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CityRooms.com

2.3/5, 273 Reviews
33% Recommended

34% sales valuation accuracy

0% letting valuation accuracy

45% sales fee satisfaction

45% letting fee satisfaction

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"My experience with City Rooms ..."

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1 Star Review
UserName

Jorge

By : 'Adam'
Services : Letting(As a Tenant)
Rent PCM : £910
Would you recommend ? : No
Postcode : SE14

Jan 9, 2023
People found this helpful5

My experience with City Rooms was appalling. I strongly advise you to avoid this company and book with someone else. Trusting City Rooms was one of the worst decisions I've ever made. The original listing promised a "fully equipped" kitchen with "nice and friendly" housemates in a five-bedroom house with two nice bathrooms in Wood Green. However, when I arrived, an existing tenant warned me that the other housemates were scary and one of them had been stealing from other people in the house, using drugs, making threats, and blasting music all night. The "equipped kitchen" was empty except for a few appliances (there weren't even forks or plates), and the dishwasher and washing machine were broken and smelled disgusting. One of the two bathrooms was actually a part of someone's private room, so everyone had to share a single shower. The doors of the house were also left unlocked and ajar at night. I decided to stay with a family friend for a few days because the situation seemed unsafe. While I was out of the house, I wrote an email to City Rooms expressing my concerns about a tenant who was possibly going to jail. Without consulting me, City Rooms forwarded the email (with my name attached) to the tenant, who got angry and tried to break into my bedroom, damaging the door in the process. He also threatened to "break [my] neck and throw [me] out the window" according to one of the tenants who I maintained contact with over WhatsApp. If I had been there, I would have been in serious danger. When I contacted City Rooms about the incident, they refused to admit that they put me in danger, but confirmed that they had forwarded the email. Initially, they offered to move me to another location, but after ignoring my messages for days, they admitted that there was nowhere available that met my criteria for price, cleanliness, and proximity to my office. I had to stay in a hotel, which was very expensive. After multiple calls with their director, Jorge Sanchez, he agreed to refund my deposit and all of the money I paid for my first month's rent except for 300 GBP. This was not a fair deal considering they made my home unsafe, but it was better than what they were legally required to offer me according to the fine print of the contract. After a few weeks of silence with no money coming through, Jorge informed me that he had changed his mind and would be keeping everything except for my deposit, which he was contractually required to return. He even refused to refund the deposit in full because of a peculiarity of the way I booked that had me transferring from one room to another after a the first few days. I could have taken them to court, but I didn't think it was worth the legal fees and effort. In my last conversation with Jorge before he permanently stopped communicating, he told me that the whole situation was of my own making and that I should really be taking responsibility for all of this. I eventually received my deposit (in part), but it was a terrible and stressful experience. City Rooms lied about the nature of the listing, stole my money, and endangered my life. Stay away from this company and warn anyone you know who's moving to London to avoid it like the plague. If I could rate this company 0 stars, I would.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales34%45%£0£0
Lettings0%45%£450£3,200
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
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33841610000319
Areas covered
  • E1
  • E14
  • E2
  • E3
  • EC1
  • EC2
  • N1
  • SE1
  • SE16
  • SE8
  • SW1
  • WC1
  • WC2
Address

CityRooms.com
First Floor, 3-5 Globe RoadLondon, Greater London
E1 4DT
020 77 90 55 77

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:45 - 19:00
  2. 09:45 - 19:00
  3. 09:45 - 19:00
  4. 09:45 - 19:00
  5. 09:45 - 19:00
  6. 10:45 - 17:15
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Outstanding receptionist and ...

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5 Star Review

By : 'Sophia'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : W7

Mar 25, 2025
People found this helpful

I would first like to commend Anu, her outstanding services. She is the first point of call at City Rooms, and she is always polite and helpful on the phone. She is the perfect go between, connecting you with the agents, aswell as providing the necessary information required whilst they are ... Read Full Review

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Avoid at All ...

