100% sales valuation accuracy
86% sales fee satisfaction
0% lettings valuation accuracy
75% lettings fee satisfaction
Jun 25,2014
Jun 25,2014
5
people found
this helpful
this helpful
I am a private seller and based on initial meetings with three agents, selected Jeffries to sell my property in Portsmouth. I have three key observations / shortcomings (two of which have been mentioned by reviewers previously):
1. Not mentioned in any conversations or emails prior to signing, is the fact that the small print in their T&C document states that any termination period can only commence at the END of the initial contract period. When I discovered that the different members of staff were telling me completely different stories about prospective buyers (sincerity, readiness / intention to proceed and so on) and I eventually lost faith in anything they were telling me, I choose to move to another agent. Jeffries countered with: 'you cannot leave us you are under contract'; 'it is standard for notice periods to start at the end of a contract'; 'we have found you a buyer so contractually you cannot terminate' and so on. When I pointed out that I had not even been asked to sign the contract, the strong rhetoric faded to 'oh, we will let you go then...'. I checked other agents T&C documents; I can find no others that ADD the notice period to the end of the contract - this does not seem legally credible / reasonable.
2. My hint at Jeffries real character (revealed as I left them) has been amplified since then (May 2014). They have left my property as 'Sold' on Rightmove and despite several phone calls and promises from junior staff - to investigate and get back to me - no action has been taken and not a single courtesy phone call to let me know the status with this erroneous listing. Of course, prospective buyers are less likely to call my new agent if they see a dual listing and the property as 'sold'. I have called several times to ask to speak with the manager, Adam Redman, who mysteriously vanishes every time I call. Needless to say, Adam was calling me every few hours in the run up to me leaving Jeffries.
3. I am about to involve the Ombudsman to review operations at Jeffries. I do not yet know whether (as another reviewer wrote) the culture is unprofessional from the top down, or whether it is simply a case of a 'bad apple' in the case of Adam Redman, but certainly not a single one of my polite emails has been replied to. I have other properties to sell in Portsmouth and I am staggered that a branch manager of an independent chain, does not have the basic business sense and courtesy to reply to any customer or former customer's emails.
If you want a straight forward, professional agent, my advice is to leave Jeffires well alone. And just in case they claim otherwise, no I am not a competing agent (!) I am a male aged 50, living in Esher in Surrey, with a professional career behind me.
1. Not mentioned in any conversations or emails prior to signing, is the fact that the small print in their T&C document states that any termination period can only commence at the END of the initial contract period. When I discovered that the different members of staff were telling me completely different stories about prospective buyers (sincerity, readiness / intention to proceed and so on) and I eventually lost faith in anything they were telling me, I choose to move to another agent. Jeffries countered with: 'you cannot leave us you are under contract'; 'it is standard for notice periods to start at the end of a contract'; 'we have found you a buyer so contractually you cannot terminate' and so on. When I pointed out that I had not even been asked to sign the contract, the strong rhetoric faded to 'oh, we will let you go then...'. I checked other agents T&C documents; I can find no others that ADD the notice period to the end of the contract - this does not seem legally credible / reasonable.
2. My hint at Jeffries real character (revealed as I left them) has been amplified since then (May 2014). They have left my property as 'Sold' on Rightmove and despite several phone calls and promises from junior staff - to investigate and get back to me - no action has been taken and not a single courtesy phone call to let me know the status with this erroneous listing. Of course, prospective buyers are less likely to call my new agent if they see a dual listing and the property as 'sold'. I have called several times to ask to speak with the manager, Adam Redman, who mysteriously vanishes every time I call. Needless to say, Adam was calling me every few hours in the run up to me leaving Jeffries.
3. I am about to involve the Ombudsman to review operations at Jeffries. I do not yet know whether (as another reviewer wrote) the culture is unprofessional from the top down, or whether it is simply a case of a 'bad apple' in the case of Adam Redman, but certainly not a single one of my polite emails has been replied to. I have other properties to sell in Portsmouth and I am staggered that a branch manager of an independent chain, does not have the basic business sense and courtesy to reply to any customer or former customer's emails.
If you want a straight forward, professional agent, my advice is to leave Jeffires well alone. And just in case they claim otherwise, no I am not a competing agent (!) I am a male aged 50, living in Esher in Surrey, with a professional career behind me.
What agent could do to change your mind?
I have written to the agent with detailed feedback previously. All I wanted was integrity.Attached Filesnbsp;
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Jun 27, 2017
There was never an investigation from the ombudsman. No records of this client.
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Latest Reviews
7th Apr 2023
reviewed by 'Shelley'
19th Oct 2022
reviewed by 'Elizabeth S.'
9th Jun 2022
reviewed by 'Luke'
11th Mar 2021
reviewed by 'Veronica'
25th Aug 2020
reviewed by 'Chloe'
Opening Hours
Address
Jeffries & Partners
112\/114 London Road
Portsmouth
Hampshire
PO2 0LZ
023 92661662
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 86% | £155,000 | £277,000 |
| Lettings | 0% | 75% | £575 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 4 | 4 | 1 | 0 | 1 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 07,2023
Apr 07,2023
0
people found
this helpful
this helpful
Thank you Harry, Dylan, Jack, Holly and Adam ( sorry if I missed any names out ) The whole team at Jeffries North end were very helpful finding a buyer for our house in four days.
Professional, Knowledgeable, efficient and polite.
Always there on the end of ...
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Oct 19,2022
Oct 19,2022
0
people found
this helpful
this helpful
I have just sold my flat through Jeffries. Adam and his team used their local knowledge to obtain quick viewings and sale. Adam then chased the solicitors to completion, keeping me and the purchaser informed throughout. They were all very professional and helpful from start ...
