The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
4.9/5, 2040 Reviews
95% Recommended
96% letting valuation accuracy
98% letting fee satisfaction
Report generated on (07 April 2025 @ 23:47:40)
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By : 'Upsetprospectivetennent'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : PE10
We booked a viewing on Friday 4th January, my boyfriend and I fell in love with the property,the landlords arrived at the same time we did and briefly showed us around the landlords are lovely. we asked the agent what the process of the application would be, we was advised of the fee, and also informed that there had been interest in the property, but no application was going through, it was 17.30 and we was told to go into the office on sat at 10.30, my boyfriend and I was really excited, so on the 5th Jan we went into the office, to be told that there was an application on the house, so we said where does that leave us, the agent said if we was more suitable we maybe in for a chance, the guy went through my boyfriends and my personal financial situation we was happy for this to happen,but I was slightly reluctant as there was two other members of staff in the office listening to our conversation, I didn't realise the application process would be quite as invasive as it was, given how other people do reference checking, this letting agency does there own credit referencing from how i understand there process, the guy flicked through our financials, and basically said due to our jobs we were not suitable applicants, now the property adviser did not even ask my boyfriend what he did, he did not once ask him about his second job, and bearing in mind we bring in per annum £56k between us. We felt that we was being prejudged, and what else wasn't taken into consideration my boyfriend is receiving a large amount of cash in the next 6 weeks, which is guaranteed, they took none of this into consideration even though the paperwork was in front of them. I felt that we was treated unfairly, I am not to worried about the house falling through, but I do think the decision making is very biased and unprofessional. we later found out that the applicants who were successful just wanted it for a short let 6 mths, we was happy to take a 12 mth let on the property and pay more in rent for this particular property, the landlords wanted someone to lease the property for long term, so my partner and I are baffled how they have the best interest for the landlords. My question is, how do we know the decision made is legal and above bord ? How do we know that the decision wasn't made the night before, and if an application was running on the property why didnt Brookedales ring my partner and I in the morning to advise of this? From my own personal experience, I will not be letting any properties from Brookdale, due to the vetting process and how the decision are made, I now fully understand why other leading professional estate agents use third party referencing agency, that goes from the application and not on the mood of an individual.
By : Mike
Jan 15, 2014The reality of the situation was this. Several tenants viewed the property in question at different times and two booked in to apply. On the appointment the writer of the review was clearly told that there may be other applications and they were told the property was not guaranteed for them, even if they came in. As it happened they came to the office after another applicant and in all six of the criteria we have for judging tenants they were below the first applicant. Although their application was good, the first one was better. Obviously we cannot have two tenancies for one property and so no money was taken and their application was declined immediately, thus not wasting any more of their time. The landlord was very happy with our decision. Quite clearly theirs is an emotional reaction, but not a fair one , to attempt to criticise us for doing our job right. Every landlord we have is glad that we base our tenant selection on who should make the best tenant, not just giving in to whoever pressures us the most. Although the writer of the review insisted on telling us they should have the property, we did not agree.
By : Upsetprospectivetennent
Apr 22, 2014I am really sorry but this is not answering the question? How is this legal that it is down to an individual to judge our financial status, and what qualifications does this person have to judge anyone on this? As all of the high street banks etc have removed this process to save the emotional backlash. Why was we not called in the morning? When you knew the property was under offer as we were told the couple that got the house was in the office 20 minutes before ourselves? So why put us through the stress and go through our personal paperwork? What criteria did we have to meet? As that is not clearly outlined. It's ok though my boyfriend and I are in a fortunate position where we were able to buy our new house, so I think Brookedales did us a favour in this instance.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Letting | 96% | 98.00% | £320 | £6,300 |
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
681 | 22 | 1201 | 71 | 0 | 0 | 0 | 0 | 47 | 5 |
Brookdale Property Management
1144 Lincoln Road, Peterborough, Cambridgeshire
PE4 6BP
01733 327788
Dave
Ali
By : 'Natalia'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : PE3
I have been renting a property with Brookdale Property Management for two years, and my experience has been exceptionally positive. From the very beginning of the rental process, everything went smoothly, and the Brookdale team proved to be professionals, ready to address any issues and ensure a ... Read Full Review
Richard
By : 'Laurence'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : PE2
