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Taunton, TA1
3.1/5, 13 Reviews
46% Recommended
100% sales valuation accuracy
50% letting valuation accuracy
0% sales fee satisfaction
78% letting fee satisfaction
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"1 star is too..."
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1 Star Review
By : 'Jack'
Services : Sales(As a Vendor)
Would you recommend ? : No
Postcode : TA2
4 May 2024
People found this helpful0
1 star is too high for this branch! Incompetence, deception, a massive lack of empathy. Unskilled and unknowledgeable staff. A huge lack of communication, understanding and accountability for their mistakes and errors. Undue pressure put on us by them, due to mistakes they had made. One staff member will tell you one thing, and another will tell you something completely contradictory two minutes later. The staff are rude and condescending, they never answer the phone, nor emails. They rope you in by sending the most lovely member of staff to value your house, sign you up. Then you get lumped with staff who honestly, shouldn’t be employed in general, let alone in the industry! I could go on and on. So if you want to be deceived, ignored, condescended and belittled then go ahead! Otherwise avoid at all costs!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 50% | 78% | £670 | £1,200 |
Address
Palmer Snell
43 High Street, Taunton, Somerset
TA1 3PN
01823 530 168
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Palmer Snell Branches (View All 36)
1 star is too ...
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1 Star Review
By : 'Jack'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : TA2
4 May 2024
People found this helpful0
1 star is too high for this branch! Incompetence, deception, a massive lack of empathy. Unskilled and unknowledgeable staff. A huge lack of communication, understanding and accountability for their mistakes and errors. Undue pressure put on us by them, due to mistakes they had made. One... Read Full Review
Comments (0)
1 star is too high for this branch!
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Jack Mitchell said about Palmer Snell
Services : Sales( As a Vendor )Date: 4th May 2024
1 star is too high for this branch!
Incompetence, deception, a massive lack of empathy. Unskilled and unknowledgeable staff.
A huge lack of communication, understanding and accountability for their mistakes and errors.
Undue pressure put on us by them, due to mistakes they had made.
One staff member will tell you one thing, and another will tell you something completely contradictory two minutes later.
The staff are rude and condescending, they never answer the phone, nor emails.
They rope you in by sending the most lovely member of staff to value your house, sign you up. Then you get lumped with staff who honestly, shouldn’t be employed in general, let alone in the industry!
I could go on and on.
So if you want to be deceived, ignored, condescended and belittled then go ahead!
Otherwise avoid at all costs!
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my first time renting I was ...
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5 Star Review
Alice
By : 'Naomi'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : TA4
8 Apr 2024
People found this helpful0
my first time renting I was very nervous, Alice was absolutely amazing with helping us the whole way through, and she gave us the most best experience as first time tentents. Highly... Read Full Review
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Naomi said about Palmer Snell
Services : Letting( As a Tenant )Date: 8th Apr 2024
my first time renting I was very nervous, Alice was absolutely amazing with helping us the whole way through, and she gave us the most best experience as first time tentents. Highly recommended
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my first time renting I was ...
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5 Star Review
Alice
By : 'Naomi'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : TA4
8 Apr 2024
People found this helpful0
my first time renting I was very nervous, Alice was absolutely amazing with helping us the whole way through, and she gave us the most best experience as first time tentents. Highly... Read Full Review
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Naomi said about Palmer Snell
Services : Letting( As a Tenant )Date: 7th Apr 2024
my first time renting I was very nervous, Alice was absolutely amazing with helping us the whole way through, and she gave us the most best experience as first time tentents. Highly recommended
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Excellent and efficient ...
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5 Star Review
Diane
By : 'Helen'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TA1
25 Feb 2023
People found this helpful0
We received excellent and efficient service from Diane who was very helpful and unravelled and sorted out an administrative rental payment... Read Full Review
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Helen said about Palmer Snell
Services : Letting( As a Owner )Date: 25th Feb 2023
We received excellent and efficient service from Diane who was very helpful and unravelled and sorted out an administrative rental payment issue.
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Palmersnell, the best housing ...
