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Cheltenham, GL50
2.6/5, 14 Reviews
43% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
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"Absolutely horrendous! Would..."
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1 Star Review
Abigail
By : 'buttons'
Services : Letting(As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : GL51
6 Aug 2014
People found this helpful5
Absolutely horrendous! Would never recommend anyone to use this company as they are con artists! We lived at the property for 3.5 years and had a terrible start with them from the off, but finally Kirsty took over last year and she was fantastic (the only great thing about the company) sadly she has now left! We moved out 8 weeks ago, we even repainted walls etc so it was back to standard and not scuffed, I accidently painted a wall cream that was beige, we understood that per contract we would have to pay to rectify this, we agreed to go halves with the landlord and Abigail stated the cheapest quote she had got so we agreed. A few weeks after leaving I requested the invoices for work we had to pay to have done (the list was extremely ridiculous and after renting multiple places over 10yrs we have never had any issues or money taken out of deposit since Alex Clark) they sent everything but the painting invoice, I queried this and was told the money had been given to the landlord! We had never agreed to this we had been told the wall was being painted, so I complained and Abigail emailed stating it was booked in to be painted the week after, the next week I receive the dodgiest invoice for the wall being painted from her. It was first of all addressed with Alex Clark Maintenance ( so not an outside company but them profiteering and not being impartial on cheapest quotes) and invoiced to a block of flats next door to their offices! Since questioning the dodgy invoice, Ii receive an email stating that the work HAS NOT been done! Abigail lied, hence why I wont accept verbal contact only email so I have all the proof for our solicitor. This company as far as I can now see is untrustworthy and we sadly ended up being involved with them. Please do not get yourselves in the same boat as us. Legal proceedings will being started by us against them now, I think that speaks for itself. I would just like to add we never disputed paying half to the repair it is just the way we had been duped into thinking it had been done not once but twice! And now told they will do it when they feel like it! If you have just let with them double check everything in the inventory and take pictures, I personally wish we had insisted they came around the house checking the inventory with us before signing. Worst lettings agent ever and as my partner is a contractor we have dealt with many having multiple properties at the same time (around 8 different ones). Perry Bishop I would recommend as they have been great this time around and previously. Alex Clark are that bad I would turn down my dream house if it involved them.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £725 | £850 |
Address
Alex Clark Lettings
3 Bath Street, Cheltenham, Gloucestershire
GL50 1YE
0 1242 210 777
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Alex Clark Lettings Branches (View All 2)
Alex Clark Gloucester are the ...
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1 Star Review
By : 'Flabbergasted'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL4
9 Mar 2018
People found this helpful1
Alex Clark Gloucester are the most unprofessional people we have ever had to deal. with. Their manner on the phone, unhelpfulness when you have a query. Lying to cover themselves and each other. Saying they have emailed and have not. Don't care attitude, and one of a vile 16yr old teenager. ... Read Full Review
Comments on Agent Fees
A Rip-Off - Please do not use them as a landlord or Tennant
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Flabbergasted said about Alex Clark Lettings
Services : Letting( As a Tenant )Date: 9th Mar 2018
Alex Clark Gloucester are the most unprofessional people we have ever had to deal. with. Their manner on the phone, unhelpfulness when you have a query. Lying to cover themselves and each other. Saying they have emailed and have not. Don't care attitude, and one of a vile 16yr old teenager. Don't ever use these people/agent ok when things are running smoothly as soon as one little hiccup or query the attitude/lying starts. The most unprofessional bunch of people, we have ever come across - don't risk using them people.
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Absolutely horrendous! Would ...
