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Arthur Wheeler Estate Agents
1.5/5, 8 Reviews
25% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
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Arthur Wheeler Estate Agents
46 Regent Street,PO37 7AA
Certified Customer Experience
Report Summary
Report generated on (17 April 2025 @ 19:21:55)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Marzeh on 20th Apr 2020
5 Star Review
We purchased a house from AW 14 years ago and sold 2020. We were very impressed and delighted The manger is apparently and experience. There is accuracy in his job.The later is very involved in local
Charities.The person we were involved he was professional good local knowledge. Arthur Wheeler is an active participant in various charities and assists with the local community. In my opinion they are the price of Shanklin.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
angry on 14th May 2018
1 Star Review
Haven't returned the deposit. How can a tennant be responsible for damp when the problem is in the building? Shameful company.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Not on 20th Jan 2018
1 Star Review
My hair is actually falling out..i am not sleeping and crying due to the psycolgical form or pattern that this office practices..i am told i am dramatic or an invitation of trouble because I talk different or perhaps because of my past life or skin colour..im overwhelmed with the joint forces of one perception and the lack of diplomacy...i have been lied to consistently..and exploited for entertainment.."something for the office to laugh and talk about at the expense of my health..when I am told i will get a call from them or if i have money due to me by overpaying on my part lets say 50 pounds I have to keep reminding them to have it back..its not the landlord whom is kind I believe..its THE AGENTS..darren and genna and i believe the man with the floppy hair at the front desk seem to be nice people and i would stick to them.its all a misunderstanding of whats going on in my case..i long to sort this out and not be humiliated which they are carrying out to myself by giving personal opinions of my character due to a dispute that I believe I am right in..I would prefer for a more professional experience..for example "does she pay her rent and/or is anything damaged?"thats what matters here..not your personal testimonial.In turn however, things happen for a reason..in the end you become a happier person appreciate things more when everything is once again in flow..so. Its a lesson from experience and this one was..1)it will be nice to stay with my sons father and my son at the moment as that warmth and beautiful family support is needed..2)i will save and get an even nicer abode and ,3)i will appreciate a new post with a highly rewarding occupation...I remember once I walked into the office and my notice was sat in there for two weeks..even when I was stood there discussing another matter they forgot to mention it to me and a colleague had to stop me as I was walking out to present it to me..a straight disrespect i believe on their part!!!My landlord wants to sell on and this was just before Christmas!!They couldn't be bothered to perhaps let me know so that I could have that time to be less pressurised and make arrangements..I truely believe they are way off the task at hand and ide hope that no one has to endure what I had/have.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Dissatisfied on 25th Feb 2017
1 Star Review
We recently sold a property with this agent, we were totally dissatisfied with the service that we received. We can not believe that an established estate agent could act in such un un-professional way. All the staff in the office need to have training in people skills, confidentiality and professionalism. All they were interested in was their fee at the end of the sale.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
JMS on 28th Jan 2016
1 Star Review
Arrived on time for viewing (rental property) and the agent walked straight past us and unlocked the door. Did not introduce himself or show any practical knowlege of basic people skills. Very off putting. The house for renting is actually quite nice, but do not feel at all comfortable doing business with these people, and there are three one star reviews which confirm our experience
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"My parents have been renting..."
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1 Star Review
Ian
By : 'Phil'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : PO37
Dec 16, 2014
People found this helpful4
My parents have been renting a property from this agent for a number of years. Some of the needed repairs were handled well in the past, but recently dealing with Ian Thomas has become a nightmare. The growing mould problem was as far as he was concerned, our fault. I pointed out to him that the kitchen sink was rotting away, and nothing had been addressed since my parents reported the problem to him in July of this year. His response was to wave his finger centimeters away from my face, and shout at the top of his voice. At one point his spit went on my face. He then walked through my seventy year old mother, and if she hadn't have moved aside she would have been knocked down. I went straight to his office for a futher chat with him, and he was apologetic. He then came out with some nonsensical document that stated I was to be responsible for the upcoming mold inspection, if its found to not be a structural issue which I didn't sign. In retro respect, I have been too forgiving and tolerant with this man. I will be making a formal complaint to the relevant authorities. Having read the reviews here, it seems this treatment of tenants is nothing new. My advice is to avoid all dealings with this estate agent. I've met some bad agents in my time, but this experience has by far been the worst.
