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Lenton, Nottingham NG7
2/5, 12 Reviews
25% Recommended
83% sales valuation accuracy
100% letting valuation accuracy
36% sales fee satisfaction
36% letting fee satisfaction
Purple Frog Nottingham provide student accommodation for students from University of Nottingham and Nottingham Trent University who are looking for a place to live off campus.
Purple Frog works around students’ needs. This means providing the right properties, the right opening times, arranging viewings around y
ou and giving a proper level of service.
"Excellent service, deal with..."
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5 Star Review
Kerry
By : 'Simon.'
Services : Letting(As a Owner)
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : NG7
29 Jun 2015
People found this helpful0
Excellent service, deal with all queries in a fast, professional and efficient way. I recommend Purple Frog to all my friends and business associates. Advice always excellent and freely given. Can't recommend highly enough.
What agent could do to change your mind?
Good value for money
Comments on Agent Fees
Good value for money
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 36% | £0 | £0 |
| Lettings | 100% | 36% | £400 | £1,700 |
Areas covered
- NG7
Address
Purple Frog Property Ltd
363 Derby Road, Nottingham, Nottinghamshire
NG7 2DZ
01158 224388
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Awful. ...
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1 Star Review
By : 'ST'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : NG7
9 Jan 2024
People found this helpful0
Whatever you do, do not use this company. I am a Professional Landlord of almost 10 years with multiple properties in many areas with many agents. Purple Frog sadly have been awful Over the past few months I have had to endure: - property with no tenants having been told that tenants... Read Full Review
Comments (0)
Whatever you do, do not use this company.
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ST Property Ltd said about Purple Frog Property Ltd
Services : Letting( Property Management )Date: 9th Jan 2024
Whatever you do, do not use this company.
I am a Professional Landlord of almost 10 years with multiple properties in many areas with many agents. Purple Frog sadly have been awful
Over the past few months I have had to endure:
- property with no tenants having been told that tenants were moving in
- delayed/incorrectly set up bill accounts
- payments delayed/ inflexible payment systems
- tenants being offered payment plans beyond the normal monthly rental payments without consultation/confirmation from the owner
- empty rooms (still after 5 months!) despite being helped with leads
- properties not inspected quarterly as per contract
- shoddy maintenance work from contractors (just one example of many- I asked for ground/1st floor windows to be painted and they painted the walls! But only two floors of a three storey house!)
- high maintenance charges- £55 to drop off a hoover and tune a TV?! etc
Horrendous customer service with defensive and unhelpful tenant relations.
Tenant in the property very unhappy also with the service offered by Purple Frog.
I'm afraid that one of PF's clients summed it up when I was in the Nottingham office a few months back-
“I wish I wasn't with PF, they are renowned for being useless but it was the only company with a house left so what was I supposed to do…….”
You have been warned.
Avoid!
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Refuse to give deposits back ...
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1 Star Review
By : 'Max'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG7
31 Aug 2023
People found this helpful1
House that we rented was alright, however this was due to direct contact with the landlords to fix everything as purple frog never responded to any contact for maintenance that we sent to them. The house was initially still being decorated when we moved it and was far from clean, we have left the... Read Full Review
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Max Harding said about Purple Frog Property Ltd
Services : Letting( As a Tenant )Date: 30th Aug 2023
House that we rented was alright, however this was due to direct contact with the landlords to fix everything as purple frog never responded to any contact for maintenance that we sent to them. The house was initially still being decorated when we moved it and was far from clean, we have left the property in a much cleaner state than we moved into it in and have paid off all of our bills. Purple frog are still withholding our deposit and have now stopped replying to emails. AVOID at all costs it's not worth the hassle renting from purple frog.