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1 Star Review
Abigail
By : 'buttons'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : GL51
6 Aug 2014
People found this helpful5
Absolutely horrendous! Would never recommend anyone to use this company as they are con artists! We lived at the property for 3.5 years and had a terrible start with them from the off, but finally Kirsty took over last year and she was fantastic (the only great thing about the company) sadly she... Read Full Review
Comments (0)Absolutely horrendous! Would never recommend anyone to use this company as they are con artists! We lived at the property for 3.5 years and had a terrible start with them from the off, but finally Kirsty took over last year and she was fantastic (the only great thing about the company) sadly she has now left! We moved out 8 weeks ago, we even repainted walls etc so it was back to standard and not scuffed, I accidently painted a wall cream that was beige, we understood that per contract we would have to pay to rectify this, we agreed to go halves with the landlord and Abigail stated the cheapest quote she had got so we agreed. A few weeks after leaving I requested the invoices for work we had to pay to have done (the list was extremely ridiculous and after renting multiple places over 10yrs we have never had any issues or money taken out of deposit since Alex Clark) they sent everything but the painting invoice, I queried this and was told the money had been given to the landlord! We had never agreed to this we had been told the wall was being painted, so I complained and Abigail emailed stating it was booked in to be painted the week after, the next week I receive the dodgiest invoice for the wall being painted from her. It was first of all addressed with Alex Clark Maintenance ( so not an outside company but them profiteering and not being impartial on cheapest quotes) and invoiced to a block of flats next door to their offices! Since questioning the dodgy invoice, Ii receive an email stating that the work HAS NOT been done! Abigail lied, hence why I wont accept verbal contact only email so I have all the proof for our solicitor. This company as far as I can now see is untrustworthy and we sadly ended up being involved with them. Please do not get yourselves in the same boat as us. Legal proceedings will being started by us against them now, I think that speaks for itself.
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buttons 123 said about Alex Clark Lettings
Services : Letting( As a Tenant )Date: 5th Aug 2014
Absolutely horrendous! Would never recommend anyone to use this company as they are con artists! We lived at the property for 3.5 years and had a terrible start with them from the off, but finally Kirsty took over last year and she was fantastic (the only great thing about the company) sadly she has now left! We moved out 8 weeks ago, we even repainted walls etc so it was back to standard and not scuffed, I accidently painted a wall cream that was beige, we understood that per contract we would have to pay to rectify this, we agreed to go halves with the landlord and Abigail stated the cheapest quote she had got so we agreed. A few weeks after leaving I requested the invoices for work we had to pay to have done (the list was extremely ridiculous and after renting multiple places over 10yrs we have never had any issues or money taken out of deposit since Alex Clark) they sent everything but the painting invoice, I queried this and was told the money had been given to the landlord! We had never agreed to this we had been told the wall was being painted, so I complained and Abigail emailed stating it was booked in to be painted the week after, the next week I receive the dodgiest invoice for the wall being painted from her. It was first of all addressed with Alex Clark Maintenance ( so not an outside company but them profiteering and not being impartial on cheapest quotes) and invoiced to a block of flats next door to their offices! Since questioning the dodgy invoice, Ii receive an email stating that the work HAS NOT been done! Abigail lied, hence why I wont accept verbal contact only email so I have all the proof for our solicitor. This company as far as I can now see is untrustworthy and we sadly ended up being involved with them. Please do not get yourselves in the same boat as us. Legal proceedings will being started by us against them now, I think that speaks for itself.
I would just like to add we never disputed paying half to the repair it is just the way we had been duped into thinking it had been done not once but twice! And now told they will do it when they feel like it!
If you have just let with them double check everything in the inventory and take pictures, I personally wish we had insisted they came around the house checking the inventory with us before signing.
Worst lettings agent ever and as my partner is a contractor we have dealt with many having multiple properties at the same time (around 8 different ones). Perry Bishop I would recommend as they have been great this time around and previously. Alex Clark are that bad I would turn down my dream house if it involved them.
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WORST letting agent I have ...
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1 Star Review
By : 'Marvel84'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : GL50
22 Jun 2014
People found this helpful20
WORST letting agent I have ever used! We've seen the positive reviews about Kirsty, she sped things up slightly for us but was only with the company approx 6 months and has now left! They even have 5 star reviews posted on their Facebook page left by their own members of staff!!! Poor customer ... Read Full Review
What agent could do to change your mind?