What agent could do to change your mind?
The agent needs to not be abusive to tenants. Tenants deserve to be treated fairly and in a polite manner.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £495 | £495 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 1 | 3 | 0 | 1 | 1 | 0 | 0 | 2 |
Address
Arthur Wheeler Estate Agents
46 Regent Street, Shanklin, Isle of Wight, Hampshire
PO37 7AA
01983 862653
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Social Media
Rankings
Latest Properties
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We are ...
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5 Star Review
By : 'Marzeh'
Branch : Shanklin, 46 Regent Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PO37
Apr 20, 2020
People found this helpful0
We purchased a house from AW 14 years ago and sold 2020. We were very impressed and delighted The manger is apparently and experience. There is accuracy in his job.The later is very involved in local Charities.The person we were involved he was professional good local knowledge. Arthur Wheeler ... Read Full Review
Comments (0)
We purchased a house from AW 14 years ago and sold 2020. We were very impressed and delighted The manger is apparently and experience. There is accuracy in his job.The later is very involved in local
Was this helpful?:
Marzeh Anthony said about Arthur Wheeler Estate Agents
Services : Sales( As a Buyer )Date: 20th Apr 2020
We purchased a house from AW 14 years ago and sold 2020. We were very impressed and delighted The manger is apparently and experience. There is accuracy in his job.The later is very involved in local
Charities.The person we were involved he was professional good local knowledge. Arthur Wheeler is an active participant in various charities and assists with the local community. In my opinion they are the price of Shanklin.
The UK's Largest Customer Review Website for the Property Industry
Avoid at all ...
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1 Star Review
By : 'angry'
Branch : Shanklin, 46 Regent Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO37
May 14, 2018
People found this helpful1
Haven't returned the deposit. How can a tennant be responsible for damp when the problem is in the building? Shameful ... Read Full Review
Comments on Agent Fees
Happy to take your fees as they will try anything not to give them back.
Comments (0)Was this helpful?:
angry from shanklin said about Arthur Wheeler Estate Agents
Services : Letting( As a Tenant )Date: 14th May 2018
Haven't returned the deposit. How can a tennant be responsible for damp when the problem is in the building? Shameful company.
The UK's Largest Customer Review Website for the Property Industry
My hair is actually falling ...
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1 Star Review
Yvonn
By : 'Not'
Branch : Shanklin, 46 Regent Street
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : PO37
Jan 20, 2018
People found this helpful1
My hair is actually falling out..i am not sleeping and crying due to the psycolgical form or pattern that this office practices..i am told i am dramatic or an invitation of trouble because I talk different or perhaps because of my past life or skin colour..im overwhelmed with the joint forces of ... Read Full Review
Comments on Agent Fees
They owed me a fiver once but had no money in the actual office to give me my money..its the same with 50 pounds I am still due to this day
Comments (0)Was this helpful?:
Not pleasant said about Arthur Wheeler Estate Agents
Services : Letting( As a Tenant )Date: 20th Jan 2018
My hair is actually falling out..i am not sleeping and crying due to the psycolgical form or pattern that this office practices..i am told i am dramatic or an invitation of trouble because I talk different or perhaps because of my past life or skin colour..im overwhelmed with the joint forces of one perception and the lack of diplomacy...i have been lied to consistently..and exploited for entertainment.."something for the office to laugh and talk about at the expense of my health..when I am told i will get a call from them or if i have money due to me by overpaying on my part lets say 50 pounds I have to keep reminding them to have it back..its not the landlord whom is kind I believe..its THE AGENTS..darren and genna and i believe the man with the floppy hair at the front desk seem to be nice people and i would stick to them.its all a misunderstanding of whats going on in my case..i long to sort this out and not be humiliated which they are carrying out to myself by giving personal opinions of my character due to a dispute that I believe I am right in..I would prefer for a more professional experience..for example "does she pay her rent and/or is anything damaged?"thats what matters here..not your personal testimonial.In turn however, things happen for a reason..in the end you become a happier person appreciate things more when everything is once again in flow..so. Its a lesson from experience and this one was..1)it will be nice to stay with my sons father and my son at the moment as that warmth and beautiful family support is needed..2)i will save and get an even nicer abode and ,3)i will appreciate a new post with a highly rewarding occupation...I remember once I walked into the office and my notice was sat in there for two weeks..even when I was stood there discussing another matter they forgot to mention it to me and a colleague had to stop me as I was walking out to present it to me..a straight disrespect i believe on their part!!!My landlord wants to sell on and this was just before Christmas!!They couldn't be bothered to perhaps let me know so that I could have that time to be less pressurised and make arrangements..I truely believe they are way off the task at hand and ide hope that no one has to endure what I had/have.
