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Arnold & Goodall
3/5, 8 Reviews
50% Recommended
50% sales valuation accuracy
67% letting valuation accuracy
75% sales fee satisfaction
75% letting fee satisfaction
As a new and innovative independent estate agent with many years of property expertise, we aim to offer a unique and individual service specifically tailored to meet the needs of the modern homeowner, homebuyer, landlord and tenant.
The UK's largest customer review website for the property industry.
Arnold & Goodall
Rowlandson House 289\/297 Ballards Lane,N12 8NP
Certified Customer Experience
Report Summary
Report generated on (18 April 2025 @ 18:14:42)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Great on 12th May 2018
5 Star Review
Cannot speak highly enough of the service I received from both Ruth and Ronnie. I have let my flat with them and they were very efficient and on the ball and then when I sold agin they were great. Would highly recommend.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
AS on 2nd Aug 2017
5 Star Review
Very happy with the agent and the agency. Friendly and Very helpful, dealing quick when there was a problem with the property. Highly recommended.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
barnet_fields on 20th Jul 2017
1 Star Review
Ronnie is dodgy as all hell. Slow to act, poor communicators, patronising, and known to lie. Please avoid these property agents - they cannot be trusted.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Laura on 13th Apr 2016
5 Star Review
Ronnie is always friendly and approachable. He responds quickly to calls and emails. Our quarterly inspections were always hassle free too.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
sk on 9th Aug 2015
5 Star Review
I worked with Ruth on the rental of my property on/off since 2005. Ruth has an excellent knowledge of the property market particularly within the Greater London area. Armed with this knowledge, Ruth negotiated the best possible rentalt rate on my part within a very short timeframe upon putting the property up for rental. Bearing in mind that I am living abroad, Ruth quickly and accurately reacts to any in/upcoming questions, which gives me piece of mind.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"I would not go to this mickey ..."
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1 Star Review
By : 'Mr'
Services : Letting(As a Owner)
Would you recommend ? : No
Aug 25, 2011
People found this helpful2
I would not go to this mickey mouse estate agent. Their website promises quality service and that is not what i got. They are very slow in providing tenants in rented accomodation. Also theie valuations are very prudent. They do not respond to letters or phonecalls and there is no answer message. Due to market, our tenants wanted to leave our property midway through the tenancy agreement due to loss of job. So that i dont get any arrears, i told the agents who then started to look for someone else. However, two weeks later nothing was done. After conversations with the owner, RONNIE, who came up with sob stories saying that the market was not right and it is the wrong time to get new tenants in due to holiday's. I decided to get another agent, who put the advert in on various places on friday morning, someone viewed it on that same day and signed up the next day. These people gave us even more rent that the current people. When i told ARNOLD AND GOODALL this they promised me that i will get my management fee back for the period the old tenants had left on the agreement. 4 months on and no nothing. No responses from phone calls or letters. I urge you all not to use ARNOLD AND GOODALL ESTATE AGENTS. I dont like saying this to anyone but i hope their business fails. PLEASE USE THIS AS A CAUTION. ANYONE CURRENTLY USING ARNOLD AND GOODALL PLEASE CANCEL THEM AT EARLIEST CONVENIENCE. I WOULD LIKE TO GIVE THEM NO STARS BUT I HAVE TO GIVE SOMETHING SO THE NEXT BEST THING TO 0. Thanks Mr Shah
What agent could do to change your mind?
THEY DO LIVE UP TO THEIR PROMISES. THEY DO NOT COMMUNICATE OR RESPOND TO CORRESSPONDANCE. I THOUGHT THEY WERE NICE PEOPLE BUT THEY ARE COWBOY ESTATE AGENTS. SEE REVIEW.
Was this helpful?:
By : NONAME
Oct 19, 2012Mr Shah - I totally agree with your comments on this joke of an estate agent! I was a tenant of theirs and they provided the worst customer service I have ever encountered! No friendly service provided whatsoever - I felt like more of a burden for calling them with any problems I was having with my rented accomodation. Any jobs that needed fixing were obviously done at the cheapest rate possible with all sorts of jobsworths coming to sort problems out - DO NOT USE THIS ESTATE AGENT YOU WILL REGRET IT!!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 75% | £0 | £0 |
| Lettings | 67% | 75% | £1,000 | £1,200 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 2 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- EN4
- EN5
- N11
- N12
- N14
- N20
- N3
Address
Arnold & Goodall
Rowlandson House 289\/297 Ballards Lane, London, Greater London
N12 8NP
02084467111
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:30 - 14:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
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Social Media
Members of
Rankings
Latest Properties
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Fantastic ...
