Touchstone CPS Ltd
Edinburgh, EH16
4.4/5, 151 reviews
81% recommended
0% lettings valuation accuracy
95% lettings fee satisfaction

“Many thanks to Billie Dunn...”

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Jul 09,2024
Minithumbup
Billie
By: 'Karina'
Jul 09,2024
0 people found
this helpful
I am very happy with Billie Dunn's work. He was literally the first agent seriously interested in the technical condition of the apartment
Was this helpful? Yes
By: Penny Graham
Jul 11, 2024
Hi Karina

We appreciate you sharing your experience with us. We are pleased to hear that with Billie's assistance you are happy in your new home. Thanks again.

Kind regards
Touchstone

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Opening Hours
Address

Touchstone CPS Ltd
1 Hay Aveune
Edinburgh
City of Edinburgh
EH16 4RW
0131 657 5139

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 95% £402 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 116 27 0 0 0 0 6 2
Areas covered
  • London
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA RICS NALS TDS SAGEagent
Latest Properties

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“Just got the keys from Touchstone this mornin......”

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Aug 29,2024
Minithumbup
John
By: 'Paula Jones'
Aug 29,2024
0 people found
this helpful
Just got the keys from Touchstone this morning for my new flat, great flat and great company was so easy to deal with and so responsive and helpful especially John who from the viewing day has been so helpful and supportive throughout the whole process! ...
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Was this helpful? Yes
By: Penny Graham
Sep 04, 2024
View all comments (1)
Hi Paula We are pleased that you took the time to share your experience with us; thank you. Thank you for recognising our colleague John and for the assistance and support he provided during the application process; he will be delighted with your kind words. Best wishes to you for your new home. Kind regards Touchstone ...

“The whole experience with touchstone has been......”

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Aug 27,2024
Minithumbup
John
By: 'Caitlin'
Aug 27,2024
0 people found
this helpful
The whole experience with touchstone has been very easy and positive. John specifically has gone above and beyond to support through the process and has been on hand to answer all my questions and offer help. The property itself is great condition and I’m ...
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Was this helpful? Yes
By: Penny Graham
Aug 28, 2024
View all comments (1)
Hi Caitlin Thank you for taking the time to share your experience with us; it's appreciated. We're delighted to hear that with John's assistance, you found our application processes easy and positive. We're happy that you're pleased with your new home and hope that you're enjoying settling in. Best wishes Touchstone ...

“Fantastic Service...”

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Aug 16,2024
Minithumbup
John
By: 'Grace'
Aug 16,2024
0 people found
this helpful
I moved into my new flat on Tuesday and John who I dealt with via the Glasgow/Edinburgh branch was just phenomenal. His knowledge and expertise on the property and area left me feeling at ease. Also so nice to know he isn’t far ...
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Was this helpful? Yes
By: Penny Graham
Aug 20, 2024
View all comments (1)
Hello Grace Thank you for taking the time to share your experience with us and for your glowing commendation of our colleague, John; we greatly appreciate it. We're pleased to hear John was able to put you at ease with his expertise and local knowledge during what must have been a daunting time for you; he'll appreciate your feedback, thank you. Best wishes as you settle into your new home. Kind regards Touchstone ...

“We've had a great experience renting a house ......”

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Aug 12,2024
Minithumbup
John
By: 'Matthew'
Aug 12,2024
0 people found
this helpful
We've had a great experience renting a house from Touchstone. From the very beginning, they've been incredibly responsive and helpful. Their app makes everything so much easier, from paying rent to reporting any issues. Speaking of issues, any problems we've had have been addressed and ...
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Was this helpful? Yes
By: Penny Graham
Aug 13, 2024
View all comments (1)
Hi Matthew We really appreciate you taking the time to share your experience with us; thank you. We are delighted to hear that your recent application and move-in went smoothly thanks to our colleague John's efficiency and diligence. We always enjoy hearing such positive feedback about our colleagues, so thanks for sharing! Best wishes for your new home. Kind regards Touchstone ...

“From the moment I received the keys, John was......”

