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Whitley Bay, NE26
1.9/5, 37 Reviews
22% Recommended
50% letting valuation accuracy
47% letting fee satisfaction
Brannen and Partners are a local family run business which has been established at the Coast for over 20 years. The Brannen family has been synonymous with property on the Coast since the early 1900s - older generations of the family were prolific homebuilders in the area including on the Broadway, Linskill Terrac
e and Hawkeys Lane. There is also a ‘Brannen Street’ in North Shields, acting as a reminder of how the Brannen family has shaped the Coast brick by brick.
Today we rent and sell rather than build houses from our Whitley Bay and Tynemouth offices. We will provide bespoke marketing packages to clients looking to sell including A3 window cards and property particulars, floor plans, a professional photographer to take pictures of your home as well as advertising on property websites and within the News Guardian. We also have our own Facebook and Twitter pages! With good old fashioned hard work and customer service combined with the latest in technology, we provide our clients with a first class service which we believe is the best on offer at the Coast.
Whether you are looking to buy, sell or rent, with our first class knowledge of the local north east market you can trust us to provide clear, sensible advice and guidance. For more information please call 0191 2578484.
"I have had the frustration of ..."
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1 Star Review
By : 'Flat'
Services : Property Management()
Would you recommend ? : No
Postcode : NE2
Apr 28, 2020
People found this helpful7
I have had the frustration of dealing with Brannen & Partners as the "management company" for five years now as they manage the building I live in. During this time I have experienced repeatedly most of the issues the other one star reviewers have left. The communication and customer service from the company is truly terrible, regardless of what you need, a meter reading or a fix to a problem, expect at best a long delayed response which will contain an excuse before possibly getting an answer. Most responses you do get avoid acknowledgement of any main points you query or raise. When the building flooded previously, resulting in my property being flooded, it took months for Brannen to admit responsibility and look to resolve; countless emails from myself went unanswered for up to weeks at a time before I’d get any response. Eventually my damp and damaged property got sorted out. If you are happy to be a tenant of a company that truly don’t care about you and you can handle great levels of frustration, sign up now. Or, if you want good service, or even just average service, look for a different agent.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 47.00% | £450 | £800 |
Areas covered
- NE25
- NE26
- NE28
- NE29
- NE30
- North Shields
- Tynemouth
- Whitley Bay
Address
Brannen and Partners
220 Parkview, Whitley Bay, Tyne and Wear
NE26 3QR
0191 2517878
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Brannen and Partners Branches (View All 2)
Would give no stars if ...
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1 Star Review
Shaun
Samantha
By : 'Jennifer'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE30
Dec 3, 2024
People found this helpful0
Would give no stars if available! Unprofessional and rude in every aspect of this rubbish company. The boss is out of his depth and waffles all of the time. I wouldn’t let this man or company manage my daughter’s dolls... Read Full Review
Comments (0)
Would give no stars if available!
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Jennifer said about Brannen and Partners
Services : Letting( As a Tenant )Date: 3rd Dec 2024
Would give no stars if available!
Unprofessional and rude in every aspect of this rubbish company.
The boss is out of his depth and waffles all of the time.
I wouldn’t let this man or company manage my daughter’s dolls house!
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Absolutely ...
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1 Star Review
By : 'J'
Services : Property Management
Would you recommend ? : No
Postcode : NE2
Jul 4, 2024
People found this helpful2
An absolutely appalling block management company - overpriced and poor service, they make mistakes (even with block accounts) and they have no specialist knowledge, they do not run checks on completed work, they do not follow up on basic questions......Brannens are just awful. Also a shocking... Read Full Review
Comments on Agent Fees
Over inflated
Comments (0)An absolutely appalling block management company - overpriced and poor service, they make mistakes (even with block accounts) and they have no specialist knowledge, they do not run checks on completed work, they do not follow up on basic questions......Brannens are just awful.