The UK's Largest Customer Review Website for the Property Industry
We recently sold a property ...
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1 Star Review
By : 'Dissatisfied'
Branch : Shanklin, 46 Regent Street
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : PO37
Feb 25, 2017
People found this helpful2
We recently sold a property with this agent, we were totally dissatisfied with the service that we received. We can not believe that an established estate agent could act in such un un-professional way. All the staff in the office need to have training in people skills, confidentiality and ... Read Full Review
Comments (0)Was this helpful?:
Dissatisfied said about Arthur Wheeler Estate Agents
Services : Sales( As a Vendor )Date: 25th Feb 2017
We recently sold a property with this agent, we were totally dissatisfied with the service that we received. We can not believe that an established estate agent could act in such un un-professional way. All the staff in the office need to have training in people skills, confidentiality and professionalism. All they were interested in was their fee at the end of the sale.
The UK's Largest Customer Review Website for the Property Industry
Arrived on time for viewing ...
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1 Star Review
By : 'JMS'
Branch : Shanklin, 46 Regent Street
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : PO37
Jan 28, 2016
People found this helpful1
Arrived on time for viewing (rental property) and the agent walked straight past us and unlocked the door. Did not introduce himself or show any practical knowlege of basic people skills. Very off putting. The house for renting is actually quite nice, but do not feel at all comfortable doing ... Read Full Review
What agent could do to change your mind?
Requires £200 application fee for rental property, only half of which will be returned in the event of the application not being successful. Went home and threw the application papers in the bin.
Comments on Agent Fees
Requires £200 application fee for rental property, only half of which will be returned in the event of the application not being successful. Went home and threw the application papers in the bin.
Comments (0)Was this helpful?:
JMS said about Arthur Wheeler Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 28th Jan 2016
Arrived on time for viewing (rental property) and the agent walked straight past us and unlocked the door. Did not introduce himself or show any practical knowlege of basic people skills. Very off putting. The house for renting is actually quite nice, but do not feel at all comfortable doing business with these people, and there are three one star reviews which confirm our experience
The UK's Largest Customer Review Website for the Property Industry
My parents have been renting ...
Share On :
1 Star Review
Ian
By : 'Phil'
Branch : Shanklin, 46 Regent Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO37
Dec 16, 2014
People found this helpful4
My parents have been renting a property from this agent for a number of years. Some of the needed repairs were handled well in the past, but recently dealing with Ian Thomas has become a nightmare. The growing mould problem was as far as he was concerned, our fault. I pointed out to him that the ... Read Full Review
What agent could do to change your mind?
The agent needs to not be abusive to tenants. Tenants deserve to be treated fairly and in a polite manner.
Comments (0)My parents have been renting a property from this agent for a number of years. Some of the needed repairs were handled well in the past, but recently dealing with Ian Thomas has become a nightmare. The growing mould problem was as far as he was concerned, our fault. I pointed out to him that the kitchen sink was rotting away, and nothing had been addressed since my parents reported the problem to him in July of this year.
