0% lettings valuation accuracy
0% lettings fee satisfaction
Feb 06,2013
Feb 06,2013
4
people found
this helpful
this helpful
A new business that my landlord switched to a couple years ago. At first very friendly and responsive, but have become increasingly difficult to deal with. We have had constant problems with mould that they were resistant to fix because theydthey didn't want to upset landlord who has several properties with them. They told us it was our condensation from breathing and drying clothes etc, so it wasn't there problem. I had to threaten them with reporting it to local health authorities and citizens advice before they would do something, and even then they said they wouldn't do anything about it if it recurred. Recently we have been messed about constantly by them. I emailed with a couple problems including a broken Hoover and fridge. I confirmed they received the email the following day. After 2 weeks I phoned to ask what was going on and no one knew. Apparently the email had been sent to junk. Since I confirmed they received it they were obviously lying. It took a further month of hassling to get a Hoover. I am still to see a new fridge despite a contractor having come out to look at it 2 weeks ago who said he would put the order in with IME that day. Phoned multiple times with evasive answers. Finally have asked for reduction in rent as compensation, and legal action for breach of contract if they don't sort it. Hopefully this will get them to do something. My advice is to avoid this company, or if that's too late then you really have to hassle and be the bad guy to get anywhere.
What agent could do to change your mind?
Sort problems quickly, and don't lie when you've messed up.Attached Filesnbsp;
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Latest Reviews
6th Feb 2013
reviewed by 'Grrr'
Opening Hours
Address
IME Residential
21 Fowler Terrace
Edinburgh
City of Edinburgh
EH111DA
0131 228 478
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 06,2013
Feb 06,2013
4
people found
this helpful
this helpful
A new business that my landlord switched to a couple years ago. At first very friendly and responsive, but have become increasingly difficult to deal with. We have had constant problems with mould that they were resistant to fix because theydthey didn't want to upset ...
read full review
read full review
What agent could do to change your mind?
Sort problems quickly, and don't lie when you've messed up.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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