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Jul 31,2024
Minithumbup
John
By: 'Parker'
Jul 31,2024
0 people found
this helpful
From the moment I received the keys, John was incredibly professional and welcoming. He took his time to show me around the property, making sure I was familiar with all the features and amenities which I greatly appreciated. His cheerful demeanour and good banter made ...
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Was this helpful? Yes
By: Penny Graham
Aug 01, 2024
View all comments (1)
Hi Parker We appreciate you taking the time to share your experience with us. Thank you also for your glowing commendation of our colleague, John. It's great to hear that you found John to be personable and helpful throughout the application and move-in process, resulting in a stress-free move. We will forward your wonderful feedback to John, it will make his day! Best wishes to you in your new home. Kind regards Touchstone ...

“I can’t fault the experience I have received ......”

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Jul 18,2024
Minithumbup
John
By: 'Eilidh'
Jul 18,2024
0 people found
this helpful
I can’t fault the experience I have received from going to see the show home to getting the keys on move in day. I have felt supported and following moving in it has been easy to get any issues I had solved (there hasn’...
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Was this helpful? Yes
By: Penny Graham
Jul 23, 2024
View all comments (1)
Hello Eilidh Thank you for taking the time to share your experience with us; we're thrilled that the process flowed seamlessly for you and that you're settling into your new home. Thanks too for highlighting the work of our colleague, John. It really is appreciated. Best wishes to you in your new home. Kind regards Touchstone ...

“New tenant...”

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Jul 15,2024
Minithumbdown
John
By: 'Garaidh'
Jul 15,2024
0 people found
this helpful
Overall I am very happy with my experience working with Touchstone. I found that once I supplied the relevant information to them the process on their end was quick and thorough. I am happy with the conditions in my new flat and felt that John ...
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Was this helpful? Yes
By: Penny Graham
Jul 16, 2024
View all comments (1)
Hi Garaidh We're delighted to hear that your experience with Touchstone has been a positive one. Thank you for your wonderful feedback for our colleague, John. It's good to know that with John's guidance you felt supported throughout this busy and often stressful time. We hope that you are settling well in your new home. Best wishes Touchstone ...

“Great service, smooth process, easy communica......”

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Jul 11,2024
Minithumbup
By: 'Anton'
Jul 11,2024
0 people found
this helpful
Great service, smooth process, easy communication. John showed me property and explained everything. He was very professional and friendly. Thank you!...
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Was this helpful? Yes
By: Penny Graham
Jul 16, 2024
View all comments (1)
Hi Anton We're happy to hear that you found our application and move-in processes straightforward. We appreciate your feedback regarding our colleague, John. It's wonderful to hear that John provided you with friendly and professional guidance during your recent move, he'll be delighted with your comments. Thank you. Best wishes to you in your new home. Kind regards Touchstone ...

“John handled my move in excellently. He was a......”

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Jul 09,2024
Minithumbup
John
By: 'Heather'
Jul 09,2024
0 people found
this helpful
John handled my move in excellently. He was able to answer all my questions and was helpful and professional throughout....
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Was this helpful? Yes
By: Penny Graham
Jul 11, 2024
View all comments (1)
Hi Heather We are so happy to hear that our colleague John was able to guide you though the process to move-in smoothly. Thank you for sharing your experience with us. Best wishes to you in your new home. Kind regards Touchstone ...

“Good experience...”

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Jul 09,2024
Minithumbup
John
By: 'Ryley'
Jul 09,2024
0 people found
this helpful
Good Morning, I had a very good experience with this company and especially the agent John who was helpful, polite and understanding throughout the whole experience....
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Was this helpful? Yes
By: Penny Graham
Jul 11, 2024
View all comments (1)
Hi Ryley Hearing that you had such a positive experience with Touchstone makes us very happy. Thank you for taking the time to recognise the hard work of our colleague John. It's good to know that you found John courteous and supportive whilst guiding you through the application and move-in process, so thank you. Best wishes to you in your new home. Kind regards Touchstone ...

“Many thanks to Billie Dunn...”