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1 Star Review
By : 'Confident'
Services : Letting( As a Tenant )
Rent PCM : £99
Would you recommend ? : No
Postcode : NG7
30 Aug 2022
People found this helpful2
My daughter rented student accommodation with Purple Frog in Nottingham, renting a room on Berridge Rd for academic year 21 - 22 . The house is worn and dated , lots of problems with electrics tripping , broken washing machine and at times the water from the washer leaked through the ceiling to... Read Full Review
Comments (0)My daughter rented student accommodation with Purple Frog in Nottingham, renting a room on Berridge Rd for academic year 21 - 22 .
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Confident said about Purple Frog Property Ltd
Services : Letting( As a Tenant )Date: 29th Aug 2022
My daughter rented student accommodation with Purple Frog in Nottingham, renting a room on Berridge Rd for academic year 21 - 22 .
The house is worn and dated , lots of problems with electrics tripping , broken washing machine and at times the water from the washer leaked through the ceiling to the floor below into another students bedroom , dishwasher didn't work properly , the house was also filthy on moving in with a tenant leaving the room as my daughter was moving in !! This tenants belongs we're scattered along the hallway for weeks before they were collected . Purple frog advertised the property with a bi weekly cleaner , which was false advertising as there was never no cleaner !
Purple frog are rubbish at responding to enquiries and complaints , when they came out to fix the washer it was replaced with another old faulty washer !!
My daughter left the property end of June in a cleaner condition than when she moved in but purple frog have had the cheek to knock £20 off her deposit for some dust they found behind some drawers, that's if she ever gets any deposit back because purple frog are still refusing to give any deposit back, they claim they are entitled to do this until they can confirm the students / tenants have not overused energy bills ! So 2 months later my daughter is still waiting for deposit she is owed, until purple frog have established if the students / tenants overused gas , electric ect … the price of the property included all bills but under a fair usage clause in the tenancy purple frog apparently can legally hold your deposit until they get the information they need from utility companies , now I don't know if this legal or not but I'm pursuing this . 2 months they've held on to any deposit she is owed , this should of been retuned to her by now . Stay away from this company they are a shambles and modern day highway robbers !!
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1 Star Review
By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG9
23 Nov 2021
People found this helpful17
To my knowledge, this is the first review I've ever written; I'm not one to make a fuss of it when something doesn't go my way. However, even I have my limits and I regret that my passivity may have ever contributed to this vile company's assumption it can tread on the rights of ... Read Full Review
Comments (0)To my knowledge, this is the first review I've ever written; I'm not one to make a fuss of it when something doesn't go my way. However, even I have my limits and I regret that my passivity may have ever contributed to this vile company's assumption it can tread on the rights of tenants without consequence. I have suffered through this miserable organisation's garbage for coming up on 18 months now, and I urge anyone who thinks complaints against PurpleFrog are exaggerated to read through everything below before making the mistake of using this group like I did.
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John Peters said about Purple Frog Property Ltd
Services : Letting( As a Tenant )Date: 23rd Nov 2021
To my knowledge, this is the first review I've ever written; I'm not one to make a fuss of it when something doesn't go my way. However, even I have my limits and I regret that my passivity may have ever contributed to this vile company's assumption it can tread on the rights of tenants without consequence. I have suffered through this miserable organisation's garbage for coming up on 18 months now, and I urge anyone who thinks complaints against PurpleFrog are exaggerated to read through everything below before making the mistake of using this group like I did.
A disclaimer, to begin; on the rare occasion I successfully managed to talk to someone at PurpleFrog they were understanding and tried as much as possible to struggle against their organisation in order to provide myself and my housemates our basic human rights. This company's rot spreads from the top down.
