0% sales valuation accuracy
100% sales fee satisfaction
Jul 14,2021
Jul 14,2021
2
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There aren't enough words to describe how miserable working with Portico in Fulham is. I could go on for MONTHS but I'll keep it short. (Also, note this is not even close to the extent of the issues we've had with them):
Looking to rent, it took 3 tries for Louise to show us the property we wanted to view. She forgot the keys once and then forgot she made plans to show us the property. Unprofessional from the start.
We signed the lease and Portico then they LOST their set of keys for our flat. They then lied multiple times and said they found them, but that was not the case. When I brought up that this was a safety concern and that someone from Portico or a subcontractor could've taken our keys and used them to break in one day, they laughed that off and didn't further escalate. A few days later, without letting us know, a member of the Portico team brought a bundle of keys over to try them at our property - the heart attack we had when all of a sudden someone was trying to come into our property - disgusting and they're lucky the police weren't called.
Despite the horribleness of dealing with Portico, we had a decently good deal on our property. We were going to continue to rent until a severe mould problem broke out in our flat. Portico painted over it twice and it kept coming back, then they refused to further fix the problem further so for the sake of our health we decided not to renew and to move out at the end of our tenancy. We then received an email from a member of their property management team that said that the reason they didn't rush to fix the mould problem was they assumed we were going to keep renting the property - not a good reason to neglect your tenants when there's a legitimate concern.
Look, I could go into how when we moved in there was a white-stained (yuck) couch that they refused to let us remove, or that they are terrible at promptly replying, or that when they showed our flat when we were moving out we were more than accommodating but they then yelled at us when we couldn't let someone come view the property last minute at almost 8pm one time, or that when we moved in the bathtub was filled with dead flies, or that despite the fact we paid for a professional end-of-tenancy 10-hour-clean they tried to charge us for a reclean but provided no evidence that it wasn't up to standard and when asked to provide evidence they failed to provide a receipt for the reclean or photos of issues with cleaning. But here's the deal, this whole property management industry is corrupt. We liked the property initially and there was no way to rent it without going through Portico. So they suck and they're unprofessional and rude and just terrible at their jobs, but if you find a place you like you might not be able to avoid them.
Looking to rent, it took 3 tries for Louise to show us the property we wanted to view. She forgot the keys once and then forgot she made plans to show us the property. Unprofessional from the start.
We signed the lease and Portico then they LOST their set of keys for our flat. They then lied multiple times and said they found them, but that was not the case. When I brought up that this was a safety concern and that someone from Portico or a subcontractor could've taken our keys and used them to break in one day, they laughed that off and didn't further escalate. A few days later, without letting us know, a member of the Portico team brought a bundle of keys over to try them at our property - the heart attack we had when all of a sudden someone was trying to come into our property - disgusting and they're lucky the police weren't called.
Despite the horribleness of dealing with Portico, we had a decently good deal on our property. We were going to continue to rent until a severe mould problem broke out in our flat. Portico painted over it twice and it kept coming back, then they refused to further fix the problem further so for the sake of our health we decided not to renew and to move out at the end of our tenancy. We then received an email from a member of their property management team that said that the reason they didn't rush to fix the mould problem was they assumed we were going to keep renting the property - not a good reason to neglect your tenants when there's a legitimate concern.
Look, I could go into how when we moved in there was a white-stained (yuck) couch that they refused to let us remove, or that they are terrible at promptly replying, or that when they showed our flat when we were moving out we were more than accommodating but they then yelled at us when we couldn't let someone come view the property last minute at almost 8pm one time, or that when we moved in the bathtub was filled with dead flies, or that despite the fact we paid for a professional end-of-tenancy 10-hour-clean they tried to charge us for a reclean but provided no evidence that it wasn't up to standard and when asked to provide evidence they failed to provide a receipt for the reclean or photos of issues with cleaning. But here's the deal, this whole property management industry is corrupt. We liked the property initially and there was no way to rent it without going through Portico. So they suck and they're unprofessional and rude and just terrible at their jobs, but if you find a place you like you might not be able to avoid them.
