0% sales valuation accuracy
100% sales fee satisfaction
Mar 29,2021
Mar 29,2021
3
people found
this helpful
this helpful
1 star is far too generous to give to Portico, not just the Fulham office (with whom I had the misfortune of dealing as a tenant) but the head office and wider team as well. From the very first viewing until I received my deposit back, the entire thing was a total shambles. They made the entire process much more difficult, lengthy and stressful than it ever needed to be with their total lack of communication, coordination and basic organisation.
Let's go from the start. First viewing, the agent (Jason Swift) was 25 minutes late without letting me know. He knew nothing about the property including the rental value, the date it would be available or if it was furnished or unfurnished.
The initial offer was placed on the property and I am aware (from the landlord who happened to live in the same building) that this offer was not actually shared with the landlord. They demanded a higher offer which was eventually accepted and immediately the paperwork was handed over to me with a 7 day completion deadline.
2 days in and the same agent (Jason) began demanding the paperwork back immediately. At the time, I had gone into hospital and notified Jason that this was the reason I had not yet turned to it (even though I still had several days left within the deadline). No apology from Jason, just more pressure to sign.
Once the paperwork had been completed, a move in date was agreed and I organised furniture to be delivered on this date. Only after confirming this did I find out (by checking in with Portico) that Portico weren't working to that move in date but a later one. They refused to release keys and only after several days of pushing for the original move in date did this actually get secured.
So move in day comes around and the place itself is a total mess. It had been empty for 10 days and Portico had only organised painters to come in on the move in day. No cleaners had been despite this being in the contract and the check in agent was trying to rush off without any of these issues being rectified. After pushing for someone from the office to come over, Jospeh Lee arrived. He was not pleasant to deal with at all. He tried to palm serious maintenance issues off as "you're being pedantic now" and said for £1700 per month rent (!!) you can't expect the place to be clean or tidy. Eventually after wasting hours arguing with Joseph, they eventually organised cleaners to come the same day. The cleaners did a pretty crap job.
Throughout the tenancy Harrison Portch was the property manager. There was no point in reporting maintenance issues like no heating or broken blinds as they were never followed up. We were left without heating in winter 2 or 3 times as Portico just didn't bother sorting it out. I had a broken blind that never got fixed despite reporting it several times over 18 months.
When it came to moving out, I agreed with the landlord to terminate the lease early due to a close family member undergoing heart surgery and needing to be closer to them. The landlord handed the matter over to Portico to process.
This was the clincher for me. Portico, and in particular Molly Derbyshire, did nothing but try to capitalise on the misfortune of another person. They immediately hit me with over £3,000 in fees that were banned under the Tenant Fees Act 2019. Weeks of pushing back on these illegal fees ensued and Portico never once admitted that the fees were illegal but kept "reducing" the fees out of "goodwill". In the end, I settled with paying fees in the region of £400 for the sake of getting away from the situation. Throughout this time, Portico displayed no humanity and instead presented themselves as the money grabbing, selfish and greedy people they are. They were an absolute disgrace of a business.
When it came to the deposit return, there was zero communication between the teams and everything that was agreed with one person had to be communicated and agreed again with another person from within the same company. Again, more time consuming and stressful than it needed to be.
From what I understand, Portico also let down the new tenants. Maintenance works needed to be conducted prior to their move in which Portico had 2 months to organise. They, in particular Filippo Funis, left it to the last week of my tenancy during which I was working full time at home and moving house. They insisted on having access with less than half a day's notice which I was simply unable to grant. At the time I left (2 days before the new tenants were due to move in) the works had still not been carried out.
I would strongly recommend avoiding Portico like the coronavirus. They will make sure you have a headache every time you need to communicate with them and use every opportunity they can to try to illegally wring money out of you. Disgusting!!
Let's go from the start. First viewing, the agent (Jason Swift) was 25 minutes late without letting me know. He knew nothing about the property including the rental value, the date it would be available or if it was furnished or unfurnished.
The initial offer was placed on the property and I am aware (from the landlord who happened to live in the same building) that this offer was not actually shared with the landlord. They demanded a higher offer which was eventually accepted and immediately the paperwork was handed over to me with a 7 day completion deadline.
2 days in and the same agent (Jason) began demanding the paperwork back immediately. At the time, I had gone into hospital and notified Jason that this was the reason I had not yet turned to it (even though I still had several days left within the deadline). No apology from Jason, just more pressure to sign.
Once the paperwork had been completed, a move in date was agreed and I organised furniture to be delivered on this date. Only after confirming this did I find out (by checking in with Portico) that Portico weren't working to that move in date but a later one. They refused to release keys and only after several days of pushing for the original move in date did this actually get secured.
