By : 'Robin' Services : Sales(As a Buyer) Sold price : £485000 Would you recommend ? : Yes Postcode : GU52
Sep 4, 2014
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Excellent service from Carsons from the start. Robyn was a star showing us around many properties including the one we purchased. She was very patient and negotiated in a very professional manner. She also went out of her way to be contactable after hours on one occasion when discussion went past 5pm.
Similarly Melanie helped us out very well in her role as progressor. When the chain started to get slightly dicey she was able to hold it all together.
Would recommend Carsons in Fleet to anyone looking in Fleet.
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By : 'Michelle' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : GU51
May 26, 2021
People found this helpful0
We used Carson’s & Co to sell our house and they were selling the property we purchased. It wasn’t a straightforward transaction, as most house transactions aren’t. We cannot recommend Gary Woollen enough, he was so friendly, professional, efficient and never... Read Full Review
We used Carson’s & Co to sell our house and they were selling the property we purchased. It wasn’t a straightforward transaction, as most house transactions aren’t. We cannot recommend Gary Woollen enough, he was so friendly, professional, efficient and never gave up to ensure that we got our forever home.
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Gary
By : 'Phyllis' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : GU51
Sep 30, 2019
People found this helpful0
Very happy with the efficient, friendly service from Carson's in Fleet. They were very attentive & helpful at all... Read Full Review
Very happy with the efficient, friendly service from Carson's in Fleet. They were very attentive & helpful at all times.
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Highly professional conduct ...
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Gary
Gary
By : 'One' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : GU
May 19, 2019
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I cannot recommend both Gary Ayling and Gary Wollen highly enough. Both are members of staff at the Carson Hart Centre Fleet office and kept us well informed as the sale of our property progressed through a (sometimes) protracted progression of chain.
When our enthusiasm weakened, both gentlemen... Read Full Review
Services : Sales( As a Vendor )Date: 19th May 2019
I cannot recommend both Gary Ayling and Gary Wollen highly enough. Both are members of staff at the Carson Hart Centre Fleet office and kept us well informed as the sale of our property progressed through a (sometimes) protracted progression of chain. When our enthusiasm weakened, both gentlemen picked us up and held the chain together until a successful completion of our sale. Grateful and satisfied thanks to these two most professional individuals. Highly recommended!
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Gary
Gary
By : 'The' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : GU51
Apr 29, 2019
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It was a pleasure dealing with such a great team. Two Gary's and Dan. So friendly, knowledgeable and helpful. Filled us with confidence and did everything possible in marketing our property in difficult times and getting the sale. Thanks chaps. Sue and... Read Full Review
The happiest couple in Fleet right now. said about Carson & Co
Services : Sales( As a Vendor )Date: 29th Apr 2019
It was a pleasure dealing with such a great team. Two Gary's and Dan. So friendly, knowledgeable and helpful. Filled us with confidence and did everything possible in marketing our property in difficult times and getting the sale. Thanks chaps. Sue and mike.
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So ...
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Gary
Gary
By : 'Sheila' Services : Sales( As a Vendor ) Sold price : £220000 Would you recommend ? : Yes Postcode : GU51
Dec 10, 2018
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I have just completed on the sale of an assisted living apartment at a time when the market in this area is flooded. The staff at Carson's in Fleet were so helpful and the fact that it took a long time to find the right buyer was definitely not their fault. I had put the apartment on with ... Read Full Review
Services : Sales( As a Vendor )Date: 10th Dec 2018
I have just completed on the sale of an assisted living apartment at a time when the market in this area is flooded. The staff at Carson's in Fleet were so helpful and the fact that it took a long time to find the right buyer was definitely not their fault. I had put the apartment on with three agents but can honestly say that the other two were a complete waste of time. All of the interest came from Carson's and they were the only ones who followed up after each viewing and kept in touch throughout the process. I have no hesitation in recommending them and, should I need an estate agent again they will be my first choice.
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Gary
Gary
By : 'Geraldine' Services : Sales( As a Vendor ) Sold price : £585000 Would you recommend ? : Yes Postcode : GU51
May 17, 2018
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We have recently sold our house with Carsons in Fleet and have been very pleased with the service we have received from them. All staff in branch are very professional, polite and proactive. Our house sold within a few weeks. Our main contact during the process was Gary Wollen who always replied ... Read Full Review
Services : Sales( As a Vendor )Date: 17th May 2018
We have recently sold our house with Carsons in Fleet and have been very pleased with the service we have received from them. All staff in branch are very professional, polite and proactive. Our house sold within a few weeks. Our main contact during the process was Gary Wollen who always replied quickly and positively to any queries ensuring we got to exchange of contracts quickly with minimum stress. We chose Carsons through a personal recommendation and would not hesitate to recommend them.
