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Citydeal Estates (London) Ltd
4.3/5, 10 Reviews
80% Recommended
100% sales valuation accuracy
50% letting valuation accuracy
80% sales fee satisfaction
80% letting fee satisfaction
Citydeal Estates offers a complete property service incorporating sales, lettings, property management, residential and commercial services.
Citydeal strives to offer a supportive and sincere approach, yet above all maintain a highly professional and expert service, altering current perceptions of the typified es
tate agent. Its aim is to provide a unique, second to none service being reliable, flexible and dynamic.
The company is a family run business which takes pride in dealing with its clients with a hands-on approach. Faisal Yousuf, having previously worked for Goldman Sachs for over 5 years, continues to stand by the company's aim of putting its clients first.
Citydeal Estates has an expanding customer base, based in the local area and overseas. Clients range from owners/landlords with a small single property to onshore and offshore companies holding huge property portfolios.
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Citydeal Estates (London) Ltd
115 Churchfield Road,W3 6AH
Certified Customer Experience
Report Summary
Report generated on (17 April 2025 @ 18:19:53)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Francis on 28th Mar 2021
5 Star Review
Faisal’s team have been great. Super helpful, beyond expectation. Gabriel did a great job selling my property at a difficult time. Great team!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Lucy on 18th Nov 2017
5 Star Review
Faisal and Gabriel were extremely helpful and consciencous throughout the process. They were always reachable, and happy to answer any questions I had; no matter how small, or how complex. I am grateful to both of them for their patience and fairness. I would recommend them highly to any prospective buyers.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Laetitia on 26th Mar 2017
5 Star Review
Gabriel was very professional and got us a good offer.
Very good agency - quick and clear process, professional service, reasonnable fees
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Amanda on 26th Mar 2017
5 Star Review
We were pleased with the service received. Dealt with our queries quickly. The whole process ran smoothly. We would be happy to recommend them in the future.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Rashel on 26th Mar 2017
5 Star Review
Could not recommend CityDeal Estates more - whether looking to rent or to buy/sell - highly professional and extremely pro-active people, always demonstrating can-do approach.
Had a very pleasant customer experience while choosing where to move.
Thank you for looking after my move from to A to Z!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"We are a group of four..."
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1 Star Review
By : 'Ada'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £1
Would you recommend ? : No
Postcode : W12
Sep 30, 2015
People found this helpful0
We are a group of four students and we were looking for a house to share. We found this really nice property letted by Citydeal and after viewing it two times in the same day (thursday) we decided to make an offer for the price they were asking for plus 3 months of deposit. It must be stated that the house was newly listed just one day before so we expected a bit of delay in the answer as the landlord probably wanted to do more viewings and as the agent we spoke to said it was going to take 24 hours at least to have a reply. 2 days after I called the agent and he said to me that he did not receive any answer yet and that he would call me on Monday. Monday evening I called him again since I did not get calls during the day and he said by Thursday I will let you know as the landlord is out of town and does not want to give an answer until he's back. Thursday evening I called him again and again I get the same reply I do not know yet but I will call you tomorrow morning as it is 50/50 with another offer, so I do not want to hold you if you need to find another place.... 7 days has gone by after that last call, we have found a place with another agency, still waiting for that guy to call. Now, I understand everything, literally everything that an agent goes through, but I do not excuse this behavior has if you tell someone "I am going to call you", you call them! even if its to give bad news. really fed up and unsatisfied! and they were going to charge us £500 and more of agency fees!!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 80% | £590,000 | £590,000 |
| Lettings | 50% | 80% | £500 | £1,667 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 5 | 1 | 1 | 0 | 1 | 0 | 0 | 1 |
Areas covered
- NW1
- SW5
- UB5
- UB6
- W1
- W12
- W2
- W3
- W4
- W5
- W6
- W7
- W8
Address
Citydeal Estates (London) Ltd
115 Churchfield Road, London, Greater London
W3 6AH
02088960800
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:30 - 19:00
- 09:30 - 19:00
- 09:30 - 19:00
- 09:30 - 19:00
- 09:30 - 19:00
- 09:30 - 15:30
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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- Rightmove
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Latest Properties
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Faisal’s team have ...
