Emoov
Online Agents, London, SW1X
4.8/5, 2210 reviews
97% recommended
78% sales valuation accuracy
97% sales fee satisfaction

Contact Us

“From the outset the experience I had with eMoov was ......”

Share on :
Jun 15,2014
Minithumbup
By: 'ClareJ'
Jun 15,2014
0 people found
this helpful
From the outset the experience I had with eMoov was extremely positive. I did deal with several members of staff but from my first telephone enquiry when my call was answered Karun, my fears (I had a few, using an unconventional estate agent was a bit of a leap of faith) were allayed. Karun spent time to talk me through the entire process and then gave me time to think it all through before committing to using the Service. It was so refreshing to deal with an Estate Agent, who did do exactly what they said they would do, when they were asked to do it, without the usual arrogance I had experienced with those of the High Street. I was made to feel throughout the process, that I was in charge and that eMoov were actually working for me rather than me working to get the Estate Agent their commission. During viewings I made a point of talking to my prospective purchasers about the experience they had had with eMoov and they were extremely impressed also. eMoov, whilst not actually carrying out the viewings (they don't do that and I would always do my own viewings anyway) made a point of carefully booking all viewings, emailing purchasers, and texting them to remind them of where to be and when, they were also knowledgeable about my property, gave great feedback and took time to prepare excellent photographs and a very thorough write up. Most impressive was that every time I called eMoov, no matter who answered the phone, they knew who I was and all about where I was in my sales process, I never had to remind or explain a thing. The file on me must have been extremely comprehensive and always up to date. I have to admit, using eMoov made me pretty unpopular with the Estate Agents dealing with my new purchase, apparently (as I was actually told by one very large high street agent) that I would not be viewed as a viable or reliable purchaser and that they would not work hard for me in order to make properties available for me to view! An interesting attitude, considering it would be my money that got them their %, but one that didn't actually surprise me...It sounded a bit like fear to me?! I would not hesitate to use eMoov again, and I recommend them to everyone I speak to.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Russell Quirk, CEO
Jun 15, 2014
Clare. Thank you for such a comprehensive review. I'm delighted that you're happy with the way eMoov works and that your viewers were too.

I'm fascinated by your very helpful insight into the attitude of our high street competitors. To, in effect, obstruct your onward purchase because of their concerns over our growing popularity is really telling. Not to mention rather unprofessional (and indeed this approach by them falls foul of the Property Ombudsman Code of Practice and the Estate Agents Act). Very informative though in terms of the self-protection that is currently evident in the traditional industry. Thanks again. Best wishes in your new home.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 2210
2nd Jul 2021
reviewed by 'Gary'
“Very poor communication. They didn’t want to chase our seller during the process and kept just passing their number ......”
24th Jun 2021
reviewed by 'Pawel'
“I paid my fee on 3rd of March and Today (23/06/2021) I realized that their automated booking system does not work.......”
28th Apr 2021
reviewed by 'samantha stennett'
“We were sold in to a 'premium package' that was dressed up as much more than it actually was. We ......”
23rd Nov 2018
reviewed by 'Katie'
“Emoov failed to deliver a service at any level. The agent who valued and photographed my house was late on ......”
20th Nov 2018
reviewed by 'Adeel'
“The service from Ali was perfect in every sense. He gave me a realistic valuation before and after refurbishment and ......”
19th Nov 2018
reviewed by 'Do'
“Just made a phone call to emoov to find out what the crack was, was then lied to 3 times in ......”
Opening Hours
  • Monday: 00:00 - 00:00
  • Tuesday: 00:00 - 00:00
  • Wednesday: 00:00 - 00:00
  • Thursday: 00:00 - 00:00
  • Friday: 00:00 - 00:00
  • Saturday: 00:00 - 00:00
  • Sunday: 00:00 - 00:00
Address

Emoov
121 Sloane Street
London
Greater London
SW1X 9BW
0333 300 2526

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 78% 97% £22,500 £35,750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 3 6 0 1580 26 325 8 222 22
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall
Latest Properties

No Properties

“Poor communication...”

Share on :
Jul 02,2021
Minithumbdown
By: 'Gary'
Jul 02,2021
0 people found
this helpful
Very poor communication. They didn’t want to chase our seller during the process and kept just passing their number on to get an update from them. We didn’t want to go down this road as wanted to keep it a professional process but ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I paid my fee on 3rd of March and Today (23/06/2021) ......”

Share on :
Jun 24,2021
Minithumbdown
claim your profile
Jonathan
By: 'Pawel'
Jun 24,2021
1 people found
this helpful
I paid my fee on 3rd of March and Today (23/06/2021) I realized that their automated booking system does not work. In other words - I was waisting my time waiting for viewings... At the same time it could be worth to mention, that neither dedicated ...
read full review
Attachments

Review file
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were sold in to a 'premium package'......”

Share on :
Apr 28,2021
Minithumbdown
By: 'samantha stennett'
Apr 28,2021
1 people found
this helpful
We were sold in to a 'premium package' that was dressed up as much more than it actually was. We were told that we would have top listings on Rightmove and Zoopla along with social media marketing when in reality we had premium visibility on ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Unprofessional. Unethical. Apathetic and incompetent....”

