0% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Apr 30,2013
Apr 30,2013
15
people found
this helpful
this helpful
Absolutely disgraced at the lack of integrity and service from KFH.
We had an offer agreed on a property, and explicitly stated that the offer was being made subject to the property being taken off the market with immediate effect.
This was accepted, so we finalised our mortgage application, appointed our solicitors & surveyors to proceed, only to get a phone call to say the property was now being sold to another buyer. This should never have even come about - KFH were not supposed to be advertising the property as for sale, nor showing people round under the terms of our offer which the agent assured us were all accepted.
Two weeks later, we were offered the property back as that sale had fallen through. We seriously considered declining just to avoid dealing with KFH, but due to the lack of anything else on the market we accepted and were promised that we would only deal with the sales manager.
This was the case, but quite frankly the service didnt improve.
We were not kept updated and the communication was so bad that the estate agent further up the chain called us using details they had on file on us from our previous searches with them, to talk to us directly. The fact another estate agent felt the need to do their job for them says it all!
We didnt even get confirmation of the completion date, or when we could pick up the keys from the estate agent. We never got any correspondence back from the email we sent confirming the different dates we would be able to complete.
It is only because we had exchanged contact details with the seller on our second viewing that we even knew what was going on.
The total lack of honesty and communication from these agents almost made the whole chain fall through, and gave me no faith in the service they were supposed to be providing.
I accept that the agents act for the seller, but they didnt even do this! The seller was so disgusted with the service she apologised repeatedly when we viewed the property before completion.
I would never deal with these estate agents again, let alone pay to use them
We had an offer agreed on a property, and explicitly stated that the offer was being made subject to the property being taken off the market with immediate effect.
This was accepted, so we finalised our mortgage application, appointed our solicitors & surveyors to proceed, only to get a phone call to say the property was now being sold to another buyer. This should never have even come about - KFH were not supposed to be advertising the property as for sale, nor showing people round under the terms of our offer which the agent assured us were all accepted.
Two weeks later, we were offered the property back as that sale had fallen through. We seriously considered declining just to avoid dealing with KFH, but due to the lack of anything else on the market we accepted and were promised that we would only deal with the sales manager.
This was the case, but quite frankly the service didnt improve.
We were not kept updated and the communication was so bad that the estate agent further up the chain called us using details they had on file on us from our previous searches with them, to talk to us directly. The fact another estate agent felt the need to do their job for them says it all!
We didnt even get confirmation of the completion date, or when we could pick up the keys from the estate agent. We never got any correspondence back from the email we sent confirming the different dates we would be able to complete.
It is only because we had exchanged contact details with the seller on our second viewing that we even knew what was going on.
The total lack of honesty and communication from these agents almost made the whole chain fall through, and gave me no faith in the service they were supposed to be providing.
I accept that the agents act for the seller, but they didnt even do this! The seller was so disgusted with the service she apologised repeatedly when we viewed the property before completion.
I would never deal with these estate agents again, let alone pay to use them
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Feb 04, 2017
At KFH we are always keen to hear feedback from our clients to ensure we regularly review our services and improve where necessary. It is unusual for KFH Chislehurst to get a negative review and we are sorry to hear this particular buyer felt they had a negative experience. In the four years since this review was written, the team has changed and you will see from our Google reviews, our clients are experiencing a professional and proactive service with very positive outcomes. KFH are hugely successful in the Chislehurst and surrounding areas and always welcome feedback from clients
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Latest Reviews
16th Mar 2023
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reviewed by 'Bijaya'
30th Sep 2019
reviewed by 'Susie'
26th Apr 2017
reviewed by 'VCM'
Opening Hours
Address
Kinleigh Folkard & Hayward
49 High Street
Chislehurst
Greater London
BR7 5AF
020 8285 9900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £680,000 | £680,000 |
| Lettings | 100% | 99% | £1,850 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 0 | 1 | 0 | 5 | 1 | 0 | 0 |
Areas covered
- BR1, BR2, BR5, BR6, BR7, DA14, SE9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Mar 16,2023
Mar 16,2023
0
people found
this helpful
this helpful
We own several properies in the Chislehurst area and always use Anita Barry at KFH for lettings. KFH produces high quality tenants, carefully vetted, and Anita's knowledge of the lettings market, rental values, legislation and processes is outstanding....
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Jan 13,2021
Jan 13,2021
0
people found
this helpful
this helpful
Few years ago i interacted with KFH for a house buy and was super impressed with our agent. This time around it was a different agent - Vanessa Spencer- but the same set of values and professionalism! It a great interaction - she was well ...
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Oct 28,2020
Oct 28,2020
0
people found
this helpful
this helpful
Really professional, great help and lovely staff.
I would recommend KFH Chislehurst and especially Andreas Poulloura who helped us all
the way with our rental....
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Sep 30,2019
Sep 30,2019
0
people found
this helpful
this helpful
Rae Firminger was an amazing person to deal with. Efficient, high attention to detail. Sorted out all problems immediately and created a smooth process in buying our property.
Will definitely recommend KFH...
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Jun 15,2017
Jun 15,2017
0
people found
this helpful
this helpful
I Recently bought an investment property through KFH. Tara Leon was a consummate professional. She was, communicative, knowledgable and remained calm under pressure. She was an excellent mediator between ourselves, the vendor and the tenants. She kept all parties fully informed throughout the process and ...
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Apr 26,2017
Apr 26,2017
1
people found
this helpful
this helpful
Our property sale was not very straightforward and having Josh at the end of the telephone was very calming and reassuring. He dealt with matters in an extremely professional way and was always very helpful and polite. If it hadn't been for him, I believe ...
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Comment on agent fees
I think that all Estate Agent's fees are far too high but in this case I believe that Josh certainly earned the fee agreed.
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Apr 19,2017
Apr 19,2017
0
people found
this helpful
this helpful
We are living in our dream house thanks to a great Estate Agency. Tara Leon has been professional, efficient and friendly throughout the whole process. All queries have been dealt with promptly and nothing has been too much trouble. She is a great asset to ...
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Comment on agent fees
Not applicable.
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Oct 26,2016
Oct 26,2016
0
people found
this helpful
this helpful
**Stands out from the local crowd of Estate Agents**. There are a number of seemingly credible competition in and around Chislehurst when it comes to buying/selling your house but KFH (and Laura Watson specifically) were / are the most thorough and impressive. Despite having some ...
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Comment on agent fees
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Apr 30,2013
Apr 30,2013
15
people found
this helpful
this helpful
Absolutely disgraced at the lack of integrity and service from KFH.
We had an offer agreed on a property, and explicitly stated that the offer was being made subject to the property being taken off the market with immediate effect.
This was accepted, so we ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04, 2017
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At KFH we are always keen to hear feedback from our clients to ensure we regularly review our services and improve where necessary. It is unusual for KFH Chislehurst to get a negative review and we are sorry to hear this particular buyer felt they had a negative experience. In the four years since this review was written, the team has changed and you will see from our Google reviews, our clients are experiencing a professional and proactive service with very positive outcomes. KFH are hugely ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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