Nelsons is an independent firm of Residential and Commercial Estate Agents, which opened its doors in one of London’s most diverse and cosmopolitan areas of Brixton. Over the following years we expanded to include Estate Agent branches in Clapham Common, London Bridge and Shoreditch. Nelsons expertise is in the
Letting and Selling of Residential and Commercial property. Our aim is to build a Brand around honest, creative and passionate individuals that both we and our clients are proud of. To compliment the luxurious and stylish properties on our books, our highly trained staff are committed to providing the best service to buyers, renters, vendors and landlords alike. Our unparalleled local knowledge and proactive marketing, provide our clients with a truly bespoke service based upon integrity, professionalism and specialist knowledge
By : 'madpommie' Services : Letting(As a Owner) Rent PCM : £1585 Would you recommend ? : Yes Postcode : E1
Jan 19, 2016
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People found this helpful5
My Best Friend and Business Partner is the only way I can honestly describe my relationship with Raz, Polat, Elisa, Tijen and the rest of the Team at Nelsons.
My wife, Emma and I are about to sell our home, leave the UK and travel the world. Having dealt with many different estate agents over the years; Raz and his Team are the only people that I trust completely to manage my property business.
They provide a balanced service for both the tenant and the landlord with a level of service and HONESTY that I have NEVER found in another estate agent or other service provider.
Even though they are running a business in a cutthroat industry they are still fair to tenants whilst maximizing my rental income and minimising my repair costs.
I come from an accounting and service management background and when the fist introduced the repair / maintenance side of the business I was their worst nightmare. I questioned everything including the fundamental way in which they managed their process. Where other agents would have said goodbye; they listened and improved the process. Recently a not so nice window contractor did a sub-optimal job and a fancy tilt and turn window and Tijen fought to get a full £718.80 refund and when I asked her if she wanted anything for the time she put into the job she replied "No thank you." To me this was above and beyond my expectations given my experience of contractors over my 6 years managing restaurants.
Raz manages my London properties which are very nice high end flats but when I have issues with other agents in London or social housing out of London I pop in for a chat and a coffee, which he never lets me pay for. He always advises me on the best course of action to give the optimal solution be it short or long term. When I have asked other estate agents for advice to maximise a capital gain they can only see as far as this years budget with no regard to my bank balance. Raz understands Life, Loyalty and long term goals to give a perfect balance between buy to let income and capital gains that I have never seen before and that includes one of my best friends who is also and estate agent. To me other estate agents appear so focused on this years profit that they just cannot see the big picture.
Raz and his team seem like a paradox of everything that I have experienced with estate agents over 10 years managing my property business.
Are perfect? No they are human. But they are dynamic and efficient with every aspect of protecting my business profits and my peace of mind. I'm not sure I can every thank you enough and hope that my words do you justice.
Comments on Agent Fees
They were more than fair and I actually paid them a bonus on a job well done and to bring them in line with competitors
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By : Raz Rafiq
Jan 26, 2016
Wow, words can not express our gratitude for such an amazing review. It is always a pleasure to work with you and we will always strive to do our absolute best to ensure our standards continuously meet and exceeds your expectations. At least now you have one less thing to worry about when on your Worldly Travels. You can rest assure that all your properties are in good hands.
Thank you again.
Raz Rafiq
Director
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By : 'Sokratis&Anna' Services : Letting( As a Tenant ) Rent PCM : £1340 Would you recommend ? : Yes Postcode : E8
Jul 18, 2017
People found this helpful0
We are so satisfied from the first moment we called to discussed about the specific moment. He really wanted to help us and provide us all the good options we had as we are from another country.
I definetly recommend nelsons and especially... Read Full Review
Services : Letting( As a Tenant )Date: 18th Jul 2017
We are so satisfied from the first moment we called to discussed about the specific moment. He really wanted to help us and provide us all the good options we had as we are from another country. I definetly recommend nelsons and especially Rowshan:)
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We were very pleased with ...
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5 Star Review
Kerem
By : 'Anna' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : EC2A
Jul 7, 2017
People found this helpful0
We were very pleased with Kerem's knowledge of the market, professionalism, and the guidance during our flat search & negotiation. Overall -- a great experience & would return to him in the future; we highly... Read Full Review
Services : Letting( As a Tenant )Date: 7th Jul 2017
We were very pleased with Kerem's knowledge of the market, professionalism, and the guidance during our flat search & negotiation. Overall -- a great experience & would return to him in the future; we highly recommend.
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Rowshan was an absolute star ...
