Honestly had a really terrible experience with this company. Slow on returning deposits, arrived at my rental and it was horrible - messy, poorly painted, black mould in bathroom, stains everywhere, holes in the wall, broken blinds, faulty washing machine etc.

They really did the bare minimum and never responded to our upset. Booked time to 'inspect' but allocated slots between 9to5 which is incredibly vague - even sometimes allocated any time between two dates which is awfully unprofessional. I really can't express my grievances enough!

I just moved and I am represented by a different property management company and every time I call I am never on hold for longer than 5 minutes, I talk to the same two people who I've corresponded with by email and calls countless times and every little detail has been clued in to me. It really isn't all rental companies.

Cannot express more that you need to avoid any property managed by them no matter how 'nice' it might seem.

Hate to be so harsh with 1 star (would give 0 given an option though) as it probably reflects the staff - I am sure they are over worked/under staffed and it's not actually their fault. My review is based on the company but not any individual staff members.

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Honestly, RNL themselves were okay for my own personal experience, however the landlord was absolutely appalling. In our house, me and my housemates/neighbours have all had severe issues, such as a lack of maintenance and a lack of response times. For example, we had a pipe leak through to the floor below due to poor pipe work in general, but the aftermath of the mould in the downstairs bathroom was left ignored even though it was in a completely unliveable state. The landlord is extremely unreliable and does not care for the tenants that live in the house and it shows. I have never seen such poor conduct from a landlord before, and it's clear that they take advantage of having a large student population living in these areas. Personally, I would avoid RNL but not for RNL themselves, but because of the landlords involved with them.

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My experience with RNL property management was awful from start to finish. When I first entered the house, I had not been made aware that the door handle was completely broken on the inside, leaving me trapped inside the house an hour before I shook the door open. During my time inside the house, I discovered the basement (which we had also not been made aware of) which had a bad spider infestation and rusty nails coming out of the walls. One of the rooms had a mould problem, the curtain rail was bent out of shape, there was a pair of pants left in a room, the hallway lights didn't work, and the whole place was dusty.
These problems wouldn't have been that bad had RNL had the slightest bit of competence. Their repairman that was regularly sent round (who was the best part of our experience) seemed to have a complete disconnect with RNL and the landlord. Instead of reporting problems to RNL, we had to text him, otherwise they wouldn't be fixed. One of the problems that RNL seemingly refused to fix was a bad leak that caused water to drip from the shower into the kitchen. It was not fixed for around 6 months. 6 months. This was clearly damaging the house and was reported multiple times before it was eventually fixed. We were also left to deal with temperamental hot water for some time.
When time came to get our deposit back (when everyone else seemed to be getting theirs back) we heard nothing. After weeks of silence, they then revealed to us (upon asking) that they needed our student IDs. After we gave them them, there was still no contact. It was only after weeks and weeks of phone calls that we finally were given quotes for how much of our deposit we would get back. We were faced with some strange charges: £2.50 each to replace two light bulbs in the shower (they worked when we left); and £3 each for removing a plug from a plug socket. Imagine getting paid £15 to unplug something. To their credit, they reduced the price of the cleaning due to the months-long wait. However, when the cheques were received, they had overcharged us on everything compared to what they had previously said, to a total difference of £43.12. When contacted, they said that they'd forgot to discount the cleaning and that we would receive the £43.12 as another cheque. They are either liars who tried to scam us out of money, or completely incompetent at their jobs. We finally received all of our money back at the end of November, when it should've been back in July. We said to them that we wanted to collect the money from their office, but they posted them anyway. Incompetence.
Do not go anywhere near RNL property management. Please.

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This company make up reasons to keep your deposit at the end of the tenancy and are slow/incompetent to sort out problems with the property during the tenancy. Even though my daughter and her friends had paid each month without delay and had no outstanding bills, nor had they caused damage at the end of their year and had left the property clean and tidy they had a long wait to get some, but not all, of their deposit back (and this was only after numerous emails and calls and a letter of complaint). Even tried to charge them to 'let the tenant in to bedroom' after they themselves had locked her out whilst showing subsequent tenants around!! I feel that they take advantage of young students and rely on them not complaining.

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Montpelier Terrace is a nightmare of mould, damp and leaks, horrible living conditions, pest control issues, health complications and terrible quality of life. AVOID AVOID AVOID. RNL is the most unprofessional service in which employees lie and manipulate for money whilst hazardous issues remain. EPC rating E soon to be illegal.

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