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J Ness said about Brannen and Partners
Services : Property Management( )Date: 4th Jul 2024
An absolutely appalling block management company - overpriced and poor service, they make mistakes (even with block accounts) and they have no specialist knowledge, they do not run checks on completed work, they do not follow up on basic questions......Brannens are just awful.
Also a shocking and rude communication style by Block Managers, who are generally unhelpful and lacking in any basic customer service knowledge or skills. Brannens seem to forget that they are supposed to be providing a service to the block owners, Directors and tenants who 'pay them!'
They are a complete shambles of a company in a 'currently' poorly regulated sector of block management.....
Save yourself the trouble and money and avoid them at all costs, or read other peoples reviews!
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DO NOT use this so called ...
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1 Star Review
By : 'Benato'
Services : Property Management
Sold price : £800000
Would you recommend ? : No
Postcode : NE3
Jun 6, 2024
People found this helpful3
DO NOT use this so called 'managing agent' as you will haemorrhage money from places you never knew existed! This horrible little man is a CON ARTIST and a first class BULLS****ER to boot! His staff are obnoxious clowns who are rude, unhelpful and incompetent. If I could give -ve... Read Full Review
Comments (0)DO NOT use this so called 'managing agent' as you will haemorrhage money from places you never knew existed!
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Benato said about Brannen and Partners
Services : Property Management( )Date: 6th Jun 2024
DO NOT use this so called 'managing agent' as you will haemorrhage money from places you never knew existed!
This horrible little man is a CON ARTIST and a first class BULLS****ER to boot!
His staff are obnoxious clowns who are rude, unhelpful and incompetent.
If I could give -ve stars, I would. Her will try to talk his way into spending your money, so if you can't see the crap he spouts is rubbish, then you will inevitably end up skint! Ask the thousands of innocents who he has conned so far... they will all tell you the exact same story. BEWARE!!!
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I had the misfortune of ...
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1 Star Review
Samantha
By : 'A.'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : NE26
Dec 29, 2023
People found this helpful5
I had the misfortune of dealing with these people for several years. They are a so called block mansgemtntb company. They are very slow in responding to problems with building. They often don’t even reply to phone calls or e mails. Arrears appears for £2500 that was never... Read Full Review
Comments (0)I had the misfortune of dealing with these people for several years. They are a so called block mansgemtntb company. They are very slow in responding to problems with building. They often don’t even reply to phone calls or e mails. Arrears appears for £2500 that was never explained. They treat you like you are stupid and theit contempt for bothering them about your needs often palpable. They are hard nosed business people only interested in the bottom line. Money
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A. Mug said about Brannen and Partners
Services : Letting( Property Management )Date: 29th Dec 2023
I had the misfortune of dealing with these people for several years. They are a so called block mansgemtntb company. They are very slow in responding to problems with building. They often don’t even reply to phone calls or e mails. Arrears appears for £2500 that was never explained. They treat you like you are stupid and theit contempt for bothering them about your needs often palpable. They are hard nosed business people only interested in the bottom line. Money
Customer service is not in their lexicon Don’t go anywhere near them.
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O stars for this company Pay ...
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1 Star Review
Shaun
By : 'Ian'
Services : Property Management
Would you recommend ? : No
Postcode : SR6
Dec 2, 2023
People found this helpful2
O stars for this company Pay a service charge which includes building insurance but now they want it all upfront as well as increasing the service charge due to inept planning. Work required always done late with no updates Over to you Shaun Brannen if you ever answer emails or take... Read Full Review
Comments (0)O stars for this company
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Ian Brown said about Brannen and Partners
Services : Property Management( )Date: 2nd Dec 2023
O stars for this company
Pay a service charge which includes building insurance but now they want it all upfront as well as increasing the service charge due to inept planning.
Work required always done late with no updates
Over to you Shaun Brannen if you ever answer emails or take calls
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Do not use this shambles of a ...