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5 Star Review
Rowshan
By : 'Patricia' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : N1
Jun 28, 2017
People found this helpful0
Rowshan was an absolute star from the get go! He was super helpful, responsive and friendly. I've dealt with a lot of real estate agents before but definitely none of them were nowhere near Rowshan! Definitely recommend... Read Full Review
Services : Letting( As a Tenant )Date: 28th Jun 2017
Rowshan was an absolute star from the get go! He was super helpful, responsive and friendly. I've dealt with a lot of real estate agents before but definitely none of them were nowhere near Rowshan! Definitely recommend him!
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Mr Arif has been the best ...
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5 Star Review
Kerem
By : 'Crystal' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : EC1
Jun 25, 2017
People found this helpful0
Mr Arif has been the best agent I have ever dealt with. He has consistently gone above and beyond what is expected; is super helpful, responsive and has answered all my questions - and above all, he's super easy to get along with. 10/10 would recommend! Thanks... Read Full Review
Services : Letting( As a Tenant )Date: 25th Jun 2017
Mr Arif has been the best agent I have ever dealt with. He has consistently gone above and beyond what is expected; is super helpful, responsive and has answered all my questions - and above all, he's super easy to get along with. 10/10 would recommend! Thanks Kerem!
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Being as stubborn and picky ...
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5 Star Review
Kerem
By : 'Waheed' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : EC1V
May 2, 2017
People found this helpful1
Being as stubborn and picky as I am, I have been very fortunate to have had the help and guidance from Kerem in my move to London. His patience, willingness to engage, investigate and solve my concerns and to behave in so professional a manner all the while, has made my experience with Nelsons, a... Read Full Review
Services : Letting( As a Tenant )Date: 2nd May 2017
Being as stubborn and picky as I am, I have been very fortunate to have had the help and guidance from Kerem in my move to London. His patience, willingness to engage, investigate and solve my concerns and to behave in so professional a manner all the while, has made my experience with Nelsons, a delight.
The team at Nelsons have ensured a warm and pleasant welcome to London, and I could not be more happy with the property I am now living in. From negotiating the furnishings to the fittings, the efforts Kerem and his colleagues put in to make sure I was more than happy were certainly beyond the call of duty. Thank you seems insufficient, but it's all i can say; I'm very grateful! I would recommend Kerem and his colleagues safe in the knowledge that they are as capable, professional and honest as they come.
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We found our dream home and ...
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5 Star Review
Rowshan
By : 'Sarah' Services : Letting( As a Tenant ) Rent PCM : £2166 Would you recommend ? : Yes Postcode : E9
Mar 26, 2017
People found this helpful1
We found our dream home and within 24 hours Rowshan had secured it and made it ours. Honestly can't speak highly enough of Rowshan and his team. Incredibly professional, knowledgable and supremely helpful. So genuine in his approach and his responsive time to our many questions and requests was... Read Full Review
Services : Letting( As a Tenant )Date: 26th Mar 2017
We found our dream home and within 24 hours Rowshan had secured it and made it ours. Honestly can't speak highly enough of Rowshan and his team. Incredibly professional, knowledgable and supremely helpful. So genuine in his approach and his responsive time to our many questions and requests was doubly impressive! Rob says: Rowshan went above and beyond. He made what can be a very stressful process, smooth, and pain free. Absolute champ. If we get married, he's invited!
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Kerem is an absolute legend. ...
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5 Star Review
Kerem
By : 'Milla' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : EC2A
Mar 17, 2017
People found this helpful1
Kerem is an absolute legend. He worked wonders for us - was prompt in communication, totally trustworthy, understanding of our needs, and an all-round pleasure to deal with. Thank... Read Full Review
Services : Letting( As a Tenant )Date: 17th Mar 2017
Kerem is an absolute legend. He worked wonders for us - was prompt in communication, totally trustworthy, understanding of our needs, and an all-round pleasure to deal with. Thank you!
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Kerem was very friendly and ...
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5 Star Review
Kerem
By : 'Sarah' Services : Letting( As a Tenant ) Sold price : £350000 Would you recommend ? : Yes Postcode : EC2A
Mar 10, 2017
People found this helpful1
Kerem was very friendly and incredibly helpful. He went out of his way to help me through the paperwork and finalisation process, making sure I understood everything and reviewed the conditions.
Beyond this, Kerem and his colleague, Raz, answered many questions I had regarding tenant's... Read Full Review
Comments on Agent Fees
Reasonable fee. He went beyond what I expected any agent would do.
Services : Letting( As a Tenant )Date: 10th Mar 2017
Kerem was very friendly and incredibly helpful. He went out of his way to help me through the paperwork and finalisation process, making sure I understood everything and reviewed the conditions.
Beyond this, Kerem and his colleague, Raz, answered many questions I had regarding tenant's rights.
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Aki certainly made the ...