Quit the industry as their service was appalling.
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Marvel84 said about Alex Clark Lettings
Services : Letting( As a Tenant )Date: 21st Jun 2014
WORST letting agent I have ever used! We've seen the positive reviews about Kirsty, she sped things up slightly for us but was only with the company approx 6 months and has now left! They even have 5 star reviews posted on their Facebook page left by their own members of staff!!! Poor customer service, poor communication, slow at resolving maintenance issues, high turnover of staff resulting in us not even knowing who our Property Manager was at times and never being notified when ours left and another would be put in charge of our property. We're not the first people who felt that all they care about is taking your money and have no care for their tenants. They delayed our referencing process due to poor training of holiday cover staff, taking approx 3 weeks for referencing which caused us huge amounts of stress and worry. Upon entering their office we were greeted by someone who didn't know what to do when a new tenant arrives with referencing forms. Then we were handed to someone else who didn't know what they were doing either, telling us that the type of photo i.d. we were providing was not acceptable even though it was on their list of acceptable i.d., and printed on the form we were handing in. They eventually accepted it but then failed to ask for the second form of i.d. which was also mentioned on the form we were handing in. They gave us a faulty front door key, provided an inventory so inaccurate it was hard to believe they had ever set foot in the property (even claiming that a room with 1 window had 2!), they claimed it had been professionally cleaned yet it was filthy everywhere including stains in the toilet and hair in the bath plughole, the “professionally cleaned†carpets were so dirty that we changed the water in our carpet cleaner 5 times to clean 1 room, they listed discolouration on bedroom ceilings in the inventory without thinking to find out what was causing them (they were water stains caused by leaks as roof tiles needed replacing) and a formal complaint resulted in them refunding our admin fees and admitting they had issues with staff training which they claimed they would look into. The kitchen sink leaked, both reception room doors didn't close, 2 windows didn't lock, none of the bolts on the doors worked, a kitchen socket didn't work, the fridge freezer they claimed was clean and in fair condition was filthy, mouldy, rusty and falling apart and had missing and broken drawers, they said they would mow the lawn and cut back an overgrown shrub and listed it in the inventory as having been done when neither had been touched and we had to do it ourselves, and the back gate was missing – it had been broken and left in the garden when previous tenants were living in the property, the neighbours said because of this people entered the garden and the house was broken into, and despite having more than enough time to fix the problem they left us without a back gate for the first week of our tenancy (and with broken glass all over the patio which appeared to be from the break in from months beforehand). Every single maintenance issue reported was not carried out before them contacting the landlord for permission which caused delays, possibly by the landlord being unavailable and not getting back to them, but they also don't appear to chase anything up as for every issue we reported we had to chase them to find out what was happening only to be told they would then chase up the landlord/contractor etc. Their head of maintenance said the damp in our basement had been there the whole 15 years of them renting out the property and was probably just ground water, and despite us saying that it appeared to have some connection with the toilet flushing it was just left and brushed off with the “ground water†claims – only for it to worsen and for evidence to be found that it was coming from the toilet, resulting in a large and expensive job of replacing damaged pipes under the house, the damp also causing the bathroom tiles to lift. Our then property manager e-mailed us to ask if a date set for the work was convenient but as I was heavily pregnant and in early labour we missed the e-mail and found work had started whilst we were visiting our baby in hospital as she hadn't thought to pick up the phone and call us to check. Their head of maintenance also admitted that on one job the measurements needed had been lost TWICE and were then being taken a third time, obviously causing a delay to the work being carried out. We had a query regarding the garden wall falling apart and leaning badly which we were concerned may be unsafe, but as they left it with the landlord (who clearly knew it would be expensive and said he wasn't sure who the wall belonged to) we were then having to chase it up with them, each time they then said they would chase the landlord, giving the impression that they were only chasing him when we chased them – and that issue was never resolved in the 2 years we rented the property. Currently the staff listed on their website are mostly new, having joined last year or this year, and with their high turnover of staff it will be interesting to see how long they stay. More than