Upon arriving at the house I found the entire building in an absolute state; I spent the first day alone in the kitchen, scrubbing what was clearly years worth of grease and mold from between each tile and off each handle and hob-piece the previous cleaners had somehow managed to miss, though I'd be shocked if the higher management had actually sent cleaners and not just a pair of their lowest paid workers with a scrubbing brush. The floors were so sticky it took 3 runs with a mop for the water to stop coming up gray. The skirting board was unattached to the base and just lay in the middle of the kitchen floor. The cupboards had no backs and instead opened onto bare piping (which I would a few days later learn had mice in it). When I went to open the chest freezer I found it hadn't been cleaned and was full of moldy scraps of raw chicken and vegetables, and smelt like raw sewage. The carpets were unwashed. There was clearly painted over dry rot. The garden had weeds up to my waist in every crack that took three full days to pull out, with dandelion stalks thicker than my finger. The microwave's inside had rusted. There was no kettle, no toaster, no iron, and the vacuum was non-functional. When I went to turn the heating on, I found that the boiler (from 2001, which I was later told by a contracted plumber he had recommended replacing several years ago) turned out to be out of pressure and require a screwdriver to add water to; the screw itself had a head so old and worn the screwdriver could barely stay inside to turn it and slipped out repeatedly before I could turn the valve back off. When the boiler started to go over 2 bars of pressure, water began flooding out of every pipe and it took multiple tries to get the emergency maintenance to call a plumber out; the plumber recommended replacing the entire system, but PurpleFrog clearly weren't willing to pay for it and just said to keep using it if the water had stopped coming out of it.
PurpleFrog never fixed that pressure valve. It also took them several months and several reminders to finally send someone to clean the freezer which was clearly a health hazard. After that, the house more or less stayed together for a month before the shower, which was lined with lino sheet screwed to the walls instead of tile or sheet plastic began to leak into the downstairs; this took upwards of a month and several dozen phone calls to fix. Then, the boiler we'd been told to ignore started breaking down again. First we spent several days without hot water or heat whilst PurpleFrog sent multiple plumbers all of whom told them to replace the system and were clearly replaced until PurpleFrog found someone who said it was fine. Eventually they relented and replaced the boiler, but were apparently unwilling to pay the plumbers to properly rewire the thermostat system to the new boiler. Shockingly, the thermostats then all broke leaving us without heat again. Next PurpleFrog sent someone to force all the thermostats open, but this made every radiator in the house permanently active including several in rooms we couldn't open as the owners were away with the only key; PurpleFrog did not own spares. Finally, after two weeks in midwinter during which time we had no hot water and no heating, PurpleFrog sent someone to fix the system. I would like to note that during this time they would give vague estimates on a fix date before those days would come by with nothing happening, and due to clear understaffing it would often take upwards of a dozen phone calls a day to get a single response; even the emergency line went to voice mail more often than not.
The straw that has broken the camel's back occurred last weekend. After getting a functional boiler and heating system last year, fighting PurpleFrog all the way, we finally got through a month without a critical issue this year. However, the issue I reported on the first day in this house finally occurred; the screw we have to use to keep the boiler pressurised finally became too worn to close. The last 3 days water has been pouring out of the overflow part of the house whilst we are once again without heat in winter. We have called PurpleFrog every day and they have done nothing. In fact, when I called the emergency line to first report it I was told it was my fault for not having had it dealt with earlier, something I found laughable after reporting it 18 months ago and having had nothing happen, as well as for daring to put pressure back in the boiler when it was at 0 bars. This is the fourth time in 18 months where there have been catastrophic failures, mostly in midwinter, which PurpleFrog have been too money-grubbing or lazy or both to try to fix. I'll also use this moment to remind tenants of their rights; if you have been left without hot water or heating for over 24 hours after reporting it, your letting agency is committing a crime. Don't try to be understanding like I was. Threaten legal action; these people are not worthy of your respect and will happily gaslight or insult you in a heartbeat so long as it doesn't affect their bottom line.
I'd like to round this off by saying that I don't consider it coincidence that the first time I considered self harm was in the middle of fruitlessly trying to contact these comically evil gremlins during a 2 week duration of having no hot water or heat in midwinter. My hair has fallen out in clumps, I feel nauseous every day as I fear what basic decency I'll have to fight to maintain next, I can feel my body start to shut down under the pressure. Every day I know my warmth or hygiene is beholden to this miscarriage of a company I feel like I'm starting to die, and I wouldn't wish it on my worst enemy. So don't use this farce of an organisation; you're worth more than that. To PurpleFrog, I look forward to the day I never have to live with your odious little practices again and I will dance on your grave when your joke of an organisation finally collapses. Perhaps that's uncivil, but you've gotten far more civility from me than you deserve anyway.