Was this helpful?:
Phil said about Arthur Wheeler Estate Agents
Services : Letting( As a Tenant )Date: 16th Dec 2014
My parents have been renting a property from this agent for a number of years. Some of the needed repairs were handled well in the past, but recently dealing with Ian Thomas has become a nightmare. The growing mould problem was as far as he was concerned, our fault. I pointed out to him that the kitchen sink was rotting away, and nothing had been addressed since my parents reported the problem to him in July of this year.
His response was to wave his finger centimeters away from my face, and shout at the top of his voice. At one point his spit went on my face. He then walked through my seventy year old mother, and if she hadn't have moved aside she would have been knocked down.
I went straight to his office for a futher chat with him, and he was apologetic. He then came out with some nonsensical document that stated I was to be responsible for the upcoming mold inspection, if its found to not be a structural issue which I didn't sign.
In retro respect, I have been too forgiving and tolerant with this man. I will be making a formal complaint to the relevant authorities. Having read the reviews here, it seems this treatment of tenants is nothing new.
My advice is to avoid all dealings with this estate agent. I've met some bad agents in my time, but this experience has by far been the worst.
The UK's Largest Customer Review Website for the Property Industry
We turned up to view this ...
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1 Star Review
By : 'Bad'
Branch : Shanklin, 46 Regent Street
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : PO36
Aug 6, 2013
People found this helpful4
We turned up to view this property a little early, agent appeared so I politely asked him if he was indeed from Arthur Wheeler, "don't worry I know who you are" came a blunt reply. He never answered one of our questions, greeted every enquiry with an inpolite "dunno", ... Read Full Review
Comments (0)Was this helpful?:
Bad Viewing said about Arthur Wheeler Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 6th Aug 2013
We turned up to view this property a little early, agent appeared so I politely asked him if he was indeed from Arthur Wheeler, "don't worry I know who you are" came a blunt reply. He never answered one of our questions, greeted every enquiry with an inpolite "dunno", constantly checked his phone, told us the dirty kitchen would not be cleaned nor would carpet off cuts be removed and generally did not want to be there. We liked the Flat but no way would we rent from these people, because we were only renting this ignorrant Man thought we were riff raff, this agent has bad reviews and we were also warned off them by people we know, our treatment was a disgrace & we had a lucky escape.
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We rented a property via ...
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1 Star Review
Ian
By : 'd.street'
Branch : Shanklin, 46 Regent Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO37
Mar 23, 2013
People found this helpful7
We rented a property via Arthur Wheelers in November 2012, we moved in and discovred a number of faults within the property, we communicated over 10 faults to Arthur Wheelers and Ian Thomas (Director) came round to see, he made the right noises and wrote down notes, but now nearly 5 months on and ... Read Full Review
What agent could do to change your mind?
The Agent could have instructed repairs to be done and quite honestly he could have been more professional when speaking over the telephone
Comments (0)Was this helpful?:
d.street said about Arthur Wheeler Estate Agents
Services : Letting( As a Tenant )Date: 23rd Mar 2013
We rented a property via Arthur Wheelers in November 2012, we moved in and discovred a number of faults within the property, we communicated over 10 faults to Arthur Wheelers and Ian Thomas (Director) came round to see, he made the right noises and wrote down notes, but now nearly 5 months on and we have poor drainage in the en-suite shower, unable to use the bath because the taps trickle water, lighting systems do not work, plug sockets hanging off, gas cooker was repaired by Arthur Wheeler representative but a bodge repair was done, windows not sealed letting in drafts, radiators not working etc etc and upon calling Arthur Wheelers to discuss the response I received from ian Thomas was "well I have had tennants in the proprty for the past 4 years and no one has complained". In my personal Arthur Wheelers Agents have not offered a good service, they are slow to react to complaints and the overall standard of service they deliver is as I have rated "Terrible"
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1 - 8 of 8 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
