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Cambridge, CB2
3.5/5, 20 Reviews
65% Recommended
80% sales valuation accuracy
50% letting valuation accuracy
83% sales fee satisfaction
67% letting fee satisfaction
haart Estate and Letting Agents Cambridge is part of the UK’s largest independent estate agents. Whether you’re looking for a detached family house, a semi-detached, apartment, or cottage, we have the local knowledge and expertise to find the right property for you.
We sell property across a wide area, from centr
al Cambridge, out to Chesterton and Cherry Hinton. We also have neighbouring offices in nearby Great Shelford and Bar Hill that allows us to find properties for those who want to enjoy the views and tranquillity that outer areas have to offer.
"Disappointed with the..."
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1 Star Review
By : 'Gabriel'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : CB2
Nov 17, 2022
People found this helpful0
I was really disappointed with the service. They let out a flat whose water tap was leaking visibly and one window could not be even locked. They missed it out completely in their inventory, too! They pushed into flatfair deal and insurance even though the law say it tenant's decision to make. The agent aske repeatedly for a positive online review well ahead I get to move into the flat. Very unprofessional, I would not recommend the agency to anybody.
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Robert Nalichowski
Julie and Steve Farrington
Svetlin Manavski
Dr. Michael Akpochafor
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 83% | £255,000 | £440,000 |
| Lettings | 50% | 67% | £695 | £1,775 |
Areas covered
- Cambridge
- CB1
- CB2
- CB21
- CB22
- CB23
- CB24
- CB25
- CB3
- CB4
- CB5
- Milton
- Waterbeach
Address
haart
64 Regent Street, Cambridge, Cambridgeshire
CB2 1DP
01223 784766
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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5 Star Review
Ren
By : 'Robert'
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : Yes
Postcode : CB1
Oct 4, 2024
People found this helpful0
Great Agancy and people who work for them such a hard working team including Ren Pugh , Dany and others I recommend haart they are number 1 in Cambridge compare to other... Read Full Review
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Robert Nalichowski said about haart
Services : Sales( As a Vendor )Date: 4th Oct 2024
Great Agancy and people who work for them such a hard working team including Ren Pugh , Dany and others I recommend haart they are number 1 in Cambridge compare to other Agencies.
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A big thankyou to Ren , for ...
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4 Star Review
By : 'Julie'
Services : Sales( As a Vendor )
Sold price : £440000
Would you recommend ? : Yes
Postcode : CB21
May 9, 2024
People found this helpful0
A big thankyou to Ren , for keeping us up to date with our late mums property. Steve and Julie... Read Full Review
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Julie and Steve Farrington said about haart
Services : Sales( As a Vendor )Date: 9th May 2024
A big thankyou to Ren , for keeping us up to date with our late mums property. Steve and Julie Farrington
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Full management - disservices ...
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1 Star Review
By : 'Svetlin'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CB24
Mar 15, 2024
People found this helpful1
Be aware of the trap of their full management contract. You will be charged regularly for unjustified reasons and you will not be able to terminate this disservice without a huge fee. We just exited our full management contract with Haart Cambridge, and we feel compelled to share our... Read Full Review
Comments (0)Be aware of the trap of their full management contract. You will be charged regularly for unjustified reasons and you will not be able to terminate this disservice without a huge fee.
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Svetlin Manavski said about haart
Services : Letting( As a Owner )Date: 15th Mar 2024
Be aware of the trap of their full management contract. You will be charged regularly for unjustified reasons and you will not be able to terminate this disservice without a huge fee.
We just exited our full management contract with Haart Cambridge, and we feel compelled to share our experience, marred by misleading practices and subpar service.
The contract contained obscure clauses, leading to an unexpected exit charge, equivalent to two months' rent (£2243) at the end of the signed term of 1 year. This was demanded by the agent, despite several instances of disservices and unnecessary charges during the term.
