The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
2.3/5, 273 Reviews
33% Recommended
34% sales valuation accuracy
0% letting valuation accuracy
45% sales fee satisfaction
45% letting fee satisfaction
Report generated on (17 April 2025 @ 12:29:06)
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 17/04/2025
We do not accept responsibility for any inaccuracies relating to any of the review content or details of the firm/staff member mentioned.
The rankings are produced by allAgents.co.uk, solely for the purpose of our own website. These rankings are based on our own algorithms and agents are compared to other listed agents within these areas. allAgents.co.uk's rankings do not imply or make a definitive judgement that this agent is more or less favourable, or more or less capable than any other agent. As such allAgents.co.uk take no responsibility in case of loss, damage or inconvenience caused for any decisions that have been based solely or partly on this document.
You can confirm the validity of the content of these reviews, by visiting the profile pages at www.allAgents.co.uk and search for the agent/staff member's name. If you have any queries relating to this document, please contact us at info@allagents.co.uk
allagents.co.uk © 2025
Giovanni
Jorge
By : 'Ana'
Services : Letting(As a Tenant)
Rent PCM : £715
Would you recommend ? : No
Postcode : E1
My contact with CityRooms started out of desperation. I was living in another property in London, but had no contract, the landlady decided she wanted to rent the whole house and not the rooms seperatly has she had before, and so we had to move out. This all in mid februrary, and since by the end i still hadn't found a property, and only had one week left until I had to move out, I turned to cityrooms. Now, don't get me wrong they will find you a house in no time, but like in my case if they see you're desperate they will refuse to show you the property (like they did to me) because it's so short notice i would be too much trouble (like what....) and it will be a dump. Now the house was dirty super super dirty, we had a cleaning lady every 15 days and she stayed there like 3 hours cleaning the common areas, but it's not enough since 5 people were living in the tinniest house, with 4 bedrooms, no living room, a super small kitchen and one bathromm. My room was not cleaned before i moved in and probably once or twice in it's entire life. There were bugs everywhere, specially near the window. There was a rat in the kitchen, that refused to live eventhough they said they had done plenty of rat killing treatments. And when i arrived i realised there were no bedding, no pillow no nothing, i had to buy everything... Which was a lot of duvets, since the central heating was broken and the house was freezing cold, and no matter how many times we complained and called them nothinf was ever done. Eventually the covid-19 closed my university on the 23rd of march and i moved back home on the same day. They refused to give me back my payment of April, they were super rude when i handed in the keys and talked to them. And 3 weeks later when I told them i wanted my depodit back they refused to and made up deductions of gas (the house was 100% electricity runned) and gas (when the heating never even worked properly). Anyway after months of back and forth emails I raised a dispute on mydeposits and won. However the rent for April is money I will never see again (since they say in order to get it back you have to find someone to take over of letting, and i don't want anyone to have to live in that house in the middle of a pandemic, since I myself, left that house with an awfull cold). Don't work with them it's just not worth the headaches, the only good thing about is you'll want to spend to little time inside that house, you'll get out of your confort zone and have a great time in London. Best of luck to everyone and i hope my review was helpfull.
By : SJ
Jul 25, 2020They are absolutely shocking. I've had a million problems with them, but I'll also add with regard to the, *cough*, "Cleaner", she has absolutely no respect for paying tenants' Personal items - emptying cupboards and fridges (handling food) and rearranging it at whim despite agency been told numerous times this is violating me and I want it to stop, rearranging over items on surfaces, breaking stuff, leaving dirty cleaning cloths on top of toothbrushes..... yuck. The agents have no respect for their tenants. Don't listen. Move randoms in mid pandemic at discounted prices whilst still charging grossly over priced rent to existing tenants. So much wrong with these people. I would be here forever to make complete list of all the ways
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 34% | 45% | £0 | £0 |
Lettings | 0% | 45% | £450 | £3,200 |
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
3 | 3 | 84 | 161 | 0 | 0 | 0 | 0 | 3 | 19 |
CityRooms.com
First Floor, 3-5 Globe Road, London, Greater London
E1 4DT
020 77 90 55 77
By : 'Sophia'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : W7
I would first like to commend Anu, her outstanding services. She is the first point of call at City Rooms, and she is always polite and helpful on the phone. She is the perfect go between, connecting you with the agents, aswell as providing the necessary information required whilst they are ... Read Full Review
Giovanni
Jorge
By : 'David'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Rent PCM : £1083
Would you recommend ? : No
Postcode : SE10
My experience with Cityrooms has been nothing short of a nightmare. From start to finish, they have demonstrated a complete lack of professionalism, transparency, and fairness. Dealing with them has been incredibly frustrating, and I would strongly advise anyone considering renting through ... Read Full Review
Tommy
By : 'Esther'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Rent PCM : £840
Would you recommend ? : Yes
Postcode : IG5
I recently had the pleasure of working with city rooms as my rental agent, and I can't recommend them highly enough! From the very beginning, their agent was incredibly professional, attentive, and dedicated. Tommy, my agent, took the time to understand my needs and preferences, which made ... Read Full Review
By : 'K'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W3
<p>They should go into the minus ⭐. </p><p>So I've been living abroad and when I came back decided to look for a property with City Room amongst other ( I'm from London). My friends are letting agents and let's just say I and the council have dealt with rogue ... Read Full Review