Share on :
Nov 23,2018
Minithumbdown
By: 'Katie'
Nov 23,2018
2 people found
this helpful
Emoov failed to deliver a service at any level. The agent who valued and photographed my house was late on both occasions. They couldn't market my property because there was an 'issue' with my account. I rang 13 times in two days and sent 12 emails and ...
read full review
Comment on agent fees
Overpriced for what they delivered.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great Service from Emoov and Ali...”

Share on :
Nov 20,2018
Minithumbup
By: 'Adeel'
Nov 20,2018
0 people found
this helpful
The service from Ali was perfect in every sense. He gave me a realistic valuation before and after refurbishment and knew my area very well. I highly recommend him if you need a proper property consultant in Stratford and Plaistow....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Dont use they will just lie to you through your selling process...”

Share on :
Nov 19,2018
Minithumbdown
By: 'Do'
Nov 19,2018
2 people found
this helpful
Just made a phone call to emoov to find out what the crack was, was then lied to 3 times in a row this is not the first time either been having problems with emoov for 1.5 years, they use ghost buyers to keep you with them ...
read full review
Comment on agent fees
Bad pester you but cant be arsed to let you know the position of your property
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great job...”

Share on :
Nov 19,2018
Minithumbup
By: 'Richard'
Nov 19,2018
0 people found
this helpful
Great services from start to finish from Jonathan Fleet our appointed agent. Jonathan was knowledgeable and efficient and with the support of the Emoov team in the office the sale went smoothly within a few weeks. I achieved a price that the local estate agents ...
read full review
Comment on agent fees
All good as described
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Really poor service all round...”

Share on :
Nov 07,2018
Minithumbdown
By: 'Karen'
Nov 07,2018
0 people found
this helpful
Emoov Were full of attention when we signed up and then we barely heard from them now are you didn't Tom Fitch appears to have disappeared and they haven't put anyone else in touch with us. When I email I always get a quick and ...
read full review
Comment on agent fees
The agents fees are a complete and utter waste of money.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Outstandingly patient and helpful....”

Share on :
Oct 22,2018
Minithumbup
By: 'Norman'
Oct 22,2018
1 people found
this helpful
Lisa went beyond the call of duty to assist my wife and I to get our house listed. Within one hour she had us up and running. She was amazingly patient and helpful. Well done Lisa, you're a good lady and thank you so much ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Bad service...”

Share on :
Oct 09,2018
Minithumbdown
By: 'Thorn'
Oct 09,2018
1 people found
this helpful
Dont belive all the hype. I arranged a valuation on Tuesday for 10.00 on 6th October. I got an email confirmation stating that I would receive a call to discuss what happens next. By 5th - no call, so I rang them myself. Adviser couldn't understand ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Cost me an awful lot of money for nothing...”

Share on :
Oct 03,2018
Minithumbdown
By: 'George'
Oct 03,2018
0 people found
this helpful
Emoovs inability to control their vendor led to me losing £350 with in a matter of 24hrs. Monday evening I viewed the property Tuesday morning I made the offer in which I said I would exchange in 10 days (very fast for a normal transaction), in the ...
read full review
Comment on agent fees
can't comment on fees
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Highly professional!...”

Share on :
Oct 01,2018
Minithumbup
By: 'Red'
Oct 01,2018
0 people found
this helpful
Jonathan Fleet has been great to work with during the selling of our house. He has shown enthusiasm, honesty, reliability and courtesy throughout the process. His knowledge of the local market and his professionalism have made the whole selling experience easy and stress-free and I ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“DA1 - Jonathan Fleet - Brilliant...”

Share on :
Sep 30,2018
Minithumbup
By: 'Robert'
Sep 30,2018
1 people found
this helpful
I was slightly hesitant to use an online estate agent, so I decided to go with one of the top named high-street agents. I swapped to Emoov, 9 days in. I received a better service from Jonathan Fleet and his team in the first 2 days and ...
read full review
Comment on agent fees
Good
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Jonathan Fleet
Sep 30, 2018
View all comments (1)
Thank you Rob it is very much appreciated. ...

“Great experience from start to finish...”

Share on :
Sep 26,2018
Minithumbup
By: 'Mr'
Sep 26,2018
0 people found
this helpful
This is the second time of using Emoov & we will most certainly be using them again. What you get for your money is exceptional and no different from an agent on the high street just without the massive bill at the end of it. In ...
read full review
Comment on agent fees
Brillant, Don't change them!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Simply Sorted...”

Share on :
Sep 11,2018
Minithumbup
By: 'Stewponey'
Sep 11,2018
0 people found
this helpful
I had cause to use the live chat today and speak with Isobel. Simply sorted all my questions, polite and to the point nothing phased her and it was a pleasure messaging with her....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent communication...”

Share on :
Sep 07,2018
Minithumbup
claim your profile
Ross
By: 'Emma'
Sep 07,2018
0 people found
this helpful
Ross was extremely helpful throughout the process and he was a pleasure to deal with. Excellent communication skills and made me feel at ease at a stressful time. Thank you Ross...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“email exchange...”