once we had e-mailed our property manager only to receive an automated response letting us know they no longer worked for the company, and for a while our contact was the general manager as we hadn't been allocated a property manager. He told us the issues with communication and customer service would improve going forward but they never did. The only time they ever acted quickly was when we let them know of our intention to move out! All other letting agents we have used have let you move out, clean up and hand keys back before marketing the property, but Alex Clark are so money driven that they put the property on the market immediately, before we'd even handed in our official written notice to leave, and without warning had a “To Let†sign put up before it was handed in as well. This was an inconvenience, made worse by the fact that their staff then tried to let themselves in with their set of keys for a viewing when we were in the house with our children, arriving earlier than stated, and then giving us just 10 minutes notice of an additional viewing that they hadn't bothered to tell us about when they booked it. It got worse still when they then felt that as long as they sent us texts and e-mails that they could book viewings with only a few hours notice too, breaking their own “24 hour notice†policy. When we thought the problems were over after returning our keys, they then decided our thorough cleaning job wasn't enough and charged us £55 to clean a few minor items (claiming they were now dirty but were listed as clean on the inventory) and of these items they included 2 light fittings that were dusty (no mention of their state of cleanliness on the inventory) and the toilet which was in fact filthy when we moved in, noted as filthy in our notes on the inventory we handed back to them at the start of the tenancy, and the “dirt†was in fact a Toilet Duck Gel Disc freshener! Then they charged compensation for drilled holes that had been filled and patched up despite the property having been far worse at the start of the tenancy. They obviously haven't kept a good record of things in the past as we told them it had been agreed with the landlord that if we painted rooms we wouldn't have to paint them back upon leaving (as the state of decoration was poor at the start of the tenancy and the landlord wasn't willing to re-paint before we moved in), yet they claimed there was no record of this, or that we had gained permission to paint the rooms – that would be the fault of our initial property manager who never did a good job then as we asked her and she said it was all agreed. But it's just easier for them to blame their tenants, especially as they were already aware that we were appalled by their service. After being told they had asked the deposit scheme to release our deposit less the money they were stealing from us, they said it would take 5 working days for the money to come back, and immediately we prepared ourselves for that not happening – which it of course didn't. They use an insurance based scheme in which the scheme protects the funds but doesn't physically hold them, the scheme's website stated the letting agents held the money and would have to pay it back and just update the information held with the scheme – yet they claimed they were waiting for the funds to be released and were on the phone to the scheme to ask why they hadn't done it?! Everyone we have spoken to about our terrible experience with Alex Clark have either had a bad experience with them themselves or knows someone else who has.
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I have had my small flat let ...
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4 Star Review
Abigail
By : 'Roger'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL52
4 Apr 2014
People found this helpful2
I have had my small flat let out by Alex Clark for some years now, and the anxiety and stress that entwined itself in managing a property is relieved mostly through the professionalism displayed by the team at Alex Clark. They are prompt in notifying me of any problems, and quickly contact their... Read Full Review
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Roger Sainsbury said about Alex Clark Lettings
Services : Letting( As a Owner )Date: 3rd Apr 2014
I have had my small flat let out by Alex Clark for some years now, and the anxiety and stress that entwined itself in managing a property is relieved mostly through the professionalism displayed by the team at Alex Clark. They are prompt in notifying me of any problems, and quickly contact their trades teams for assessments when things need fixing. It's this attitude which will make me stick with Alez Clark, and why I recommend the company to my friends.
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I would never want to put ...
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1 Star Review
By : 'bearbearbear'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL52
28 Nov 2013
People found this helpful5
I would never want to put anyone through the terrible terrible customer service that Alex Clark give. Their attitude is so negative, I was received very sarcastic comments at every oppotunity when I telephoned to attempt to get someone in to fix something - like I was asking everyone to drop... Read Full Review
What agent could do to change your mind?