Giovanni
By : 'A'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Rent PCM : £1590
Would you recommend ? : No
Postcode : NW3
The most disgustingly dishonest and greedy agency in London. Never ever make the mistake of getting a property through them - I have and I am paying a huge financial cost for doing so. These people know their properties are rundown and in a state of disrepair - they will entice you to sign a ... Read Full Review
By : 'Carlo'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E3
This is the worst renting company in London. I rented a room in 2022, and it was the worst experience ever. Since then, I have been continuously receiving emails from them despite repeatedly requesting to have my email removed from their ... Read Full Review
George
Giovanni
By : 'Areeba'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
Worst letting agents ever. They are simply looting their customers. CityRooms has proven to be an absolute nightmare. Their letting services are a masterclass in incompetence. The exorbitant bills they slapped us with were only surpassed by their creativity in finding unnecessary deductions from ... Read Full Review
Giovanni
By : 'Atakan'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Rent PCM : £888
Would you recommend ? : No
Postcode : N7
They don't show the room until they make the contract. After I moved demolition work started. The work starts at 7 in the morning and lasts until the evening. We haven't been able to sleep for a long time and our mental health is deteriorating. I asked for help to change our room. He has ... Read Full Review
Giovanni
By : 'Kadijat'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Rent PCM : £996
Would you recommend ? : No
Postcode : N7
This City room is a BIG NO for recommendation. The way they exploit the tenants is so alarming. From ridiculous house rent fee to unreasonable utility bill. And after frustrating you with unimaginable bills, you can't even terminate your tenancy agreement in peace. I will never ever recommend ... Read Full Review
By : 'ANNE'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1
On the overall, the service was very poor. The room booked and paid for in advance was not available on the due date. We had to take another one with not the same features. At the end of the renting period, it was long and not automatic (on the opposite of what is stated in the contract) to have ... Read Full Review
Jorge
By : 'Adam'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Rent PCM : £910
Would you recommend ? : No
Postcode : SE14
My experience with City Rooms was appalling. I strongly advise you to avoid this company and book with someone else. Trusting City Rooms was one of the worst decisions I've ever made. The original listing promised a "fully equipped" kitchen with "nice and friendly" ... Read Full Review
Anna
By : 'Anna'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
To customer service My contract was from.17 May 2022 I was notified in September, that if I wanted to extend my contract I had to do it then but rent would go up from £800. To £1040 for that room. I knew that the double room next to mine room F. Has a rent same as my single room. I asked to ... Read Full Review
Giovanni
By : 'Marcel'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E16
Failed to address maintenance issues. Property had rats and a bug infestation which they ignored. Property was flooded multiple times due to plumbing issues, also ignored. Left us with a flatmate who was a danger to themselves and others, to the point where the police were called and yet the agency ... Read Full Review
David
By : 'Valerie'
Branch : London, First Floor, 3-5 Globe Road
Services : Surveying
Would you recommend ? : No
Postcode : E1
Do not trust them. They wanted me to put down a deposit and payment and could only provide me pictures of the rooms. This is not the first time that they've refused to let me view their properties. No other letting agency would do ... Read Full Review
By : 'Calvin'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE10
They will tell you bills included but read the contract because its actually a just utilities contribution. They will then charge you exorbitant sums when you move out, and then refuse to sort out your ... Read Full Review
By : 'Serif'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E2
Worst experience ever. They can say everything until you rent and sign a contract after then everything can be changed or can be not expected. They ignore you when you report a problem. They do not try to solve problems, not ... Read Full Review
Matthew
By : 'SG'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : N7
I used Stephen Sanders to rent my property at the London Square, Caledonian Road location. He brought in CityRooms (his friend Matthew House) to rent my property. It was a 3 year contract (Please no body should do that as they will mislead you as landlord). Midstream CityRooms stopped paying rent ... Read Full Review
Giovanni
By : 'mario'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : E3
Avoid at all cost search for something better the will ignore you and rip you of the care for money only Harassment ASB coldness deposit rip off dishonesty massive dirt breach of tenancy agreement this what I have experienced if you have any problems text me on 07463483499 I try ... Read Full Review
By : 'Kate'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E5
Don't go with city rooms!! Ask to see contract before you put down deposit. The agent I spoke with was so pushy but I was desperate to find a room as it's very stressful looking for a room in London at the minute. Naively (and won't do this again) I sent the deposit over (holding ... Read Full Review
By : Another Upset Tenant
May 17, 2022We have all been having the same issues with City Rooms for a long time I think... If you want to fill out this questionnaire, someone will get back to...
By : 'Jas'
Branch : London, First Floor, 3-5 Globe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE18
Ask to read contract before you give deposit! 90% of the good reviews are fake A real nightmare. Amazing and kind till you give them some money. After that you'll receive a contract which is completely different than the lies that they tell you in the first meeting. Do not give ANY money ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Last updated at 11/30/2, 12:00:00 AM by allAgents