Share on :
Jul 09,2024
Minithumbup
Billie
By: 'Karina'
Jul 09,2024
0 people found
this helpful
I am very happy with Billie Dunn's work. He was literally the first agent seriously interested in the technical condition of the apartment...
read full review
Was this helpful? Yes
By: Penny Graham
Jul 11, 2024
View all comments (1)
Hi Karina We appreciate you sharing your experience with us. We are pleased to hear that with Billie's assistance you are happy in your new home. Thanks again. Kind regards Touchstone ...

“The service could not have been better! We we......”

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Jul 08,2024
Minithumbup
John
By: 'Miss beth houston'
Jul 08,2024
0 people found
this helpful
The service could not have been better! We were kept up to date every step of the way and the turnaround from contract to getting the keys could not have been quicker....
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Was this helpful? Yes
By: Penny Graham
Jul 11, 2024
View all comments (1)
Hi Beth We are pleased to hear that our colleague John was able to guide you through the application process to move-in quickly and efficiently. We'll be sure to pass on your kind words to John, thank you. Best wishes to you in your new home. Kind regards Touchstone ...

“Professional, very kind and always helpful an......”

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Jun 06,2024
Minithumbup
Paige
By: 'Norbert'
Jun 06,2024
0 people found
this helpful
Professional, very kind and always helpful and responsive. Highly recommended....
read full review
Was this helpful? Yes
By: Penny Graham
Jun 13, 2024
View all comments (1)
Hi Norbert Thank you for your review and your recommendation; we appreciate the time spent on this. We're pleased to hear that you found our colleague, Paige, to be helpful and responsive; this is exactly what Paige aims for! Best wishes Touchstone ...

“I am happy with the said property as it is qu......”

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Jun 06,2024
Minithumbup
ivana
By: 'Smith'
Jun 06,2024
0 people found
this helpful
I am happy with the said property as it is quite continent for me....
read full review
Was this helpful? Yes
By: Penny Graham
Jun 13, 2024
View all comments (1)
Hello Thank you taking the time to leave a review for us and for tagging our colleague Ivana. It's fantastic to hear that you're pleased with both our service and the property ? Best wishes. Touchstone ...

“I am satisfied with the service. I have been ......”

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Jun 06,2024
Minithumbup
Billie
By: 'Edward Ugwudor'
Jun 06,2024
0 people found
this helpful
I am satisfied with the service. I have been getting good response for any issues I had. Thanks....
read full review
Was this helpful? Yes

“Hi Billie Dunn, things are going well,can you......”

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Jun 05,2024
Minithumbup
Billie
By: 'Mad'
Jun 05,2024
0 people found
this helpful

Hi Billie Dunn, things are going well,can you replace a new stand dry stand for clothes in our building back garden . It's damaged thank you for the help.

...
read full review
Was this helpful? Yes
By: Penny Graham
Jun 05, 2024
View all comments (1)
Hello Mad Thank you for your post; we're pleased to hear that everything is going well. Just to confirm, your message was forwarded to our colleague Billie, and we understand she is now in contact about the clothes line. Kind regards Penny ...

“Moved into one of the new David Wilson apartm......”

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Jun 05,2024
Minithumbup
John
By: 'Katie'
Jun 05,2024
0 people found
this helpful
Moved into one of the new David Wilson apartments at Cammo just over 1 year ago and have found the whole experience and services provided by Touchstone to be professional, reliable and easy. My property manager Chris John was super welcoming when moving in, assuring me ...
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Was this helpful? Yes
By: Penny Graham
Jun 05, 2024
View all comments (1)
Hi Katie We're happy to hear that you've had a good first year in your Touchstone home. It's wonderful to hear that your property manager, John, has been attentive and that you feel supported by someone willing to assist with any queries; he'll be pleased with your feedback ?. Looking forward to more of the same in the coming year. Best wishes Touchstone ...

“My experience with Touchstone has always been......”

