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Frankeys Independent Estate Agents
3.3/5, 9 Reviews
56% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
83% sales fee satisfaction
83% letting fee satisfaction
Set up in 2009 during the recession, FranKeys friendly and professional manner has seen the business go from strength to strength.
As an independent estate agent, FranKeys prides itself on offering excellent customer service and is free to use its ingenuity to go the extra mile and come up with just the right so
lution for you.
A free valuation service, full sales service with no lengthy sole agency agreement, all viewings accompanied when required, Energy Performance Certificates and floor plans included, national and local advertising and regular contact with our sales team is just part of the comprehensive service we offer to those selling their homes with us.
And, if you’re looking to rent out a property, you can also expect full and independent referencing, assured shorthold tenancy agreements, inventories, deposits registered with the Tenancy Deposit Scheme, rent collection, regular inspections and FranKeys to be contactable 24/7 as a minimum service provided by staff with their own property portfolios. As well as fully managed, FranKeys also offers tenant find and rent collection only services.
Now marking its fifth anniversary, 2014 has seen the Lincoln-based estate agent launch a new website at www.frankeys.co.uk, put a fresh face on its cheeky “Thinking of Mooving” bovine character, create its own app and get even more social through its Twitter, Facebook, Pinterest and Google+ accounts giving our landlords and sellers even greater exposure to prospective renters and buyers.
FranKeys is a member of the Property Ombudsman which rated FranKeys 100% for recommendation and codes of practice in the July 2012 audit.
Independent researcher For Sale Sign Analysis named FranKeys as the agent with the “highest ratio of Sold to For Sale signs of any agent” in Lincoln and surrounding villages in December 2013.
Thinking of mooving? You’d be mad not to choose FranKeys!
Why not pop into our office opposite Lincoln's Theatre Royal in Clasketgate for a coffee and discover what we can offer?
The UK's largest customer review website for the property industry.
Frankeys Independent Estate Agents
10-12 Clasketgate,LN2 1JSCertified Customer Experience
Report Summary
Report generated on (02 May 2025 @ 11:52:22)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Kaz on 24th Oct 2017
5 Star Review
David wrote a lovely write up for my property that I was looking to rent out. The photo's he took showed how beautiful the apartment was & the views from it. Thanks David.
Laura & Rosie always kept us fully informed of people interested in viewing & kept us up to date after people had. They soon found us a lovely tenant, did the relevant checks, Fran did the inventory & we now have a lovely new tenant. About the 7th through FranKeys.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Excellent on 20th Jun 2016
5 Star Review
We were first time buyers when we contacted Frankeys.
They were helpful, patient and very kind from start to finish.
We now have a very beautiful home of own.
And that is thanks to all those involved, including Frankeys!!
Thank you very much indeed. 😀 👠We appreciate all your hardwork and kindness.
Kind regards
Mr and Mrs Gray.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
William on 2nd Nov 2015
5 Star Review
We live far away from our properties so we rely completely on our management companies and Frankeys did it right. I wish we hadn't got so much proof of that: our series of properties in the region were problematic. But Frankeys was our second firm and with the previous one it was just so hard to get them on the phone. With Frankleys, they always were on top of everything and kept us informed. They advised us on maintanance issues, they arranged work we wanted. And the real benefit to us, the real thing that made us rate Frankeys highly is that when we'd ask them to do something they'd do it. Ring Janette, tell her what you want and you just knew it would get done promptly and efficiently.
If Frankeys had branches across the country, we would be using them across the country.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Mrs on 12th Oct 2015
5 Star Review
Property was added to the market very quickly & sold. Was kept up up to date on progress on a regular basis. Staff were very friendly & helpful and made sure I got the price I wanted. Would highly recommend them.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
New on 6th Aug 2015
2 Star Review
I visited Frankeys with a colleague who was in the process of renewing their tenancy agreement. Having spent 5 minutes in the lettings department, I can categorically say that I will never put my business through this company and strongly advise any landlords to re-consider having the lettings department communicate with their tenants. My colleague assured me that their usual contact was on leave, but that they have been professional and helpful throughout, its a shame that all of their good work is let down by Jeanette, who I believe to be the lettings manager.
