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Brookdale Property Management
4.9/5, 2047 Reviews
95% Recommended
100% letting valuation accuracy
97% letting fee satisfaction
Brookdale are Peterborough's largest independent letting agent. Established 1989 we manage close to 1100 rental properties solely in the Peterborough area. All of our properties are well managed and our landlords are very pleased to deal with a local, specialist Agent with expertise in our field. We have 13 staff
and 5 with more than 20 years experience. We provide a rental guarantee to our Landlords which is not insurance based. Due to our excellent performance the vast majority of our properties come from recommendations from satisfied landlords.
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Brookdale Property Management
1144 Lincoln Road,PE4 6BPCertified Customer Experience
Report Summary
Report generated on (17 June 2025 @ 22:14:59)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
 Natalia Kaminska on 31st Aug 20245 Star Review I have been renting a property with Brookdale Property Management for two years, and my experience has been exceptionally positive. From the very beginning of the rental process, everything went smoothly, and the Brookdale team proved to be professionals, ready to address any issues and ensure a comfortable living experience.
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Laurence Dobney on 30th Aug 20245 Star Review Brookdale Property Management Services have been my letting agent for in excess of 22 years. They have always provided an excellent service. The quality of their tenant vetting is superb. Knowing that you get quality tenants and rent always received on the due date, enables me as a landlord to repair and modernise the property as necessary. Good quality accommodation is then provided to good quality tenants. Happiness.
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Glyn Heath on 30th Aug 20245 Star Review I am a landlord of two properties in Peterborough and Brookdale have managed my properties for 20 or so years. During this period Brookdale have manged these properities, ensuring that both the needs of the landlord and the tenants are met, ensuring that as a landlord I can maintain my prioperties to a high standard and also ensure that my tenants are getting an excellent service and have repairs seen to expediently. I would recommend Brookdale as a letting agent to any landlord/lady renting properties in the Peterborough and having rented for several years when I was younger, with varying experiences of quality, I would be confident to rent from Brookdale.
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Richard Knight on 30th Aug 20245 Star Review Using 4 different agents I can say with certainty that as a landlord Brookdale stand head and shoulders above the rest. They do what you'd expect with professionalism and courtesy. We use them for a full management service and recommend them 100%.
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Phil on 29th Aug 20245 Star Review The ultimate professionals in the lettings business, Brookdale have over the past ten years consistently provided us with a first class service in the management of our small property portfolio with keen attention to detail, prompt responses to enquiries and sound advice along the way. Thoroughly recommended.
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"We booked a viewing on Friday ..."
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1 Star Review
By : 'Upsetprospectivetennent'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : PE10
8 Jan 2014
People found this helpful4
We booked a viewing on Friday 4th January, my boyfriend and I fell in love with the property,the landlords arrived at the same time we did and briefly showed us around the landlords are lovely. we asked the agent what the process of the application would be, we was advised of the fee, and also informed that there had been interest in the property, but no application was going through, it was 17.30 and we was told to go into the office on sat at 10.30, my boyfriend and I was really excited, so on the 5th Jan we went into the office, to be told that there was an application on the house, so we said where does that leave us, the agent said if we was more suitable we maybe in for a chance, the guy went through my boyfriends and my personal financial situation we was happy for this to happen,but I was slightly reluctant as there was two other members of staff in the office listening to our conversation, I didn't realise the application process would be quite as invasive as it was, given how other people do reference checking, this letting agency does there own credit referencing from how i understand there process, the guy flicked through our financials, and basically said due to our jobs we were not suitable applicants, now the property adviser did not even ask my boyfriend what he did, he did not once ask him about his second job, and bearing in mind we bring in per annum £56k between us. We felt that we was being prejudged, and what else wasn't taken into consideration my boyfriend is receiving a large amount of cash in the next 6 weeks, which is guaranteed, they took none of this into consideration even though the paperwork was in front of them. I felt that we was treated unfairly, I am not to worried about the house falling through, but I do think the decision making is very biased and unprofessional. we later found out that the applicants who were successful just wanted it for a short let 6 mths, we was happy to take a 12 mth let on the property and pay more in rent for this particular property, the landlords wanted someone to lease the property for long term, so my partner and I are baffled how they have the best interest for the landlords. My question is, how do we know the decision made is legal and above bord ? How do we know that the decision wasn't made the night before, and if an application was running on the property why didnt Brookedales ring my partner and I in the morning to advise of this? From my own personal experience, I will not be letting any properties from Brookdale, due to the vetting process and how the decision are made, I now fully understand why other leading professional estate agents use third party referencing agency, that goes from the application and not on the mood of an individual.