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5 Star Review
Aki
By : 'Olga' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : E15
Jan 16, 2017
People found this helpful1
Aki certainly made the property buying process a lot easier for us, taking into account we are first time buyers. He was very helpful from the beginning and made an extra-effort to complete the transaction in timely manner. With his help we managed to finalise the deal within 2 months. We highly... Read Full Review
Aki certainly made the property buying process a lot easier for us, taking into account we are first time buyers. He was very helpful from the beginning and made an extra-effort to complete the transaction in timely manner. With his help we managed to finalise the deal within 2 months. We highly appreciate he was available to us almost 24/7 and was very efficient in resolving any issues and answering our questions. We would definitely recommend him to anyone looking for a professional and friendly agent! It was a pleasure working with him. Thanks again Aki!
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Kerem helped and made sure ...
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5 Star Review
Kerem
Aki
By : 'Rami' Services : Letting( As a Tenant ) Rent PCM : £2101 Would you recommend ? : Yes Postcode : E1
Jul 25, 2016
People found this helpful4
Kerem helped and made sure that we secured a place that we were desperate to move into. Explained everything in the flat and coordinated negotiations with the landlord expertly. I was definitely under the impression that Kerem was keen to objectively satisfy both parties in making this tenancy... Read Full Review
Services : Letting( As a Tenant )Date: 25th Jul 2016
Kerem helped and made sure that we secured a place that we were desperate to move into. Explained everything in the flat and coordinated negotiations with the landlord expertly. I was definitely under the impression that Kerem was keen to objectively satisfy both parties in making this tenancy agreement take place.
Thank you Kerem.
Aki received me in the office under very short notice, however, he was quickly able to show the hospitable side of Nelsons and made me feel very welcome.
I would like to thank the both of them sincerely for the hard work and dedication they devoted towards securing me a house for the coming year. Thank you guys!
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We had a great experience ...
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5 Star Review
By : 'Arame' Services : Letting( As a Tenant ) Rent PCM : £2513 Would you recommend ? : Yes Postcode : E1
Jul 4, 2016
People found this helpful1
We had a great experience dealing with Elisa. As we were in a rush to find a place, she was able to organise a viewing at very short notice, on the same day as we contacted her for the first time. She was patient with us and responded accurately to all our... Read Full Review
Services : Letting( As a Tenant )Date: 4th Jul 2016
We had a great experience dealing with Elisa. As we were in a rush to find a place, she was able to organise a viewing at very short notice, on the same day as we contacted her for the first time. She was patient with us and responded accurately to all our questions.
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Asia was very friendly and ...
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5 Star Review
By : 'Andy' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : EC2A
Jun 19, 2016
People found this helpful1
Asia was very friendly and helpful, and she answered all my questions. She helped me secure the flat very quickly, 5/5... Read Full Review
Services : Letting( As a Tenant )Date: 19th Jun 2016
Asia was very friendly and helpful, and she answered all my questions. She helped me secure the flat very quickly, 5/5 recommended.
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Aki provided us with a great ...
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5 Star Review
Aki
By : 'Zuri' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : EC2A
Jun 14, 2016
People found this helpful4
Aki provided us with a great service from the beginning to the end and subsequent completion of our office search. Thank you again for the great service, would definitely recommend... Read Full Review
Services : Letting( As a Tenant )Date: 14th Jun 2016
Aki provided us with a great service from the beginning to the end and subsequent completion of our office search. Thank you again for the great service, would definitely recommend him.
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Asia was very helpful with ...
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5 Star Review
By : 'Adriana' Services : Letting( As a Tenant ) Rent PCM : £1993 Would you recommend ? : Yes Postcode : E1
Jun 13, 2016
People found this helpful2
Asia was very helpful with finding our new home. She was very quick and decided , so we could feel everything was taken care of .
It was also great to deal with someone nice and warm , without making us feel we are just another... Read Full Review
Services : Letting( As a Tenant )Date: 13th Jun 2016
Asia was very helpful with finding our new home. She was very quick and decided , so we could feel everything was taken care of . It was also great to deal with someone nice and warm , without making us feel we are just another customers.
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I'm not one for writing ...
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5 Star Review
Aki
By : 'Emma' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : E1
May 25, 2016
People found this helpful6
I'm not one for writing reviews unless I feel the service I receive is above standard, and I have to give it to Aki - he exceed my expectations. He was responsive, reliable and straight to the point. I'm an overseas resident/buyer and I'd been looking for an investment property to buy in London for ... Read Full Review
I'm not one for writing reviews unless I feel the service I receive is above standard, and I have to give it to Aki - he exceed my expectations. He was responsive, reliable and straight to the point. I'm an overseas resident/buyer and I'd been looking for an investment property to buy in London for months. When I eventually found a property with Nelsons, Aki got me in for a viewing immediately and I made an offer. When my offer was accepted Aki kept me informed throughout the process and helped my purchase complete within 2 months! This is definitely down to Aki being efficient and a good communicator! Thanks Aki!