Brookdale Property Management Services have been my letting agent for in excess of 22 years. They have always provided an excellent service. The quality of their tenant vetting is superb. Knowing that you get quality tenants and rent always received on the due date, enables me as a landlord to ... Read Full Review
Magdalena
Georgia
By : 'Glyn'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Owner )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : PE1
I am a landlord of two properties in Peterborough and Brookdale have managed my properties for 20 or so years. During this period Brookdale have manged these properities, ensuring that both the needs of the landlord and the tenants are met, ensuring that as a landlord I can maintain my ... Read Full Review
Dave
By : 'Richard'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : PE4
Using 4 different agents I can say with certainty that as a landlord Brookdale stand head and shoulders above the rest. They do what you'd expect with professionalism and courtesy. We use them for a full management service and recommend them ... Read Full Review
Daniel
Magdalena
By : 'Phil'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : PE2
The ultimate professionals in the lettings business, Brookdale have over the past ten years consistently provided us with a first class service in the management of our small property portfolio with keen attention to detail, prompt responses to enquiries and sound advice along the way. Thoroughly ... Read Full Review
Natalie
By : 'Joseph'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : PE2
Professional and very supportive in the move in ... Read Full Review
Magdalena
Craig
By : 'Tenant'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE2
I've had a great experience with Brookdale Property Management. The team is professional, responsive, and always willing to help. Any issues are dealt with quickly and efficiently, and they really make the whole process smooth and stressfree. Highly recommend their ... Read Full Review
Natalie
By : 'Chiamaka'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE1
Natalie was very helpful in the tenancy application process. My questions were promptly addressed throughout the process. Since I moved in, Daniel has been very helpful in addressing issues arising in the course of my stay. Overall, Brookdale renders very good property letting services. I am quite ... Read Full Review
Mikey
By : 'Arinze'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE1
I highly recommend the Brookdale property. They have a very smooth application process, very friendly staff and responds quickly to any maintenance ... Read Full Review
N/a
Natalie
Daniel
By : 'Chiamaka'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE1
Natalie was very helpful in the tenancy application process. My questions were promptly addressed throughout the process. Since I moved in, Daniel has been very helpful in addressing issues arising in the course of my stay. Overall, Brookdale renders very good property letting services. I am quite ... Read Full Review
Natalie
Daniel
By : 'Chiamaka'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE1
Natalie was very helpful in the tenancy application process. My questions were promptly addressed throughout the process. Since I moved in, Daniel has been very helpful in addressing issues arising in the course of my stay. Overall, Brookdale renders very good property letting services. I am quite ... Read Full Review
Natalie
Daniel
By : 'Chiamaka'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE1
Natalie was very helpful in the tenancy application process. My questions were promptly addressed throughout the process. Since I moved in, Daniel has been very helpful in addressing issues arising in the course of my stay. Overall, Brookdale renders very good property letting services. I am quite ... Read Full Review
Natalie
Daniel
By : 'Chiamaka'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE1
Natalie was very helpful in the tenancy application process. My questions were promptly addressed throughout the process. Since I moved in, Daniel has been very helpful in addressing issues arising in the course of my stay. Overall, Brookdale renders very good property letting services. I am quite ... Read Full Review
By : 'Sere'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE1
It was a very easy and convenient experience to rent the house with Brookdale Property Management services. All the processes were quite transparent and ... Read Full Review
By : 'Natasha'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE2
I always get quick responses to any maintenance issues and these are resolved quickly and good clear communication throughout, I have been pleased with all the property management since moving in and the property was in really good condition with a detailed inventory completed. I did find the ... Read Full Review
By : 'Jane'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE4
This agency helped me find a property quick and easy and in my price ... Read Full Review
Fees were in my price range
By : 'Jane'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Sold price : £0
Rent PCM : £0
Would you recommend ? : Yes
The agents helped me move house quickly and easily with no problems ... Read Full Review
By : 'Aiste'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Sold price : £795
Would you recommend ? : Yes
Postcode : PE4
I was completely impressed with their professionalism and customer ... Read Full Review
Mikey
By : 'Aiste'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : PE4
I was completely impressed with their professionalism and customer ... Read Full Review
Mikey
By : 'Aiste'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : PE4
I was completely impressed with their professionalism and customer ... Read Full Review
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Last updated at 3/5/2024, 11:08:31 AM by allAgents
2022 Best Letting Agent in East of England
2023 Best Letting Agent in East of England
2024 Best Letting Agent in East of England