So move in day comes around and the place itself is a total mess. It had been empty for 10 days and Portico had only organised painters to come in on the move in day. No cleaners had been despite this being in the contract and the check in agent was trying to rush off without any of these issues being rectified. After pushing for someone from the office to come over, Jospeh Lee arrived. He was not pleasant to deal with at all. He tried to palm serious maintenance issues off as "you're being pedantic now" and said for £1700 per month rent (!!) you can't expect the place to be clean or tidy. Eventually after wasting hours arguing with Joseph, they eventually organised cleaners to come the same day. The cleaners did a pretty crap job.
Throughout the tenancy Harrison Portch was the property manager. There was no point in reporting maintenance issues like no heating or broken blinds as they were never followed up. We were left without heating in winter 2 or 3 times as Portico just didn't bother sorting it out. I had a broken blind that never got fixed despite reporting it several times over 18 months.
When it came to moving out, I agreed with the landlord to terminate the lease early due to a close family member undergoing heart surgery and needing to be closer to them. The landlord handed the matter over to Portico to process.
This was the clincher for me. Portico, and in particular Molly Derbyshire, did nothing but try to capitalise on the misfortune of another person. They immediately hit me with over £3,000 in fees that were banned under the Tenant Fees Act 2019. Weeks of pushing back on these illegal fees ensued and Portico never once admitted that the fees were illegal but kept "reducing" the fees out of "goodwill". In the end, I settled with paying fees in the region of £400 for the sake of getting away from the situation. Throughout this time, Portico displayed no humanity and instead presented themselves as the money grabbing, selfish and greedy people they are. They were an absolute disgrace of a business.
When it came to the deposit return, there was zero communication between the teams and everything that was agreed with one person had to be communicated and agreed again with another person from within the same company. Again, more time consuming and stressful than it needed to be.
From what I understand, Portico also let down the new tenants. Maintenance works needed to be conducted prior to their move in which Portico had 2 months to organise. They, in particular Filippo Funis, left it to the last week of my tenancy during which I was working full time at home and moving house. They insisted on having access with less than half a day's notice which I was simply unable to grant. At the time I left (2 days before the new tenants were due to move in) the works had still not been carried out.
I would strongly recommend avoiding Portico like the coronavirus. They will make sure you have a headache every time you need to communicate with them and use every opportunity they can to try to illegally wring money out of you. Disgusting!!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
28th Jul 2022
reviewed by 'Daryl'
1st Jul 2022
reviewed by 'Deisi Ascari'
24th Jul 2021
reviewed by 'Ollie'
18th Jul 2021
reviewed by 'Sherry Shen'
Opening Hours
Address
Portico
843 Fulham Road
Fulham,London
Greater London
SW6 5HJ
020 7731 7788
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £625,000 | £625,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 1 | 36 | 17 | 10 | 0 | 10 | 0 | 1 | 1 |
Areas covered
- SW6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 28,2022
Jul 28,2022
0
people found
this helpful
this helpful
When it came to renewing the tenancy they attempted to raise the rent by over 25%. From £1775 to £2400 than to £2100 than £1900 than within the guidelines of the Retail Price Index, being a minimum of 3% and a maximum of 8% to £1835. No gas certificate for 2022 and if there’...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Jul 01,2022
Jul 01,2022
0
people found
this helpful
this helpful
Everyone knows that moving is not a pleasant thing to do. Portico gave me the support necessary to move in and to move out. Thank you very much for the agents “Erick dos Santos” and “Holly Pearson” they went above and beyond to help me....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 15,2022
Mar 15,2022
0
people found
this helpful
this helpful
Experience with this agency is too horrible to share. Save yourself the horrific drama. I wont waste energy on them. Doesnt worth it...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 30,2021
Jul 30,2021
4
people found
this helpful
this helpful
Lauren was great - super responsive, helpful and speedy. The entire process from arranging a viewing to signing the tenancy agreement only took a week. Top marks!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 24,2021
Jul 24,2021
5
people found
this helpful
this helpful
Portico have been really good with us in assisting our move in to our new flat in Fulham. Angus Mcanespie has been really helpful and responsive to any queries....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 18,2021
Jul 18,2021
6
people found
this helpful
this helpful
We found Lauren from Portico, she's been very helpful and professional, we are really happy with their services. Highly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 14,2021
Jul 14,2021
5
people found
this helpful
this helpful
Lauren was great throughout our process, she was responsive, informative and always cheerful which made our experience with Portico really positive!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 14,2021
Jul 14,2021
2
people found
this helpful
this helpful
There aren't enough words to describe how miserable working with Portico in Fulham is. I could go on for MONTHS but I'll keep it short. (Also, note this is not even close to the extent of the issues we've had with them):
Looking to rent, ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Jul 14,2021
Jul 14,2021
5
people found
this helpful
this helpful
Lauren has been a great estate agent. She considered our needs and took her time to answer all our questions....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2021
Jul 13,2021
8
people found
this helpful
this helpful
Lauren and Portico make life easy!