I understand estate agents and property managers are busy - I am NOT an unreasonable person. With better customer service and just the word that something would be done about the issues I would have been happy - and obviously some sort of result. I think probably 2 out of about 10 things got resolved in the time I lived at the property. I actually put up with a lot before I started getting angry - the angrier I got, the more they punished me with terrible service - it was a total lack of care on their part, they didn\'t need to keep me happy. They simply do not care about their tennants.
Comments (0)I would never want to put anyone through the terrible terrible customer service that Alex Clark give.
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bearbearbear said about Alex Clark Lettings
Services : Letting( As a Tenant )Date: 28th Nov 2013
I would never want to put anyone through the terrible terrible customer service that Alex Clark give.
Their attitude is so negative, I was received very sarcastic comments at every oppotunity when I telephoned to attempt to get someone in to fix something - like I was asking everyone to drop what they were doing and fix it right away. they made me feel as though I should never contact them.
They did not get anything fixed with ease, everything was a constant battle. I was never telephoned or e-mailed with updates. Things went unfixed for years - and not just in my flat, in the entire building which they claim to "manage".
The manager is useless and does not care about bettering his shoddy team of staff - customer service is non existant at this estate agents and they do not deserve any of their current or future custom.
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The boiler at the property in ...
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4 Star Review
By : 'J.'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL51
22 Oct 2013
People found this helpful0
The boiler at the property in question had an annual inspection & as it hadn't been installed with sufficient access panels, was capped off resulting in no hot water or heating for the tenant. Kirsty dealt with the entire procedure, obtaining alternative quotes saving me money. She was... Read Full Review
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J. Marks said about Alex Clark Lettings
Services : Letting( As a Owner )Date: 22nd Oct 2013
The boiler at the property in question had an annual inspection & as it hadn't been installed with sufficient access panels, was capped off resulting in no hot water or heating for the tenant. Kirsty dealt with the entire procedure, obtaining alternative quotes saving me money. She was efficient, communicative & prompt in her email responses. The job was done quickly. Result - happy tenant & happy landlord. Her key to success is her business-like attitude, communication skills, happy disposition & efficiency. Thank you, Kirsty, for all of your help. There are many letting agents in my experience whose businesses aren't recommended because they simply don't communicate with landlords or deal with problems swiftly. This is NOT one of them! They are knowledgable & helpful.
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As a landlord I have used ...
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5 Star Review
kirsty
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL52
11 Oct 2013
People found this helpful0
As a landlord I have used Alex Clark a my lettings agent for over 7 years throughout that time I have received a very satisfactory service - they are prompt dealing with any issues raised by myself and by my tenants. In the past 6 months I have been especially impressed by the service I have... Read Full Review
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Mr CB said about Alex Clark Lettings
Services : Letting( As a Owner )Date: 11th Oct 2013
As a landlord I have used Alex Clark a my lettings agent for over 7 years throughout that time I have received a very satisfactory service - they are prompt dealing with any issues raised by myself and by my tenants. In the past 6 months I have been especially impressed by the service I have received since Kirsty has joined the team - her efficiency is unsurpassed. Thank you
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Horrendous service! I would ...
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1 Star Review
By : 'Laura'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL52
23 Sept 2013
People found this helpful4
Horrendous service! I would massively advise against renting from this agency! Initial service to get you into the property is great but sadly it's all downhill from then. I had a number of problems with the property that were ignored even after being chased numerous times. Including security... Read Full Review
What agent could do to change your mind?
Nothing could be done.
Comments (0)Horrendous service! I would massively advise against renting from this agency!
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Laura Powell said about Alex Clark Lettings
Services : Letting( As a Tenant )Date: 22nd Sep 2013
Horrendous service! I would massively advise against renting from this agency!
Initial service to get you into the property is great but sadly it's all downhill from then. I had a number of problems with the property that were ignored even after being chased numerous times. Including security issues.
They inspect the property an unneccessary amount if times in a year.
Upon moving out I was screwed over and still in dispute over deposit and claims for minor cleaning issues and general wear and tear.