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5 Star Review
Ben
By : 'Constance'
Services : Letting( As a Tenant )
Rent PCM : £1
Would you recommend ? : Yes
Postcode : TA1
23 Feb 2023
People found this helpful0
God bless the day we walked into Palmersnell's office in Taunton Somerset. They made the whole accommodation securing process seamless and easy. They were very accommodating, professional, patient, and transparent in all their processes with us. They helped us to secure a dream apartment that ... Read Full Review
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Constance Izere said about Palmer Snell
Services : Letting( As a Tenant )Date: 23rd Feb 2023
God bless the day we walked into Palmersnell's office in Taunton Somerset. They made the whole accommodation securing process seamless and easy. They were very accommodating, professional, patient, and transparent in all their processes with us. They helped us to secure a dream apartment that looks like a prototype of our home in Nigeria, this made my son fall in love with the new apartment because it feels like home. The icing on the cake was the welcome package filled with goodies given to us on our first day in our apartment. I will recommend them at any day or time to anyone. Thank you, Ben and Claire and the entire Palmernsell team in Taunton, Somerset.
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Alex lee is an amazing person ...
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5 Star Review
Alex
By : 'Stella'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TA2
2 Feb 2023
People found this helpful0
Alex lee is an amazing person , she was very helpful and she was answering on all of my emails and she solved all of the questions that I had, I recommend her, thank you Alex for the beautiful house that you’ve found... Read Full Review
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Stella said about Palmer Snell
Services : Letting( As a Tenant )Date: 2nd Feb 2023
Alex lee is an amazing person , she was very helpful and she was answering on all of my emails and she solved all of the questions that I had, I recommend her, thank you Alex for the beautiful house that you’ve found me.
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Ben was helpful and knew what ...
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5 Star Review
Ben
By : 'A'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : TA1
7 Sept 2022
People found this helpful0
Ben was helpful and knew what he was doing! I had a great experience with him as he was always trying to help and being new to the area, he knew exactly what we... Read Full Review
Comments (0)Ben was helpful and knew what he was doing!
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A Ponder said about Palmer Snell
Services : Letting( As a Tenant )Date: 7th Sep 2022
Ben was helpful and knew what he was doing!
I had a great experience with him as he was always trying to help and being new to the area, he knew exactly what we needed.
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Ben was helpful and knew what ...
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5 Star Review
Ben
By : 'A'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : TA1
7 Sept 2022
People found this helpful0
Ben was helpful and knew what he was doing! I had a great experience with him as he was always trying to help and being new to the area, he knew exactly what we... Read Full Review
Comments (0)Ben was helpful and knew what he was doing!
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A Ponder said about Palmer Snell
Services : Letting( As a Tenant )Date: 6th Sep 2022
Ben was helpful and knew what he was doing!
I had a great experience with him as he was always trying to help and being new to the area, he knew exactly what we needed.
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Awful ...
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1 Star Review
By : 'Chris'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TA5
16 Mar 2022
People found this helpful3
I've had the misfortune to deal with Palmer Snell this week, and can hand on heart say they are the most rude estate agents I've come across. In-particular their manager James. Over the weekend a property came on the market, I wanted to arrange a viewing as soon as possible - a 395k... Read Full Review
Comments (0)I've had the misfortune to deal with Palmer Snell this week, and can hand on heart say they are the most rude estate agents I've come across. In-particular their manager James. Over the weekend a property came on the market, I wanted to arrange a viewing as soon as possible - a 395k detached house in Henlade.
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Chris Coles said about Palmer Snell
Services : Sales( Prospective Vendor/Buyer )Date: 16th Mar 2022
I've had the misfortune to deal with Palmer Snell this week, and can hand on heart say they are the most rude estate agents I've come across. In-particular their manager James. Over the weekend a property came on the market, I wanted to arrange a viewing as soon as possible - a 395k detached house in Henlade.
I called five times over the whole of the day on Monday and the call went straight to answer phone except on the fifth time they picked up. There website does not have an email and I decided Monday to make an offer of 30k over the asking price for a house and area I know well. I asked for positive written confirmation that the offer had been given to the owners. With one consideration to see the property when I was available Tuesday or Wednesday to see the roof timbers.