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1 Star Review
UserName

Giovanni

UserName

Jorge

By : 'David'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Rent PCM : £1083
Would you recommend ? : No
Postcode : SE10

Oct 13, 2024
People found this helpful0

My experience with Cityrooms has been nothing short of a nightmare. From start to finish, they have demonstrated a complete lack of professionalism, transparency, and fairness. Dealing with them has been incredibly frustrating, and I would strongly advise anyone considering renting through ... Read Full Review

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Exceptional ...

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5 Star Review
UserName

Tommy

By : 'Esther'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Rent PCM : £840
Would you recommend ? : Yes
Postcode : IG5

Sep 18, 2024
People found this helpful0

I recently had the pleasure of working with city rooms as my rental agent, and I can't recommend them highly enough! From the very beginning, their agent was incredibly professional, attentive, and dedicated. Tommy, my agent, took the time to understand my needs and preferences, which made ... Read Full Review

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Plastic ...

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1 Star Review

By : 'K'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W3

Apr 21, 2024
People found this helpful0

<p>They should go into the minus ⭐. </p><p>So I've been living abroad and when I came back decided to look for a property with City Room amongst other ( I'm from London). My friends are letting agents and let's just say I and the council have dealt with rogue ... Read Full Review

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The most disgustingly ...

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1 Star Review
UserName

Giovanni

By : 'A'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Rent PCM : £1590
Would you recommend ? : No
Postcode : NW3

Apr 7, 2024
People found this helpful0

The most disgustingly dishonest and greedy agency in London. Never ever make the mistake of getting a property through them - I have and I am paying a huge financial cost for doing so. These people know their properties are rundown and in a state of disrepair - they will entice you to sign a ... Read Full Review

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This is the worst renting ...

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1 Star Review

By : 'Carlo'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E3

Mar 7, 2024
People found this helpful0

This is the worst renting company in London. I rented a room in 2022, and it was the worst experience ever. Since then, I have been continuously receiving emails from them despite repeatedly requesting to have my email removed from their ... Read Full Review

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Money ...

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1 Star Review
UserName

George

UserName

Giovanni

By : 'Areeba'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14

Nov 27, 2023
People found this helpful1

Worst letting agents ever. They are simply looting their customers. CityRooms has proven to be an absolute nightmare. Their letting services are a masterclass in incompetence. The exorbitant bills they slapped us with were only surpassed by their creativity in finding unnecessary deductions from ... Read Full Review

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Scam! Stay ...

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1 Star Review
UserName

Giovanni

By : 'Atakan'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Rent PCM : £888
Would you recommend ? : No
Postcode : N7

Aug 10, 2023
People found this helpful0

They don't show the room until they make the contract. After I moved demolition work started. The work starts at 7 in the morning and lasts until the evening. We haven't been able to sleep for a long time and our mental health is deteriorating. I asked for help to change our room. He has ... Read Full Review

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This City room is a BIG NO ...

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1 Star Review
UserName

Giovanni

By : 'Kadijat'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Rent PCM : £996
Would you recommend ? : No
Postcode : N7

May 28, 2023
People found this helpful0

This City room is a BIG NO for recommendation. The way they exploit the tenants is so alarming. From ridiculous house rent fee to unreasonable utility bill. And after frustrating you with unimaginable bills, you can't even terminate your tenancy agreement in peace. I will never ever recommend ... Read Full Review

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On the overall, the service ...

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2 Star Review

By : 'ANNE'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1

Feb 15, 2023
People found this helpful1

On the overall, the service was very poor. The room booked and paid for in advance was not available on the due date. We had to take another one with not the same features. At the end of the renting period, it was long and not automatic (on the opposite of what is stated in the contract) to have ... Read Full Review

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My experience with City Rooms ...