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By : Mike
15 Jan 2014The reality of the situation was this. Several tenants viewed the property in question at different times and two booked in to apply. On the appointment the writer of the review was clearly told that there may be other applications and they were told the property was not guaranteed for them, even if they came in. As it happened they came to the office after another applicant and in all six of the criteria we have for judging tenants they were below the first applicant. Although their application was good, the first one was better. Obviously we cannot have two tenancies for one property and so no money was taken and their application was declined immediately, thus not wasting any more of their time. The landlord was very happy with our decision. Quite clearly theirs is an emotional reaction, but not a fair one , to attempt to criticise us for doing our job right. Every landlord we have is glad that we base our tenant selection on who should make the best tenant, not just giving in to whoever pressures us the most. Although the writer of the review insisted on telling us they should have the property, we did not agree.
By : Upsetprospectivetennent
22 Apr 2014I am really sorry but this is not answering the question? How is this legal that it is down to an individual to judge our financial status, and what qualifications does this person have to judge anyone on this? As all of the high street banks etc have removed this process to save the emotional backlash. Why was we not called in the morning? When you knew the property was under offer as we were told the couple that got the house was in the office 20 minutes before ourselves? So why put us through the stress and go through our personal paperwork? What criteria did we have to meet? As that is not clearly outlined. It's ok though my boyfriend and I are in a fortunate position where we were able to buy our new house, so I think Brookedales did us a favour in this instance.
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Latest Reviews
Natalia Kaminska
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CHIDI CORNELIUS
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 97.00% | £320 | £6,300 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 682 | 22 | 1206 | 72 | 0 | 0 | 0 | 0 | 47 | 5 |
Areas covered
- PE1
- PE10
- PE2
- PE3
- PE4
- PE5
- PE6
- PE7
Address
Brookdale Property Management
1144 Lincoln Road, Peterborough, Cambridgeshire
PE4 6BP
01733 327788
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 13:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Trustworthy ...
5 Star Review
Dave
Ali
By : 'Natalia'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : PE3
31 Aug 2024
People found this helpful0
I have been renting a property with Brookdale Property Management for two years, and my experience has been exceptionally positive. From the very beginning of the rental process, everything went smoothly, and the Brookdale team proved to be professionals, ready to address any issues and ensure a ... Read Full Review
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Comments (0)
I have been renting a property with Brookdale Property Management for two years, and my experience has been exceptionally positive. From the very beginning of the rental process, everything went smoothly, and the Brookdale team proved to be professionals, ready to address any issues and ensure a comfortable living experience.
Was this helpful?:
Natalia Kaminska said about Brookdale Property Management
Services : Letting( As a Tenant )Date: 31st Aug 2024
I have been renting a property with Brookdale Property Management for two years, and my experience has been exceptionally positive. From the very beginning of the rental process, everything went smoothly, and the Brookdale team proved to be professionals, ready to address any issues and ensure a comfortable living experience.
During these two years, any problems that arose were resolved promptly and efficiently. For example, when repairs were needed, specialists were dispatched quickly, and all work was completed to a high standard.
Brookdale Property Management truly cares about their tenants, which is evident in their attention to detail and willingness to help in any situation.
I highly recommend Brookdale to anyone looking for a reliable landlord with excellent service.
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Brookdale Property Management ...
5 Star Review
Richard
By : 'Laurence'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : PE2
31 Aug 2024
People found this helpful0
Brookdale Property Management Services have been my letting agent for in excess of 22 years. They have always provided an excellent service. The quality of their tenant vetting is superb. Knowing that you get quality tenants and rent always received on the due date, enables me as a landlord to ... Read Full Review
Comments (0)Was this helpful?:
Laurence Dobney said about Brookdale Property Management
Services : Letting( As a Owner )Date: 30th Aug 2024
Brookdale Property Management Services have been my letting agent for in excess of 22 years. They have always provided an excellent service. The quality of their tenant vetting is superb. Knowing that you get quality tenants and rent always received on the due date, enables me as a landlord to repair and modernise the property as necessary. Good quality accommodation is then provided to good quality tenants. Happiness.
