The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
4.8/5, 2219 Reviews
97% Recommended
78% sales valuation accuracy
97% sales fee satisfaction
Report generated on (14 April 2025 @ 20:18:52)
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By : 'ClareJ'
Services : Sales(As a Vendor)
Sold price : £238500
Would you recommend ? : Yes
Postcode : RG1
From the outset the experience I had with eMoov was extremely positive. I did deal with several members of staff but from my first telephone enquiry when my call was answered Karun, my fears (I had a few, using an unconventional estate agent was a bit of a leap of faith) were allayed. Karun spent time to talk me through the entire process and then gave me time to think it all through before committing to using the Service. It was so refreshing to deal with an Estate Agent, who did do exactly what they said they would do, when they were asked to do it, without the usual arrogance I had experienced with those of the High Street. I was made to feel throughout the process, that I was in charge and that eMoov were actually working for me rather than me working to get the Estate Agent their commission. During viewings I made a point of talking to my prospective purchasers about the experience they had had with eMoov and they were extremely impressed also. eMoov, whilst not actually carrying out the viewings (they don't do that and I would always do my own viewings anyway) made a point of carefully booking all viewings, emailing purchasers, and texting them to remind them of where to be and when, they were also knowledgeable about my property, gave great feedback and took time to prepare excellent photographs and a very thorough write up. Most impressive was that every time I called eMoov, no matter who answered the phone, they knew who I was and all about where I was in my sales process, I never had to remind or explain a thing. The file on me must have been extremely comprehensive and always up to date. I have to admit, using eMoov made me pretty unpopular with the Estate Agents dealing with my new purchase, apparently (as I was actually told by one very large high street agent) that I would not be viewed as a viable or reliable purchaser and that they would not work hard for me in order to make properties available for me to view! An interesting attitude, considering it would be my money that got them their %, but one that didn't actually surprise me...It sounded a bit like fear to me?! I would not hesitate to use eMoov again, and I recommend them to everyone I speak to.
By : Russell Quirk, CEO
Jun 15, 2014Clare. Thank you for such a comprehensive review. I'm delighted that you're happy with the way eMoov works and that your viewers were too. I'm fascinated by your very helpful insight into the attitude of our high street competitors. To, in effect, obstruct your onward purchase because of their concerns over our growing popularity is really telling. Not to mention rather unprofessional (and indeed this approach by them falls foul of the Property Ombudsman Code of Practice and the Estate Agents Act). Very informative though in terms of the self-protection that is currently evident in the traditional industry. Thanks again. Best wishes in your new home.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sale | 78% | 97.00% | £22,500 | £35,750,000 |
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
18 | 3 | 6 | 0 | 1581 | 27 | 325 | 10 | 227 | 22 |
Emoov
121 Sloane Street, London, Greater London
SW1X 9BW
0333 300 2526
By : 'Gary'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : B14
Very poor communication. They didn’t want to chase our seller during the process and kept just passing their number on to get an update from them. We didn’t want to go down this road as wanted to keep it a professional process but eventually had ... Read Full Review
Jonathan
By : 'Pawel'
Branch : Online Agents, 121 Sloane Street
Services : Sales( Prospective Vendor/Buyer )
Sold price : £250000
Would you recommend ? : No
Postcode : N22
I paid my fee on 3rd of March and Today (23/06/2021) I realized that their automated booking system does not work. In other words - I was waisting my time waiting for viewings... At the same time it could be worth to mention, that neither dedicated emoov agent nor the Customer Services were ... Read Full Review
By : 'samantha'
Branch : Online Agents, 121 Sloane Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : N2
We were sold in to a 'premium package' that was dressed up as much more than it actually was. We were told that we would have top listings on Rightmove and Zoopla along with social media marketing when in reality we had premium visibility on Rightmove only and the social media marketing ... Read Full Review
By : 'Katie'
Branch : Online Agents, 121 Sloane Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PE29
Emoov failed to deliver a service at any level. The agent who valued and photographed my house was late on both occasions. They couldn't market my property because there was an 'issue' with my account. I rang 13 times in two days and sent 12 emails and nobody was willing to help me ... Read Full Review
Overpriced for what they delivered.
