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Canary Wharf, London E14
3.4/5, 73 Reviews
60% Recommended
100% sales valuation accuracy
59% sales fee satisfaction
At Foxtons Canary Wharf our expert sales and lettings teams are dedicated to helping you buy, sell, rent and let your property in Canary Wharf and the surrounding areas, including Canning Town, Docklands, Isle of Dogs and Poplar.
"Even a one star is generous.I ..."
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1 Star Review
By : 'Anil'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : E14
25 Feb 2020
People found this helpful1
Even a one star is generous.I have several properties unfortunately I ended using Foxtons on one and level of service is a nightmare.you can never speak to people who are responsible for your property as they are always in meetings and promises are made you will get call back ,still waiting! Been with Foxtons since June 2018 have had to complain on numerous occasions.Wrote to CEO not even a professional courtesy of a reply
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 59.00% | £346,000 | £760,000 |
Areas covered
- E14
- E16
- E6
Address
Foxtons
Unit 2, 20 Canada Square, London, Greater London
E14 5NN
020 7133 7777
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'Peter'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E14
25 May 2024
People found this helpful1
Requested to view a specific property was told to wait as there are already many lined up. Sure thing, but agent also asked a thousand questions as to why we want that specific property. Answered all and even wrote in an email the 3 main features we need. Same evening agent calls back to let us... Read Full Review
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Requested to view a specific property was told to wait as there are already many lined up. Sure thing, but agent also asked a thousand questions as to why we want that specific property. Answered all and even wrote in an email the 3 main features we need.
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Peter Heinrich said about Foxtons
Services : Letting( As a Prospective Landlord/Tenant )Date: 25th May 2024
Requested to view a specific property was told to wait as there are already many lined up. Sure thing, but agent also asked a thousand questions as to why we want that specific property. Answered all and even wrote in an email the 3 main features we need.
Same evening agent calls back to let us know we "got lucky" and there is an opening the very next day mid-afternoon. It's quite last minute to us with work but we move around/cancel some meetings and rush to the appointment. We get there just on time, agent is very relaxed and took over 10m just to get the keys and his car. A bit strange as we thought the viewings are strictly timetabled but fine.
We get in his car and he starts chatting and asking more questions many of which are repeated from before. At one point I ask if this is the optimal way to the flat as we are headed a weird way and he casually notes "oh we are not viewing that flat as there is an offer for it already". We freak out and but he insists he'll show us something "just as good if not better". We are still super shocked and angry but thought at this point what could we lose.
He proceeds to show us another flat that is not only not the same price but doesn't even have 2/3 key things we repeatedly asked for and even wrote down. We literally repeated these in the car and yet he proceeded to waste our time with something not matching.
After this he still had the audacity to ask "what we think" and wanted to show us more places that are "even better". Mind you we were already 20m past the "open slot". Thankfully this flat was close to the tube so at this point we just walked away but that still wouldn't stop him from repeatedly calling us the day after.
I know the job of these agents is to sell, but this way of creating a false sense of urgency to then completely wate our time should be straight up criminal.
After this experience we definitely won't even consider any flat marketed by Foxtons since who knows if they'd actually show us the same place.
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1 Star Review
By : 'Seth'
Services : Letting( As a Tenant )
Rent PCM : £3500
Would you recommend ? : No
Postcode : E14
2 Jan 2024
People found this helpful0
Terrible experience with Foxtons Canary Wharf. My letting agent was tony chan who seemed to constantly be on holiday or be unavailable. We had problems right from the start such as no shower head and mould in the shower. Not what you expect when you are paying £3,500 a month for a small 2 ... Read Full Review
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Seth said about Foxtons
Services : Letting( As a Tenant )Date: 2nd Jan 2024
Terrible experience with Foxtons Canary Wharf. My letting agent was tony chan who seemed to constantly be on holiday or be unavailable. We had problems right from the start such as no shower head and mould in the shower. Not what you expect when you are paying £3,500 a month for a small 2 bed. NOTHING was done about the shower head and mould the whole 9 months we were there… that is until we handed in our 2 months notice then we saw some urgency to get these problems fixed. I would highly recommend using a different letting agent. Knight Frank have delt with us 10x better since we have moved out.