Share on :
Sep 04,2018
Minithumbup
By: 'Al'
Sep 04,2018
0 people found
this helpful
Molly picked up a question I had left on live chat the previous evening and dealt with it swiftly. Her communications by email were clear and helpful, thank you. Emoov have been a great agent through my sale process. Gregory Keniston took great photos and ...
read full review
Comment on agent fees
Excellent value
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very helpful...”

Share on :
Aug 28,2018
Minithumbup
By: 'Simonstery'
Aug 28,2018
0 people found
this helpful
Isobel was very helpful in negotiating with potential buyers. Great service and great communication! Would definitely recommend her and Emoov....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Super helpful...”

Share on :
Aug 27,2018
Minithumbup
By: 'Paul'
Aug 27,2018
0 people found
this helpful
Started a chat to confirm that I had all my DD documentation correct and Lisa checked quickly and advised me of what I needed to add. When I didn't have one doc to hand, she called me and quickly talked me through the ID process ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Molly Haley - Excellent offer and progression service...”

Share on :
Aug 24,2018
Minithumbup
By: 'Paul'
Aug 24,2018
0 people found
this helpful
Emoov, and in particular, Molly Haley were excellent in managing my property from sale through to completion. We had some issues in our chain and Molly Haley was just excellent at chasing and pushing things through on our behalf Thanks to all...
read full review
Comment on agent fees
Fees were great, £795 all in was just unbeatable Emoov also have a great reputation
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Friendly and Knowledgeable...”

Share on :
Aug 22,2018
Minithumbup
By: 'Charlotte'
Aug 22,2018
0 people found
this helpful
Felt at ease right from the start, and Ben really helped make me confident that our property would have everything it needed to be seen! Great advice on our property search, as well as the best way to sell ours. Thank you!...
read full review
Comment on agent fees
Very good value for money
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent all round...”

Share on :
Aug 22,2018
Minithumbup
By: 'Steve'
Aug 22,2018
0 people found
this helpful
It is a stressful time buying a house and we felt particularly apprehensive when dealing, for the first time, with an online agency. We need not have worried - the service that we have received has been excellent and Isobel has been a pleasure to ...
read full review
Comment on agent fees
Not applicable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Ben Allen is an excellent agent with excellent customer service, especially with tech queries....”

Share on :
Aug 21,2018
Minithumbup
By: 'Nicola'
Aug 21,2018
0 people found
this helpful
Ben is an asset to the Emoov team. I recommend his excellent, efficient and friendly approach. Thank you for your help and support with the sale of our house....
read full review
Comment on agent fees
Very competitive fees.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Brilliant....”

Share on :
Aug 19,2018
Minithumbdown
By: 'Jonathan'
Aug 19,2018
0 people found
this helpful
Holly and Gregory were brilliant. Lovely to work with and great communication throughout. Thanks to you both and would recommend you both highly....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great communication from Isobel...”

Share on :
Aug 18,2018
Minithumbup
By: 'Mel'
Aug 18,2018
0 people found
this helpful
Great friendly advise and very prompt on communication.i found emailing a better way of communicating rather then been put through to a call centre...
read full review
Comment on agent fees
N/a
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent Service even for Buyers...”

Share on :
Aug 18,2018
Minithumbup
By: 'Vijay'
Aug 18,2018
0 people found
this helpful
Dealing with Emoov for my current purchase was a wonderful experience. I have used both online and traditional estate agents in the past and can say the service offered by emoov was best of both. Chloe Cook was very approachable all through the transaction. Especially ...
read full review
Comment on agent fees
As a Buyer was not involved in any fee
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service...”

Share on :
Aug 17,2018
Minithumbup
By: 'Davor'
Aug 17,2018
0 people found
this helpful
I was at first hesitant to go for an online agent, but was so pleasantly surprised to discover how professional Emoov were throughout the process. They were quick to respond and take action to progress the sale, and offered support working as a team. It ...
read full review
Comment on agent fees
The fees are very competitive, lower than many other agents, and I think Emoov is probably the best option for any property seller.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Getting me on the Market...”

Share on :
Aug 16,2018
Minithumbup
By: 'Marie'
Aug 16,2018
1 people found
this helpful
Many Thanks to Nathan for explaining each stage and helping me get my property on the market. Very Much appreciated....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Brilliant...”

Share on :
Aug 16,2018
Minithumbup
By: 'dgowl'
Aug 16,2018
0 people found
this helpful
Nathan keeps you informed throughout which in my opinion is very good customer service. Hes friendly and helpful. Emoov have been great with me, couldnt ask for more! Thanks to all the team at emoov!...
read full review
Comment on agent fees
Well priced in a competitive market
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great once again...”

Share on :
Aug 15,2018
Minithumbup
By: 'CHurst'
Aug 15,2018
0 people found
this helpful
Efficient, effective and polite. Isobel understands the need for good customer service and how to deliver it. 5 stars. Lead by example....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:11 PM 18/04/2019 by allAgents

Awards won by Emoov, London SW1X 9BW



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn