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North End Portsmouth, Portsmouth PO2
2.5/5, 16 Reviews
38% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
83% sales fee satisfaction
75% letting fee satisfaction
"I am a private seller and..."
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1 Star Review
Adam
By : 'Mr'
Services : Sales(As a Vendor)
Sold price : £155000
Would you recommend ? : No
Postcode : PO3
Jun 24, 2014
People found this helpful5
I am a private seller and based on initial meetings with three agents, selected Jeffries to sell my property in Portsmouth. I have three key observations / shortcomings (two of which have been mentioned by reviewers previously): 1. Not mentioned in any conversations or emails prior to signing, is the fact that the small print in their T&C document states that any termination period can only commence at the END of the initial contract period. When I discovered that the different members of staff were telling me completely different stories about prospective buyers (sincerity, readiness / intention to proceed and so on) and I eventually lost faith in anything they were telling me, I choose to move to another agent. Jeffries countered with: 'you cannot leave us you are under contract'; 'it is standard for notice periods to start at the end of a contract'; 'we have found you a buyer so contractually you cannot terminate' and so on. When I pointed out that I had not even been asked to sign the contract, the strong rhetoric faded to 'oh, we will let you go then...'. I checked other agents T&C documents; I can find no others that ADD the notice period to the end of the contract - this does not seem legally credible / reasonable. 2. My hint at Jeffries real character (revealed as I left them) has been amplified since then (May 2014). They have left my property as 'Sold' on Rightmove and despite several phone calls and promises from junior staff - to investigate and get back to me - no action has been taken and not a single courtesy phone call to let me know the status with this erroneous listing. Of course, prospective buyers are less likely to call my new agent if they see a dual listing and the property as 'sold'. I have called several times to ask to speak with the manager, Adam Redman, who mysteriously vanishes every time I call. Needless to say, Adam was calling me every few hours in the run up to me leaving Jeffries. 3. I am about to involve the Ombudsman to review operations at Jeffries. I do not yet know whether (as another reviewer wrote) the culture is unprofessional from the top down, or whether it is simply a case of a 'bad apple' in the case of Adam Redman, but certainly not a single one of my polite emails has been replied to. I have other properties to sell in Portsmouth and I am staggered that a branch manager of an independent chain, does not have the basic business sense and courtesy to reply to any customer or former customer's emails. If you want a straight forward, professional agent, my advice is to leave Jeffires well alone. And just in case they claim otherwise, no I am not a competing agent (!) I am a male aged 50, living in Esher in Surrey, with a professional career behind me.
What agent could do to change your mind?
I have written to the agent with detailed feedback previously. All I wanted was integrity.
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By : Emma
Jun 27, 2017There was never an investigation from the ombudsman. No records of this client.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 83% | £155,000 | £277,000 |
| Lettings | 0% | 75% | £575 | £750 |
Address
Jeffries & Partners
112\/114 London Road, Portsmouth, Hampshire
PO2 0LZ
023 92661662
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jeffries & Partners Branches (View All 6)
Thank you Harry, Dylan, Jack, ...
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5 Star Review
Adam
By : 'Shelley'
Services : Sales( As a Vendor )
Sold price : £277000
Would you recommend ? : Yes
Postcode : PO2
Apr 7, 2023
People found this helpful0
Thank you Harry, Dylan, Jack, Holly and Adam ( sorry if I missed any names out ) The whole team at Jeffries North end were very helpful finding a buyer for our house in four days. Professional, Knowledgeable, efficient and polite. Always there on the end of the phone answering any questions I... Read Full Review
Comments (0)
Thank you Harry, Dylan, Jack, Holly and Adam ( sorry if I missed any names out ) The whole team at Jeffries North end were very helpful finding a buyer for our house in four days.
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Shelley said about Jeffries & Partners
Services : Sales( As a Vendor )Date: 7th Apr 2023
Thank you Harry, Dylan, Jack, Holly and Adam ( sorry if I missed any names out ) The whole team at Jeffries North end were very helpful finding a buyer for our house in four days.
Professional, Knowledgeable, efficient and polite.
Always there on the end of the phone answering any questions I had……..believe me there were many.
Would definitely recommend the dream team!
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I have just sold my flat ...