An example was a charge for the installation of a carbon monoxide alarm, despite a functioning one already being present. Another example was sending their gas engineer by surprise, despite being informed that we had booked and paid for a different one. This, along with many other similar instances, looks like a strategy to extract a regular stream of unjustified fees.
The disregard for the tenants was also evident from the start, when the agent failed to respond to requests for instructions on how to operate the appliances in the house. This resulted in the heating system running at full capacity during the summer, causing discomfort to the tenants and huge costs for the wasted energy.
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1 Star Review
Peter
By : 'AW'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SG8
Dec 21, 2023
People found this helpful0
I honestly have not got a good word to say about our experience of Haart. Absolutely awful experience renting through them. The tone on some of their emails was horrific and I really did not have very pleasant interactions with them. They had a complete lack of respect, Im not sure why they... Read Full Review
Comments (0)I honestly have not got a good word to say about our experience of Haart. Absolutely awful experience renting through them. The tone on some of their emails was horrific and I really did not have very pleasant interactions with them. They had a complete lack of respect, Im not sure why they approach interactions like this and why key parts to emails are ignored. I had a real lack of trust in them and what they said. I had the feeling they felt they could interact with us badly as we were mere renters at the time. I did not enjoy interactions with Peter Witkowski
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AW said about haart
Services : Letting( As a Tenant )Date: 21st Dec 2023
I honestly have not got a good word to say about our experience of Haart. Absolutely awful experience renting through them. The tone on some of their emails was horrific and I really did not have very pleasant interactions with them. They had a complete lack of respect, Im not sure why they approach interactions like this and why key parts to emails are ignored. I had a real lack of trust in them and what they said. I had the feeling they felt they could interact with us badly as we were mere renters at the time. I did not enjoy interactions with Peter Witkowski
We just moved out after purchasing a house. As a result of our awful experiences with haart we did not consider buying any houses they were selling. Surely this is impacting their business if others make similar decisions too.
Everything was so much more difficult with such an obtuse third party. They indicated we would have to rent for another month to end our tenancy and would not ask the landlord (as I feel is their duty) when we wanted to choose a different date, despite this being possible in our contract. Luckily we had the contact number of the landlord so could arrange this and other things and largely leave Haart out of any of our interactions, with the landlord essentially paying extra for the burden of Haart.
After speaking about my experience to others, I have heard similar stories.
Would not use again
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1 Star Review
All
By : 'Josh'
Services : Letting( As a Tenant )
Rent PCM : £1775
Would you recommend ? : No
Postcode : CB1
Sep 20, 2023
People found this helpful0
If you were to design the worst real estate firm you could possibly imagine, then your imagination would not be able to conjure up something as terrible as Haart Lettings. I am renting an apartment and everything's gone wrong with it. The shower didn't work for the first week of... Read Full Review
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Josh Van Zak said about haart
Services : Letting( As a Tenant )Date: 20th Sep 2023
If you were to design the worst real estate firm you could possibly imagine, then your imagination would not be able to conjure up something as terrible as Haart Lettings. I am renting an apartment and everything's gone wrong with it. The shower didn't work for the first week of tenancy; the dishwasher leaks; the bathroom faucet needed to be replaced; the garbage cover was broken; the security system didn't work; and the faucets were completely clogged. Not only did they not grant a rent reduction, but they also never fulfilled my request to at least contact the landlord about the rent reduction. Moreover, they've been incredibly slow to respond to my repair requests and their agents are, at best, bitchy and incompetent.
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Jamie was very helpful in ...
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5 Star Review
Jamie
By : 'Dr.'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : CB25
Jun 19, 2023
People found this helpful1
Jamie was very helpful in helping me secure a rent, he was always responsive whenever I contacted him. Quite an excellent way of working. Thank you... Read Full Review
Comments (0)Jamie was very helpful in helping me secure a rent, he was always responsive whenever I contacted him.
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Dr. Michael Akpochafor said about haart
Services : Letting( As a Tenant )Date: 19th Jun 2023
Jamie was very helpful in helping me secure a rent, he was always responsive whenever I contacted him.