My advice is to write absolutely everything on your inventory, even if you think it is pointless and minor. Maybe even take photos.
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I must admit the the quality ...
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5 Star Review
By : 'Oksana'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL51
21 Aug 2013
People found this helpful0
I must admit the the quality of service provided by Kirsty was excellent- quick and efficiant, i was very pleased to get the answer to my email very quick and all my problems with my renting property were sort out very quickly.This is what we are ( tenants) would like to get from letting agencies)... Read Full Review
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Oksana Yarkina said about Alex Clark Lettings
Services : Letting( As a Tenant )Date: 20th Aug 2013
I must admit the the quality of service provided by Kirsty was excellent- quick and efficiant, i was very pleased to get the answer to my email very quick and all my problems with my renting property were sort out very quickly.This is what we are ( tenants) would like to get from letting agencies) Thanks so much for a good service!
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I have been renting a ...
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5 Star Review
kirsty
By : 'Gareth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL53
7 Aug 2013
People found this helpful0
I have been renting a property for nearly 2 years through Alex Clarke Lettings and all my dealing and correspondance have been dealt with in a professional way. I reasently had to update the agreement and was very pleased again with the professional and helpful manner that the property ... Read Full Review
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Gareth Sleight said about Alex Clark Lettings
Services : Letting( As a Tenant )Date: 6th Aug 2013
I have been renting a property for nearly 2 years through Alex Clarke Lettings and all my dealing and correspondance have been dealt with in a professional way. I reasently had to update the agreement and was very pleased again with the professional and helpful manner that the property co-ordinator dealt with all the correspondance to make it an easy and pleasant experience.
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I have found all the staff I ...
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5 Star Review
By : 'Dave'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL51
31 Jul 2013
People found this helpful0
I have found all the staff I have dealt with at Alex Clarke Lettings to be very helpful when any issues have arisen at the property, any action required has been taken promptly to sort problems in a timely fashion. When any checks have needed to be carried out they always give notice and... Read Full Review
Comments (1)I have found all the staff I have dealt with at Alex Clarke Lettings to be very helpful when any issues have arisen at the property, any action required has been taken promptly to sort problems in a timely fashion. When any checks have needed to be carried out they always give notice and accommodate any preferences for times for access.
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Dave Williams said about Alex Clark Lettings
Services : Letting( As a Tenant )Date: 30th Jul 2013
I have found all the staff I have dealt with at Alex Clarke Lettings to be very helpful when any issues have arisen at the property, any action required has been taken promptly to sort problems in a timely fashion. When any checks have needed to be carried out they always give notice and accommodate any preferences for times for access.
As agents for Landlords, they cannot be held responsible for condition caused by the age of the property, but they have been more than helpful dealing with any failures with the property during the tenancy.
The only irritation with the initial rental process was with the Referencing agency used to carry out the credit checks etc.. in future, I would enquire as to which company the Agents used, and would steer well clear of any using this particular firm. I hope Alex Clarke no longer use this firm as they clearly need to become better acquainted with the law about rental...However, the property is of a high standard and has been very comfortable to live in.
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By : Alex Clark Lettings General Manager
6 Aug 2013Dear Mr Williams, Thank you very much for your 5 star review and for being so honest in your experience with us. I would like to take this opportunity to advise you that we stopped using the...
I arranged to view a property ...
