33% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 25,2014
Apr 25,2014
0
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We have had the worst experience a tenant can imagine with our rental from Acorn. Our review is however mixed as not all aspects of the tenancy arrangement have been negative. We received great service from the letting office represented by Mr Callum Haughton. He was very courteous and patient, and genuinely a great service professional.
Our horrors began when the letting process was over and we actually moved into the new rental. The landlord had promised to undertake some painting, refuse removal and cleaning before we moved into the property. This we had put to Callum who then got the assurance from the landlord. After we moved in we realised that the landlord had reneged on his promises and nothing that we agreed had been done. We then began our discussions with Acorn to get this sorted. Callum was still trying to assist us but the matter at hand was now one for the attention of the property management office.
We sent numerous emails to Cleo Lawrence complaining about the situation we were in. We had to sleep on a mattress because it didn't make sense getting settled without the house cleaned and painted. The walls were filthy and full of nails. The boiler pipes were dangerously exposed and there was a whole pile of garbage in the backyard. All this for 1100 pounds per month and we were not having it.
Our main complaint is the poor customer service offered by Ms Lawrence, who responded to us very intermittently during our whole dilemma. What is also appalling is the lack of due diligence by Acorn who did not. Check to see if the works had been done before we moved in. They were very quick to ask us for their fees and deposit though. It appears that Acorn is acting only in the interest of the landlord. We asked that they ask for compensation on our behalf for our inconveniences and we got an agreement for 100 pounds discount. It was only when I withheld 100 pounds from the rent owed that calls and responses from Cleo came pouring in, justifying my statement that Acorn only seems to be acting on behalf of the landlord and not the tenant. The tenancy agreement gives rights to both parties and Acorn is obligated to act on the behalf of both. I am not sure Acorn is different from most in this regard but I am letting others know nonetheless.
I forgot to mention that my wife is pregnant and because of the ordeal I was forced to leave my wife in the house with a stranger while he painted and with paint fumes, for 3 weeks in the first month of rental. To think that after all of that we barely received a discount of 100 pounds.
Our horrors began when the letting process was over and we actually moved into the new rental. The landlord had promised to undertake some painting, refuse removal and cleaning before we moved into the property. This we had put to Callum who then got the assurance from the landlord. After we moved in we realised that the landlord had reneged on his promises and nothing that we agreed had been done. We then began our discussions with Acorn to get this sorted. Callum was still trying to assist us but the matter at hand was now one for the attention of the property management office.
We sent numerous emails to Cleo Lawrence complaining about the situation we were in. We had to sleep on a mattress because it didn't make sense getting settled without the house cleaned and painted. The walls were filthy and full of nails. The boiler pipes were dangerously exposed and there was a whole pile of garbage in the backyard. All this for 1100 pounds per month and we were not having it.
Our main complaint is the poor customer service offered by Ms Lawrence, who responded to us very intermittently during our whole dilemma. What is also appalling is the lack of due diligence by Acorn who did not. Check to see if the works had been done before we moved in. They were very quick to ask us for their fees and deposit though. It appears that Acorn is acting only in the interest of the landlord. We asked that they ask for compensation on our behalf for our inconveniences and we got an agreement for 100 pounds discount. It was only when I withheld 100 pounds from the rent owed that calls and responses from Cleo came pouring in, justifying my statement that Acorn only seems to be acting on behalf of the landlord and not the tenant. The tenancy agreement gives rights to both parties and Acorn is obligated to act on the behalf of both. I am not sure Acorn is different from most in this regard but I am letting others know nonetheless.
I forgot to mention that my wife is pregnant and because of the ordeal I was forced to leave my wife in the house with a stranger while he painted and with paint fumes, for 3 weeks in the first month of rental. To think that after all of that we barely received a discount of 100 pounds.
What agent could do to change your mind?
The agent could have acted with more due attention and sympathy for the tenant which the company also represents. Her communication skills are awful and desires much improvement.Attached Filesnbsp;
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Latest Reviews
8th Aug 2018
reviewed by 'Amanda'
5th Jul 2018
reviewed by '466A'
19th Aug 2014
reviewed by 'Sarah'
30th Jun 2014
reviewed by 'Very'
16th Jun 2014
reviewed by 'Dan'
Opening Hours
Address
Acorn Group Estate Agents
321 Baring Road
Grove Park,London
Greater London
SE12 0DZ
020 8857 2244
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 50% | £28,300 | £360,000 |
| Lettings | 0% | 0% | £850 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 4 | 1 | 1 | 0 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 08,2018
Aug 08,2018
0
people found
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We was given all the old spill whilst Matt came to value our property, why they was worth the extra percentage etc as they go the extra mile, what fools we were. Totally unprofessional our property was non traditional construction, ( which is fine) but some ...