I joyously await the day I can say goodbye to you, PurpleFrog.
Sincerely, an unhappy customer.
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Third year students that ...
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1 Star Review
By : 'Eva'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG7
15 Oct 2021
People found this helpful1
Third year students that stayed in Flat 2 Thomas Place 2020-21. An absolute joke, when we first got the keys, Daniel gave me the wrong ones, and left me waiting for him at the door for an hour, came back (couldn't even find the property) and GAVE ME THE WRONG ONES AGAIN. Cycle repeated a... Read Full Review
Comments (0)Third year students that stayed in Flat 2 Thomas Place 2020-21. An absolute joke, when we first got the keys, Daniel gave me the wrong ones, and left me waiting for him at the door for an hour, came back (couldn't even find the property) and GAVE ME THE WRONG ONES AGAIN. Cycle repeated a second time.
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Eva Mae said about Purple Frog Property Ltd
Services : Letting( As a Tenant )Date: 14th Oct 2021
Third year students that stayed in Flat 2 Thomas Place 2020-21. An absolute joke, when we first got the keys, Daniel gave me the wrong ones, and left me waiting for him at the door for an hour, came back (couldn't even find the property) and GAVE ME THE WRONG ONES AGAIN. Cycle repeated a second time.
Fast forward, a couple months since moving out, they've constantly ignored all our emails regarding the deposit return, we've heard nothing and are forced to go to a solicitor and do it through DPS, overriding their part in the process. Absolute joke!
If you're looking for accommodation, I recommend Nottingham Square which is 2 mins away from this flat and 5 min walk away from the city centre - they also returned money to students during covid.
Not to mention, in my opinion, Purple frog write their own positive reviews on google - all recycled and blatantly written by them.
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Awful ...
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1 Star Review
By : 'Ria'
Services : Letting( As a Tenant )
Rent PCM : £483
Would you recommend ? : No
Postcode : NG1
1 Nov 2019
People found this helpful2
A positive about Hockley Point was that our 2-bedroom apartment was modern and spacious. The apartment was nice overall. I am confused as to how Purple Frog have managed to get 4 stars. I have had an insanely stressful experience with this estate agent, and I do not recommend to anyone. During last ... Read Full Review
Comments (1)A positive about Hockley Point was that our 2-bedroom apartment was modern and spacious. The apartment was nice overall.
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Ria Kakkad said about Purple Frog Property Ltd
Services : Letting( As a Tenant )Date: 1st Nov 2019
A positive about Hockley Point was that our 2-bedroom apartment was modern and spacious. The apartment was nice overall.
I am confused as to how Purple Frog have managed to get 4 stars.
I have had an insanely stressful experience with this estate agent, and I do not recommend to anyone.
During last year I lived at Hockley Point in Nottingham. I dealt with issues with homeless people sleeping outside the fire exit door outside my flat. I rang the estate agent and received unhelpful and insensitive information. I was told to ring the police and that there was nothing that Purple Frog could do. As I understand this, it was not helpful at the time, especially when I was completely alone in the flat.
The washing machines and tumble dryers were rarely working. There were 3 washing machines and 3 tumble dryers for the whole building, with maybe 1 or 2 working. I contacted Purple Frog around 4-5 times about the issues regarding these, only to receive an email about how we can “try to rectify this issue” ourselves. They offered to “provide a manual which will explain how to.”
A couple of months later there was a fire in the laundry rooms caused by unwillingness of the estate agent to fix these issues that we had constantly reported. Even then, we were not contacted by Purple Frog about when the laundry room will be fixed etc.
Whilst the laundry room was being fixed, we were constantly woken up before 9am by drilling from the builders.