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Poor customers ...
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1 Star Review
Jessica
By : 'Giuseppe'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : E16
13 Nov 2023
People found this helpful0
Hi have been trying to get a contract for my girlfriend (joining our tenancy) for 6 months, she moved in 4 months ago and still no contract. I have been talking with them for 6 months about it. They reply to my email every 2 to 3 weeks with no real update about the contract. I don't feel... Read Full Review
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Giuseppe Carlucci said about Foxtons
Services : Letting( As a Tenant )Date: 13th Nov 2023
Hi have been trying to get a contract for my girlfriend (joining our tenancy) for 6 months, she moved in 4 months ago and still no contract. I have been talking with them for 6 months about it. They reply to my email every 2 to 3 weeks with no real update about the contract. I don't feel respected at all. The only thing that changes in days is just the contract saying that we need to pay more for our rent. I keep messaging them every week but not answer.
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Everything up until you move ...
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1 Star Review
By : 'Dorothy'
Services : Letting( As a Tenant )
Rent PCM : £1900
Would you recommend ? : No
Postcode : E14
6 May 2023
People found this helpful0
Everything up until you move in was amazing! The two letting agents in the process was great help. However, the nightmare only begins after you’ve moved in. The property manager (Jenna) has been the worst I’ve ever had in my 5 years of time in the UK. How on earth can a property ... Read Full Review
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Dorothy said about Foxtons
Services : Letting( As a Tenant )Date: 6th May 2023
Everything up until you move in was amazing! The two letting agents in the process was great help. However, the nightmare only begins after you’ve moved in. The property manager (Jenna) has been the worst I’ve ever had in my 5 years of time in the UK. How on earth can a property manager literally knows nothing about the flat she was managing? She didn’t inform us prior to move in that the flat was on a prepayment meter which initially caused us to run out of hot water for days. She later told us that “she didn’t know it was on a prepayment”. Maintenance issues including black mold in the bathroom, ventilation system in the flat not working affecting both kitchen and the bathroom, broken window, blocked drain on the first day, washing machine with rigid mold that made literally it look burnt, washing machine flooding the flat entrance for 2 weeks straight, you name them. The landlady still till today refused to resolve some of these issues mentioned above which clearly can be evidenced for breaches of contract as it clearly stated in the contract that she is responsible for the maintenance of the flat as well as conducting inventory prior to tenants moving in.
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No hot water for a shower or ...
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1 Star Review
By : 'Graham'
Services : Letting( As a Tenant )
Rent PCM : £2600
Would you recommend ? : No
Postcode : E14
21 Apr 2023
People found this helpful0
No working hot water for a shower or bath 7 weeks in and counting. We rented a flat 0n a short term basis from the Canary Wharf office. Numerous defects from the start , including faulty electrics (no EICR) . The worst was a broken heating and hot water system. 7 weeks in and the only bath and... Read Full Review
Comments (0)No working hot water for a shower or bath 7 weeks in and counting.
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Graham said about Foxtons
Services : Letting( As a Tenant )Date: 21st Apr 2023
No working hot water for a shower or bath 7 weeks in and counting.
We rented a flat 0n a short term basis from the Canary Wharf office. Numerous defects from the start , including faulty electrics (no EICR) . The worst was a broken heating and hot water system. 7 weeks in and the only bath and shower still has no hot water . Foxtons response has been abysmal, "join a gym". Happy to take your money but not fix major issues in any reasonable timeframe
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Miss Chantelle Mehni has ...
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5 Star Review
Chantelle
By : 'Masamichi'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E14
18 Nov 2022
People found this helpful0
Miss Chantelle Mehni has always provided very helpful, kind and effective assistnce for our purchasement of flat. We think she is the one of the best sales... Read Full Review
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Masamichi Hasebe said about Foxtons
Services : Sales( As a Buyer )Date: 18th Nov 2022
Miss Chantelle Mehni has always provided very helpful, kind and effective assistnce for our purchasement of flat. We think she is the one of the best sales negitiators.