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5 Star Review
Gabriel
Faisal
By : 'Francis'
Branch : Acton, 115 Churchfield Road
Services : Sales( As a Vendor )
Sold price : £590000
Would you recommend ? : Yes
Postcode : W3
Mar 28, 2021
People found this helpful0
Faisal’s team have been great. Super helpful, beyond expectation. Gabriel did a great job selling my property at a difficult time. Great ... Read Full Review
Comments (0)
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Francis said about Citydeal Estates (London) Ltd
Services : Sales( As a Vendor )Date: 28th Mar 2021
Faisal’s team have been great. Super helpful, beyond expectation. Gabriel did a great job selling my property at a difficult time. Great team!
The UK's Largest Customer Review Website for the Property Industry
Faisal and Gabriel were ...
Share On :
5 Star Review
Faisal
Gabriel
By : 'Lucy'
Branch : Acton, 115 Churchfield Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W3
Nov 18, 2017
People found this helpful0
Faisal and Gabriel were extremely helpful and consciencous throughout the process. They were always reachable, and happy to answer any questions I had; no matter how small, or how complex. I am grateful to both of them for their patience and fairness. I would recommend them highly to any ... Read Full Review
Comments on Agent Fees
Fees were fair.
Comments (0)Was this helpful?:
Lucy Bevan said about Citydeal Estates (London) Ltd
Services : Sales( As a Buyer )Date: 18th Nov 2017
Faisal and Gabriel were extremely helpful and consciencous throughout the process. They were always reachable, and happy to answer any questions I had; no matter how small, or how complex. I am grateful to both of them for their patience and fairness. I would recommend them highly to any prospective buyers.
The UK's Largest Customer Review Website for the Property Industry
Gabriel was very professional ...
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5 Star Review
Gabriel
By : 'Laetitia'
Branch : Acton, 115 Churchfield Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W36
Mar 26, 2017
People found this helpful0
Gabriel was very professional and got us a good offer. Very good agency - quick and clear process, professional service, reasonnable ... Read Full Review
Comments (0)Gabriel was very professional and got us a good offer.
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Laetitia said about Citydeal Estates (London) Ltd
Services : Letting( As a Tenant )Date: 26th Mar 2017
Gabriel was very professional and got us a good offer.
Very good agency - quick and clear process, professional service, reasonnable fees
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We were pleased with the ...
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5 Star Review
Faisal
Gabriel
By : 'Amanda'
Branch : Acton, 115 Churchfield Road
Services : Letting( As a Tenant )
Rent PCM : £1667
Would you recommend ? : Yes
Postcode : W3
Mar 26, 2017
People found this helpful0
We were pleased with the service received. Dealt with our queries quickly. The whole process ran smoothly. We would be happy to recommend them in the ... Read Full Review
Comments (0)Was this helpful?:
Amanda said about Citydeal Estates (London) Ltd
Services : Letting( As a Tenant )Date: 26th Mar 2017
We were pleased with the service received. Dealt with our queries quickly. The whole process ran smoothly. We would be happy to recommend them in the future.
The UK's Largest Customer Review Website for the Property Industry
Could not recommend CityDeal ...
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5 Star Review
By : 'Rashel'
Branch : Acton, 115 Churchfield Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W3
Mar 26, 2017
People found this helpful0
Could not recommend CityDeal Estates more - whether looking to rent or to buy/sell - highly professional and extremely pro-active people, always demonstrating can-do approach. Had a very pleasant customer experience while choosing where to move. Thank you for looking after my move from to A to ... Read Full Review
Comments on Agent Fees
Good. Reasonable & market driven.
Comments (0)Could not recommend CityDeal Estates more - whether looking to rent or to buy/sell - highly professional and extremely pro-active people, always demonstrating can-do approach.
Was this helpful?:
Rashel said about Citydeal Estates (London) Ltd
Services : Letting( As a Tenant )Date: 26th Mar 2017
Could not recommend CityDeal Estates more - whether looking to rent or to buy/sell - highly professional and extremely pro-active people, always demonstrating can-do approach.
Had a very pleasant customer experience while choosing where to move.
Thank you for looking after my move from to A to Z!
The UK's Largest Customer Review Website for the Property Industry
We were looking for a place ...