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1 Star Review
By : 'Shaun'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE30
Sep 21, 2023
People found this helpful2
Do not use this shambles of a company. Staff are rude on the phone and they take weeks to help you with your... Read Full Review
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Shaun said about Brannen and Partners
Services : Letting( As a Tenant )Date: 21st Sep 2023
Do not use this shambles of a company. Staff are rude on the phone and they take weeks to help you with your problem
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I would have given no stars ...
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1 Star Review
Barbara
By : 'Steph'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : NE3
Aug 17, 2023
People found this helpful2
I would have given no stars if given the option. Terrible letting agent. Slow to respond to all serious maintenance complaints. Failed to process the correct refund upon end of tenancy agreement. The lady we dealt with, Barbara, claimed that we were only owed one day's rent when we were owed... Read Full Review
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Steph Fanner said about Brannen and Partners
Services : Letting( As a Tenant )Date: 17th Aug 2023
I would have given no stars if given the option. Terrible letting agent. Slow to respond to all serious maintenance complaints. Failed to process the correct refund upon end of tenancy agreement. The lady we dealt with, Barbara, claimed that we were only owed one day's rent when we were owed three days. She repeatedly claimed that we were wrong and we had to escalate the complaint to the owner. This woman was rude beyond belief! and arrogant to boot. Shaun Brennan handled the complaint and whilst we were eventually given the correct refund, he failed to apologise and was barely able to string an email together.
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Not ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £535
Would you recommend ? : No
Postcode : NE21
Oct 26, 2022
People found this helpful2
They can rarely take phone calls, you always have to leave a message after the tone.. and the lack of communication between themselves is terrible. (I'm not sure whether the rental price I'm entering is accurate, but it is thereabouts; and the rent is always paid on time - if not... Read Full Review
Comments (0)They can rarely take phone calls, you always have to leave a message after the tone.. and the lack of communication between themselves is terrible.
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Unhappy said about Brannen and Partners
Services : Letting( As a Tenant )Date: 26th Oct 2022
They can rarely take phone calls, you always have to leave a message after the tone.. and the lack of communication between themselves is terrible.
(I'm not sure whether the rental price I'm entering is accurate, but it is thereabouts; and the rent is always paid on time - if not early!)
P.S. the actual landlord themselves are excellent.
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I have been working with Liam ...
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5 Star Review
Liam
By : 'Gail'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : NE30
Sep 7, 2022
People found this helpful0
I have been working with Liam Bradshaw regarding a rental property which I am moving into this week . Liam has been really professional and supportive especially when explaining the Goodlord process to me he also contacted me to wish me good luck in my own home . That was going the extra mile... Read Full Review
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Gail Mullen said about Brannen and Partners
Services : Letting( As a Tenant )Date: 7th Sep 2022
I have been working with Liam Bradshaw regarding a rental property which I am moving into this week . Liam has been really professional and supportive especially when explaining the Goodlord process to me he also contacted me to wish me good luck in my own home . That was going the extra mile which I appreciated ????
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Completely incompetent, rude ...
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1 Star Review
By : 'Sarah'
Services : Sales( As a Buyer )
Sold price : £648000
Would you recommend ? : No
Postcode : NE26
Sep 1, 2022
People found this helpful4
Completely incompetent, rude staff, apart from Lucy was polite and professional. Rarely answer the phone, phone lines often down, poor response to emails. No correspondence leading up to exchange and completion. Avoid at all... Read Full Review
Comments (0)Completely incompetent, rude staff, apart from Lucy was polite and professional.
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Sarah Durie said about Brannen and Partners
Services : Sales( As a Buyer )Date: 1st Sep 2022
Completely incompetent, rude staff, apart from Lucy was polite and professional.
Rarely answer the phone, phone lines often down, poor response to emails. No correspondence leading up to exchange and completion. Avoid at all costs
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Brannen act as the property ...