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Rebecca Wilden...she is an ...
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5 Star Review
Rebecca
By : 'Shekharsinh'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : E15
31 Oct 2022
People found this helpful0
Rebecca Wilden...she is an Angel for my family. She is such a really helpful girl and so kind. Just because of her I found one of the best options at the very tight market. She is continually touch with me and my family to find out a new home .she is one of the best property letting agent. Very... Read Full Review
Comments (0)Rebecca Wilden...she is an Angel for my family. She is such a really helpful girl and so kind. Just because of her I found one of the best options at the very tight market. She is continually touch with me and my family to find out a new home .she is one of the best property letting agent. Very rare person in this earth who really wants to help you....Rebecca wilden is one of them....my best wishes and good luck to Rebecca for her career...
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Shekharsinh Rajput said about Foxtons
Services : Letting( As a Tenant )Date: 31st Oct 2022
Rebecca Wilden...she is an Angel for my family. She is such a really helpful girl and so kind. Just because of her I found one of the best options at the very tight market. She is continually touch with me and my family to find out a new home .she is one of the best property letting agent. Very rare person in this earth who really wants to help you....Rebecca wilden is one of them....my best wishes and good luck to Rebecca for her career...
Shekhar Rajput
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I had a worst experience ...
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1 Star Review
Courtnee
By : 'vikas'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : E14
14 Oct 2022
People found this helpful0
I had a worst experience :( Foxtons may be one of the best but I might meet with the worst sales team in E14 London. They got tones of attitude, unprofessionalism and seem playing mind games with a buyer which is disappointing. Initial discussion with Courtnee Whitney seems the very good but as I... Read Full Review
Comments (0)I had a worst experience :(
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vikas jain said about Foxtons
Services : Sales( As a Buyer )Date: 14th Oct 2022
I had a worst experience :(
Foxtons may be one of the best but I might meet with the worst sales team in E14 London. They got tones of attitude, unprofessionalism and seem playing mind games with a buyer which is disappointing. Initial discussion with Courtnee Whitney seems the very good but as I moved forward with the deal I found her and manager Willy is playing mind games.
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Highly ...
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4 Star Review
Ketan
Karolis
By : 'Samir'
Services : Letting( As a Owner )
Rent PCM : £2774
Would you recommend ? : Yes
Postcode : E14
22 Jun 2022
People found this helpful0
It was my pleasure to finally do successful business with Foxtons lettings manager Ketan Sudra and his team specially Karolis Sadauskas. After 20 viewings - the highest among all estate agents - I got three offers, then accepted one which matched my requirements apart from the moving in... Read Full Review
Comments (0)It was my pleasure to finally do successful business with Foxtons lettings manager
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Samir Magdy Emile Tawadrous said about Foxtons
Services : Letting( As a Owner )Date: 22nd Jun 2022
It was my pleasure to finally do successful business with Foxtons lettings manager
Ketan Sudra and his team specially Karolis Sadauskas.
After 20 viewings - the highest among all estate agents - I got three offers, then accepted one which matched my requirements apart from the moving in date.
Thanks to MyFoxtons, the entire process was fully automated with visibility to myself as a landlord during the full process till finally the tenants moved in.
Naturally, I will carry on doing business with Foxtons in the future, as I did since I bought my first London flat 1994 through Foxtons Notting Hill, then lettings since 2006 all over London ( Notting Hill, London Bridge, Canary Wharf and Shoreditch branches ).
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Worst of all ...
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1 Star Review
By : 'Nur'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E6
31 Jan 2022
People found this helpful0
Where should I start? Last year we rent a house with them and we regret it. Our ceiling went down all over our living room and that is not even the worst part. The worst part is they did not even check the safety of the house properly. We could have been dead! Also, they said they want to pay the... Read Full Review
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Nur said about Foxtons
Services : Letting( As a Tenant )Date: 31st Jan 2022
Where should I start? Last year we rent a house with them and we regret it. Our ceiling went down all over our living room and that is not even the worst part. The worst part is they did not even check the safety of the house properly. We could have been dead! Also, they said they want to pay the cost out of our deposit. They did not manage to do it so the landlord fixed the house. There were many other issues such as water leaks, insects. There were worms in our water tank and we couldn't use the hot water because of it. Foxtons did not want to do anything about our problems with the house. And now we moved and they want to charge 300 pounds for a missing bulb which is not even true.