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5 Star Review
Adam
By : 'Elizabeth'
Services : Sales( As a Vendor )
Sold price : £205000
Would you recommend ? : Yes
Postcode : PO3
Oct 19, 2022
People found this helpful0
I have just sold my flat through Jeffries. Adam and his team used their local knowledge to obtain quick viewings and sale. Adam then chased the solicitors to completion, keeping me and the purchaser informed throughout. They were all very professional and helpful from start to finish and I can... Read Full Review
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Elizabeth S. said about Jeffries & Partners
Services : Sales( As a Vendor )Date: 19th Oct 2022
I have just sold my flat through Jeffries. Adam and his team used their local knowledge to obtain quick viewings and sale. Adam then chased the solicitors to completion, keeping me and the purchaser informed throughout. They were all very professional and helpful from start to finish and I can definitely recommend them.
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Worst experience ...
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1 Star Review
Ross
By : 'Luke'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO2
Jun 9, 2022
People found this helpful3
By far the worst experience I have ever had with a letting agent. From day one we have been reporting issues with the house for little to be done about it. After 5 months a slight improvement to sort things but still never fully dealing with the issues or taking responsibility. We had carpet moth... Read Full Review
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Luke Streeter said about Jeffries & Partners
Services : Letting( As a Tenant )Date: 9th Jun 2022
By far the worst experience I have ever had with a letting agent. From day one we have been reporting issues with the house for little to be done about it. After 5 months a slight improvement to sort things but still never fully dealing with the issues or taking responsibility. We had carpet moth issues from the start of tenancy, mould, damp, leaks in both chimney breasts, blocked pipes and toilets that were left blocked for the first two days off us living there. Ross who dealt with the issues downplayed everything and had a very arrogant attitude towards us. I wouldn’t be surprised if they weren't telling the landlord the truth about the ongoing issues. Ross also took upon himself to allow himself around every room in the house whilst we were out and without permission. The only upside about this rental was the final straw of problems caused by a contractor of there’s that made the house unliveable installing a loft hatch that went horribly wrong allowing us to surrender our contract and move out. Do yourself a favour and use a different agent.
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Unprofessional ...
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1 Star Review
By : 'Veronica'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SW1
Mar 11, 2021
People found this helpful1
Two bad experiences with them. The first was a blasé agent who couldn't have cared less for an inconvenience she caused. The second was today where I was actually scolded for cancelling at short notice. Our offer for another property was accepted so there was no need to view his... Read Full Review
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Veronica A. Corvine said about Jeffries & Partners
Services : Sales( Prospective Vendor/Buyer )Date: 11th Mar 2021
Two bad experiences with them. The first was a blasé agent who couldn't have cared less for an inconvenience she caused. The second was today where I was actually scolded for cancelling at short notice. Our offer for another property was accepted so there was no need to view his future commission maker. If he had asked the reason first, he could have avoided a return scolding from me. Agents like this are a fine example of why agents get such a bad rap, making it obvious they're only looking out for themselves.
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Thoroughly ...
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5 Star Review
Adam
By : 'Gary'
Services : Sales( As a Vendor )
Sold price : £165000
Would you recommend ? : Yes
Postcode : PO1
Oct 5, 2020
People found this helpful1
Having used Jeffries estate agents, North End twice to sell properties during 2020, I can give nothing but praise. They really did everything possible to get both deals done and succeeded in a professional way. I was kept informed at all times on how the selling of both properties was... Read Full Review
Comments (0)Having used Jeffries estate agents, North End twice to sell properties during 2020, I can give nothing but praise.
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Gary Betteridge said about Jeffries & Partners
Services : Sales( As a Vendor )Date: 5th Oct 2020
Having used Jeffries estate agents, North End twice to sell properties during 2020, I can give nothing but praise.
They really did everything possible to get both deals done and succeeded in a professional way.
I was kept informed at all times on how the selling of both properties was progressing.
Without question, I would use this Estate Agent in the future.
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Waste of ...
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1 Star Review
By : 'Chloe'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : PO2
Aug 24, 2020
People found this helpful1
Last week I booked to view a property on the 24th Aug. The day before the viewing I saw online that the property said 'let confirmed' so I emailed to check. No response. No call on the day so I assumed all was going ahead. Got to the property and the existing tenant answered and... Read Full Review
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Chloe said about Jeffries & Partners
Services : Letting( As a Prospective Landlord/Tenant )Date: 24th Aug 2020
Last week I booked to view a property on the 24th Aug. The day before the viewing I saw online that the property said 'let confirmed' so I emailed to check. No response. No call on the day so I assumed all was going ahead. Got to the property and the existing tenant answered and informed me that the property was already let and that there shouldn't be anymore viewings. I called the office and was told that there was no record of my viewing, or of me at all on their system. Sent an email querying the situation and still no response. I travelled to Portsmouth specifically for the viewing so am quite frustrated, especially as I paid for travel for the day.