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2 Star Review
By : 'Chris'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : NE1
Aug 31, 2022
People found this helpful5
Brannen act as the property managers for the freehold that controls my apartment. They have been in charge for 18 months and have allowed all maintenance issues to drag on indefinitely. There is serious water damage to the property that has not been maintained; a broken lock to the block has not... Read Full Review
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Chris C said about Brannen and Partners
Services : Letting( Property Management )Date: 31st Aug 2022
Brannen act as the property managers for the freehold that controls my apartment. They have been in charge for 18 months and have allowed all maintenance issues to drag on indefinitely. There is serious water damage to the property that has not been maintained; a broken lock to the block has not been fixed after 4 months; there is evidence of water ingress in multiple sites. The agent has been dismissive, evasive, and arrogant in all communication. I would strongly advise customers to avoid this company and seek alternatives. In 20+ years of living in this property they are the singularly worst agent I have had the misfortune to deal with.
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Rental team are absolutely ...
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1 Star Review
By : 'Frustrated'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE26
Sep 18, 2021
People found this helpful2
Rental team are absolutely awful. Had issues with the property for multiple years now. Mould, broken fixtures, central heating system that doesn't work, multiple windows that leak during heavy rain. Never a response when asking about these issues. Instant response when it comes to... Read Full Review
Comments (0)Rental team are absolutely awful.
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Frustrated tenant said about Brannen and Partners
Services : Letting( As a Tenant )Date: 18th Sep 2021
Rental team are absolutely awful.
Had issues with the property for multiple years now.
Mould, broken fixtures, central heating system that doesn't work, multiple windows that leak during heavy rain.
Never a response when asking about these issues. Instant response when it comes to anything money related. How convenient.
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Utterly Inept ...
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1 Star Review
By : 'Chumble'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : NE25
Jul 21, 2021
People found this helpful3
Management company for our property. Inept doesn't do them justice. Despite numerous requests for meetings, the last AGM was held 6 years ago and service charges are put up each year without any consultation with residents. Nothing more than money grabbers. Avoid at all... Read Full Review
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Chumble said about Brannen and Partners
Services : Letting( Property Management )Date: 21st Jul 2021
Management company for our property. Inept doesn't do them justice. Despite numerous requests for meetings, the last AGM was held 6 years ago and service charges are put up each year without any consultation with residents. Nothing more than money grabbers. Avoid at all costs.
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Don't know how to do ...
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1 Star Review
By : 'Lolly'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : NE25
Apr 11, 2021
People found this helpful1
I have dealt with them twice and had bad experiences. Called up to view a property and they said it was a 3 week waiting list to view it and never got back to me. The second was when we viewed a property and put an offer in. They said they would talk to the land lord and let us know. They called... Read Full Review
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Lolly said about Brannen and Partners
Services : Letting( As a Prospective Landlord/Tenant )Date: 11th Apr 2021
I have dealt with them twice and had bad experiences. Called up to view a property and they said it was a 3 week waiting list to view it and never got back to me. The second was when we viewed a property and put an offer in. They said they would talk to the land lord and let us know. They called back to say that the land lord was going ahead with more viewing but they will be in touch when they come to a decision, I even said I was happy to pay extra a month and to let the landlords know which the guy said he won't because we would be paying £20 extra for the dog anyway. 5 days goes by and haven't heard anything, look on their website and see that a let has been agreed and they haven't bothered to notify us. They can't even do their jobs right and it has honestly made me never want to use them again.
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Disgusting, greedy and ...