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5 Star Review
REBECCA
By : 'Great'
Branch : Whetstone London, Rowlandson House 289\/297 Ballards Lane
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : N12
May 12, 2018
People found this helpful0
Cannot speak highly enough of the service I received from both Ruth and Ronnie. I have let my flat with them and they were very efficient and on the ball and then when I sold agin they were great. Would highly ... Read Full Review
Comments (0)
Was this helpful?:
Great Agents said about Arnold & Goodall
Services : Letting( As a Owner )Date: 12th May 2018
Cannot speak highly enough of the service I received from both Ruth and Ronnie. I have let my flat with them and they were very efficient and on the ball and then when I sold agin they were great. Would highly recommend.
The UK's Largest Customer Review Website for the Property Industry
Very happy with the agent and ...
Share On :
5 Star Review
Ronnie
Ruth
By : 'AS'
Branch : Whetstone London, Rowlandson House 289\/297 Ballards Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EN5
Aug 2, 2017
People found this helpful0
Very happy with the agent and the agency. Friendly and Very helpful, dealing quick when there was a problem with the property. Highly ... Read Full Review
Comments (0)Was this helpful?:
AS said about Arnold & Goodall
Services : Letting( As a Tenant )Date: 2nd Aug 2017
Very happy with the agent and the agency. Friendly and Very helpful, dealing quick when there was a problem with the property. Highly recommended.
The UK's Largest Customer Review Website for the Property Industry
Ronnie is dodgy as all hell. ...
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1 Star Review
By : 'barnet_fields'
Branch : Whetstone London, Rowlandson House 289\/297 Ballards Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EN5
Jul 20, 2017
People found this helpful2
Ronnie is dodgy as all hell. Slow to act, poor communicators, patronising, and known to lie. Please avoid these property agents - they cannot be ... Read Full Review
Comments (0)Was this helpful?:
barnet_fields said about Arnold & Goodall
Services : Letting( As a Tenant )Date: 20th Jul 2017
Ronnie is dodgy as all hell. Slow to act, poor communicators, patronising, and known to lie. Please avoid these property agents - they cannot be trusted.
The UK's Largest Customer Review Website for the Property Industry
Ronnie is always friendly and ...
Share On :
5 Star Review
Ronnie
By : 'Laura'
Branch : Whetstone London, Rowlandson House 289\/297 Ballards Lane
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : N20
Apr 13, 2016
People found this helpful0
Ronnie is always friendly and approachable. He responds quickly to calls and emails. Our quarterly inspections were always hassle free ... Read Full Review
What agent could do to change your mind?
The one off fee was very reasonable.
Comments on Agent Fees
The one off fee was very reasonable.
Comments (0)Was this helpful?:
Laura said about Arnold & Goodall
Services : Letting( As a Tenant )Date: 13th Apr 2016
Ronnie is always friendly and approachable. He responds quickly to calls and emails. Our quarterly inspections were always hassle free too.
The UK's Largest Customer Review Website for the Property Industry
I worked with Ruth on the ...
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5 Star Review
Ruth
By : 'sk'
Branch : Whetstone London, Rowlandson House 289\/297 Ballards Lane
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : EN5
Aug 9, 2015
People found this helpful1
I worked with Ruth on the rental of my property on/off since 2005. Ruth has an excellent knowledge of the property market particularly within the Greater London area. Armed with this knowledge, Ruth negotiated the best possible rentalt rate on my part within a very short timeframe upon putting the ... Read Full Review
Comments (0)Was this helpful?:
sk said about Arnold & Goodall
Services : Letting( As a Owner )Date: 9th Aug 2015
I worked with Ruth on the rental of my property on/off since 2005. Ruth has an excellent knowledge of the property market particularly within the Greater London area. Armed with this knowledge, Ruth negotiated the best possible rentalt rate on my part within a very short timeframe upon putting the property up for rental. Bearing in mind that I am living abroad, Ruth quickly and accurately reacts to any in/upcoming questions, which gives me piece of mind.
The UK's Largest Customer Review Website for the Property Industry
These Agents have not ...
Share On :
1 Star Review
Ronnie
By : 'Landlord'
Branch : Whetstone London, Rowlandson House 289\/297 Ballards Lane
Services : Letting( As a Owner )
Rent PCM : £200
Would you recommend ? : No
Postcode : EN4
Jun 12, 2015
People found this helpful2
These Agents have not provided good service, with lack of information, not providing paperwork, mistakes, payment delays, statements and communications were delasyed, not sent or replied to as delays of sending statements of over several months entailed to find out rents were stopped months later. ... Read Full Review
What agent could do to change your mind?
They could have done nothing to rectify the negligence and lack of service that was not provided, as they are unprofessional do not use the guidelines or ARLA or any other associations and so it makes you think first before you use such agents.
Comments (0)Was this helpful?:
Landlord of Properties London said about Arnold & Goodall
Services : Letting( As a Owner )Date: 12th Jun 2015
These Agents have not provided good service, with lack of information, not providing paperwork, mistakes, payment delays, statements and communications were delasyed, not sent or replied to as delays of sending statements of over several months entailed to find out rents were stopped months later. Had to endure contstant chasing of statements and regular emails being ignored were some of the things to have endured too which was draining and time consuming. Their unprofessionallism is profound in that if questions were raised professionally in their offices, then; answers such as I will throw you out of our office, one of them even showed agressive behaviour and shouted; which shows how experienced they are if that. This in turn hope helps others before they choose this Agent as they have caused grave loss of income and business by their actions may I say were dormant at the best of times and the delay of all information, until solicitors were involved. Very unproffessional so please take caution.
