Dec 06,2022
Dec 06,2022
5
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this helpful
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My experience with RNL property management was awful from start to finish. When I first entered the house, I had not been made aware that the door handle was completely broken on the inside, leaving me trapped inside the house an hour before I shook the door open. During my time inside the house, I discovered the basement (which we had also not been made aware of) which had a bad spider infestation and rusty nails coming out of the walls. One of the rooms had a mould problem, the curtain rail was bent out of shape, there was a pair of pants left in a room, the hallway lights didn't work, and the whole place was dusty.
These problems wouldn't have been that bad had RNL had the slightest bit of competence. Their repairman that was regularly sent round (who was the best part of our experience) seemed to have a complete disconnect with RNL and the landlord. Instead of reporting problems to RNL, we had to text him, otherwise they wouldn't be fixed. One of the problems that RNL seemingly refused to fix was a bad leak that caused water to drip from the shower into the kitchen. It was not fixed for around 6 months. 6 months. This was clearly damaging the house and was reported multiple times before it was eventually fixed. We were also left to deal with temperamental hot water for some time.
When time came to get our deposit back (when everyone else seemed to be getting theirs back) we heard nothing. After weeks of silence, they then revealed to us (upon asking) that they needed our student IDs. After we gave them them, there was still no contact. It was only after weeks and weeks of phone calls that we finally were given quotes for how much of our deposit we would get back. We were faced with some strange charges: £2.50 each to replace two light bulbs in the shower (they worked when we left); and £3 each for removing a plug from a plug socket. Imagine getting paid £15 to unplug something. To their credit, they reduced the price of the cleaning due to the months-long wait. However, when the cheques were received, they had overcharged us on everything compared to what they had previously said, to a total difference of £43.12. When contacted, they said that they'd forgot to discount the cleaning and that we would receive the £43.12 as another cheque. They are either liars who tried to scam us out of money, or completely incompetent at their jobs. We finally received all of our money back at the end of November, when it should've been back in July. We said to them that we wanted to collect the money from their office, but they posted them anyway. Incompetence.
Do not go anywhere near RNL property management. Please.
These problems wouldn't have been that bad had RNL had the slightest bit of competence. Their repairman that was regularly sent round (who was the best part of our experience) seemed to have a complete disconnect with RNL and the landlord. Instead of reporting problems to RNL, we had to text him, otherwise they wouldn't be fixed. One of the problems that RNL seemingly refused to fix was a bad leak that caused water to drip from the shower into the kitchen. It was not fixed for around 6 months. 6 months. This was clearly damaging the house and was reported multiple times before it was eventually fixed. We were also left to deal with temperamental hot water for some time.
When time came to get our deposit back (when everyone else seemed to be getting theirs back) we heard nothing. After weeks of silence, they then revealed to us (upon asking) that they needed our student IDs. After we gave them them, there was still no contact. It was only after weeks and weeks of phone calls that we finally were given quotes for how much of our deposit we would get back. We were faced with some strange charges: £2.50 each to replace two light bulbs in the shower (they worked when we left); and £3 each for removing a plug from a plug socket. Imagine getting paid £15 to unplug something. To their credit, they reduced the price of the cleaning due to the months-long wait. However, when the cheques were received, they had overcharged us on everything compared to what they had previously said, to a total difference of £43.12. When contacted, they said that they'd forgot to discount the cleaning and that we would receive the £43.12 as another cheque. They are either liars who tried to scam us out of money, or completely incompetent at their jobs. We finally received all of our money back at the end of November, when it should've been back in July. We said to them that we wanted to collect the money from their office, but they posted them anyway. Incompetence.
Do not go anywhere near RNL property management. Please.
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12th Jul 2024
reviewed by 'Cormac'
14th Dec 2023
reviewed by 'Anonymous'
6th Dec 2022
reviewed by 'Joe'
11th Sep 2022
reviewed by 'Parent'
30th Dec 2021
reviewed by 'itsyaboi'
Opening Hours
Address
RNL Property Management
Victoria House, 2 Victoria Road
Hyde Park
Leeds
West Yorkshire
LS6 1AT
01133229169
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 16 | 0 | 0 | 0 | 0 | 0 | 8 |
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Jul 12,2024
Jul 12,2024
0
people found
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Honestly had a really terrible experience with this company. Slow on returning deposits, arrived at my rental and it was horrible - messy, poorly painted, black mould in bathroom, stains everywhere, holes in the wall, broken blinds, faulty washing machine etc.
They really did the ...
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Dec 14,2023
Dec 14,2023
0
people found
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Honestly, RNL themselves were okay for my own personal experience, however the landlord was absolutely appalling. In our house, me and my housemates/neighbours have all had severe issues, such as a lack of maintenance and a lack of response times. For example, we had ...
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Dec 06,2022
Dec 06,2022
5
people found
this helpful
this helpful
My experience with RNL property management was awful from start to finish. When I first entered the house, I had not been made aware that the door handle was completely broken on the inside, leaving me trapped inside the house an hour before I shook ...
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Sep 11,2022
Sep 11,2022
1
people found
this helpful
this helpful
This company make up reasons to keep your deposit at the end of the tenancy and are slow/incompetent to sort out problems with the property during the tenancy. Even though my daughter and her friends had paid each month without delay and had no ...
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May 01,2022
May 01,2022
0
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Montpelier Terrace is a nightmare of mould, damp and leaks, horrible living conditions, pest control issues, health complications and terrible quality of life. AVOID AVOID AVOID. RNL is the most unprofessional service in which employees lie and manipulate for money whilst hazardous issues remain. EPC ...