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1 Star Review
By : 'Christopher'
Services : Property Management
Would you recommend ? : No
Postcode : NE25
Dec 2, 2020
People found this helpful2
Our ongoing issue with this appalling company continues. Despite paying increased sums to clear service charge arrears, they are now threatening us with legal action. We recently paid £200 and they are now demanding a further £600 in 7 days. The arrears occured when work was done on our bathroom... Read Full Review
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Christopher Bruce Humble said about Brannen and Partners
Services : Property Management( )Date: 2nd Dec 2020
Our ongoing issue with this appalling company continues. Despite paying increased sums to clear service charge arrears, they are now threatening us with legal action. We recently paid £200 and they are now demanding a further £600 in 7 days. The arrears occured when work was done on our bathroom and as we didn't have the money, it was added to our account. Despite offering to clear the arrears by the end of 2020, they are now demanding the full payment up to and including July 2021. My wife is ill with worry and has recently been prescribed anxiety tablets by her GP. Please beware this company. They have no empathy and use bullying tactics to try and get money up front. We're now at the point of accepting they will take legal action against us however, we simply don't have the amount of money they are demanding. How many people would knowingly pay for services they are yet to receive especially when the service received is so poor? Brannen are a company who extort money from vulnerable residents to pay for work on upmarket properties. Disgusting customer service. AVOID.
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I have had the frustration of ...
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1 Star Review
By : 'Flat'
Services : Property Management
Would you recommend ? : No
Postcode : NE2
Apr 28, 2020
People found this helpful7
I have had the frustration of dealing with Brannen & Partners as the "management company" for five years now as they manage the building I live in. During this time I have experienced repeatedly most of the issues the other one star reviewers have left. The communication and... Read Full Review
Comments (0)Was this helpful?:
Flat owner said about Brannen and Partners
Services : Property Management( )Date: 28th Apr 2020
I have had the frustration of dealing with Brannen & Partners as the "management company" for five years now as they manage the building I live in. During this time I have experienced repeatedly most of the issues the other one star reviewers have left. The communication and customer service from the company is truly terrible, regardless of what you need, a meter reading or a fix to a problem, expect at best a long delayed response which will contain an excuse before possibly getting an answer. Most responses you do get avoid acknowledgement of any main points you query or raise. When the building flooded previously, resulting in my property being flooded, it took months for Brannen to admit responsibility and look to resolve; countless emails from myself went unanswered for up to weeks at a time before I’d get any response. Eventually my damp and damaged property got sorted out. If you are happy to be a tenant of a company that truly don’t care about you and you can handle great levels of frustration, sign up now. Or, if you want good service, or even just average service, look for a different agent.
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This company is atrocious. I ...
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1 Star Review
Marie
By : 'Matty'
Services : Property Management
Rent PCM : £600
Would you recommend ? : No
Postcode : NE8
Feb 3, 2020
People found this helpful4
This company is atrocious. I can only say be prepared for a rough ride especially if you are in the Staithes Dunston Gateshead. I was taken to court for service charges both cases were lost by them. They are trying it on again. When will they leave us... Read Full Review
Comments (1)Was this helpful?:
Matty said about Brannen and Partners
Services : Property Management( )Date: 3rd Feb 2020
This company is atrocious. I can only say be prepared for a rough ride especially if you are in the Staithes Dunston Gateshead. I was taken to court for service charges both cases were lost by them. They are trying it on again. When will they leave us alone.??!!
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By : Christopher Humble
Nov 22, 2020They are doing exactly the same to us. Despite paying double our monthly fee to clear arrears, they now want the full amount up front up to July 2921 equating to almost £500. Disgusting company ...
I have been renting a ...