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Very happy with this estate ...
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Gary
Gary
By : 'Will' Services : Sales( As a Buyer ) Sold price : £291000 Would you recommend ? : Yes Postcode : GU52
Feb 10, 2018
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Very happy with this estate agent, it was a long hard slog from start to finish due to problems out of their control but they held the chain together so we could get the house we wanted. The pressure was on as we had a baby on the way and if it hadn't gone through in time we couldn't have ... Read Full Review
Very happy with this estate agent, it was a long hard slog from start to finish due to problems out of their control but they held the chain together so we could get the house we wanted. The pressure was on as we had a baby on the way and if it hadn't gone through in time we couldn't have afforded to move. Very grateful for all they did to make it happen.
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Gary has been unfailingly ...
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Gary
By : 'Maliza' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : GU51
Jan 31, 2018
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Gary has been unfailingly helpful. Not only did he show me round the flat but measured all the windows for me and then drove me back to my son's home, saving me a roundabout bus trip. On the day of completion, he brought the keys to me, enabling the removal men to get on with no delay,and... Read Full Review
Gary has been unfailingly helpful. Not only did he show me round the flat but measured all the windows for me and then drove me back to my son's home, saving me a roundabout bus trip. On the day of completion, he brought the keys to me, enabling the removal men to get on with no delay,and saving me the hassle of getting into Carson's to collect them.
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I could not recommend Carson ...
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1 Star Review
By : 'laphillips' Services : Letting( As a Owner ) Rent PCM : £1 Would you recommend ? : No Postcode : GU14
Oct 29, 2016
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I could not recommend Carson for anything other than finding a tenant - which back in 2013 they were quite quick to do. I had a Rent Collection agreement with them, which was a complete waste of money. The one time my tenants were late with a payment, I first heard about it from the tenant 5 days... Read Full Review
Comments on Agent Fees
Industry average as far as I can tell - but not value for money
Services : Letting( As a Owner )Date: 29th Oct 2016
I could not recommend Carson for anything other than finding a tenant - which back in 2013 they were quite quick to do. I had a Rent Collection agreement with them, which was a complete waste of money. The one time my tenants were late with a payment, I first heard about it from the tenant 5 days after it was due and had to chase Carson to take action (this is despite their promise to contact you within 24 hrs if payment is late).
They also charged me for their Tax Service in the first year, which I had specifically said I didn't want (and thought I had confirmed this by having that crossed through in the signed Terms of Business), money that was not returned; they also held back money for the inspection and fitting a smoke alarms / CO detectors (which I had told them in writing had been fitted and tested six months earlier), although they did return this money when chased; their staff were constantly changing, email out of office notices pointed you to staff that had also left; and to top it off, they sent me the tenants' deposit deductions minus some random fee for HMRC work that they did not notify me of, nor provide any proof that the action was taken, despite me requesting this in writing. Overall very disappointed and will be unlikely to use a letting agent for property management again.
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Was going to rent a place until they tried to charge 655 for a credit check and contract.
Last time I got a mobile phone contract I got both and it didn't cost that for the year including a...
Exceptional service from ...
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Gary
Robyn
By : 'Helena' Services : Sales( As a Buyer ) Sold price : £210000 Would you recommend ? : Yes Postcode : GU51
Sep 1, 2016
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Exceptional service from start to finish! Robyn Larder and Gary Woolen headed a great team who kept me updated from the beginning to the end of the transaction. Professionalism was clear from the start when I has handed information relevant to the property purchase process - this being important... Read Full Review
Exceptional service from start to finish! Robyn Larder and Gary Woolen headed a great team who kept me updated from the beginning to the end of the transaction. Professionalism was clear from the start when I has handed information relevant to the property purchase process - this being important particularly to those who are first time buyers but also useful to those seeking updated information on legalities, time frames and terminology. Both Robyn and Gary have a very warm manner and my interactions with them always made me feel reassured that I had made a good choice of estate agents. As a result I am happy to recommend the services of Carson and Co to friends and family. Thank you!
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From the beginning to end I ...
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Gary
Gary
By : 'Delighted' Services : Sales( As a Vendor ) Sold price : £493 Would you recommend ? : Yes Postcode : GU11
Aug 31, 2016
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From the beginning to end I found the team excellent . You only start to realise how good they are when you start dealing with other agencies through which you might be buying through.