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I will highly recommend that ...
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1 Star Review
By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £1235
Would you recommend ? : No
Postcode : E14
9 Dec 2021
People found this helpful1
I will highly recommend that Foxtons train their property managers on how to carry out their day to day activities. The only time they are efficient, is when you are ready to pay rent and deposit. Once that is done the managers vanish into oblivion. Viral Ruparel in particular is one of the most... Read Full Review
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Alex Nina said about Foxtons
Services : Letting( As a Tenant )Date: 9th Dec 2021
I will highly recommend that Foxtons train their property managers on how to carry out their day to day activities. The only time they are efficient, is when you are ready to pay rent and deposit. Once that is done the managers vanish into oblivion. Viral Ruparel in particular is one of the most unprofessional property manager I have encountered. He never picks or return calls, hardly finds solution to issues that are important. The only service he handles efficiently is writing mails to let you know he's on leave. Moved out of my previous apartment 5 months ago and up until now Foxtons claims they haven't heard from the landlord with regards to or deposit.
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1 Star Review
By : 'Jake'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : E16
21 Aug 2021
People found this helpful1
Called multiple times a day for a week, made appointments on their website, through Zoopla, sent emails, called the business mobile and office numbers of multiple people given to me from head office which I was put through to every time because no one would answer in the office. I got through 3... Read Full Review
Comments (0)Called multiple times a day for a week, made appointments on their website, through Zoopla, sent emails, called the business mobile and office numbers of multiple people given to me from head office which I was put through to every time because no one would answer in the office.
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Jake said about Foxtons
Services : Letting( As a Prospective Landlord/Tenant )Date: 21st Aug 2021
Called multiple times a day for a week, made appointments on their website, through Zoopla, sent emails, called the business mobile and office numbers of multiple people given to me from head office which I was put through to every time because no one would answer in the office.
I got through 3 times in total, 2 times they were all in a meeting and would call me back (they did not) and the 3rd was on a Saturday almost a week later to be told the property was no long available.
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Met with Foxtons ...
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5 Star Review
Sihame
By : 'Simon'
Services : Other
Would you recommend ? : Yes
Postcode : E14
21 Jun 2021
People found this helpful0
Met with Foxtons representative Sihame on Saturday. It was her day off, but she came in anyway and spent 3 hours showing us nine properties. Impeccable organisation and great viewings (and great company). Fantastic job Sihame- thank... Read Full Review
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Simon Edrich said about Foxtons
Services : Other( )Date: 21st Jun 2021
Met with Foxtons representative Sihame on Saturday. It was her day off, but she came in anyway and spent 3 hours showing us nine properties. Impeccable organisation and great viewings (and great company). Fantastic job Sihame- thank you!
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5 Star Review
olivia
By : 'VB'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
18 May 2021
People found this helpful0
This was my first time moving out to live alone and there were a lot of basic things that I needed guidance with.. Olivia Knight- I can't thank you enough for your patience, kindness, efficiency and thoroughness ! Your energy was infectious and it got me even more excited about the flat... Read Full Review
Comments (0)This was my first time moving out to live alone and there were a lot of basic things that I needed guidance with.. Olivia Knight- I can't thank you enough for your patience, kindness, efficiency and thoroughness ! Your energy was infectious and it got me even more excited about the flat hunting process :) THANK YOU for paying attention to EXACTLY what I was looking for and not missing out on the details.
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VB said about Foxtons
Services : Letting( As a Tenant )Date: 17th May 2021
This was my first time moving out to live alone and there were a lot of basic things that I needed guidance with.. Olivia Knight- I can't thank you enough for your patience, kindness, efficiency and thoroughness ! Your energy was infectious and it got me even more excited about the flat hunting process :) THANK YOU for paying attention to EXACTLY what I was looking for and not missing out on the details.