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Fast, Efficient and Great ...
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5 Star Review
Ella
By : 'Heather'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : PO5
Apr 21, 2020
People found this helpful0
Fast, Efficient and Great Service. In these trying times - when viewings etc are not really possible I was so pleasantly surprised to have had a prompt, efficient and speedy service with all checks etc completed in no time at all. Ella who I dealt with, even answered on a bank holiday - now that... Read Full Review
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Heather Baillie said about Jeffries & Partners
Services : Letting( As a Tenant )Date: 21st Apr 2020
Fast, Efficient and Great Service. In these trying times - when viewings etc are not really possible I was so pleasantly surprised to have had a prompt, efficient and speedy service with all checks etc completed in no time at all. Ella who I dealt with, even answered on a bank holiday - now that is commitment. I have not rented in a while through an estate agents but was impressed and would highly recommend this company to any prospective renters.
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Excellent service ...
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5 Star Review
By : 'Samuel'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PO2
Dec 11, 2019
People found this helpful0
Excellent service throughout.. had sound market knowledge and sold the property after a few viewings. They were very knowledgable and honest throughout the process. By far the best agent around.. well done to the whole... Read Full Review
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Samuel Savin said about Jeffries & Partners
Services : Sales( As a Vendor )Date: 11th Dec 2019
Excellent service throughout.. had sound market knowledge and sold the property after a few viewings. They were very knowledgable and honest throughout the process. By far the best agent around.. well done to the whole team.
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The worst agency ever!Please ...
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1 Star Review
By : 'Paulina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO15
Dec 11, 2019
People found this helpful3
The worst agency ever! Please avoid at all cost! I can only give a feedback from the tenant perspective, although they probably are not much different in other areas (judging by comments from other people) Straight to the point, today before 15:00 I reported that there is a lot of water... Read Full Review
Comments (0)The worst agency ever!
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Paulina said about Jeffries & Partners
Services : Letting( As a Tenant )Date: 11th Dec 2019
The worst agency ever!
Please avoid at all cost!
I can only give a feedback from the tenant perspective, although they probably are not much different in other areas (judging by comments from other people)
Straight to the point, today before 15:00 I reported that there is a lot of water coming out from the main pipe from the toilet. Jenny who I've spoken to ignored this completely saying that there is similar issue in different property so someone will come in to have look at this Tomorrow! As there is no other toilet to use I've asked what should i do in this case till tomorrow?
She suggested to use the toilet anyway (even though everything was coming out of it every time I flushed )
or collect the water ! (which wouldn't be even possible because the pipe practically is on the floor level)
I can't even think how people like that are still employed ...
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Avoid ...
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1 Star Review
By : 'jo'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : PO5
Mar 11, 2019
People found this helpful1
Wish I had seen the reviews before buying the house. I have had really bad experience with this estate agent. They are not very good at replying to emails or unavailable when I try to give them a call back. I have given up. I just want the process to end(at this point I am thinking of pulling out). ... Read Full Review
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jo said about Jeffries & Partners
Services : Sales( As a Buyer )Date: 11th Mar 2019
Wish I had seen the reviews before buying the house. I have had really bad experience with this estate agent. They are not very good at replying to emails or unavailable when I try to give them a call back. I have given up. I just want the process to end(at this point I am thinking of pulling out). Only two people that seems like they know what they are doing are Jack and Michael who are very good. I will review again if I see any improvement.
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I had the misfortune to ...
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1 Star Review
By : 'Linda'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PO1
Apr 8, 2017
People found this helpful5
I had the misfortune to telephone Jeffries Estate Agents on Friday enquiring about a house for sale, the gentleman who answered the telephone was very rude and very unaccommodating, if I ever wish to sell my property I will not be using this estate agents, the gentleman who I spoke to ought to go... Read Full Review
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Linda said about Jeffries & Partners
Services : Sales( Prospective Vendor/Buyer )Date: 8th Apr 2017
I had the misfortune to telephone Jeffries Estate Agents on Friday enquiring about a house for sale, the gentleman who answered the telephone was very rude and very unaccommodating, if I ever wish to sell my property I will not be using this estate agents, the gentleman who I spoke to ought to go on a customer service course and get some training on how to deal with the general public. Very unprofessional telephone manner.