They understood the value of the property better than others and their approach to the sale was excellent -... Read Full Review
Comments on Agent Fees
I was happy with fees as there was never a sense of haggling for a deal.
Services : Sales( As a Vendor )Date: 31st Aug 2016
From the beginning to end I found the team excellent . You only start to realise how good they are when you start dealing with other agencies through which you might be buying through.
They understood the value of the property better than others and their approach to the sale was excellent - initially a quick sale, which the buyer later pulled out from but Carsons were on it and we had a new buyer 2 days later.
Very helpful through all stages of sale, particularly the exchange section which can be bit of a headache .
Thank you all involved - easy to recommend you guys.
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Gary
Gary
By : 'Thank' Services : Sales( As a Vendor ) Sold price : £5002500 Would you recommend ? : Yes Postcode : GU52
Jun 22, 2016
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Thank you is what we say, but, it should be more. The staff at the Fleet office were superb. The level of knowledge is excellent. The fact that you can speak to any member of the team and instantly get up to date information proves that their briefings are constant and thorough. They were never... Read Full Review
Services : Sales( As a Vendor )Date: 22nd Jun 2016
Thank you is what we say, but, it should be more. The staff at the Fleet office were superb. The level of knowledge is excellent. The fact that you can speak to any member of the team and instantly get up to date information proves that their briefings are constant and thorough. They were never intolerant or patronising and their experience along with understanding made the usual (but new to the seller) problems much easier to resolve. In fact Gary Wollen's professionalism probably kept the sale intact.. All of this never once seemed to come from a corporate façade as the team in Fleet have mastered the ability to bridge the gap and make their office feel like a local agency with huge local knowledge and they do care. Not only would we recommend them we already have. We would like to also praise Robyn whose name is not featured in the list but is a big part of the team. and Gary Ayling who manages the team. Professionalism Determination and knowing just when to inject a sense of humour are seriously good qualities to make them very probably the best office in Fleet. A BIG thank you especially to Gary Wollen ( G,W )
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We were kept very well ...
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Gary
Gary
By : 'Vartika' Services : Sales( As a Vendor ) Sold price : £735000 Would you recommend ? : Yes Postcode : GU51
Nov 3, 2015
People found this helpful0
We were kept very well informed throughout the sale regarding the viewings and our buyers status. We found all members of the team extremely professional, polite and helpful when asked for advice. We would recommend them to any of our friends who are looking to... Read Full Review
Comments on Agent Fees
Similar to other agents that we had a valuation with.
We were kept very well informed throughout the sale regarding the viewings and our buyers status. We found all members of the team extremely professional, polite and helpful when asked for advice. We would recommend them to any of our friends who are looking to sell.
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We received fine support from ...
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Gary
By : 'Michael' Services : Sales( As a Vendor ) Sold price : £285000 Would you recommend ? : Yes Postcode : GU51
Oct 18, 2015
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We received fine support from Gary Wollen in the sale of my mother's property. He readily made himself available and also aided my mother on various aspects of the paperwork for both the sale of her flat and purchase of her new home.
Excellent customer service, to be... Read Full Review
Services : Sales( As a Vendor )Date: 18th Oct 2015
We received fine support from Gary Wollen in the sale of my mother's property. He readily made himself available and also aided my mother on various aspects of the paperwork for both the sale of her flat and purchase of her new home. Excellent customer service, to be recommended.
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We just wanted to say a ...
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Gary
By : 'Stacey99' Services : Sales( As a Buyer ) Sold price : £425000 Would you recommend ? : Yes Postcode : GU51
Sep 18, 2015
People found this helpful0
We just wanted to say a massive thank you to Gary. He helped and supported us through our purchase with complete professionalism and positivity, even when things weren't going great! He went above and beyond what was expected, and we really believe if it hadn't been for him we wouldn't be where... Read Full Review
We just wanted to say a massive thank you to Gary. He helped and supported us through our purchase with complete professionalism and positivity, even when things weren't going great! He went above and beyond what was expected, and we really believe if it hadn't been for him we wouldn't be where we are now!! Thank you so much Gary, we cannot not recommend you highly enough!!
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Carsons did an excellent job ...
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Robyn
By : 'Andy' Services : Sales( As a Buyer ) Sold price : £285000 Would you recommend ? : Yes Postcode : GU51
Aug 29, 2015
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Carsons did an excellent job from the day I went in to enquire. I was shown around the property (and quite a few others beforehand!) by Robyn Larder who was always on time, friendly, patient and flexible with dates and times.