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1 Star Review
UserName

Jorge

By : 'Adam'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Rent PCM : £910
Would you recommend ? : No
Postcode : SE14

Jan 9, 2023
People found this helpful5

My experience with City Rooms was appalling. I strongly advise you to avoid this company and book with someone else. Trusting City Rooms was one of the worst decisions I've ever made. The original listing promised a "fully equipped" kitchen with "nice and friendly" ... Read Full Review

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To Custumer ...

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1 Star Review
UserName

Anna

By : 'Anna'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16

Dec 8, 2022
People found this helpful1

To customer service My contract was from.17 May 2022 I was notified in September, that if I wanted to extend my contract I had to do it then but rent would go up from £800. To £1040 for that room. I knew that the double room next to mine room F. Has a rent same as my single room. I asked to ... Read Full Review

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Horrible agency, avoid like ...

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1 Star Review
UserName

Giovanni

By : 'Marcel'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E16

Dec 6, 2022
People found this helpful4

Failed to address maintenance issues. Property had rats and a bug infestation which they ignored. Property was flooded multiple times due to plumbing issues, also ignored. Left us with a flatmate who was a danger to themselves and others, to the point where the police were called and yet the agency ... Read Full Review

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Do not trust ...

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1 Star Review
UserName

David

By : 'Valerie'
Branch : London, First Floor, 3-5 Globe Road
Services : Surveying
Would you recommend ? : No
Postcode : E1

Aug 24, 2022
People found this helpful3

Do not trust them. They wanted me to put down a deposit and payment and could only provide me pictures of the rooms. This is not the first time that they've refused to let me view their properties. No other letting agency would do ... Read Full Review

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Liars ...

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1 Star Review

By : 'Calvin'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE10

Aug 2, 2022
People found this helpful4

They will tell you bills included but read the contract because its actually a just utilities contribution. They will then charge you exorbitant sums when you move out, and then refuse to sort out your ... Read Full Review

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Worst experience ever. They ...

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1 Star Review

By : 'Serif'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E2

Jul 18, 2022
People found this helpful1

Worst experience ever. They can say everything until you rent and sign a contract after then everything can be changed or can be not expected. They ignore you when you report a problem. They do not try to solve problems, not ... Read Full Review

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I used Stephen Sanders who ...

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1 Star Review
UserName

Matthew

By : 'SG'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : N7

Jun 6, 2022
People found this helpful4

I used Stephen Sanders to rent my property at the London Square, Caledonian Road location. He brought in CityRooms (his friend Matthew House) to rent my property. It was a 3 year contract (Please no body should do that as they will mislead you as landlord). Midstream CityRooms stopped paying rent ... Read Full Review

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Avoid at all cost search for ...

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1 Star Review
UserName

Giovanni

By : 'mario'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : E3

May 9, 2022
People found this helpful2

Avoid at all cost search for something better the will ignore you and rip you of the care for money only Harassment ASB coldness deposit rip off dishonesty massive dirt breach of tenancy agreement this what I have experienced if you have any problems text me on 07463483499 I try ... Read Full Review


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ask to see contract ...

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1 Star Review

By : 'Kate'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E5

Apr 12, 2022
People found this helpful7

Don't go with city rooms!! Ask to see contract before you put down deposit. The agent I spoke with was so pushy but I was desperate to find a room as it's very stressful looking for a room in London at the minute. Naively (and won't do this again) I sent the deposit over (holding ... Read Full Review

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By : Another Upset Tenant

May 17, 2022

We have all been having the same issues with City Rooms for a long time I think... If you want to fill out this questionnaire, someone will get back to...


Ask to read contract before ...

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1 Star Review

By : 'Jas'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE18

Mar 22, 2022
People found this helpful8

Ask to read contract before you give deposit! 90% of the good reviews are fake A real nightmare. Amazing and kind till you give them some money. After that you'll receive a contract which is completely different than the lies that they tell you in the first meeting. Do not give ANY money ... Read Full Review

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1 - 20 of 273 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11/30/2, 12:00:00 AM by allAgents

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