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By : Emma
Jun 27, 2017We have no knowledge of this call having been made. Please provide your contact details and we will be delighted to talk about your complaint. It is so rare for us to have a genuine complaint (most...
Not impressed with the ...
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1 Star Review
By : 'Chook'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : PO20
Oct 12, 2014
People found this helpful4
Not impressed with the service we have received so far. First viewing and we were kind of just left to it. Didn't think much of it. Second viewing was much better and I rang up to secure the property after the weekend only to be told that the landlord won't accept pets (we have a blind house... Read Full Review
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Chook said about Jeffries & Partners
Services : Letting( As a Tenant )Date: 12th Oct 2014
Not impressed with the service we have received so far. First viewing and we were kind of just left to it. Didn't think much of it. Second viewing was much better and I rang up to secure the property after the weekend only to be told that the landlord won't accept pets (we have a blind house rabbit). Although the lad I spoke to went back and asked the landlord, I'm completely bewildered as to why we were shown the property in the first place? When they signed us up initially we explained the situation so as to prevent this happening so why would we then be shown the place. The landlord declined our request as he had another offer so our time was completely wasted. Bear in mind we are hoping to move county so each viewing takes us a couple of hours there and back, and we have nothing to show for it. Thank you Jeffries, for your complete and utter disinterest in potential tenants. We will not be using for the current let, nor for the purchase of a property that we are currently saving for.
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Had a terrible time with the ...
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1 Star Review
Claire
By : 'Granada'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO40
Sep 11, 2014
People found this helpful5
Had a terrible time with the agents towards the end of the contract, we cleaned the flat to a much better state than when we moved in and yet we're still deducted money from our deposit. Claire from Jeffries then went on to send proof of cleaning from before we moved in despite our inventory... Read Full Review
What agent could do to change your mind?
Been reasonable regarding the obvious deceit involved when proving the previous cleaning of the flat. Been truthful about what they actually felt during the checkout procedure rather than saying everything was fine then charging us.
Comments on Agent Fees
Ridiculous end of contract fees and paperwork fees with VAT added onto everything.
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Granada said about Jeffries & Partners
Services : Letting( As a Tenant )Date: 11th Sep 2014
Had a terrible time with the agents towards the end of the contract, we cleaned the flat to a much better state than when we moved in and yet we're still deducted money from our deposit. Claire from Jeffries then went on to send proof of cleaning from before we moved in despite our inventory specifying all of the dirt that was in the flat. Incredibly sneaky and deceitful and we were treated as though we were criminals when we caused no damage to the property or had any issues for our whole stay. They also would not give us the landlords details so that we could discuss the issue with them. I really hope no one uses Jeffires as a landlord, seller, buyer or tennant in the future so you don't get scammed too!
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I am a private seller and ...
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1 Star Review
Adam
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £155000
Would you recommend ? : No
Postcode : PO3
Jun 24, 2014
People found this helpful5
I am a private seller and based on initial meetings with three agents, selected Jeffries to sell my property in Portsmouth. I have three key observations / shortcomings (two of which have been mentioned by reviewers previously): 1. Not mentioned in any conversations or emails prior to signing,... Read Full Review
What agent could do to change your mind?
I have written to the agent with detailed feedback previously. All I wanted was integrity.
Comments (1)I am a private seller and based on initial meetings with three agents, selected Jeffries to sell my property in Portsmouth. I have three key observations / shortcomings (two of which have been mentioned by reviewers previously):
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Mr R M Polding said about Jeffries & Partners
Services : Sales( As a Vendor )Date: 24th Jun 2014
I am a private seller and based on initial meetings with three agents, selected Jeffries to sell my property in Portsmouth. I have three key observations / shortcomings (two of which have been mentioned by reviewers previously):
1. Not mentioned in any conversations or emails prior to signing, is the fact that the small print in their T&C document states that any termination period can only commence at the END of the initial contract period. When I discovered that the different members of staff were telling me completely different stories about prospective buyers (sincerity, readiness / intention to proceed and so on) and I eventually lost faith in anything they were telling me, I choose to move to another agent. Jeffries countered with: 'you cannot leave us you are under contract'; 'it is standard for notice periods to start at the end of a contract'; 'we have found you a buyer so contractually you cannot terminate' and so on. When I pointed out that I had not even been asked to sign the contract, the strong rhetoric faded to 'oh, we will let you go then...'. I checked other agents T&C documents; I can find no others that ADD the notice period to the end of the contract - this does not seem legally credible / reasonable.