Sarcasm appeared to be the order of the day - when asked what the tenancy renewal fees were for, her witty retort was 'its called business'. How is this in any way acceptable? If you are parting with money, no matter how much, or how little - it is perfectly understandable to question what the fee's are for....I can only assume 'paperwork'. When pressed on the topic, and queried as to whether or not the Landlord is also required to pay fee's, they were advised 'That's the landlords problem and nothing to do with the tenant', she did however assure us that the money goes towards 'the electricity used by the card machine' - again top marks for customer service.
Whilst all of these statements are factual, they are a) not needed b) not answering the question and c) sarcastic - I can only assume she was having a bad day.
Had I been in my friends position I would seriously re-consider renewing a tenancy with an agency that allows its staff to talk to customers in such a way. I wonder how the landlord would perceive their tenant going elsewhere for business because of the attitude of the agency they had selected?
Whilst customers are not 'always right' - as we left I couldn't help but think the 'Thank you its been a pleasure dealing with you, many thanks for coming in' was said with the same dash of sarcasm as the earlier comments. Fortunately for Frankeys it wasn't full of potential customers (unless you class myself!) however I have returned to my workplace and explained to colleagues the attitude encountered. I'm not surprised that upon searching for reviews of your organisation, I quickly found one that also refers to Jeanette's attitude.
Whilst I am now aware of what the tenancy renewal fee is for (Google helped out with that), I would like to make a suggestion that some of this is put towards a Customer Service course for your staff, or perhaps some PR, it will be needed should you continue to let your staff communicate in a manner that is unacceptable.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 02/05/2025
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"Property was added to the..."
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5 Star Review
Frances
By : 'Mrs'
Services : Sales(As a Vendor)
Sold price : £98000
Would you recommend ? : Yes
Postcode : LN6
13 Oct 2015
People found this helpful0
Property was added to the market very quickly & sold. Was kept up up to date on progress on a regular basis. Staff were very friendly & helpful and made sure I got the price I wanted. Would highly recommend them.
What agent could do to change your mind?
Very reasonable
Comments on Agent Fees
Very reasonable
Was this helpful?:
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Latest Reviews
IrritatedTenant
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 83% | £67,500 | £98,000 |
| Lettings | 100% | 83% | £450 | £600 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 1 | 0 | 2 | 1 | 0 | 1 | 0 | 1 | 1 |
Areas covered
- DN21
- LN1
- LN2
- LN3
- LN4
- LN5
- LN6
- LN8
- NG24
- NG31
Address
Frankeys Independent Estate Agents
10-12 Clasketgate, Lincoln, Lincolnshire
LN2 1JS
01522 842730
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- ?Zoopla
Social Media
Members of
Rankings
Latest Properties
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David wrote a lovely write up ...
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5 Star Review
David
By : 'Kaz'
Branch : Lincoln, 10-12 Clasketgate
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LN1
25 Oct 2017
People found this helpful0
David wrote a lovely write up for my property that I was looking to rent out. The photo's he took showed how beautiful the apartment was & the views from it. Thanks David. Laura & Rosie always kept us fully informed of people interested in viewing & kept us up to date after people ... Read Full Review
Comments on Agent Fees
The fees were very competitive.
Comments (0)
David wrote a lovely write up for my property that I was looking to rent out. The photo's he took showed how beautiful the apartment was & the views from it. Thanks David.
Was this helpful?:
Kaz said about Frankeys Independent Estate Agents
Services : Letting( As a Owner )Date: 24th Oct 2017
David wrote a lovely write up for my property that I was looking to rent out. The photo's he took showed how beautiful the apartment was & the views from it. Thanks David.
Laura & Rosie always kept us fully informed of people interested in viewing & kept us up to date after people had. They soon found us a lovely tenant, did the relevant checks, Fran did the inventory & we now have a lovely new tenant. About the 7th through FranKeys.
The UK's Largest Customer Review Website for the Property Industry
We were first time buyers ...
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5 Star Review
Karen
By : 'Excellent'
Branch : Lincoln, 10-12 Clasketgate
Services : Sales( As a Buyer )
Sold price : £67500
Would you recommend ? : Yes
Postcode : LN6
21 Jun 2016
People found this helpful0
We were first time buyers when we contacted Frankeys. They were helpful, patient and very kind from start to finish. We now have a very beautiful home of own. And that is thanks to all those involved, including Frankeys!! Thank you very much indeed. 😀 👠We appreciate all your ... Read Full Review
What agent could do to change your mind?
N/A
Comments on Agent Fees
N/A
Comments (0)We were first time buyers when we contacted Frankeys.