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Excellent service from ...
5 Star Review
Magdalena
Georgia
By : 'Glyn'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Owner )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : PE1
31 Aug 2024
People found this helpful0
I am a landlord of two properties in Peterborough and Brookdale have managed my properties for 20 or so years. During this period Brookdale have manged these properities, ensuring that both the needs of the landlord and the tenants are met, ensuring that as a landlord I can maintain my ... Read Full Review
Comments (0)Was this helpful?:
Glyn Heath said about Brookdale Property Management
Services : Letting( As a Owner )Date: 30th Aug 2024
I am a landlord of two properties in Peterborough and Brookdale have managed my properties for 20 or so years. During this period Brookdale have manged these properities, ensuring that both the needs of the landlord and the tenants are met, ensuring that as a landlord I can maintain my prioperties to a high standard and also ensure that my tenants are getting an excellent service and have repairs seen to expediently. I would recommend Brookdale as a letting agent to any landlord/lady renting properties in the Peterborough and having rented for several years when I was younger, with varying experiences of quality, I would be confident to rent from Brookdale.
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Using 4 different agents I ...
5 Star Review
Dave
By : 'Richard'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : PE4
30 Aug 2024
People found this helpful0
Using 4 different agents I can say with certainty that as a landlord Brookdale stand head and shoulders above the rest. They do what you'd expect with professionalism and courtesy. We use them for a full management service and recommend them ... Read Full Review
Comments (0)Was this helpful?:
Richard Knight said about Brookdale Property Management
Services : Letting( As a Owner )Date: 30th Aug 2024
Using 4 different agents I can say with certainty that as a landlord Brookdale stand head and shoulders above the rest. They do what you'd expect with professionalism and courtesy. We use them for a full management service and recommend them 100%.
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The ultimate ...
5 Star Review
Daniel
Magdalena
By : 'Phil'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : PE2
30 Aug 2024
People found this helpful0
The ultimate professionals in the lettings business, Brookdale have over the past ten years consistently provided us with a first class service in the management of our small property portfolio with keen attention to detail, prompt responses to enquiries and sound advice along the way. Thoroughly ... Read Full Review
Comments (0)Was this helpful?:
Phil Nicholson said about Brookdale Property Management
Services : Letting( As a Owner )Date: 29th Aug 2024
The ultimate professionals in the lettings business, Brookdale have over the past ten years consistently provided us with a first class service in the management of our small property portfolio with keen attention to detail, prompt responses to enquiries and sound advice along the way. Thoroughly recommended.
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Professional And Customer ...
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5 Star Review
Mickey
Craig
By : 'CHIDI'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE2
13 Jun 2025
People found this helpful0
I have always enjoyed the services from Brookdale. Responses are apt on complaints regarding the apartment I rented. I got a refund of my full deposit on the previous apartment managed by them prior to this apartment. Most importantly, their prices are very considerably better than other agents I ... Read Full Review
Comments (0)I have always enjoyed the services from Brookdale. Responses are apt on complaints regarding the apartment I rented. I got a refund of my full deposit on the previous apartment managed by them prior to this apartment.
Was this helpful?:
CHIDI CORNELIUS said about Brookdale Property Management
Services : Letting( As a Tenant )Date: 12th Jun 2025
I have always enjoyed the services from Brookdale. Responses are apt on complaints regarding the apartment I rented. I got a refund of my full deposit on the previous apartment managed by them prior to this apartment.
Most importantly, their prices are very considerably better than other agents I tried.
One thing that works my wife and I is that we ensure the apartment is clean always. We also ensure we pay our rent as at when due.
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I am renting a house through ...
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5 Star Review
Julie
Conor
By : 'Alexandru'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE3
8 Jun 2025
People found this helpful0
I am renting a house through Brookdale since 3 months now and also before that I used to rent a house about 2years and a half with them. I believe every time when I had to deal with any problem that were their responsibility the agency acted with promptness and professionalism. Efficiency is ... Read Full Review
Comments on Agent Fees
I believe that the fees are correct and in alignment with the market.