We recently went through Lauren at Portico to find an apartment in Parsons Green and couldn't be happier with the service provided. Lauren could not have been more transparent, helpful and quick to respond throughout the entire process and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 29,2021
Jun 29,2021
5
people found
this helpful
this helpful
Portico were very helpful and accommodating throughout the search. They listened to my feedback and acted accordingly. Molly and Angus were very kind and easy to work with!...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2021
Jun 17,2021
7
people found
this helpful
this helpful
Portico is the company I now rent my flat with and I can only say that I could not have asked for better service from Portico, they are efficient, very informative and extremely helpful, especially Angus Mcanespie who has help with solving any issues we ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 02,2021
Jun 02,2021
4
people found
this helpful
this helpful
Absolutely awful experience with Portico Fulham branch from the get go. I rented a property on Vera Road in Fulham with Molly Derbyshire who was quick to take my money but little did I know the ongoing issues I would have for the next 14 months ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 29,2021
Mar 29,2021
3
people found
this helpful
this helpful
1 star is far too generous to give to Portico, not just the Fulham office (with whom I had the misfortune of dealing as a tenant) but the head office and wider team as well. From the very first viewing until I received my deposit back, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 20,2020
Jan 20,2020
7
people found
this helpful
this helpful
Mr Erick Dos Santos has been absolutely tremendous throughout the sale process, always available to take calls + questions that I have. Is determined to find you the right property. Very kind humerus chap who i would be delighted to recommend to anyone looking in the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 20,2020
Jan 20,2020
7
people found
this helpful
this helpful
Having dealt with Joseph and the team in the Fulham office, they gave me some great advice and I would highly recommend their services...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 20,2020
Jan 20,2020
6
people found
this helpful
this helpful
5 stars for the team to Joseph, Erick and Molly for their assistance and attention. I am happy to recommend their service to anyone....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 19,2019
Dec 19,2019
6
people found
this helpful
this helpful
Joseph and his team were beyond helpful in the purchase of my new flat. Thank you to the team for everything!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 14,2019
Oct 14,2019
7
people found
this helpful
this helpful
Very good moving in service, easy to collect keys and complete all the required paperwork online prior to move in date. Portico welcome bags were a very kind and nice touch.
All Portico staff friendly and helpful especially Joseph and Jason who were very quick ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 14,2019
Oct 14,2019
7
people found
this helpful
this helpful
Very good service from Joseph and his team. They were fast to respond and good at keeping me updated on the progress. They found a tenant within less than a week....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 08,2019
Oct 08,2019
7
people found
this helpful
this helpful
Joseph & his team (Shaun, Jason) were amazing at getting me into the flat so quickly. They accomodated a time that suited me better for my first viewing. Even though my initial offer didn't go through, they got it accepted next time around. Compassionate about how ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03,2019
Oct 03,2019
7
people found
this helpful
this helpful
After my flat was on the market to let with another agent for over 60 days I moved to Portico. They produced great marketing photos and found a high quality tenant that wanted the flat long term within 48 hours of their marketing going online. Joseph efficient ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 24,2019
Sep 24,2019
6
people found
this helpful
this helpful
Very prompt. Everything you want from a letting agent. Usually replied very quickly to email. This was a very straightforward letting....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 20,2019
Sep 20,2019
3
people found
this helpful
this helpful
Recently rented a property through portico. Portico agents were in general very responsive and gives us constant updates during the process. Would recommend to others....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 02,2019
Aug 02,2019
7
people found
this helpful
this helpful
We found Portico to be very efficient and organised. Joseph Lee helped us with all of our questions, he responded to emails very quickly and was always very friendly and helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 27,2019
Feb 27,2019
3
people found
this helpful
this helpful
If I could leave no stars I would. We have rented off portico for 3 years and it has been the worst experience. No one gets back to you when you call, the problems that have been reported have not been fixed. They make it very ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2019
Feb 22,2019
6
people found
this helpful
this helpful
Louise Brien has been amazing from the first viewing. She was a pleasure to deal with, very responsive and effcient, and would highly recommend her!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 21,2018
Nov 21,2018
6
people found
this helpful
this helpful
Her knowledge of the legislation behind property has been so refreshing and kept us calm in a sticky situation, I am pleased to recommend Fulham Portico to other landlords. Thank you again Eleanor ....
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
Nov 21,2018
Nov 21,2018
6
people found
this helpful
this helpful
As soon as Eleanor was on board we felt like we were in very good hands! Eleanor is incredibly professional and very quick at responding to emails. I would strongly recommend having Eleanor look after your property search. The Check out was done efficiently and ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2018
Nov 07,2018
4
people found
this helpful
this helpful
I am a landlord who has used the services of Portico (Edmund Cude / Coutts de Lisle previously) to rent out my flat for many years. The service from the property management team was pretty good previously, but has deteriorated rapidly over the last 12 months. Now ...
read full review
read full review
Comment on agent fees
I'm not sure exactly what I'm paying them for currently. After taking the (substantial) fee for arranging the most recent tenancy they disappeared!
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:00 AM 30/10/2017 by allAgents
Best Letting Agent in SW6 
Best Letting Agent in SW6 