Was this helpful?:
Excellent service said about Frankeys Independent Estate Agents
Services : Sales( As a Buyer )Date: 20th Jun 2016
We were first time buyers when we contacted Frankeys.
They were helpful, patient and very kind from start to finish.
We now have a very beautiful home of own.
And that is thanks to all those involved, including Frankeys!!
Thank you very much indeed. 😀 👠We appreciate all your hardwork and kindness.
Kind regards
Mr and Mrs Gray.
The UK's Largest Customer Review Website for the Property Industry
We live far away from our ...
Share On :
5 Star Review
By : 'William'
Branch : Lincoln, 10-12 Clasketgate
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : LN5
2 Nov 2015
People found this helpful0
We live far away from our properties so we rely completely on our management companies and Frankeys did it right. I wish we hadn't got so much proof of that: our series of properties in the region were problematic. But Frankeys was our second firm and with the previous one it was just so hard to ... Read Full Review
What agent could do to change your mind?
You'd always want to pay less but FranKeys was pretty much on a par with a firm we'd previously used in the region and the service was gigantically better.
Comments on Agent Fees
You'd always want to pay less but FranKeys was pretty much on a par with a firm we'd previously used in the region and the service was gigantically better.
Comments (0)We live far away from our properties so we rely completely on our management companies and Frankeys did it right. I wish we hadn't got so much proof of that: our series of properties in the region were problematic. But Frankeys was our second firm and with the previous one it was just so hard to get them on the phone. With Frankleys, they always were on top of everything and kept us informed. They advised us on maintanance issues, they arranged work we wanted. And the real benefit to us, the real thing that made us rate Frankeys highly is that when we'd ask them to do something they'd do it. Ring Janette, tell her what you want and you just knew it would get done promptly and efficiently.
Was this helpful?:
William Gallagher said about Frankeys Independent Estate Agents
Services : Letting( As a Owner )Date: 2nd Nov 2015
We live far away from our properties so we rely completely on our management companies and Frankeys did it right. I wish we hadn't got so much proof of that: our series of properties in the region were problematic. But Frankeys was our second firm and with the previous one it was just so hard to get them on the phone. With Frankleys, they always were on top of everything and kept us informed. They advised us on maintanance issues, they arranged work we wanted. And the real benefit to us, the real thing that made us rate Frankeys highly is that when we'd ask them to do something they'd do it. Ring Janette, tell her what you want and you just knew it would get done promptly and efficiently.
If Frankeys had branches across the country, we would be using them across the country.
The UK's Largest Customer Review Website for the Property Industry
Property was added to the ...
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5 Star Review
Frances
By : 'Mrs'
Branch : Lincoln, 10-12 Clasketgate
Services : Sales( As a Vendor )
Sold price : £98000
Would you recommend ? : Yes
Postcode : LN6
13 Oct 2015
People found this helpful0
Property was added to the market very quickly & sold. Was kept up up to date on progress on a regular basis. Staff were very friendly & helpful and made sure I got the price I wanted. Would highly recommend ... Read Full Review
What agent could do to change your mind?
Very reasonable
Comments on Agent Fees
Very reasonable
Comments (0)Was this helpful?:
Mrs Starr said about Frankeys Independent Estate Agents
Services : Sales( As a Vendor )Date: 12th Oct 2015
Property was added to the market very quickly & sold. Was kept up up to date on progress on a regular basis. Staff were very friendly & helpful and made sure I got the price I wanted. Would highly recommend them.
The UK's Largest Customer Review Website for the Property Industry
I visited Frankeys with a ...
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2 Star Review
By : 'New'
Branch : Lincoln, 10-12 Clasketgate
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LN4
7 Aug 2015
People found this helpful2
I visited Frankeys with a colleague who was in the process of renewing their tenancy agreement. Having spent 5 minutes in the lettings department, I can categorically say that I will never put my business through this company and strongly advise any landlords to re-consider having the lettings ... Read Full Review
What agent could do to change your mind?
Please see what the review is about.
Comments on Agent Fees
Please see what the review is about.
Comments (1)I visited Frankeys with a colleague who was in the process of renewing their tenancy agreement. Having spent 5 minutes in the lettings department, I can categorically say that I will never put my business through this company and strongly advise any landlords to re-consider having the lettings department communicate with their tenants. My colleague assured me that their usual contact was on leave, but that they have been professional and helpful throughout, its a shame that all of their good work is let down by Jeanette, who I believe to be the lettings manager.