Share On :
5 Star Review
Faisal
Slava
By : 'Aly'
Branch : Acton, 115 Churchfield Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
Oct 18, 2016
People found this helpful0
We were looking for a place in Acton Ealing and Chiswick. Faisal and Gabriel were patient with me and showed me houses which matched my criteria. They were very proactive and kept sending me details of new lets coming and they ended up finding us the perfect place with the high ceilings and garden ... Read Full Review
Comments (0)We were looking for a place in Acton Ealing and Chiswick.
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Aly Ivy said about Citydeal Estates (London) Ltd
Services : Letting( As a Tenant )Date: 18th Oct 2016
We were looking for a place in Acton Ealing and Chiswick.
Faisal and Gabriel were patient with me and showed me houses which matched my criteria. They were very proactive and kept sending me details of new lets coming and they ended up finding us the perfect place with the high ceilings and garden we wanted.
The move day process was lovely and straightforward and the house professionally cleaned with a new mattress as promised.
Since then I have found the team to be attentive and emergencies and other maintenance requests were handled quickly and professionally. I'm looking forward to the next few years with them.
Thank you.
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Citydeal Estates have dealt ...
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5 Star Review
By : 'Sherif'
Branch : Acton, 115 Churchfield Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W5
Oct 18, 2016
People found this helpful0
Citydeal Estates have dealt with both the rental management and sales of my properties and I have received outstanding service every time. Communication is key with Citydeal and this is why despite not living in London anymore, I still use their services. They keep me informed of every key ... Read Full Review
Comments (0)Was this helpful?:
Sherif said about Citydeal Estates (London) Ltd
Services : Letting( As a Owner )Date: 18th Oct 2016
Citydeal Estates have dealt with both the rental management and sales of my properties and I have received outstanding service every time. Communication is key with Citydeal and this is why despite not living in London anymore, I still use their services. They keep me informed of every key development, are always accessible via email or telephone and work amazingly well to source our tenants, resolve problems and work well with solicitors. I cannot praise them highly enough.
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Very good service and nice ...
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5 Star Review
By : 'Jon'
Branch : Acton, 115 Churchfield Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W3
Jul 31, 2016
People found this helpful0
Very good service and nice people. They helped me find a lovely flat and did everything they promised and also arranged a new bed. ... Read Full Review
What agent could do to change your mind?
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Comments on Agent Fees
Similar to other agent
Comments (0)Was this helpful?:
Jon said about Citydeal Estates (London) Ltd
Services : Letting( As a Tenant )Date: 31st Jul 2016
Very good service and nice people. They helped me find a lovely flat and did everything they promised and also arranged a new bed. Thanks.
The UK's Largest Customer Review Website for the Property Industry
We are a group of four ...
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1 Star Review
By : 'Ada'
Branch : Acton, 115 Churchfield Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1
Would you recommend ? : No
Postcode : W12
Sep 30, 2015
People found this helpful0
We are a group of four students and we were looking for a house to share. We found this really nice property letted by Citydeal and after viewing it two times in the same day (thursday) we decided to make an offer for the price they were asking for plus 3 months of deposit. It must be stated that ... Read Full Review
Comments (0)Was this helpful?:
Ada said about Citydeal Estates (London) Ltd
Services : Letting( As a Prospective Landlord/Tenant )Date: 30th Sep 2015
We are a group of four students and we were looking for a house to share. We found this really nice property letted by Citydeal and after viewing it two times in the same day (thursday) we decided to make an offer for the price they were asking for plus 3 months of deposit. It must be stated that the house was newly listed just one day before so we expected a bit of delay in the answer as the landlord probably wanted to do more viewings and as the agent we spoke to said it was going to take 24 hours at least to have a reply. 2 days after I called the agent and he said to me that he did not receive any answer yet and that he would call me on Monday. Monday evening I called him again since I did not get calls during the day and he said by Thursday I will let you know as the landlord is out of town and does not want to give an answer until he's back. Thursday evening I called him again and again I get the same reply I do not know yet but I will call you tomorrow morning as it is 50/50 with another offer, so I do not want to hold you if you need to find another place.... 7 days has gone by after that last call, we have found a place with another agency, still waiting for that guy to call. Now, I understand everything, literally everything that an agent goes through, but I do not excuse this behavior has if you tell someone "I am going to call you", you call them! even if its to give bad news. really fed up and unsatisfied! and they were going to charge us £500 and more of agency fees!!