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Comment on agent fees
Expensive
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Jul 05,2018
Jul 05,2018
2
people found
this helpful
this helpful
First and foremost I am disappointed. I first view the property with Mo, and was pleased with what I saw. We asked mo some question about service charge and ect, we had to correct him, because we knew what he said was incorrect to our ...
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Apr 01,2015
Apr 01,2015
2
people found
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this helpful
the estate agent just lied about everything including previous sold prices in the area and what the property would include. Couldn't advise on any useful information. Missed appointments and did nothing to aid relation between seller and buyer.
If you are thinking of selling a ...
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Aug 19,2014
Aug 19,2014
0
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I highly recommend Joshua, he has been so helpful and professional throughout the sale process of my house from the moment that we met when he came to my house to value, the lovely photos that he took and the way that he conducted my ...
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Jun 30,2014
Jun 30,2014
0
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I was advised by a friend not to use Acorn when I decided to let out my flat, however having met with the very enthusiastic letting agent I thought that she may have been unlucky with having poor service given to her, biggest mistake of ...
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What agent could do to change your mind?
Firstly they could have found me a proper tenant first time around instead of wasting time with a totally unsuitable tenant. They could use a proper inventory company that knows what they are doing. They can try to concentrate on the telephone call they are on so they know what property they are discussing. To call back when you have left a message. To send you a statement every month without having to chase them. To act promptly and efficiently, and if they have too many properties to look after hire more staffAttached Filesnbsp;
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Jun 16,2014
Jun 16,2014
1
people found
this helpful
this helpful
James at the SE12 branch... lie after lie after lie. Lies in a polite manner, I will admit!
To start off I had requested a viewing with James for a property requiring total modernisation. After the viewing I put in an offer £20,000 below the guide ...
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What agent could do to change your mind?
STOP BEING CORRUPT, LYING A***HOLES.Attached Filesnbsp;
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Aug 20, 2014
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(1)
Dear Dan,
We sell a lot of properties every month but thankfully we keep a record of all transactions. We don't however have record of the above purchase.
Could you please reply to this post with the address of the property so I can look into this matter further, alternatively please email me directly at [email protected]
Regards,
James Drewett ...
Apr 25,2014
Apr 25,2014
0
people found
this helpful
this helpful
We have had the worst experience a tenant can imagine with our rental from Acorn. Our review is however mixed as not all aspects of the tenancy arrangement have been negative. We received great service from the letting office represented by Mr Callum Haughton. He ...
read full review
read full review
What agent could do to change your mind?
The agent could have acted with more due attention and sympathy for the tenant which the company also represents. Her communication skills are awful and desires much improvement.Attached Filesnbsp;
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Jan 10,2014
Jan 10,2014
4
people found
this helpful
this helpful
RUN AWAY!!!
To begin with the I lost £800 of my deposit with the agency making claims for damage that have been reported from the beginning of the tenancy.
The inventory was completely unprofessional, having items in check in that never existed and having items missing ...
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What agent could do to change your mind?
Being fair and professional, sent the mattress I paid for to me. Paying me reparations for my stolen bike and 7 months of disrepair.Attached Filesnbsp;
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May 13,2013
May 13,2013
1
people found
this helpful
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As a landlord, i would advise you not to use this company in any capacity. From day one, they have been nothing but a burden to me. On the day they moved tenants into my property, they lost the keys, and broke the gas tap. ...
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What agent could do to change your mind?
He could have refunded my entire 3 years. they didnt do what i paid them to do, so a total refund is all i would accept as the right thing to do. anything less would be an insult. I simply detest this company for what they have put me through since that god forsaken day that i agreed to do business with them.Attached Filesnbsp;
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Mar 09,2011
Mar 09,2011
5
people found
this helpful
this helpful
Terribly horrid service by all. Our boiler broke and we called the agency a number of times to get it fixed. Lived with no hot water or heating for 1 month.
Only interested in taking money, and will only ring when there was problem with rent (...
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Oct 04,2010
Oct 04,2010
5
people found
this helpful
this helpful
Recently moved into a rented property let by ACORN lettings in south-east London. I paid all my fees up-front, provided all the necessary paperwork, i.e., references, statements and such like.
However, what was to be a new beginning in my new home quickly became ...
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