Quite an excellent way of working. Thank you Jamie
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Good valuation knowledge and ...
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5 Star Review
Daniel
By : 'Bert'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CB25
May 25, 2023
People found this helpful0
Daniel has been very helpful in the valuation and marketing process for our house. Great service and friendly attitude. Looking forward to going through the rest of the sale... Read Full Review
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Bert said about haart
Services : Sales( As a Vendor )Date: 25th May 2023
Daniel has been very helpful in the valuation and marketing process for our house. Great service and friendly attitude. Looking forward to going through the rest of the sale now.
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We have had a very positive ...
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5 Star Review
Daniel
By : 'Karen'
Services : Other
Would you recommend ? : Yes
Postcode : CB1
Nov 17, 2022
People found this helpful0
We have had a very positive experience. We contacted Daniel Frost who was very keen to help, and was considerate to our requests. We would 100% recommend him and will be using his services in the... Read Full Review
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Karen crosbie said about haart
Services : Other( )Date: 17th Nov 2022
We have had a very positive experience. We contacted Daniel Frost who was very keen to help, and was considerate to our requests. We would 100% recommend him and will be using his services in the future.
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Disappointed with the ...
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1 Star Review
By : 'Gabriel'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB2
Nov 17, 2022
People found this helpful0
I was really disappointed with the service. They let out a flat whose water tap was leaking visibly and one window could not be even locked. They missed it out completely in their inventory, too! They pushed into flatfair deal and insurance even though the law say it tenant's decision to... Read Full Review
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Gabriel Sipos said about haart
Services : Letting( As a Tenant )Date: 17th Nov 2022
I was really disappointed with the service. They let out a flat whose water tap was leaking visibly and one window could not be even locked. They missed it out completely in their inventory, too! They pushed into flatfair deal and insurance even though the law say it tenant's decision to make. The agent aske repeatedly for a positive online review well ahead I get to move into the flat. Very unprofessional, I would not recommend the agency to anybody.
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Banks ,is always kind and ...
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5 Star Review
By : 'MISS'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB25
Oct 20, 2022
People found this helpful0
Banks ,is always kind and helpful. Always looking promptly and carefully to any enquiries we make. Keep it up and thank... Read Full Review
Comments (0)Banks ,is always kind and helpful.
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MISS ANASTASIA GALANI said about haart
Services : Letting( As a Tenant )Date: 20th Oct 2022
Banks ,is always kind and helpful.
Always looking promptly and carefully to any enquiries we make.
Keep it up and thank you!!!
Anastasia
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Jamie was easy to reach and ...
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5 Star Review
Jamie
By : 'Zengwei'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB5
Sep 23, 2022
People found this helpful0
Jamie was easy to reach and very helpful during the whole referencing and renting process. Would definitely recommend him as your... Read Full Review
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Zengwei said about haart
Services : Letting( As a Tenant )Date: 23rd Sep 2022
Jamie was easy to reach and very helpful during the whole referencing and renting process. Would definitely recommend him as your agent.
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Thanks to Jamie for his ...
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5 Star Review
Jamie
By : 'DC'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB23
Sep 12, 2022
People found this helpful0
Thanks to Jamie for his prompt and great assistance and helped us to get our first home in UK! Highly... Read Full Review
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DC said about haart
Services : Letting( As a Tenant )Date: 12th Sep 2022
Thanks to Jamie for his prompt and great assistance and helped us to get our first home in UK! Highly recommended!
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Professional, enthusiastic ...
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5 Star Review
Daniel
By : 'Lucy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CB4
Jul 26, 2022
People found this helpful1
Professional, enthusiastic and friendly. Daniel Frost came to value our house today and I can highly recommend him. He had done his homework before the visit. He was very engaging and it was easy to discuss our... Read Full Review
Comments (0)Professional, enthusiastic and friendly.
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Lucy said about haart
Services : Letting( As a Owner )Date: 26th Jul 2022
Professional, enthusiastic and friendly.