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Jun 05,2024
Minithumbup
Billie
By: 'Marcello'
Jun 05,2024
0 people found
this helpful
My experience with Touchstone has always been positive, especially recently when our property manager Billie managed to sort out a few problems we had in quick time. Something that other agencies sometimes fail to do....
read full review
Was this helpful? Yes
By: Penny Graham
Jun 05, 2024
View all comments (1)
Hi Marcello We're glad to hear that your Touchstone experience has always been positive, and we appreciate you sharing your feedback with us. Also, it's wonderful to hear that Billie is on the case and has resolved some outstanding queries for you; she'll appreciate your feedback. Thank you. Best wishes. Touchstone ...

“Touchstone has proven beyond doubt that they......”

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Jun 05,2024
Minithumbup
Billie
By: 'Monica'
Jun 05,2024
0 people found
this helpful
Touchstone has proven beyond doubt that they are reliable , supportive and attentive to the needs of their clients, would choose touch stone over again and would gladly recommend anytime....
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Was this helpful? Yes
By: Penny Graham
Jun 05, 2024
View all comments (1)
Hi Monica Thank you for your warm commendation of our services, it's lovely to see. Thanks too for tagging our colleague, Billie, into your review; we really appreciate it. It is wonderful to hear that you feel supported by your property manager Billie and the wider team, and that any queries have been dealt with promptly. Best wishes Touchstone ...

“This is my second time renting a property wit......”

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Jun 04,2024
Minithumbdown
By: 'Ogunnaike'
Jun 04,2024
0 people found
this helpful
This is my second time renting a property with touchstone and it feels like a new management because me experience this time is not encouraging at all.first of,apartment wasn’t properly cleaned,so many things needs to be fixed which is still not ...
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Was this helpful? Yes
By: Penny Graham
Jun 05, 2024
View all comments (1)
Hello Ogunnaike Thank you for providing feedback. We're sorry that second time around things haven't been as smooth for you as we would have liked. We realise you have already raised this with the team, but please contact us at [email protected] with the Ref: allAgents - repairs, as well as details of your tenancy and any ongoing issues, so that we can look into it further and deal with these matters for you. We look forward to hearing from you. Kind regards Touchstone ...

“Very efficient and fast problem solving. Happ......”

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Jun 04,2024
Minithumbup
Billie
By: 'Greta'
Jun 04,2024
0 people found
this helpful
Very efficient and fast problem solving. Happy with the outcome....
read full review
Was this helpful? Yes
By: Penny Graham
Jun 05, 2024
View all comments (1)
Hi Greta Thank you for sharing your experience with us; we greatly appreciate it. Thanks too for tagging our colleague Billie into your review and for providing such wonderful feedback; she will be delighted ?. Best wishes Touchstone ...

“Very helpful property managers...”

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Jun 04,2024
Minithumbup
Billie
By: 'Kaz'
Jun 04,2024
0 people found
this helpful
Very helpful property managers (Mr. Billie Dunn & Ms. Lyndsay Eaton)....
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Was this helpful? Yes
By: Penny Graham
Jun 05, 2024
View all comments (1)
Hi Kaz Thank you for taking the time to review your Touchstone experience. It's wonderful to hear that you found our colleagues Billie and Lyndsay helpful; they'll appreciate your feedback. Thank you. Best wishes Touchstone ...

“He has been good with the service and always ......”

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Jun 04,2024
Minithumbup
Billie
By: 'Muslimah Abdulsalam'
Jun 04,2024
0 people found
this helpful
He has been good with the service and always attending to my needs....
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Was this helpful? Yes
By: Penny Graham
Jun 05, 2024
View all comments (1)
Hi Muslimah Thank you for taking the time to provide a review of our services, and especially for tagging our colleague Billie into your review; it's much appreciated. Billie will be delighted with your feedback. Best wishes Touchstone ...

“Always super helpful and friendly! Could ask ......”

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Jun 04,2024
Minithumbup
By: 'Hope'
Jun 04,2024
0 people found
this helpful
Always super helpful and friendly! Could ask for a better person to help out!...
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Was this helpful? Yes
By: Penny Graham
Jun 05, 2024
View all comments (1)
Hi Hope What a lovely review; thank you. It's always great to hear such positive things about our colleagues; the Edinburgh team will really appreciate your feedback. Best wishes Touchstone ...