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28th Jul 2022
reviewed by 'Daryl'
1st Jul 2022
reviewed by 'Deisi Ascari'
24th Jul 2021
reviewed by 'Ollie'
18th Jul 2021
reviewed by 'Sherry Shen'
Opening Hours
Address
Portico
843 Fulham Road
Fulham,London
Greater London
SW6 5HJ
020 7731 7788
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £625,000 | £625,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 1 | 36 | 17 | 10 | 0 | 10 | 0 | 1 | 1 |
Areas covered
- SW6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 28,2022
Jul 28,2022
0
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When it came to renewing the tenancy they attempted to raise the rent by over 25%. From £1775 to £2400 than to £2100 than £1900 than within the guidelines of the Retail Price Index, being a minimum of 3% and a maximum of 8% to £1835. No gas certificate for 2022 and if there’...
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Jul 01,2022
Jul 01,2022
0
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Everyone knows that moving is not a pleasant thing to do. Portico gave me the support necessary to move in and to move out. Thank you very much for the agents “Erick dos Santos” and “Holly Pearson” they went above and beyond to help me....
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Mar 15,2022
Mar 15,2022
0
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Experience with this agency is too horrible to share. Save yourself the horrific drama. I wont waste energy on them. Doesnt worth it...
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Jul 30,2021
Jul 30,2021
4
people found
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Lauren was great - super responsive, helpful and speedy. The entire process from arranging a viewing to signing the tenancy agreement only took a week. Top marks!...
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Jul 24,2021
Jul 24,2021
5
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Portico have been really good with us in assisting our move in to our new flat in Fulham. Angus Mcanespie has been really helpful and responsive to any queries....
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Jul 18,2021
Jul 18,2021
6
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We found Lauren from Portico, she's been very helpful and professional, we are really happy with their services. Highly recommended....
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Jul 14,2021
Jul 14,2021
5
people found
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Lauren was great throughout our process, she was responsive, informative and always cheerful which made our experience with Portico really positive!...
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Jul 14,2021
Jul 14,2021
2
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There aren't enough words to describe how miserable working with Portico in Fulham is. I could go on for MONTHS but I'll keep it short. (Also, note this is not even close to the extent of the issues we've had with them):
Looking to rent, ...
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Jul 14,2021
Jul 14,2021
5
people found
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Lauren has been a great estate agent. She considered our needs and took her time to answer all our questions....
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Jul 13,2021
Jul 13,2021
8
people found
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Lauren and Portico make life easy!
We recently went through Lauren at Portico to find an apartment in Parsons Green and couldn't be happier with the service provided. Lauren could not have been more transparent, helpful and quick to respond throughout the entire process and ...
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Jun 29,2021
Jun 29,2021
5
people found
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Portico were very helpful and accommodating throughout the search. They listened to my feedback and acted accordingly. Molly and Angus were very kind and easy to work with!...
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Jun 17,2021
Jun 17,2021
7
people found
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Portico is the company I now rent my flat with and I can only say that I could not have asked for better service from Portico, they are efficient, very informative and extremely helpful, especially Angus Mcanespie who has help with solving any issues we ...
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Jun 02,2021
Jun 02,2021
4
people found
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Absolutely awful experience with Portico Fulham branch from the get go. I rented a property on Vera Road in Fulham with Molly Derbyshire who was quick to take my money but little did I know the ongoing issues I would have for the next 14 months ...
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Mar 29,2021
Mar 29,2021
3
people found
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1 star is far too generous to give to Portico, not just the Fulham office (with whom I had the misfortune of dealing as a tenant) but the head office and wider team as well. From the very first viewing until I received my deposit back, ...