After I agreed to buy the property it turned into a bit of a marathon... Read Full Review
Carsons did an excellent job from the day I went in to enquire. I was shown around the property (and quite a few others beforehand!) by Robyn Larder who was always on time, friendly, patient and flexible with dates and times. After I agreed to buy the property it turned into a bit of a marathon due to various issues in the chain. The only agent who actually pulled her finger out and applied pressure to solicitors and other agents was Robyn, who was tireless, chasing people, sending out detailed updates, and calming me down when I got frustrated with the slowness (which wasn't Carson's fault!). Always friendly with a big smile, and willing to take time to chat and talk things through even though she must be very busy. Having moved myself during a day when half the atlantic ocean seemed to fall out of the sky, I have declared that I'm never moving again, but should I go weak and forget then Carson's and hopefully Robyn will be my first port of call.
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I both bought and sold an ...
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Robyn
Gary
By : 'Neil' Services : Sales( As a Vendor ) Sold price : £285000 Would you recommend ? : Yes Postcode : GU51
Jul 26, 2015
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I both bought and sold an property using Carson & Co. and found them to be very professional. Robyn was particularly helpful and her communication was excellent - I always felt very well informed as to the progress of both my sale and purchase.
Robyn even chased all parties in the chain and... Read Full Review
Services : Sales( As a Vendor )Date: 26th Jul 2015
I both bought and sold an property using Carson & Co. and found them to be very professional. Robyn was particularly helpful and her communication was excellent - I always felt very well informed as to the progress of both my sale and purchase.
Robyn even chased all parties in the chain and kept everyone updated as to it's progress - this is something beyond the usual remit, but really made the difference.
I'd definitely use Carson & Co. again should I decide to move in the future (however, at the moment nothing could be further from my mind!) - although I probably wouldn't use their Independent Financial Adviser as I got poor advice that left me without a mortgage which delayed the chain by a month. I then went out and organised my own mortgage independently.
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Robyn
Melanie
By : 'Robin' Services : Sales( As a Buyer ) Sold price : £485000 Would you recommend ? : Yes Postcode : GU52
Sep 4, 2014
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Excellent service from Carsons from the start. Robyn was a star showing us around many properties including the one we purchased. She was very patient and negotiated in a very professional manner. She also went out of her way to be contactable after hours on one occasion when discussion went past... Read Full Review
Excellent service from Carsons from the start. Robyn was a star showing us around many properties including the one we purchased. She was very patient and negotiated in a very professional manner. She also went out of her way to be contactable after hours on one occasion when discussion went past 5pm.
Similarly Melanie helped us out very well in her role as progressor. When the chain started to get slightly dicey she was able to hold it all together.
Would recommend Carsons in Fleet to anyone looking in Fleet.
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Selling my property was a ...
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Gary
By : 'Julie' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : GU51
Apr 29, 2014
People found this helpful1
Selling my property was a very stressful experience; so many forms to complete, questions to answer and then there is the waiting and hoping that nothing goes wrong once you have accepted an offer. All I can say is that all the staff at Carsons in Fleet were excellent. Very supportive and helpful ... Read Full Review
Services : Sales( As a Vendor )Date: 29th Apr 2014
Selling my property was a very stressful experience; so many forms to complete, questions to answer and then there is the waiting and hoping that nothing goes wrong once you have accepted an offer. All I can say is that all the staff at Carsons in Fleet were excellent. Very supportive and helpful answering any questions or concerns I had in a professional and caring way, no matter how trivial the question might have seemed to them they never once made me feel as if I was a bother....a big thank you to them all but most especially Gary Wollen and Robyn Larder who saw me through the whole process. Thanks Guys.
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Both people were very ...
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By : 'Chapman' Services : Sales( As a Buyer ) Would you recommend ? : Yes
Apr 29, 2014
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Both people were very efficient, phoning us whenever we asked for information very promptly, and getting the vendor to agree to meetings so that we were able to get immediate answers to any questions that arose. The whole service provided by the two agents we had dealings with was very... Read Full Review
Both people were very efficient, phoning us whenever we asked for information very promptly, and getting the vendor to agree to meetings so that we were able to get immediate answers to any questions that arose. The whole service provided by the two agents we had dealings with was very professional and it was a delight to deal with charming people who obviously enjoy their work and put their clients at ease.
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