2. My hint at Jeffries real character (revealed as I left them) has been amplified since then (May 2014). They have left my property as 'Sold' on Rightmove and despite several phone calls and promises from junior staff - to investigate and get back to me - no action has been taken and not a single courtesy phone call to let me know the status with this erroneous listing. Of course, prospective buyers are less likely to call my new agent if they see a dual listing and the property as 'sold'. I have called several times to ask to speak with the manager, Adam Redman, who mysteriously vanishes every time I call. Needless to say, Adam was calling me every few hours in the run up to me leaving Jeffries.
3. I am about to involve the Ombudsman to review operations at Jeffries. I do not yet know whether (as another reviewer wrote) the culture is unprofessional from the top down, or whether it is simply a case of a 'bad apple' in the case of Adam Redman, but certainly not a single one of my polite emails has been replied to. I have other properties to sell in Portsmouth and I am staggered that a branch manager of an independent chain, does not have the basic business sense and courtesy to reply to any customer or former customer's emails.
If you want a straight forward, professional agent, my advice is to leave Jeffires well alone. And just in case they claim otherwise, no I am not a competing agent (!) I am a male aged 50, living in Esher in Surrey, with a professional career behind me.
The UK's Largest Customer Review Website for the Property Industry
By : Emma
Jun 27, 2017There was never an investigation from the ombudsman. No records of this...
I've been a private landlord ...
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5 Star Review
By : 'EdG'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PO1
May 30, 2013
People found this helpful0
I've been a private landlord since 2006 and after a bad experience with a major chain I've generally undertook all letting myself. However, there have been two instances where I've not had the time to let my properties myself, and on these occasions in 2010 and 2012 I've instructed Jeffries. I... Read Full Review
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EdG said about Jeffries & Partners
Services : Letting( As a Owner )Date: 30th May 2013
I've been a private landlord since 2006 and after a bad experience with a major chain I've generally undertook all letting myself. However, there have been two instances where I've not had the time to let my properties myself, and on these occasions in 2010 and 2012 I've instructed Jeffries. I went for the finders-only service and the fee was very competitive, especially considering it includes all the tenant referencing. They took on board all my requirements and got my listing live within 24 hours. Both times my property had multiple offers and let agreed the following day and they kept me informed all the way through the process without me having to chase. I was so impressed second time round I even sent them a box of chocolates, they'd saved me so much time. The next time a tenant moves out I won't hesitate to instruct Jeffries again to take care of letting my property, it's easily worth their fee in terms of saving my time and they've demonstrated their competence and abilities.
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SPECTACULARLY USELESS! 1 ...
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1 Star Review
By : 'Unimpressed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Dec 10, 2011
People found this helpful5
SPECTACULARLY USELESS! 1 viewing in 8 weeks. Promised editorial in Property Guide and a premium listing on Rightmove, neither of which materialised. When I complained about being misled they just ignored all my emails. Jeffries made absolutely no attempt to resolve the problems. These... Read Full Review
What agent could do to change your mind?
If I were them, I'd have put my hand up, admitted fault, and tried to recover the situation through discussion. But then I understand the importance of good customer service and maintaining good relationships...
Comments (2)SPECTACULARLY USELESS!
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Unimpressed said about Jeffries & Partners
Services : Sales( Prospective Vendor/Buyer )Date: 10th Dec 2011
SPECTACULARLY USELESS!
1 viewing in 8 weeks. Promised editorial in Property Guide and a premium listing on Rightmove, neither of which materialised.
When I complained about being misled they just ignored all my emails. Jeffries made absolutely no attempt to resolve the problems.
These cowboys in my view are anything but professional, and have no concept about the importance of honouring promises and maintaining good customer relationships. The rules are simple - IF YOU CAN'T DELIVER, DON'T COMMIT, and IF YOU MESS UP, DEAL WITH IT DON'T RUN AND HIDE.
I wouldn't use them again if my life depended on it.
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By : Jeff
May 14, 2013This is clearly a rival agent writing a poor review to attempt to damage us. The language used makes it very obvious. Jeffries sell dramatically more properties than any agent in the North End...
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