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Southampton, SO15
1.3/5, 4 Reviews
0% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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No Staff Registered
"These were the first agents I ..."
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1 Star Review
By : 'Liz'
Services : Letting(As a Owner)
Rent PCM : £700
Would you recommend ? : No
Postcode : SO31
11 Feb 2015
People found this helpful2
These were the first agents I used and they were the most inefficient, unpunctual, unprofessional company that I have ever come across. They would make an appointment to meet a prospective tenant at the house then would not turn up. They never answered emails or returned phone calls to either myself or prospective tenants.
What agent could do to change your mind?
Nothing would change my mind. I gave them plenty of chances to improve but they didn\'t.
Comments on Agent Fees
They gave no service at all for the fees they took.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 100% | 0% | £700 | £700 |
Address
Aspect Property Solutions
385 Shirley Road, Southampton, Hampshire
SO15 3JD
023 8078 7598
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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These were the first agents I ...
Share On :
1 Star Review
By : 'Liz'
Services : Letting( As a Owner )
Rent PCM : £700
Would you recommend ? : No
Postcode : SO31
11 Feb 2015
People found this helpful2
These were the first agents I used and they were the most inefficient, unpunctual, unprofessional company that I have ever come across. They would make an appointment to meet a prospective tenant at the house then would not turn up. They never answered emails or returned phone calls to either... Read Full Review
What agent could do to change your mind?
Nothing would change my mind. I gave them plenty of chances to improve but they didn\'t.
Comments on Agent Fees
They gave no service at all for the fees they took.
Comments (0)
These were the first agents I used and they were the most inefficient, unpunctual, unprofessional
Was this helpful?:
Liz said about Aspect Property Solutions
Services : Letting( As a Owner )Date: 11th Feb 2015
These were the first agents I used and they were the most inefficient, unpunctual, unprofessional
company that I have ever come across. They would make an appointment to meet a prospective tenant at the house then would not turn up. They never answered emails or returned phone calls
to either myself or prospective tenants.
The UK's Largest Customer Review Website for the Property Industry
Didn't even bother replying ...
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2 Star Review
By : 'Mart'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SO15
30 Nov 2013
People found this helpful2
Didn't even bother replying to an enquiry and viewing request sent via Rightmove. Either their email doesn't work or they're not that bothered about making a sale on behalf of their... Read Full Review
Comments (0)Was this helpful?:
Mart said about Aspect Property Solutions
Services : Sales( Prospective Vendor/Buyer )Date: 30th Nov 2013
Didn't even bother replying to an enquiry and viewing request sent via Rightmove. Either their email doesn't work or they're not that bothered about making a sale on behalf of their vendors.
The UK's Largest Customer Review Website for the Property Industry
Terrible service on both ...
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1 Star Review
By : 'Marc'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SO14
19 Nov 2013
People found this helpful2
Terrible service on both viewings on a property. Each was with a ifferent agent but neither were interested in helping us at all. One of them stating that "the property isn't for us" - we'd only seen half the property! As the 2nd agent said - "Agents aren't really interested in... Read Full Review
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Marc said about Aspect Property Solutions
Services : Letting( As a Prospective Landlord/Tenant )Date: 19th Nov 2013
Terrible service on both viewings on a property. Each was with a ifferent agent but neither were interested in helping us at all. One of them stating that "the property isn't for us" - we'd only seen half the property! As the 2nd agent said - "Agents aren't really interested in showing you round a letting as there is no money in it". Terrible service from a company that couldn't care less.
The UK's Largest Customer Review Website for the Property Industry
We were tenets at a property ...
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1 Star Review
By : 'PeteSalemStreet'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO16
26 Jul 2013
People found this helpful2
We were tenets at a property which, the landlords decided to sell. They are using Aspect Estate Agents Southampton. At first things were fine and we were letting the agents access the house, using their own key, when we weren't there. We then had an incident where some batteries were taken from a... Read Full Review
What agent could do to change your mind?
Just admitted when they were at fault and apologised.
Comments (0)We were tenets at a property which, the landlords decided to sell. They are using Aspect Estate Agents Southampton. At first things were fine and we were letting the agents access the house, using their own key, when we weren't there.
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PeteSalemStreet said about Aspect Property Solutions
Services : Letting( As a Tenant )Date: 26th Jul 2013
We were tenets at a property which, the landlords decided to sell. They are using Aspect Estate Agents Southampton. At first things were fine and we were letting the agents access the house, using their own key, when we weren't there.
We then had an incident where some batteries were taken from a remote control. The batteries were later returned but, not by the agent who took them. When they were returned I asked them to put the bin back against the shed door if they move it as, it helps hold the door on. This was met with a curt reply of ‘this area isn't bad. I come from London'.
We then started to notice that after visit from agents that our possessions had been moved around the house, our TV switched on and outside doors left unlocked and opened.
Things came to a head when I came back from work one day and found, after one of their visits, our front door unlocked and open and the rabbit hutch has been opened and left open by one of their agents. I phoned Aspect only for them to deny everything they had done in the past and on that day.
We agreed with Aspect that either me or my partner would have to be at the house and let them in. The agent I spoke to said he would inform all the other agents that this was the case. The next three agents who arrived at the house for a viewing tried to let themselves in. When I explained they couldn't they said no one had told them.
Things were then fine until we had to refuse a viewing because neither me nor my partner could be there. This met with a barrage of accusations of me being unreasonable and blaming me for the house not selling.
Again for after that things seemed to settle down again. This was until I agreed to one viewing and then was faced with three; one after the other. I asked the agent there why I wasn't informed. He said they tried to phone and text me. I had no missed calls or text messages from them. This led to a heated exchange which was instigated by the agent.
Later that day I had to ask them if they could cancel a viewing booked for Saturday. I received a phone call where they immediately fired off a load of legal jargon at me.
I have dealt with many estate agents in my life but, have never experienced anything like this. Please avoid this company at all costs.
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