Was this helpful?:
New to Lincoln said about Frankeys Independent Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 6th Aug 2015
I visited Frankeys with a colleague who was in the process of renewing their tenancy agreement. Having spent 5 minutes in the lettings department, I can categorically say that I will never put my business through this company and strongly advise any landlords to re-consider having the lettings department communicate with their tenants. My colleague assured me that their usual contact was on leave, but that they have been professional and helpful throughout, its a shame that all of their good work is let down by Jeanette, who I believe to be the lettings manager.
Sarcasm appeared to be the order of the day - when asked what the tenancy renewal fees were for, her witty retort was 'its called business'. How is this in any way acceptable? If you are parting with money, no matter how much, or how little - it is perfectly understandable to question what the fee's are for....I can only assume 'paperwork'. When pressed on the topic, and queried as to whether or not the Landlord is also required to pay fee's, they were advised 'That's the landlords problem and nothing to do with the tenant', she did however assure us that the money goes towards 'the electricity used by the card machine' - again top marks for customer service.
Whilst all of these statements are factual, they are a) not needed b) not answering the question and c) sarcastic - I can only assume she was having a bad day.
Had I been in my friends position I would seriously re-consider renewing a tenancy with an agency that allows its staff to talk to customers in such a way. I wonder how the landlord would perceive their tenant going elsewhere for business because of the attitude of the agency they had selected?
Whilst customers are not 'always right' - as we left I couldn't help but think the 'Thank you its been a pleasure dealing with you, many thanks for coming in' was said with the same dash of sarcasm as the earlier comments. Fortunately for Frankeys it wasn't full of potential customers (unless you class myself!) however I have returned to my workplace and explained to colleagues the attitude encountered. I'm not surprised that upon searching for reviews of your organisation, I quickly found one that also refers to Jeanette's attitude.
Whilst I am now aware of what the tenancy renewal fee is for (Google helped out with that), I would like to make a suggestion that some of this is put towards a Customer Service course for your staff, or perhaps some PR, it will be needed should you continue to let your staff communicate in a manner that is unacceptable.
The UK's Largest Customer Review Website for the Property Industry
By : Kate
7 Sept 2016I agree completely, I have a friend who a while back was letting from them and they were nothing but awful to her the whole time. Unhelpful, unavailable, uninformative and damn right greedy. As...
The company on the whole have ...
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1 Star Review
By : 'IrritatedTenant'
Branch : Lincoln, 10-12 Clasketgate
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : LN5
23 Mar 2015
People found this helpful2
The company on the whole have been fine, expensive but fine. House inspections have been irritating and not very flexible which is difficult as everyone in the property works a lot to pay their ridiculous rent. I'll put this in perspective, we have lived in the property for over 18 months and paid ... Read Full Review
What agent could do to change your mind?
Deal with requests in a polite manner and actually call back when they say they will. Don't belittle people when we pay your salary.
Comments on Agent Fees
The deposit was scandalous along with a stupidly high charge before even getting told whether or not we could rent the property.
Comments (1)The company on the whole have been fine, expensive but fine. House inspections have been irritating and not very flexible which is difficult as everyone in the property works a lot to pay their ridiculous rent.
Was this helpful?:
IrritatedTenant said about Frankeys Independent Estate Agents
Services : Letting( As a Tenant )Date: 23rd Mar 2015
The company on the whole have been fine, expensive but fine. House inspections have been irritating and not very flexible which is difficult as everyone in the property works a lot to pay their ridiculous rent.
I'll put this in perspective, we have lived in the property for over 18 months and paid rent early every month with the exception of one which was paid the day later after not realising what date it was at the time. Every house inspection has been fine and nothing to worry about. However Janette is very rude. The way she speaks down to us is repulsive. Belittling us and making us very uncomfortable is not what I would expect from someone whom we are giving nearly £600 per month to. We are looking to buy a property in the forthcoming year and after dealing with this woman, I would not even consider buying through Frankeys.
It's not only this that gives me a reason to give a bad review but also we have had problems with lights, taps and a fence was blown down and nothing has been done about this. Sometimes when we call nobody is in the lettings department to speak to and I request a call back, nobody bothers to call. We are moving out ASAP so we never have to deal with them again.
On a positive note, Emily is lovely, always chatty and is a delight to deal with. If only she was the lettings manager so I could deal with her instead! If you do need help with anything from them and there is no alternative company who can help, definitely ask and speak to her!