“Billie handled sensitive situations very well......”

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Jun 04,2024
Minithumbup
Billie
By: 'Daniel collins'
Jun 04,2024
0 people found
this helpful
Billie handled sensitive situations very well with a fair and just way....
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Was this helpful? Yes
By: Penny Graham
Jun 05, 2024
View all comments (1)
Hi Daniel Thank you for sharing your experience with us; we greatly appreciate it. Thanks too for your feedback on our colleague, Billie. It's good to know that when dealing with sensitive situations, Billie can manage them with understanding and sensitivity. Best wishes Touchstone ...

“Very fast response, Very polite. Good job. Th......”

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Jun 04,2024
Minithumbup
Billie
By: 'Ernst'
Jun 04,2024
0 people found
this helpful
Very fast response, Very polite. Good job. Thank you Billie...
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Was this helpful? Yes
By: Penny Graham
Jun 05, 2024
View all comments (1)
Hi Ernst Thank you for taking the time to provide your review and feedback about our colleague, Billie. We're pleased to hear you found her responsive and polite; Billie makes customer service a priority in all she does. Best wishes Touchstone ...

“Krzysztof is extremely helpful and the whole ......”

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Jun 01,2024
Minithumbup
Krzysztof
By: 'Taylor'
Jun 01,2024
0 people found
this helpful
Krzysztof is extremely helpful and the whole process was so straight forward and the team made it as stress free as possible to move 😊...
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Was this helpful? Yes
By: Penny Graham
Jun 04, 2024
View all comments (1)
Hi Taylor Thank you for taking the time to share your experience with us. We are pleased to hear that you found our procedures easy and that the move was stress-free for you. We appreciate you recognising the efforts of our colleague Krzysztof and the rest of the Edinburgh team, thank you. Best wishes to you in your new home. Kind regards Touchstone ...

“I have been with Touchstone for a couple of y......”

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May 29,2024
Minithumbup
Paige
By: 'kyle'
May 29,2024
0 people found
this helpful
I have been with Touchstone for a couple of years now and I am very happy with the service. They are quick to respond to communications and always happy to help....
read full review
Was this helpful? Yes
By: Penny Graham
May 30, 2024
View all comments (1)
Hi Kyle Thank you for sharing your experience with Touchstone's Edinburgh office; we greatly appreciate it. As a long-time customer, we're delighted to hear that you find us helpful and responsive. Thank you also for tagging our colleague Paige in your review, we'll be sure to let her know your feedback. Kind regards Touchstone ...

“Very good housing officer Paige responded imm......”

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May 24,2024
Minithumbup
Paige
By: 'Sarah Macgregor'
May 24,2024
0 people found
this helpful
Very good housing officer Paige responded immediately to my issue with my flat she is very polite and thorough in her work very professional....
read full review
Was this helpful? Yes
By: Penny Graham
May 28, 2024
View all comments (1)
Hi Sarah Thank you for sharing your recent experience with our colleague, Paige in the Edinburgh office. Paige has become a valued and respected member of the Touchstone team, and it's no surprise given her ability to keep our customers informed of developments in a pleasant and professional manner. We will pass on your comments to Paige; she will be delighted. Thank you. Kind regards Touchstone ...

“Wonderful experience with my property manager......”

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May 23,2024
Minithumbup
Paige
By: 'Believeth'
May 23,2024
0 people found
this helpful
Wonderful experience with my property manager since she took over....
read full review
Was this helpful? Yes
By: Penny Graham
May 28, 2024
View all comments (1)
Hello Thank you for your wonderful feedback about our colleague, Paige. We're pleased that you found Paige helpful during your recent conversations and that our overall service has improved. We'll pass your feedback onto the Paige, she'll be thrilled. Kind regards Touchstone ...
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Vendor Fees

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Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 05/06/2024, 2:47 PM by Penny Graham
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:
https://www.touchstonecps.com/complaints-procedure
Last updated at 1:47 PM 05/06/2024 by Penny Graham

Awards won by Touchstone CPS Ltd, Edinburgh EH16 4RW



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