“Appalled and disgusted, avoid....”
1 Star Review
Jan 11,2021
By:
'Jk'
Jan 11,2021
Branch: Gloucester, 7 Worcester Street
Services: Lettings (as a Tenant)
Rent PCM: £510
Would you recommend?: No
Postcode: GL17
Branch: Gloucester, 7 Worcester Street
Lettings (as a Tenant)
Rent PCM: £510
Postcode: GL17
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If I had known this lot would be this unprofessional I would have avoided. If only the guy who showed us around the property had been our manager as he actually seemed to know what he was doing. Our first property manager had no idea that "we have no Internet" means ring us with updates, I shall say no more as we heard little from her as she refused to talk about issues unless it was via email. Our new one "Sarah" seems to not know the meaning of professional, and is unable to keep a level head when talking to tenants on the phone. After a few phone conversations with her she has began to be quite short tempered, rude, and to put it quite bluntly not fit for the role. She is unable to speak to people in a calm and collected manner without snapping. We are going through an awful situation at the moment with the property we are in, and her attitude does not make it any better. Honestly, I could get more professionalism out of a wall. At least it does its job successfully. I get that what I'm saying is rude, but I wish I had recorded some of the things this woman has said over the phone because I was disgusted and appealed at her attitude. If this is what type of staff surelet like to hire, I'd like to warn people to avoid them, as I will be in the future. I hope that in some way someone in surelet sees these, which I doubt they will, because I doubt they care, but I hope they do, and I hope something is done about this woman as, if she is speaking to tenants who are going through a really rough time like this, literally causing distress, how many other has she or will she treat like this. Its appalling.
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