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Jun 09,2022
Jun 09,2022
3
people found
this helpful
this helpful
By far the worst experience I have ever had with a letting agent. From day one we have been reporting issues with the house for little to be done about it. After 5 months a slight improvement to sort things but still never fully dealing with ...
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Mar 11,2021
Mar 11,2021
1
people found
this helpful
this helpful
Two bad experiences with them. The first was a blasé agent who couldn't have cared less for an inconvenience she caused. The second was today where I was actually scolded for cancelling at short notice. Our offer for another property was accepted so there was ...
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Oct 06,2020
Oct 06,2020
1
people found
this helpful
this helpful
Having used Jeffries estate agents, North End twice to sell properties during 2020, I can give nothing but praise.
They really did everything possible to get both deals done and succeeded in a professional way.
I was kept informed at all times on how the selling ...
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Aug 25,2020
Aug 25,2020
1
people found
this helpful
this helpful
Last week I booked to view a property on the 24th Aug. The day before the viewing I saw online that the property said 'let confirmed' so I emailed to check. No response. No call on the day so I assumed all was going ahead. ...
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Apr 22,2020
Apr 22,2020
0
people found
this helpful
this helpful
Fast, Efficient and Great Service. In these trying times - when viewings etc are not really possible I was so pleasantly surprised to have had a prompt, efficient and speedy service with all checks etc completed in no time at all. Ella who I dealt ...
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Dec 11,2019
Dec 11,2019
3
people found
this helpful
this helpful
The worst agency ever!
Please avoid at all cost!
I can only give a feedback from the tenant perspective, although they probably are not much different in other areas (judging by comments from other people)
Straight to the point, today before 15:00 I reported that there ...
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Dec 11,2019
Dec 11,2019
0
people found
this helpful
this helpful
Excellent service throughout.. had sound market knowledge and sold the property after a few viewings. They were very knowledgable and honest throughout the process. By far the best agent around.. well done to the whole team....
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Mar 11,2019
Mar 11,2019
1
people found
this helpful
this helpful
Wish I had seen the reviews before buying the house. I have had really bad experience with this estate agent. They are not very good at replying to emails or unavailable when I try to give them a call back. I have given up. I ...
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Apr 09,2017
Apr 09,2017
5
people found
this helpful
this helpful
I had the misfortune to telephone Jeffries Estate Agents on Friday enquiring about a house for sale, the gentleman who answered the telephone was very rude and very unaccommodating, if I ever wish to sell my property I will not be using this estate agents, ...
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Jun 27, 2017
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(1)
We have no knowledge of this call having been made. Please provide your contact details and we will be delighted to talk about your complaint. It is so rare for us to have a genuine complaint (most anonymous complaints are actually other estate agents being mischievous) that when it does happen we are really upset. ...
Oct 13,2014
Oct 13,2014
4
people found
this helpful
this helpful
Not impressed with the service we have received so far. First viewing and we were kind of just left to it. Didn't think much of it. Second viewing was much better and I rang up to secure the property after the weekend only to be ...
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Sep 12,2014
Sep 12,2014
5
people found
this helpful
this helpful
Had a terrible time with the agents towards the end of the contract, we cleaned the flat to a much better state than when we moved in and yet we're still deducted money from our deposit. Claire from Jeffries then went on to send proof ...
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What agent could do to change your mind?
Been reasonable regarding the obvious deceit involved when proving the previous cleaning of the flat. Been truthful about what they actually felt during the checkout procedure rather than saying everything was fine then charging us.Attached Filesnbsp;
Comment on agent fees
Ridiculous end of contract fees and paperwork fees with VAT added onto everything.
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Jun 25,2014
Jun 25,2014
5
people found
this helpful
this helpful
I am a private seller and based on initial meetings with three agents, selected Jeffries to sell my property in Portsmouth. I have three key observations / shortcomings (two of which have been mentioned by reviewers previously):
1. Not mentioned in any conversations or emails prior to ...
read full review
read full review
What agent could do to change your mind?
I have written to the agent with detailed feedback previously. All I wanted was integrity.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 27, 2017
View all comments
(1)
There was never an investigation from the ombudsman. No records of this client. ...
May 30,2013
May 30,2013
0
people found
this helpful
this helpful
I've been a private landlord since 2006 and after a bad experience with a major chain I've generally undertook all letting myself. However, there have been two instances where I've not had the time to let my properties myself, and on these occasions in 2010 and 2012 I've ...
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“SPECTACULARLY USELESS! 1 viewing in 8 weeks. Promised editorial in Property Guide ......”
Dec 10,2011
Dec 10,2011
5
people found
this helpful
this helpful
SPECTACULARLY USELESS!
1 viewing in 8 weeks. Promised editorial in Property Guide and a premium listing on Rightmove, neither of which materialised.
When I complained about being misled they just ignored all my emails. Jeffries made absolutely no attempt to resolve the problems.
These cowboys in my ...
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What agent could do to change your mind?
If I were them, I'd have put my hand up, admitted fault, and tried to recover the situation through discussion. But then I understand the importance of good customer service and maintaining good relationships...Attached Filesnbsp;
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May 14, 2013
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If you read the terms and conditions of this company (allAgents) you will see that they have no credibility whatsoever. It is clear that rival estate agents take advantage of allAgents' lack of contol over the factuality of entries. I have written to allAgents on a number of occassions regarding the fictitious entries regarding my firm and have never received a response. 80% of Jeffries' business comes from repeat customers and recommendations. Although we do not claim to be perfect there is no ...
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