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Jan 20,2020
Jan 20,2020
7
people found
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this helpful
Mr Erick Dos Santos has been absolutely tremendous throughout the sale process, always available to take calls + questions that I have. Is determined to find you the right property. Very kind humerus chap who i would be delighted to recommend to anyone looking in the ...
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Jan 20,2020
Jan 20,2020
7
people found
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this helpful
Having dealt with Joseph and the team in the Fulham office, they gave me some great advice and I would highly recommend their services...
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Jan 20,2020
Jan 20,2020
6
people found
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5 stars for the team to Joseph, Erick and Molly for their assistance and attention. I am happy to recommend their service to anyone....
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Dec 19,2019
Dec 19,2019
6
people found
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Joseph and his team were beyond helpful in the purchase of my new flat. Thank you to the team for everything!...
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Oct 14,2019
Oct 14,2019
7
people found
this helpful
this helpful
Very good moving in service, easy to collect keys and complete all the required paperwork online prior to move in date. Portico welcome bags were a very kind and nice touch.
All Portico staff friendly and helpful especially Joseph and Jason who were very quick ...
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Oct 14,2019
Oct 14,2019
7
people found
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this helpful
Very good service from Joseph and his team. They were fast to respond and good at keeping me updated on the progress. They found a tenant within less than a week....
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Oct 08,2019
Oct 08,2019
7
people found
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this helpful
Joseph & his team (Shaun, Jason) were amazing at getting me into the flat so quickly. They accomodated a time that suited me better for my first viewing. Even though my initial offer didn't go through, they got it accepted next time around. Compassionate about how ...
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Oct 03,2019
Oct 03,2019
7
people found
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After my flat was on the market to let with another agent for over 60 days I moved to Portico. They produced great marketing photos and found a high quality tenant that wanted the flat long term within 48 hours of their marketing going online. Joseph efficient ...
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Sep 24,2019
Sep 24,2019
6
people found
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this helpful
Very prompt. Everything you want from a letting agent. Usually replied very quickly to email. This was a very straightforward letting....
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Sep 20,2019
Sep 20,2019
3
people found
this helpful
this helpful
Recently rented a property through portico. Portico agents were in general very responsive and gives us constant updates during the process. Would recommend to others....
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Aug 02,2019
Aug 02,2019
7
people found
this helpful
this helpful
We found Portico to be very efficient and organised. Joseph Lee helped us with all of our questions, he responded to emails very quickly and was always very friendly and helpful....
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Feb 27,2019
Feb 27,2019
3
people found
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this helpful
If I could leave no stars I would. We have rented off portico for 3 years and it has been the worst experience. No one gets back to you when you call, the problems that have been reported have not been fixed. They make it very ...
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Feb 22,2019
Feb 22,2019
6
people found
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this helpful
Louise Brien has been amazing from the first viewing. She was a pleasure to deal with, very responsive and effcient, and would highly recommend her!...
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Nov 21,2018
Nov 21,2018
6
people found
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this helpful
Her knowledge of the legislation behind property has been so refreshing and kept us calm in a sticky situation, I am pleased to recommend Fulham Portico to other landlords. Thank you again Eleanor ....
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Comment on agent fees
Reasonable
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Nov 21,2018
Nov 21,2018
6
people found
this helpful
this helpful
As soon as Eleanor was on board we felt like we were in very good hands! Eleanor is incredibly professional and very quick at responding to emails. I would strongly recommend having Eleanor look after your property search. The Check out was done efficiently and ...
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Nov 07,2018
Nov 07,2018
4
people found
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I am a landlord who has used the services of Portico (Edmund Cude / Coutts de Lisle previously) to rent out my flat for many years. The service from the property management team was pretty good previously, but has deteriorated rapidly over the last 12 months. Now ...
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Comment on agent fees
I'm not sure exactly what I'm paying them for currently. After taking the (substantial) fee for arranging the most recent tenancy they disappeared!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:00 AM 30/10/2017 by allAgents
Best Letting Agent in SW6 
Best Letting Agent in SW6 