The UK's Largest Customer Review Website for the Property Industry
By : FranKeys Independent Estate Agents
6 May 2015Tenants are given advanced notice of inspections that are carried out in accordance with their contracts. We are concerned about this review of Janette as she is very professional and has always...
Remarkable Service, Not your ...
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5 Star Review
By : 'Brian'
Branch : Lincoln, 10-12 Clasketgate
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : LN1
22 May 2014
People found this helpful0
Remarkable Service, Not your typical agent, Provided professional up to date service without the jargon, would definitely recommend them without a ... Read Full Review
Comments (1)Was this helpful?:
Brian Bllor said about Frankeys Independent Estate Agents
Services : Letting( Property Management )Date: 21st May 2014
Remarkable Service, Not your typical agent, Provided professional up to date service without the jargon, would definitely recommend them without a doubt.
The UK's Largest Customer Review Website for the Property Industry
By : FranKeys Independent Estate Agents
6 May 2015Thank you Brian - we believe that being an independent agency gives us the ability to offer an individual...
Frankeys were unprofessional ...
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1 Star Review
By : 'upset'
Branch : Lincoln, 10-12 Clasketgate
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LN4
17 Apr 2014
People found this helpful3
Frankeys were unprofessional and rude when we dealt with them. When we asked questions about fees they kept adding on, they were rude and then said we could not rent the property, after we had paid a deposit and application fees. No one knew what was going on with the property and we were told we ... Read Full Review
Comments (1)Was this helpful?:
upset said about Frankeys Independent Estate Agents
Services : Letting( As a Tenant )Date: 16th Apr 2014
Frankeys were unprofessional and rude when we dealt with them. When we asked questions about fees they kept adding on, they were rude and then said we could not rent the property, after we had paid a deposit and application fees. No one knew what was going on with the property and we were told we could move in relatively soon, then they told us that the house was currently being sold to the new land lord and couldn't in fact be rented yet. Very upsetting and unprofessional from this little company.
The UK's Largest Customer Review Website for the Property Industry
By : FranKeys Independent Estate Agents
6 May 2015We apologise that you had a bad experience which we feel is unusual as we strive to offer a high level of customer service. Our fees are published on our website and only change if the nature of...
General lack lustre approach ...
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1 Star Review
Frances
By : 'RM'
Branch : Lincoln, 10-12 Clasketgate
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LN4
7 Feb 2014
People found this helpful6
General lack lustre approach to managing the property as confirmed by the tenant. Extremely agressive to deal with and only concerned with getting her money even before she has completed her part of her own tenancy agreement. Relationship has totally broken down and i am finding it difficult to ... Read Full Review
Comments (1)General lack lustre approach to managing the property as confirmed by the tenant. Extremely agressive to deal with and only concerned with getting her money even before she has completed her part of her own tenancy agreement. Relationship has totally broken down and i am finding it difficult to get the property keys returned after one week of the house being empty and the final handover being completed.
Was this helpful?:
RM said about Frankeys Independent Estate Agents
Services : Letting( As a Owner )Date: 7th Feb 2014
General lack lustre approach to managing the property as confirmed by the tenant. Extremely agressive to deal with and only concerned with getting her money even before she has completed her part of her own tenancy agreement. Relationship has totally broken down and i am finding it difficult to get the property keys returned after one week of the house being empty and the final handover being completed.
I WILLNEVER DEAL WITH THIS WOMAN AGAIN!
The UK's Largest Customer Review Website for the Property Industry
By : FranKeys Independent Estate Agents
6 May 2015We place great importance on managing all the properties entrusted to us and maintain good relationships with the landlords we represent. As the poster has chosen to be anonymous and has not...
1 - 9 of 9 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the unlikely event that you are not happy with the service or products we offer we would like to hear about it. Firstly we would as you to put in an email or in written letter your concerns and issues. Ideally with as much detail as possible so that we can fully investigate your complaint. We will come back to you within 14 Days from receipt of your complaint in writing. If you are still not happy and wish to complain further you can appeal our findings internally. You will need to put this in writting and we will again respond within 14 days from receipt of your second letter. Should you still be unhappy and feel that you have grounds to continue with your complaint your complaint will be forwarded to the The Property Ombudsman for arbitration.
Last updated at 10/28/2015, 10:26:24 AM by allAgents