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1 Star Review
By : 'Naomi'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : GL1
1 Feb 2013
People found this helpful2
I arranged to view a property advertised on Alex Clark Lettings website this afternoon. The agent suggested meeting at 5:30pm outside the property and asked that should I change my mind, I should call to cancel. I agreed and left work a little earlier than normal in order to get there on time. I... Read Full Review
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Naomi (Gloucester) said about Alex Clark Lettings
Services : Letting( As a Prospective Landlord/Tenant )Date: 1st Feb 2013
I arranged to view a property advertised on Alex Clark Lettings website this afternoon. The agent suggested meeting at 5:30pm outside the property and asked that should I change my mind, I should call to cancel. I agreed and left work a little earlier than normal in order to get there on time. I then proceeded to wait for twenty minutes, in the rain, for said agent to arrive - and to eventually give up and leave. I called the office twice whilst I was there in an attempt to get hold of someone that could let me know whether or not I was in the correct place, of had mistaken the date of the appointment. Both times I got the answer phone (assumingly due to it being out of hours a 5:30pm on a Friday.) So instead I emailed the office. Half an hour after sending the email I received a call from the same office I'd called twice whilst waiting at the property. It was the aforementioned estate agent apologising for his mess up - he'd forgotten the appointment! Needless to say I'm no longer interested in the property I wanted to view, and I won't be dealing with them in the future.
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We have lived at our current ...
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1 Star Review
By : 'thebiz3912'
Services : Letting( As a Tenant )
Would you recommend ? : No
24 Oct 2012
People found this helpful4
We have lived at our current property for just over 5 years. We have had ongoing issues with everything and have been unable to move until now. We have had constant damp issues, mould all over the walls, coming up under the carpets and on the bathroom lino. The wallpaper is falling off, the kitchen ... Read Full Review
What agent could do to change your mind?
Fixed issues when they occured, rather than leaving them for 6 months.
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thebiz3912 said about Alex Clark Lettings
Services : Letting( As a Tenant )Date: 24th Oct 2012
We have lived at our current property for just over 5 years. We have had ongoing issues with everything and have been unable to move until now. We have had constant damp issues, mould all over the walls, coming up under the carpets and on the bathroom lino. The wallpaper is falling off, the kitchen cupboards are falling apart, the carpets are awful. We had a huge hole in our kitchen window for 2 weeks, which was put there by their contractor for a fan, but they never installed the fan. I broke into our house using this hole, to demonstrate it was possible. The letting agency were uninterested. We had no heating over winter one year. They are very much willing to chase you when they're trying to complain about something, or get money off of you, but never help. Despite agreeing to us having pets they are now trying to get us evicted because one of the neighbours complained about the animals, despite the fact that they do inspections every 6 months and have never noticed any issues themselves. We are very glad to be moving. I wouldn't recommend them to anyone.
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1 Star Review
By : 'Dingodave'
Services : Letting( As a Tenant )
Would you recommend ? : No
16 Jul 2012
People found this helpful4
[[EDIT ORIGINAL START]] I am sick of even talking about this so I wil leave my review as brief as possible. when you have a problem they either pretend they never heard from you or refuse any involvement in the problem, if they ever get round to fixing any problem the work is shoddy and you will... Read Full Review
What agent could do to change your mind?
there is no form of constructive criticism I could give as I know they would never take it. My advise to Alex Clark is to give up in the lettings industry ....its obviously not your field of expertise. Hire people other than females as all they seem to do is natter all day and not actually get any work done. Respond to correspondence don\'t just pretend you have. Fix problems when they appear. when problems are to be fixed ...fix them properly.
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Dingodave said about Alex Clark Lettings
Services : Letting( As a Tenant )Date: 15th Jul 2012
[[EDIT ORIGINAL START]]
I am sick of even talking about this so I wil leave my review as brief as possible.
when you have a problem they either pretend they never heard from you or refuse any involvement in the problem, if they ever get round to fixing any problem the work is shoddy and you will often find problems post fix.
after your tenancy expect BIG problems, do not expect an easy transition out of their tenancy agreement.
they are shoddy and unprofessional, I wish I had never gone to them in the first place.
If I ever meet alex clark in person I will punch him in the face and i'm not even a violent man
[[EDIT ORIGINAL END]]
I am sick of even talking about this so I wil leave my review as brief as possible.
when you have a problem they either pretend they never heard from you or refuse any involvement in the problem, if they ever get round to fixing any problem the work is shoddy and you will often find problems post fix.
after your tenancy expect BIG problems, do not expect an easy transition out of their tenancy agreement.
they are shoddy and unprofessional, I wish I had never gone to them in the first place.
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