Eventually, after 2 weeks and paying for laundry services outside the building, a new washing machine system was put into place where we would have to top up a card with our own money.
Additionally, fire alarms used to go off all the time.
We were never told when builders and estate agents were coming into our flat. Some would knock only once, or not at all. This was a massive invasion of privacy and it was not appreciated at all.
Finally, I have only just received my deposit today, after around 6 weeks of constant ringing and emailing. I was constantly told by different members of the office that it would be “chased up upon”. Around 2 weeks ago I finally received my deposit statement saying that I would only receive £72 out of a £350 deposit. Apparently, mattress removal (which costs £250) and cleaning was needed after we moved out. Luckily, I had taken photos and filled in a deposit dispute. I was supposed to get a response back within 5 days working days, however it took 2 weeks.
Student life is stressful enough on its own. Renting with Purple Frog is not worth the time, stress and awful experience.
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By : James Mason
18 Nov 2019Dear Ria Sorry that you didn’t enjoy your stay at Hockley. When you called about the homeless person, we advised you that we don’t have the authority to move homeless people on....
deposit ...
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1 Star Review
Nadine
By : 'PHeath'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : NG7
5 Jan 2019
People found this helpful0
Despite Nadine Bevis personally promising over a month ago that my daughter and her flat mates deposits would be in their accounts within two days, they are still waiting for the money. told again yesterday that it would be paid immediately, it did not happen. Staff turnover is rapid, as every time ... Read Full Review
Comments on Agent Fees
Extortionate charges for cleaning.
Comments (1)Despite Nadine Bevis personally promising over a month ago that my daughter and her flat mates deposits would be in their accounts within two days, they are still waiting for the money. told again yesterday that it would be paid immediately, it did not happen. Staff turnover is rapid, as every time I've called Purple Frog I've been told "that person no longer works for us"!.
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PHeath said about Purple Frog Property Ltd
Services : Letting( As a Tenant )Date: 5th Jan 2019
Despite Nadine Bevis personally promising over a month ago that my daughter and her flat mates deposits would be in their accounts within two days, they are still waiting for the money. told again yesterday that it would be paid immediately, it did not happen. Staff turnover is rapid, as every time I've called Purple Frog I've been told "that person no longer works for us"!.
Please do not rent through this company.
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By : James Mason
7 Jan 2019Dear PHeath Sorry to hear that your daughter's deposit hasn't been finalised yet. Please could you email me on james.mason@purplefrogproperty.com with the address of the property? I will...
Avoid at all ...
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1 Star Review
Nadine
By : 'Jonny'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG7
18 Oct 2018
People found this helpful1
We have been chasing our deposit for over 2 months now and they are unlawfully holding it. We have asked them to justify and prove the charges they have given us and they constantly ignore our emails. When we call them, no one senior is ever in the office to take our call. Absolute shambles of an... Read Full Review
Comments on Agent Fees
Bad
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Jonny said about Purple Frog Property Ltd
Services : Letting( As a Tenant )Date: 17th Oct 2018
We have been chasing our deposit for over 2 months now and they are unlawfully holding it. We have asked them to justify and prove the charges they have given us and they constantly ignore our emails. When we call them, no one senior is ever in the office to take our call. Absolute shambles of an organisation who I'm pretty sure are breaking the law.
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Excellent service, deal with ...
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5 Star Review
Kerry
By : 'Simon.'
Services : Letting( As a Owner )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : NG7
29 Jun 2015
People found this helpful0
Excellent service, deal with all queries in a fast, professional and efficient way. I recommend Purple Frog to all my friends and business associates. Advice always excellent and freely given. Can't recommend highly... Read Full Review
What agent could do to change your mind?
Good value for money
Comments on Agent Fees
Good value for money
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Simon. said about Purple Frog Property Ltd
Services : Letting( As a Owner )Date: 28th Jun 2015
Excellent service, deal with all queries in a fast, professional and efficient way. I recommend Purple Frog to all my friends and business associates. Advice always excellent and freely given. Can't recommend highly enough.