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1 Star Review
By : 'Laura'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE30
Dec 15, 2019
People found this helpful4
I have been renting a property with this letting agency for around 6 months. Initially they did not take my first months rent despite me setting this up prior to moving in. When contacting the agency about this a very rude and disgusting woman advised me I should have read the terms and conditions? ... Read Full Review
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Laura Kirby said about Brannen and Partners
Services : Letting( As a Tenant )Date: 15th Dec 2019
I have been renting a property with this letting agency for around 6 months. Initially they did not take my first months rent despite me setting this up prior to moving in. When contacting the agency about this a very rude and disgusting woman advised me I should have read the terms and conditions? What this had to do with anything I am still yet to understand. I tried to pay for the deposit and first months rent prior to moving in with a card and was told no facilities were available to pay by card!!!!? I was then told my father could not pick up my keys despite me being at work because I needed to sign paperwork? I asked if I could be given a copy of this to sign straight away and was advised the "admin team" were not available. I then asked if this could be emailed to me to sign and send back to them, it took 3 or 4 attempts for them to understand and agree to this simple request. All the while the customer service from the two male staff was non existent and myself and my father were treat like idiots. Since moving in I have had issues with damp and mould in the property, I was told when moving in not to dry any clothes on the radiator as the previous tenant had had issues with damp. I followed this and ensured windows were left open regularly for ventilation purposes. Despite this I have mould rising up my bathroom and bedroom walls, the agency tried to blame me for this and said it was just condensation due to time of year. Shockingly they even asked me to clean the mould and paint over it myself. There is no communication between landlord and agency and coming from their mouths directly it is clear the letting agency lie to avoid blame, do not communicate and really do nothing to earn the title or money for "managing the property." They have tried to bring prospective tenants round whilst I have been waiting to move out despite the damp and mould issues and despite the landlord advising he wanted to sort the issues out prior to anyone else moving in. Terrible company, no sense of professionalism and lie to avoid responsibility which I have caught them out on several times (and even have email evidence to prove this) stay away!!!!
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Couldn’t leave a ...
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1 Star Review
By : 'Christopher'
Services : Property Management
Would you recommend ? : No
Postcode : NE25
Nov 7, 2019
People found this helpful3
Couldn’t leave a zero star review so I’d to put one. Despite trouble in our block from residents below including violence, threats to residents, massive anti social behaviour and generally living in misery, Brannen have done nothing to help us. We as residents, sent a letter to... Read Full Review
Comments (0)Couldn’t leave a zero star review so I’d to put one. Despite trouble in our block from residents below including violence, threats to residents, massive anti social behaviour and generally living in misery, Brannen have done nothing to help us. We as residents, sent a letter to Brannen outlining our concerns stating we’d be withholding service charges until they agreed to meet us to discuss our concerns. Not only have they continually ignored our meeting requests, they simply ignore our letter and continually send demands for money and threaten us with legal action.
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Christopher Bruce Humble said about Brannen and Partners
Services : Property Management( )Date: 7th Nov 2019
Couldn’t leave a zero star review so I’d to put one. Despite trouble in our block from residents below including violence, threats to residents, massive anti social behaviour and generally living in misery, Brannen have done nothing to help us. We as residents, sent a letter to Brannen outlining our concerns stating we’d be withholding service charges until they agreed to meet us to discuss our concerns. Not only have they continually ignored our meeting requests, they simply ignore our letter and continually send demands for money and threaten us with legal action.
Despite my wife and I being so desperate and going to their office, no one would see us. We were promised a phone call, again nothing apart from a threatening note in return post.
Disgusting company who use bullying tactics to intimidate residents.
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Brannan and partners are the ...
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1 Star Review
Marie
By : 'Matty'
Services : Property Management
Would you recommend ? : No
Postcode : NE8
Feb 7, 2018
People found this helpful7
Brannan and partners are the managing agent for my property. They have invoiced me my annual service charge but i don't know what i am paying for. I have asked them umpteen times to send me itemised breakdown of the annual charge, they keep avoiding the question or sending the budget sheet for ... Read Full Review
Comments on Agent Fees
Definitely bad. They don't even break the charges down
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Matty said about Brannen and Partners
Services : Property Management( )Date: 7th Feb 2018
Brannan and partners are the managing agent for my property. They have invoiced me my annual service charge but i don't know what i am paying for. I have asked them umpteen times to send me itemised breakdown of the annual charge, they keep avoiding the question or sending the budget sheet for hundreds of other properties. They have told me to employ my own accountant to workout how much they are charging me. How can my accountant know what they are charging me, how "ridiculous". I must say they are the most unprofessional bunch of malicious cowboys i have ever come across. Please please avoid them and take your business elsewhere. They've got to understand you can not mess people around.
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