The UK's Largest Customer Review Website for the Property Industry
CityDeal took over the ...
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2 Star Review
Faisal
By : 'Chris'
Branch : Acton, 115 Churchfield Road
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : NW5
Aug 1, 2014
People found this helpful0
CityDeal took over the management of the property I had been living in for 4 years in 2012 and on the whole I felt they were good, some emails were slow to respond to and some maintenance issues took a while longer than they should, a couple of things blamed on us, the usual really but the ... Read Full Review
What agent could do to change your mind?
Been more understanding, replied to emails sooner and not tried to get money out of us unlawfully.
Comments (0)CityDeal took over the management of the property I had been living in for 4 years in 2012 and on the whole I felt they were good, some emails were slow to respond to and some maintenance issues took a while longer than they should, a couple of things blamed on us, the usual really but the maintenance men were better and friendlier than the previous companies who maintained the flat and in general they were ok and in the past 2 years have not attended the property once so we were kind of left to it, not checked up on which I like. It was going fine until we made some complaints about the state of the property and whether these issues could be fixed, this was during an ongoing dispute regarding a broken freezer taking over a month to replace.
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Chris said about Citydeal Estates (London) Ltd
Services : Letting( As a Tenant )Date: 1st Aug 2014
CityDeal took over the management of the property I had been living in for 4 years in 2012 and on the whole I felt they were good, some emails were slow to respond to and some maintenance issues took a while longer than they should, a couple of things blamed on us, the usual really but the maintenance men were better and friendlier than the previous companies who maintained the flat and in general they were ok and in the past 2 years have not attended the property once so we were kind of left to it, not checked up on which I like. It was going fine until we made some complaints about the state of the property and whether these issues could be fixed, this was during an ongoing dispute regarding a broken freezer taking over a month to replace.
As a result of several complaints to CityDeal made over several days, completely out of the blue we received a Section 21 notice in our email inbox, every tenant (4) told we had to leave the property within 2 months. No reason offered just a "Kind Regards, Joanne". I had been living there for 6 years, one of us for 3 years and we believe this is a 'revenge eviction' based on the amount of complaints made about the very run down property.
When I rang Faisal at CityDeal the only reason he offered was that we had asked for repairs to be made so that's exactly what they were going to do, evicting us in the process. I explained this is my home, 6 years lived in and with no intention of moving on and he said "6 years? Well you've had a good run, it's someone elses turn now". Hardly a professional responce to an overwhelmingly stressful and hard situation for me to be surprised with.
Over the coming weeks and days the agency became very difficult, at one point taking 11 days to respond to an email for which Faisal said was merely an oversight. They then tried to threaten to take money out of our deposit if there was any damage to the property on departing, I reminded him that as they had never been to the property and there had only ever been one inventory done in 2007 how was he to judge what "damage" there was. The inventory in 2007 detailed a very poorly maintained building full of damage, cracks, cigarette burns and non-functioning appliances. Once I sent this inventory to him it shut him up and he retracted his threat of taking money from our deposit. They also insisted that we all move out on exactly the same day, impossible as we are not planning to all move in together as we are 4 random people who just happen to rent rooms in a shared house and they also insisted we go all the way to their office in Chelsea to hand in the keys. Ridiculous. Knowing the girls who lived in the ground floor flat also managed by CityDeal they told me that they were due to move out anyway in August and they informed me of their current rent, an advert appeared on Rightmove for their property at £190 higher than the current rent, this advert quickly disappeared and a new one went up at £300 per month higher than the girls are paying with no overhaul made to the property. I enquired via a private email to which I am not know by to CityDeal and they said that they had received an offer at asking price for rent of the property and so began a bidding war which raised the rent again and again to the £300 increase so it is clear how financially motivated this company are and it is clear they are evicting us based on knowing how much money they can make in 2014 in a trendy part of Kentish Town in a period house.
Avoid renting with this company, they are driven by money, not people and despite hand written letters to them showing the human cost of evicting 4 people in one go they only care about the cash and have been very unhelpful during this process.
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Last updated at 3/27/2017, 3:10:05 AM by allAgents