Daniel Frost came to value our house today and I can highly recommend him. He had done his homework before the visit. He was very engaging and it was easy to discuss our requirements.
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A very big thank you to Amman ...
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5 Star Review
Amman
By : 'Abdul'
Services : Sales( As a Buyer )
Sold price : £325000
Would you recommend ? : Yes
Postcode : CB1
Feb 24, 2021
People found this helpful0
A very big thank you to Amman for all his hard work and patience during a very difficult process in securing a house. His professionalism and dedication is brilliant and I don't think we would have been able to have got through the process without him. All the best in the future - Abdul Hye... Read Full Review
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Abdul said about haart
Services : Sales( As a Buyer )Date: 24th Feb 2021
A very big thank you to Amman for all his hard work and patience during a very difficult process in securing a house. His professionalism and dedication is brilliant and I don't think we would have been able to have got through the process without him. All the best in the future - Abdul Hye and Modu Miah
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By : Haart Estate Agents Cambridge
Feb 25, 2021Dear Abdul Thank you for taking the time to leave us a five star review! We are delighted to hear you had such a positive experience with Amman and will pass on your kind words to him. Please feel...
Finding an apartment in ...
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5 Star Review
Jamie
By : 'Jasmine'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB4
Nov 16, 2020
People found this helpful0
Finding an apartment in Cambridge is a nightmare, but Jamie made the process so much easier. He's friendly via phone, quick to respond via text, and set us up with viewings ASAP so we got in before the rush. Once we'd found our flat, he walked us through the reference and holding... Read Full Review
Comments (0)Finding an apartment in Cambridge is a nightmare, but Jamie made the process so much easier. He's friendly via phone, quick to respond via text, and set us up with viewings ASAP so we got in before the rush.
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Jasmine Moore said about haart
Services : Letting( As a Tenant )Date: 16th Nov 2020
Finding an apartment in Cambridge is a nightmare, but Jamie made the process so much easier. He's friendly via phone, quick to respond via text, and set us up with viewings ASAP so we got in before the rush.
Once we'd found our flat, he walked us through the reference and holding process, then detailed exactly what we needed to do next. Can't recommend him enough if you're looking for someone professional, concise, and honest about helping you find the right flat.
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4 Star Review
Amman
By : 'Cheng'
Services : Sales( As a Vendor )
Sold price : £255000
Would you recommend ? : Yes
Postcode : CB3
Sep 24, 2020
People found this helpful0
I would like to thank Haart for making my selling experience a very good one. In particular, I would like to commend Amman Naveed-Akhtar of the Regent Street office who was very professional in arranging viewings, providing feedback and keeping me informed with negotiations. Thank you... Read Full Review
Comments (0)I would like to thank Haart for making my selling experience a very good one.
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Cheng Yoe said about haart
Services : Sales( As a Vendor )Date: 24th Sep 2020
I would like to thank Haart for making my selling experience a very good one.
In particular, I would like to commend Amman Naveed-Akhtar of the Regent Street office who was very professional in arranging viewings, providing feedback and keeping me informed with negotiations.
Thank you Haart.
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Professional and organised ...
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5 Star Review
Jamie
By : 'Viviana'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB4
Aug 14, 2019
People found this helpful0
Professional and organised Agency. Jamie, our agent, was superb, always polite, friendly and a genuine happiness during all the process. All the process of renting was organised and really fast. Really recommend this... Read Full Review
Comments (0)Professional and organised Agency.
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Viviana said about haart
Services : Letting( As a Tenant )Date: 14th Aug 2019
Professional and organised Agency.
Jamie, our agent, was superb, always polite, friendly and a genuine happiness during all the process.
All the process of renting was organised and really fast.
Really recommend this agency.
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Terrible ...
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1 Star Review
Tracey
By : 'Frustrated'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB4
Oct 7, 2018
People found this helpful3
Just dreadful all the way through, from trying to let the property, to managing it (so bad landlord removed them from managing it), and now am struggling to get the deposit back after getting clearance from the landlord for a full return two weeks ago. Poor communication, bad attitude on the... Read Full Review
Comments on Agent Fees
Not worth the money at all!!!!