By : 'Adeel'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E16
The service from Ali was perfect in every sense. He gave me a realistic valuation before and after refurbishment and knew my area very well. I highly recommend him if you need a proper property consultant in Stratford and ... Read Full Review
By : 'Do'
Branch : Online Agents, 121 Sloane Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RM20
Just made a phone call to emoov to find out what the crack was, was then lied to 3 times in a row this is not the first time either been having problems with emoov for 1.5 years, they use ghost buyers to keep you with them and they use them when you get difficult with them i just want honest facts ... Read Full Review
Bad pester you but cant be arsed to let you know the position of your property
By : 'Richard'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Sold price : £393000
Would you recommend ? : Yes
Postcode : DA11
Great services from start to finish from Jonathan Fleet our appointed agent. Jonathan was knowledgeable and efficient and with the support of the Emoov team in the office the sale went smoothly within a few weeks. I achieved a price that the local estate agents said was highly ... Read Full Review
All good as described
By : 'Karen'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CM7
Emoov Were full of attention when we signed up and then we barely heard from them now are you didn't Tom Fitch appears to have disappeared and they haven't put anyone else in touch with us. When I email I always get a quick and positive and pleasant response but nothing happens. ... Read Full Review
The agents fees are a complete and utter waste of money.
By : 'Norman'
Branch : Online Agents, 121 Sloane Street
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : BN20
Lisa went beyond the call of duty to assist my wife and I to get our house listed. Within one hour she had us up and running. She was amazingly patient and helpful. Well done Lisa, you're a good lady and thank you so much for your support - all you did for us was much appreciated. THANK ... Read Full Review
By : 'Thorn'
Branch : Online Agents, 121 Sloane Street
Services : Surveying
Would you recommend ? : No
Postcode : HX6
Dont belive all the hype. I arranged a valuation on Tuesday for 10.00 on 6th October. I got an email confirmation stating that I would receive a call to discuss what happens next. By 5th - no call, so I rang them myself. Adviser couldn't understand why I was ringing. I had to read out ... Read Full Review
By : 'George'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : B93
Emoovs inability to control their vendor led to me losing £350 with in a matter of 24hrs. Monday evening I viewed the property Tuesday morning I made the offer in which I said I would exchange in 10 days (very fast for a normal transaction), in the afternoon the offer was accepted. All going ... Read Full Review
can't comment on fees
By : 'Red'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DA12
Jonathan Fleet has been great to work with during the selling of our house. He has shown enthusiasm, honesty, reliability and courtesy throughout the process. His knowledge of the local market and his professionalism have made the whole selling experience easy and stress-free and I wouldn't ... Read Full Review
Good
By : 'Robert'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Sold price : £208000
Would you recommend ? : Yes
Postcode : DA1
I was slightly hesitant to use an online estate agent, so I decided to go with one of the top named high-street agents. I swapped to Emoov, 9 days in. I received a better service from Jonathan Fleet and his team in the first 2 days and it was 33% of the price!!. Jonathan was available whenever I ... Read Full Review
Good
By : Jonathan Fleet
Sep 30, 2018Thank you Rob it is very much...
By : 'Mr'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SS0
This is the second time of using Emoov & we will most certainly be using them again. What you get for your money is exceptional and no different from an agent on the high street just without the massive bill at the end of it. In fact it's better as the staff really know their clients and ... Read Full Review
Brillant, Don't change them!
By : 'Stewponey'
Branch : Online Agents, 121 Sloane Street
Services : Conveyancing
Would you recommend ? : Yes
Postcode : DY7
I had cause to use the live chat today and speak with Isobel. Simply sorted all my questions, polite and to the point nothing phased her and it was a pleasure messaging with ... Read Full Review
Ross
By : 'Emma'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CM2
Ross was extremely helpful throughout the process and he was a pleasure to deal with. Excellent communication skills and made me feel at ease at a stressful time. Thank you ... Read Full Review
Good
By : 'Al'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LN2
Molly picked up a question I had left on live chat the previous evening and dealt with it swiftly. Her communications by email were clear and helpful, thank you. Emoov have been a great agent through my sale process. Gregory Keniston took great photos and was really supportive and informative ... Read Full Review
Excellent value
By : 'Simonstery'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM1
Isobel was very helpful in negotiating with potential buyers. Great service and great communication! Would definitely recommend her and ... Read Full Review
By : 'Paul'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SL1
Started a chat to confirm that I had all my DD documentation correct and Lisa checked quickly and advised me of what I needed to add. When I didn't have one doc to hand, she called me and quickly talked me through the ID process questions and passed me through. Also explained how the viewing ... Read Full Review
By : 'Paul'
Branch : Online Agents, 121 Sloane Street
Services : Sales( As a Vendor )
Sold price : £596000
Would you recommend ? : Yes
Postcode : BR3
Emoov, and in particular, Molly Haley were excellent in managing my property from sale through to completion. We had some issues in our chain and Molly Haley was just excellent at chasing and pushing things through on our behalf Thanks to ... Read Full Review
Fees were great, £795 all in was just unbeatable Emoov also have a great reputation
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Last updated at 4/18/2019, 9:41:31 AM by allAgents