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The staff were really ...
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5 Star Review
By : 'amy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
5 Mar 2015
People found this helpful0
The staff were really friendly and welcoming as soon as you walk into the branch, they helped us find a house that suited our needs very quickly, would recommend to other students looking for housing in... Read Full Review
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amy said about Purple Frog Property Ltd
Services : Letting( As a Tenant )Date: 5th Mar 2015
The staff were really friendly and welcoming as soon as you walk into the branch, they helped us find a house that suited our needs very quickly, would recommend to other students looking for housing in Nottingham.
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Great and quick service and ...
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5 Star Review
By : 'Tsunge'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : NG7
18 Feb 2015
People found this helpful1
Great and quick service and responses, We didnt take a property with them - unfortunately someone else beat us to it but they had the best service of all the agencies we dealt... Read Full Review
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Tsunge said about Purple Frog Property Ltd
Services : Letting( As a Prospective Landlord/Tenant )Date: 18th Feb 2015
Great and quick service and responses, We didnt take a property with them - unfortunately someone else beat us to it but they had the best service of all the agencies we dealt with
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This companies attitude to ...
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1 Star Review
Gregg
Patrick
By : 'his'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : NG
20 Oct 2014
People found this helpful3
This companies attitude to problems is to ignore them,, ignore you or refuse to take your calls and never return a call. Use a different phone and/or name or say you are enquiring about renting a property and miraculously you get through to someone, though once you voice the purpose for your calll ... Read Full Review
What agent could do to change your mind?
Stick to contract Take calls Return calls Reply to emails Do not lie or manipulate the truth to suit your own ends. Provide reasonable assistance to problems, take problems seriously, address problems directly and with maturity. Understand the terms of your own agreement . Provide property of reasonable standard by inspecting properties prior to acting on behalf of a landlords, ie improve stand of properties on books and thereby improve your own reputation. Have a complaints procedure that is fast and efficient, not one that takes an entire academic year! Once owners purple frog or it\'s employee\'s word is given not to back track but turn up on time and get works done as arranged on time. Rethink and start again! s So many students are complaining about your company it has the worst reputation on campus, unless you alter your attitude you may cease to have a viable company, students attitudes and expectations have altered so keep up with present attitudes.
Comments (0)This companies attitude to problems is to ignore them,, ignore you or refuse to take your calls and never return a call.
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his & hers said about Purple Frog Property Ltd
Services : Letting( As a Tenant )Date: 19th Oct 2014
This companies attitude to problems is to ignore them,, ignore you or refuse to take your calls and never return a call.
Use a different phone and/or name or say you are enquiring about renting a property and miraculously you get through to someone, though once you voice the purpose for your calll they react in the same immature mature as previously, one of evasion and avoidance.
The company directive seems to be to hidie and wait for problems to disappear (probably because you're tenancy has expired.) Their complaints procedure is so long winded it's patently designed to take the entire time of a usual student Tenancy.
Goodness knows how long this appalling company will remain in business but while they are stay well clear; we had special conditions ignored, the council ignored, unipol ignored, found previous Tenants were ignored. Purple frog caused distress and study interruption, all in all a nightmare.
Do not believe a word this company, it's owners or any of it's employees say.
Patrick Garratt and Greg White, the owners of Purple Frog seem interested in making themselves profit but are most definitely not interested in providing quality properties and service, to their sahme
they claim to have stated the company to provide they exact reverse of what they actually do.
The best advice we can give to any considering using them is to remember Purple Frog work for themselves, for profit and landlords and not for Tenants as a result they provide poor standard properties, service and once you sign contract they want nothing else to do with you except for your money each month.
DO NOT use Purple Frog.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Our complaints procedure is set out on our website: www.purplefrogproperty.com/not-happy
Last updated at 7/4/2018, 10:56:09 AM by allAgents