The following day I did not get the confirmation. I asked for this by a 2nd email over right move (no office email on the website on an iphone). Upto this point I have sent 2 emails. I got a very rude answer phone message back saying I was bombarding them by emails. The fact is the manager had not given my offer to the seller (30k over asking price), they have been incredibly rude, and really unprofessionally unresponsive being uncontactable. Absolutely disgusting - I hope Palmer Snell look into their managers professionalism at this branch - the reason they have not provided written confirmation is really apparent.
Having sold my home, I would be absolutely livid paying thousands to Palmer Snell to not be presented that offer. I feel sorry for the seller, and I sure wouldn't be recommending them.
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Palmer Snell Taunton - Avoid ...
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1 Star Review
By : 'Simon'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : TA2
3 Sept 2020
People found this helpful0
Palmer Snell Taunton currently manages the maintenance contract for my landlord, I didn't have hot water throughout my house from Feb 20 to the end of Jun 20 (over four months), I since have had a had a leak in my bathroom, which when I have a shower results in a waterfall in my kitchen!!! 2... Read Full Review
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Simon Matthew said about Palmer Snell
Services : Letting( As a Tenant )Date: 2nd Sep 2020
Palmer Snell Taunton currently manages the maintenance contract for my landlord, I didn't have hot water throughout my house from Feb 20 to the end of Jun 20 (over four months), I since have had a had a leak in my bathroom, which when I have a shower results in a waterfall in my kitchen!!! 2 months later since not resolved. Staff in the Taunton branch are a disgrace.
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The worst customer service ...
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1 Star Review
By : 'Robin'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA22
8 Jan 2020
People found this helpful0
The worst customer service ! Trying to get our deposit back even when the property was left in a good order was a joke. Lies and excuses for weeks ...in the end had enough of the meaningless charm by the lettings manager. so Complained to the deposit protection about how we were treated and... Read Full Review
Comments (0)The worst customer service !
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Robin Chivers said about Palmer Snell
Services : Letting( As a Tenant )Date: 8th Jan 2020
The worst customer service !
Trying to get our deposit back even when the property was left in a good order was a joke.
Lies and excuses for weeks ...in the end had enough of the meaningless charm by the lettings manager.
so Complained to the deposit protection about how we were treated and got our money back .
The manager needs to be trained in dealing with people or look at another job as we never got a confirmation reply that she assured us. Thank god we will never have to use this awful agent again .
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Very Bad ...
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1 Star Review
By : 'Shocking'
Services : Letting( As a Owner )
Rent PCM : £670
Would you recommend ? : No
Postcode : TA1
29 May 2019
People found this helpful1
I have authorised them for managing my rental property. Over one year, they have visited my property only one times. Letting manager behaviour not good at all. I will not recommend... Read Full Review
Comments (0)I have authorised them for managing my rental property. Over one year, they have visited my property only one times.
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Shocking services said about Palmer Snell
Services : Letting( As a Owner )Date: 28th May 2019
I have authorised them for managing my rental property. Over one year, they have visited my property only one times.
Letting manager behaviour not good at all.
I will not recommend anybody.
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Absolutely disgraceful ...
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1 Star Review
By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TA1
4 Sept 2016
People found this helpful1
Absolutely disgraceful agency. Been told fees would be �300 and on the day of paying it all of a sudden became �600! They've made me re-sign a legal document (it was biding and had two signatures on it already) because one of them ditsy staff made a mistake! Which then came... Read Full Review
Comments on Agent Fees
Ridiculous fees!
Comments (0)Absolutely disgraceful agency. Been told fees would be �300 and on the day of paying it all of a sudden became �600!
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L said about Palmer Snell
Services : Letting( As a Tenant )Date: 3rd Sep 2016
Absolutely disgraceful agency. Been told fees would be �300 and on the day of paying it all of a sudden became �600!
They've made me re-sign a legal document (it was biding and had two signatures on it already) because one of them ditsy staff made a mistake! Which then came at my expense of course.
Tenants beware!
Also in their contracts things are not stated properly and even if you follow it to a tee,they find loopholes to get money out of you.
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