Comments (0)I am renting a house through Brookdale since 3 months now and also before that I used to rent a house about 2years and a half with them. I believe every time when I had to deal with any problem that were their responsibility the agency acted with promptness and professionalism.
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Alexandru Fugulin said about Brookdale Property Management
Services : Letting( As a Tenant )Date: 7th Jun 2025
I am renting a house through Brookdale since 3 months now and also before that I used to rent a house about 2years and a half with them. I believe every time when I had to deal with any problem that were their responsibility the agency acted with promptness and professionalism.
Efficiency is another word that would describe the agency as well, always on the phone when I was in need and always making you feel like you're opinions matters.
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Just rented a property from ...
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5 Star Review
Magdalena
By : 'Angelique'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE2
6 Jun 2025
People found this helpful0
Just rented a property from brookdale, they gave Fantastic service,very professional and kind and always there to help .Amazing customer ... Read Full Review
Comments (0)Was this helpful?:
Angelique zammit said about Brookdale Property Management
Services : Letting( As a Tenant )Date: 5th Jun 2025
Just rented a property from brookdale, they gave Fantastic service,very professional and kind and always there to help .Amazing customer service.
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5 Star Review
Magdalena
Daniel
By : 'Churchill'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE1
6 May 2025
People found this helpful0
I think they are an amazing firm to associate with as regards property ... Read Full Review
Comments (0)Was this helpful?:
Churchill Osuyah said about Brookdale Property Management
Services : Letting( As a Tenant )Date: 5th May 2025
I think they are an amazing firm to associate with as regards property agency
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Professional in handling and ...
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4 Star Review
Magdalena
Kerry
By : 'Joseph'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE1
29 Apr 2025
People found this helpful0
Professional in handling and ready to support at all ... Read Full Review
Comments (0)Was this helpful?:
Joseph said about Brookdale Property Management
Services : Letting( As a Tenant )Date: 28th Apr 2025
Professional in handling and ready to support at all times
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Friendly and very helpful, ...
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5 Star Review
Magdalena
By : 'Brian'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : No
25 Apr 2025
People found this helpful0
Friendly and very helpful, found the help given was ... Read Full Review
Comments (0)Was this helpful?:
Brian and Anne Rosam said about Brookdale Property Management
Services : Letting( As a Tenant )Date: 25th Apr 2025
Friendly and very helpful, found the help given was excellent.
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Great customer service and ...
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5 Star Review
By : 'Helen'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : PE1
10 Apr 2025
People found this helpful0
Great customer service and very professional. Property had tenants within the ... Read Full Review
Comments (0)Was this helpful?:
Helen Willis said about Brookdale Property Management
Services : Letting( As a Owner )Date: 9th Apr 2025
Great customer service and very professional. Property had tenants within the week!!
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Professional and very ...
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5 Star Review
Natalie
By : 'Joseph'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : PE2
6 Apr 2025
People found this helpful0
Professional and very supportive in the move in ... Read Full Review
Comments (0)Was this helpful?:
Joseph O said about Brookdale Property Management
Services : Letting( As a Tenant )Date: 5th Apr 2025
Professional and very supportive in the move in process.
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Great ...
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5 Star Review
Magdalena
Craig
By : 'Tenant'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE2
4 Apr 2025
People found this helpful0
I've had a great experience with Brookdale Property Management. The team is professional, responsive, and always willing to help. Any issues are dealt with quickly and efficiently, and they really make the whole process smooth and stressfree. Highly recommend their ... Read Full Review
Comments (0)Was this helpful?:
Tenant said about Brookdale Property Management
Services : Letting( As a Tenant )Date: 4th Apr 2025
I've had a great experience with Brookdale Property Management. The team is professional, responsive, and always willing to help. Any issues are dealt with quickly and efficiently, and they really make the whole process smooth and stressfree. Highly recommend their services!
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Very Good Service ...
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5 Star Review
Natalie
Conor
By : 'Chiamaka'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE1
3 Apr 2025
People found this helpful0
Natalie was very helpful in the tenancy application process. My questions were promptly addressed throughout the process. Since I moved in, Daniel has been very helpful in addressing issues arising in the course of my stay. Overall, Brookdale renders very good property letting services. I am quite ... Read Full Review
Comments (0)Was this helpful?:
Chiamaka said about Brookdale Property Management
Services : Letting( As a Tenant )Date: 2nd Apr 2025
Natalie was very helpful in the tenancy application process. My questions were promptly addressed throughout the process. Since I moved in, Daniel has been very helpful in addressing issues arising in the course of my stay. Overall, Brookdale renders very good property letting services. I am quite pleased so far.