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Frustrated and annoyed said about haart
Services : Letting( As a Tenant )Date: 7th Oct 2018
Just dreadful all the way through, from trying to let the property, to managing it (so bad landlord removed them from managing it), and now am struggling to get the deposit back after getting clearance from the landlord for a full return two weeks ago. Poor communication, bad attitude on the telephone and just terrible customer service.
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UTTERLY ...
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1 Star Review
All
By : 'Yorkshire'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CB25
Jun 6, 2018
People found this helpful2
Despite Haart lying to us from the start, mucking up the Rightmove listing (and needing multiple requests to fix it), having 20+ viewings and months to secure an offer (and failing completely), trying to force us to accept an offer from one party (we did the viewing and secured the offer!) for whom ... Read Full Review
Comments on Agent Fees
Appalling. Most expensive in Cambridge ( initial 2% whereas most agents are 1% or below) and UTTERLY INCOMPETENT. Do not fall for their lies
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Yorkshire Dave said about haart
Services : Sales( As a Vendor )Date: 6th Jun 2018
Despite Haart lying to us from the start, mucking up the Rightmove listing (and needing multiple requests to fix it), having 20+ viewings and months to secure an offer (and failing completely), trying to force us to accept an offer from one party (we did the viewing and secured the offer!) for whom Haart were also selling their house (which they tried to hide from us!) despite other offers on the table which they refused to discuss with us (=huge conflict of interest) and escalating as high as Haart will seemingly allow, they still think they did a good enough job that we should pay 90% of their fee. This is despite the fact that WE had to badger to get the Rightmove listing corrected, HAD to take over viewings (and got 4 offers from 8 viewings), HAD to instruct them even how to properly organise viewings! They even passed on lies and misinformation to our sellers which almost caused the deal to fall through. Had to CUT HAART OUT to protect ourselves. Continual lying throughout the complaint process, for instance Melanie Smith supposed Head of Complaints claimed they had no obligation to us other than to introduce us to a buyer and asserted there was no stipulated level of service. This is a complete lie. Haart's terms and conditions specify they will fully list on Rightmove, help their client consider all offers and manage the sale process on their client's behalf. They did NONE of these for us and still demand we pay 90% of their fee otherwise they force us to go to the Property Ombudsman. No acknowledgment of receipt of any emails. Have to chase. Quite simply the most appalling service we have ever had the misfortune of encountering. Do not go anywhere near this company. They are so grossly incompetent that law enforcement should be involved. Save yourself the heartache. They assert we should demonstrate we have suffered some financial loss - what a complete joke. It's as simple as this: we contracted Haart to provide a service and they didn't do it. Thus no fee should be payable and an apology should be made to us. Haart are a disgrace
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By : haart Estate Agents
Jun 7, 2018Thank you for your review and we are sorry that you have needed to complain. We take all complaints seriously and act in accordance with TPOS Code of...
Never again. Even employees ...
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1 Star Review
By : 'Disgruntled'
Services : Letting( Property Management )
Sold price : £272000
Would you recommend ? : No
Postcode : CB4
May 17, 2017
People found this helpful1
Never again. Even employees of this branch have told me that this company has no heart. Absolutely deplorable treatment. Do not hand over your house keys and do not fall for their aggressive sales... Read Full Review
Comments on Agent Fees
Undeserved
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Disgruntled said about haart
Services : Letting( Property Management )Date: 17th May 2017
Never again. Even employees of this branch have told me that this company has no heart. Absolutely deplorable treatment. Do not hand over your house keys and do not fall for their aggressive sales techniques.
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By : Ross
May 19, 2017Hi there, We're sorry to hear you about your poor experience with our Cambridge branch. As we are unsure of further details regarding your experience, we advise you to please contact the...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10/20/2022, 6:07:58 AM by allAgents