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Dec 30,2021
Dec 30,2021
0
people found
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Absolute WASTE OF SPACE, don't bother with them or you'll just be on the phone to them begging them to do the most basic of tasks, or alternative you'll have to do it yourself. I really can't understand why a property management company never does ...
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Dec 17,2021
Dec 17,2021
1
people found
this helpful
this helpful
**AVOID**One of if not the worst property management agency's i have ever had to deal with in over 20 years.From they get go ive had nothing but problems from them and after being nothing but an A+ tenant they decided to make me homeless ...
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Jul 07,2021
Jul 07,2021
0
people found
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I think that RNL property management, has zero regard for their tenants. Living in Montpelier Terrace flats for 7 months with ongoing severe leaks, damp and mould left me very poorly. Rather than fixing the problems, we were left with no choice but to move out. ...
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May 21,2021
May 21,2021
2
people found
this helpful
this helpful
From what I've seen: RNL are treating their tenants at Montpelier Terrace appallingly. Issuing evicitment notices during a pandemic really is unacceptable, and I would urge anyone considering using RNL to avoid them if possible....
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May 19,2021
May 19,2021
3
people found
this helpful
this helpful
Avoid the RNL deathtrap.
I did not think the situation in the Montpelier flats could get any worse, then I found out the residents were issued evictions, soon afterwards increasing the rent to way more than the flats were worth to force them out and ...
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May 19,2021
May 19,2021
3
people found
this helpful
this helpful
Even without the greedy, corrupt landlord behaviour forcing residents out of their homes at Montpelier, the experience has just felt lacklustre. (house clearly not cleaned or maintained in any way when we moved in, among other things) Judging by the experiences of other tenants, I've ...
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May 19,2021
May 19,2021
2
people found
this helpful
this helpful
In our experience with RNL, we've had a few unannounced contractors show up (without PPE). One of our neighbors ended up being hospitalised due to mould in their flat, not to mention the whole issue with evictions, where tenants faced unreasonable rent hikes.
I've heard ...
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May 19,2021
May 19,2021
1
people found
this helpful
this helpful
In our experience with RNL, we've had a few unannounced contractors show up (without PPE). One of our neighbors ended up being hospitalised due to mould in their flat, not to mention the whole issue with evictions, where tenants faced unreasonable rent hikes.
I've heard ...
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May 18,2021
May 18,2021
8
people found
this helpful
this helpful
In my experience of living in an RNL managed property, RNL spend more time and energy protecting the interests of unscrupulous greedy landlords than they do bothering to listen to their tenants. During our time here, we have seen them try and justify illegal revenge ...
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May 18,2021
May 18,2021
3
people found
this helpful
this helpful
I think it's awful to neglect mould which has ended up hospitalising one of the tenants, and when moving that same tenant to alternative accommodation which also has severe damp issues is truly horrid. Add that to unannounced visits, rent hikes, mass eviction notices and ...
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May 18,2021
May 18,2021
4
people found
this helpful
this helpful
Living in an RNL run property has been horrific!
When I first moved into Montpellier Terrace, the flat hadn't been inspected and was in a disgusting condition (oven covered in food, freezer wasn't defrosted, urine on the toilet, mould, damp, rusty nails in my cigarette ...
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May 17,2021
May 17,2021
3
people found
this helpful
this helpful
I think that RNL have put the residents of Montpelier Terrace through terrible treatment.
They have raised rents to unaffordable prices, attempted a mass eviction of the residents and allowed mould to hospitalise a tenant.
I believe that all potential tenants should be aware of ...
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May 17,2021
May 17,2021
3
people found
this helpful
this helpful
I have heard terrible things about RNL property management. I believe the disrepair that Montpellier tenants have faced due to RNL's negligence is totally out of order, including mold and damp that ultimately hospitalised one individual. As I understand it what maintenance has occurred has ...
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May 17,2021
May 17,2021
4
people found
this helpful
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I have heard terrible things about this company, especially the treatment of the residents at Montpelier Terrace. From raising peoples rents to unaffordable prices forcing people to leave their homes to the issuing of mass evictions of an entire block of flats during the pandemic.
...
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May 15,2021
May 15,2021
3
people found
this helpful
this helpful
I believe that the actions of RNL are appalling. The way they treated the residents of Montpelier Terrace is horrendous!
Here's a few examples drawing on the Montpelier Terrace experience: Forcing people out of their homes by raising rent to unaffordable prices! Issuing mass eviction ...
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May 14,2021
May 14,2021
3
people found
this helpful
this helpful
shocked and appalled by how this company have treated the residents of Montpelier Terrace. hiking rents and issuing eviction notices during the middle of a pandemic is beyond disgusting. not to mention leaving many tenants living in mould and damp, with some not even having ...
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May 14,2021
May 14,2021
2
people found
this helpful
this helpful
It has taken an age for them to respond to any of our maintenance requests. When they are acknowledged it's after weeks and weeks and when the staff turn up they have been incredibly rude. In my opinion the company has been completely unprofessional and ...
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May 14,2021
May 14,2021
3
people found
this helpful
this helpful
From my experience, RNL have not been liable enough for the desperate state of the flats and building. Only a handful of the electric storage heaters (which must be ancient as you have to take the electricity usb to the local shop to top it ...
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Apr 30,2021
Apr 30,2021
5
people found
this helpful
this helpful
Literally so bad. House had several issues wrong when we moved in they didn’t even know about, never fix leaks, have to report stuff five times before anyone actually does anything about it. Everything takes two weeks minimum, the people who answer phone and ...
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