still haven't heard something. So we have now called the DPS who have been chasing them for two weeks, and have not recieved a single reply.
I'd love to say that this is the only time that this estate agent has let us down but frankly every single step of our tenancy has been an entire farce in terms of management. If you see a property that you like do not put yourself through the absolute hell of dealing with them, the local branches will be nice people reassuring but the management and people dealing with contracts and deposits are entirely inept.
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Unprofessional. Non ...
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1 Star Review
By : 'Customer'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SE16
Aug 1, 2016
People found this helpful3
Unprofessional. Non reliable. I have arranged a viewing and called multiple times to get a text confirmation (they have got my contact details totally wrong it turned out after a third call) having got the confirmation finally on the day of the viewing i have travelled for an hour to bermondsey... Read Full Review
Comments on Agent Fees
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Comments (0)Unprofessional. Non reliable.
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Customer said about Hastings International
Services : Letting( As a Prospective Landlord/Tenant )Date: 1st Aug 2016
Unprofessional. Non reliable.
I have arranged a viewing and called multiple times to get a text confirmation (they have got my contact details totally wrong it turned out after a third call) having got the confirmation finally on the day of the viewing i have travelled for an hour to bermondsey and received a text message about cancellation 4 min before the viewing was schedule to take place
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I strongly advise you to not ...
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1 Star Review
Anca
By : 'Anon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
May 19, 2014
People found this helpful4
I strongly advise you to not rent through Hastings. The management office has some of the worst service I've ever experienced, and I've rented through around 7-8 agents in London. They don't return calls, they are rude, and unless their is money coming in their direction they will lose ANY... Read Full Review
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Anon said about Hastings International
Services : Letting( As a Tenant )Date: 19th May 2014
I strongly advise you to not rent through Hastings. The management office has some of the worst service I've ever experienced, and I've rented through around 7-8 agents in London. They don't return calls, they are rude, and unless their is money coming in their direction they will lose ANY interest in helping you at all. I rented through them for a year, and now I have moved out they are completely ignoring any communication regarding my deposit. It looks like I will probably have to go through DPS legal procedures to get it back. Avoid Hastings at all costs.
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Poorly organized or worse. ...
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1 Star Review
By : 'Jude'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
Aug 19, 2013
People found this helpful5
Poorly organized or worse. Round one: I have a dog and am looking for a property, so I register with Hastings. I am told they have a lot of matching properties in the area, and they would shortly send me an email with "all the available flats in the zone" . No email received, I... Read Full Review
Comments (0)Poorly organized or worse.
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Jude said about Hastings International
Services : Letting( As a Tenant )Date: 19th Aug 2013
Poorly organized or worse.
Round one: I have a dog and am looking for a property, so I register with Hastings.
I am told they have a lot of matching properties in the area, and they would shortly send me an email with "all the available flats in the zone" .
No email received, I checked to be sure they had the right address. They confirmed it and said they already sent emails to me.
I had to repeat this 3 times, before they eventually said: Sorry , we did not send you an emai because there are no matching properties, but we'll keep you informed.
Round Two: I don't have a dog anymore and I see on rightmove an interesting flat.
I call them to see if it's possible to arrange a viewing.
They say they will call me back. They don't. I call back asking if it's still available. They don't know, nobody does. I keep calling back and eventually, they say it's available in a very long time (1,5 months - listed as available now on rightmove / no indication on availability).
But they "happen" to have other interesting properties.
I wouldn't recommend them at all...
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Having looked for a suitable ...
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5 Star Review
By : 'Simon'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
May 31, 2012
People found this helpful1
Having looked for a suitable property without any luck for several weeks and been ignored by most estate agents, Alex went out of his way to source the right property for Us. The management team were friendly and proactive when we had issues with the flat we rented and kept us informed all the... Read Full Review
Comments (0)Having looked for a suitable property without any luck for several weeks and been ignored by most estate agents, Alex went out of his way to source the right property for Us. The management team were friendly and proactive when we had issues with the flat we rented and kept us informed all the way. We received an excellent service and would recommend these guys.
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Simon Joseph Myers said about Hastings International
Services : Letting( As a Tenant )Date: 31st May 2012
Having looked for a suitable property without any luck for several weeks and been ignored by most estate agents, Alex went out of his way to source the right property for Us. The management team were friendly and proactive when we had issues with the flat we rented and kept us informed all the way. We received an excellent service and would recommend these guys.
5 star service.
Kindest
Somon Joseph
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