Nelsons are now managing the property for me. They even found a tenant for me even before I actually picked up the keys for my purchase!
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I couldn't be happier now ...
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5 Star Review
Aki
Polat
By : 'Mark' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : EC1V
May 17, 2016
People found this helpful4
I couldn't be happier now that I've moved into my new studio office in Old St. I had been searching for a suitable premises for a few months but knew that I'd found the ideal place on the first viewing with Aki.
It had just hit the market & I was able to get all the official stuff underway... Read Full Review
Services : Letting( As a Tenant )Date: 17th May 2016
I couldn't be happier now that I've moved into my new studio office in Old St. I had been searching for a suitable premises for a few months but knew that I'd found the ideal place on the first viewing with Aki. It had just hit the market & I was able to get all the official stuff underway on the same day thanks to both Aki & Polat. Everything moved swiftly & smoothly from that point which was great as I was admittedly quite eager to tie things up. Aki & Polat were both a pleasure to deal with & most importantly got things done & kept me in the loop throughout.
Thanks again !
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Kerem is literally the best ...
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5 Star Review
Kerem
By : 'Orla' Services : Letting( As a Tenant ) Rent PCM : £3000 Would you recommend ? : Yes Postcode : E8
May 17, 2016
People found this helpful1
Kerem is literally the best agent I have ever dealt with, and I have dealt with many! He found me a dream flat with no hassle and went above and beyond to ensure I was overly satisfied. Gosh, what a breath of fresh air. He even managed to get me a better deal than I ever would have dreamed of. I... Read Full Review
Services : Letting( As a Tenant )Date: 17th May 2016
Kerem is literally the best agent I have ever dealt with, and I have dealt with many! He found me a dream flat with no hassle and went above and beyond to ensure I was overly satisfied. Gosh, what a breath of fresh air. He even managed to get me a better deal than I ever would have dreamed of. I highly recommend Kerem, 5 stars all around. He'll also be invited to our moving in party, that's how much I appreciated his hard, dedicated and passionate work but also his friendly, quick and efficient attitude. Massive thumbs up. Thanks a million Kerem!
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Kerem was absolutely ...
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5 Star Review
Kerem
By : 'Maja' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : E8
May 2, 2016
People found this helpful1
Kerem was absolutely fantastic. We were looking for a 3 bedroom property and the second one we saw with Kerem we feel in love with. We were able to secure the property quickly and get a good deal with Kerem's help.
Kerem has been upbeat and positive through the whole process and quickly actions any ... Read Full Review
Services : Letting( As a Tenant )Date: 2nd May 2016
Kerem was absolutely fantastic. We were looking for a 3 bedroom property and the second one we saw with Kerem we feel in love with. We were able to secure the property quickly and get a good deal with Kerem's help. Kerem has been upbeat and positive through the whole process and quickly actions any requested we have. It's refreshing to have a good quality real estate agent in London! Thank you! :)
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Very professional service. ...
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5 Star Review
By : 'Joey' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : N16
Apr 14, 2016
People found this helpful1
Very professional service. Helped me out immensely as I was in a real rush to move into the property after being let down by another... Read Full Review
Services : Letting( As a Tenant )Date: 14th Apr 2016
Very professional service. Helped me out immensely as I was in a real rush to move into the property after being let down by another agency.
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Asia was the unexpected gem ...
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5 Star Review
By : 'Can' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : E8
Apr 7, 2016
People found this helpful2
Asia was the unexpected gem in the London's real-estate market by being a down-to-earth and humble person when she presents, talks and advises either on the phone or in person. She helped us to find a really great property with a really good... Read Full Review
Services : Letting( As a Tenant )Date: 7th Apr 2016
Asia was the unexpected gem in the London's real-estate market by being a down-to-earth and humble person when she presents, talks and advises either on the phone or in person. She helped us to find a really great property with a really good deal.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you're not happy with the service you have received, you have the right to complain, have your complaint investigated, and be given a full and prompt reply.
Most issues can be resolved without you having to make a formal complaint. Try having an informal chat with the individual member of staff first. Should you feel you complaint has not been taken seriously, please contact our office Manager Mrs Elisa Monti directly via email or phone and she will endeavour to respond within 7 days. Should you feel the response was insufficient, please feel free to contact the myself.
Mr Raz Rafiq – Director.
raz@nelsonssales.com
Mrs Elisa Monti - Manager
elisa@nelsonssales.com
Last updated at 1/26/2016, 7:38:55 AM by allAgents