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We viewed the property on a ...
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1 Star Review
Ronnie
By : 'Unprofessional'
Branch : Whetstone London, Rowlandson House 289\/297 Ballards Lane
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : N20
Mar 23, 2014
People found this helpful3
We viewed the property on a Saturday (Open day) and really liked it. Told Ronnie that we were very interested and he should inform us of any other possible interest. We (family) spent about 20 minutes walking around the neighborhood. We came back to Ronnie to say, we assure him we were interested. ... Read Full Review
What agent could do to change your mind?
Would have given us a chance to place an offer.
Comments (0)We viewed the property on a Saturday (Open day) and really liked it. Told Ronnie that we were very interested and he should inform us of any other possible interest. We (family) spent about 20 minutes walking around the neighborhood. We came back to Ronnie to say, we assure him we were interested. He advised us to call on the Monday to place our offer.
Was this helpful?:
Unprofessional service said about Arnold & Goodall
Services : Sales( Prospective Vendor/Buyer )Date: 23rd Mar 2014
We viewed the property on a Saturday (Open day) and really liked it. Told Ronnie that we were very interested and he should inform us of any other possible interest. We (family) spent about 20 minutes walking around the neighborhood. We came back to Ronnie to say, we assure him we were interested. He advised us to call on the Monday to place our offer.
On Monday, my husband called and asked him for a second viewing for that day after which we would place our offer. Ronnie told him he would call back with a time slot. He called about 3 hours later to tell my husband an offer has been accepted by the vendor. He said it was below the asking price. We were so shocked that the estate agent had acted in a very unprofessional manner. He did not even ask for our offer and that was it. The house was under offer.
Our hopes dashed. The children were very disappointed and we still cannot understand Ronnie's behavior or what actually went wrong.
The UK's Largest Customer Review Website for the Property Industry
I would not go to this mickey ...
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1 Star Review
By : 'Mr'
Branch : Whetstone London, Rowlandson House 289\/297 Ballards Lane
Services : Letting( As a Owner )
Would you recommend ? : No
Aug 25, 2011
People found this helpful2
I would not go to this mickey mouse estate agent. Their website promises quality service and that is not what i got. They are very slow in providing tenants in rented accomodation. Also theie valuations are very prudent. They do not respond to letters or phonecalls and there is no answer ... Read Full Review
What agent could do to change your mind?
THEY DO LIVE UP TO THEIR PROMISES. THEY DO NOT COMMUNICATE OR RESPOND TO CORRESSPONDANCE. I THOUGHT THEY WERE NICE PEOPLE BUT THEY ARE COWBOY ESTATE AGENTS. SEE REVIEW.
Comments (1)I would not go to this mickey mouse estate agent. Their website promises quality service and that is not what i got.
Was this helpful?:
Mr Shah said about Arnold & Goodall
Services : Letting( As a Owner )Date: 25th Aug 2011
I would not go to this mickey mouse estate agent. Their website promises quality service and that is not what i got.
They are very slow in providing tenants in rented accomodation. Also theie valuations are very prudent. They do not respond to letters or phonecalls and there is no answer message.
Due to market, our tenants wanted to leave our property midway through the tenancy agreement due to loss of job. So that i dont get any arrears, i told the agents who then started to look for someone else. However, two weeks later nothing was done. After conversations with the owner, RONNIE, who came up with sob stories saying that the market was not right and it is the wrong time to get new tenants in due to holiday's. I decided to get another agent, who put the advert in on various places on friday morning, someone viewed it on that same day and signed up the next day. These people gave us even more rent that the current people.
When i told ARNOLD AND GOODALL this they promised me that i will get my management fee back for the period the old tenants had left on the agreement.
4 months on and no nothing. No responses from phone calls or letters.
I urge you all not to use ARNOLD AND GOODALL ESTATE AGENTS.
I dont like saying this to anyone but i hope their business fails.
PLEASE USE THIS AS A CAUTION. ANYONE CURRENTLY USING ARNOLD AND GOODALL PLEASE CANCEL THEM AT EARLIEST CONVENIENCE.
I WOULD LIKE TO GIVE THEM NO STARS BUT I HAVE TO GIVE SOMETHING SO THE NEXT BEST THING TO 0.
Thanks
Mr Shah
The UK's Largest Customer Review Website for the Property Industry
By : NONAME
Oct 19, 2012Mr Shah - I totally agree with your comments on this joke of an estate agent! I was a tenant of theirs and they provided the worst customer service I have ever encountered! No friendly service...
1 - 8 of 8 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9/1/2017, 10:37:03 AM by allAgents