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I highly recommend the ...
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5 Star Review
By : 'Arinze'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE1
3 Apr 2025
People found this helpful0
I highly recommend the Brookdale property. They have a very smooth application process, very friendly staff and responds quickly to any maintenance ... Read Full Review
Comments on Agent Fees
N/a
Comments (0)Was this helpful?:
Arinze said about Brookdale Property Management
Services : Letting( As a Tenant )Date: 2nd Apr 2025
I highly recommend the Brookdale property. They have a very smooth application process, very friendly staff and responds quickly to any maintenance concerns.
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Very Good Service ...
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5 Star Review
Natalie
Daniel
By : 'Chiamaka'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE1
3 Apr 2025
People found this helpful0
Natalie was very helpful in the tenancy application process. My questions were promptly addressed throughout the process. Since I moved in, Daniel has been very helpful in addressing issues arising in the course of my stay. Overall, Brookdale renders very good property letting services. I am quite ... Read Full Review
Comments (0)Was this helpful?:
Chiamaka said about Brookdale Property Management
Services : Letting( As a Tenant )Date: 2nd Apr 2025
Natalie was very helpful in the tenancy application process. My questions were promptly addressed throughout the process. Since I moved in, Daniel has been very helpful in addressing issues arising in the course of my stay. Overall, Brookdale renders very good property letting services. I am quite pleased so far.
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Very Good Service ...
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5 Star Review
Natalie
Daniel
By : 'Chiamaka'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE1
3 Apr 2025
People found this helpful0
Natalie was very helpful in the tenancy application process. My questions were promptly addressed throughout the process. Since I moved in, Daniel has been very helpful in addressing issues arising in the course of my stay. Overall, Brookdale renders very good property letting services. I am quite ... Read Full Review
Comments (0)Was this helpful?:
Chiamaka said about Brookdale Property Management
Services : Letting( As a Tenant )Date: 2nd Apr 2025
Natalie was very helpful in the tenancy application process. My questions were promptly addressed throughout the process. Since I moved in, Daniel has been very helpful in addressing issues arising in the course of my stay. Overall, Brookdale renders very good property letting services. I am quite pleased so far.
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Very Good Service ...
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5 Star Review
Natalie
Daniel
By : 'Chiamaka'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE1
3 Apr 2025
People found this helpful0
Natalie was very helpful in the tenancy application process. My questions were promptly addressed throughout the process. Since I moved in, Daniel has been very helpful in addressing issues arising in the course of my stay. Overall, Brookdale renders very good property letting services. I am quite ... Read Full Review
Comments (0)Was this helpful?:
Chiamaka said about Brookdale Property Management
Services : Letting( As a Tenant )Date: 2nd Apr 2025
Natalie was very helpful in the tenancy application process. My questions were promptly addressed throughout the process. Since I moved in, Daniel has been very helpful in addressing issues arising in the course of my stay. Overall, Brookdale renders very good property letting services. I am quite pleased so far.
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Very Good Service ...
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5 Star Review
Natalie
Daniel
By : 'Chiamaka'
Branch : Peterborough, 1144 Lincoln Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE1
3 Apr 2025
People found this helpful0
Natalie was very helpful in the tenancy application process. My questions were promptly addressed throughout the process. Since I moved in, Daniel has been very helpful in addressing issues arising in the course of my stay. Overall, Brookdale renders very good property letting services. I am quite ... Read Full Review
Comments (0)Was this helpful?:
Chiamaka said about Brookdale Property Management
Services : Letting( As a Tenant )Date: 2nd Apr 2025
Natalie was very helpful in the tenancy application process. My questions were promptly addressed throughout the process. Since I moved in, Daniel has been very helpful in addressing issues arising in the course of my stay. Overall, Brookdale renders very good property letting services. I am quite pleased so far.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If we receive any complaints these are passed to the office managers who will call or e-mail the client to look into all matters they raise.
Last updated at 3/5/2024, 11:08:31 AM by allAgents