This process has been seamless and I was so pleased to be working with a team where I got updates regularly and such quick replies, even at ungodly hours (unfortunate to the unsociable hours that I work).
Each flat viewing was well organised, and I got all the important information in a timely manner from personal reviews of other tenants to realistic bill breakdowns.
Its coming up to my 2 months of living here and I LOVE every part of it. I have already recommended you to all of my close friends and family who are looking for the best :)
Thank you for helping me find my first home! I would use Foxtons again in a heartbeat.
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1 Star Review
By : 'Yi-Chen'
Services : Letting( As a Tenant )
Rent PCM : £1040
Would you recommend ? : No
Postcode : E14
14 May 2021
People found this helpful2
Please read the experience that I had suffered from. First, Rachel was our sale agent and she never replies to the message even she was online. There were so many problems in the property since I moved in. We supposed to move in on the 11th of September, but they did not clean the property... Read Full Review
Comments (0)Please read the experience that I had suffered from.
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Yi-Chen said about Foxtons
Services : Letting( As a Tenant )Date: 13th May 2021
Please read the experience that I had suffered from.
First, Rachel was our sale agent and she never replies to the message even she was online. There were so many problems in the property since I moved in. We supposed to move in on the 11th of September, but they did not clean the property until we told them it was fully unclean. Then, they did not check the property before people move in. The electricity cut off and Rachel didn't even know it needs to be top-up, also, many of the lights were broken.
Viral Ruparel is my property manager. When you had an issue with your property, he did not care about it. At first, I was asking for the sublet and I found a new tenant to take the place, but the process of changing the tenant took forever and made the new tenant cannot move in on the date she supposed to, so she became homeless and forced to find a new location.
After this, the flatmate who I was living with is Jo-Chi Chu (Gina) and she broke into my room without my consent, even used my room, threw away and stole my belongings. I was really scared, (I did report to the police) I ask Foxtons and the agent for giving assistance on this issue, even send a warning message will make the thing easier, yet Viral Ruparel chose to listen to the potential perpetrator's words and called me to warn me that should not let anyone into the room (the problem here is, there was nobody living in my room since I was out of town and this made me super confused where was this false information came from). This made me very sad and I could not believe that Viral as a reliable agent handling the incident is so frustrating. I was trying so so hard to deal with the issue. This way of handling made me feel sad and scared and this cannot help but make people suspect that he tried to fight a foreigner's right. My rights have been violated, and Viral as to represent Foxtons, provide me with the services that I do not deserve. Plus, I was fully paid. He also used the problem that I had with my former flatmate Jo-Chi Chu (Gina) to put pressure on me that I did not receive any apology and compensation. This brought me frustrated since I do not understand why a property manager who received my fully paid money act like this (I can provide the screenshot of the email Viral sent me). I am super sad and will never ever choose to work with Foxtons.
Guys, please think twice before you choose Foxtons.
If you have a problem with your property, they will not care about it and will even push the responsibility on you without any accurate information because they got your money.
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Aisha Kay - Canary ...
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5 Star Review
Aisha
By : 'WJ'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
30 Apr 2021
People found this helpful0
I just want to say a big thank you to Aisha. I can not praise highly enough the professionalism, dedication and excellent customer service Aisha has provided to me during the letting process. She should go very far in her chosen profession. I could only wish more people took her job as seriously as ... Read Full Review
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WJ L said about Foxtons
Services : Letting( As a Tenant )Date: 29th Apr 2021
I just want to say a big thank you to Aisha. I can not praise highly enough the professionalism, dedication and excellent customer service Aisha has provided to me during the letting process. She should go very far in her chosen profession. I could only wish more people took her job as seriously as she takes hers. She has been impressive, and I am not easily impressed. Thank you Aisha.
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Just like to say a big thank ...
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5 Star Review
olivia
By : 'Trevor'
Services : Letting( As a Tenant )
Rent PCM : £150000
Would you recommend ? : Yes
Postcode : E14
15 Apr 2021
People found this helpful0
Just like to say a big thank you to Olivia Knight from the canary wharf branch who was an angel. Nothing was too much for her, she showed professionalism at the highest level. She made my move perfect. 100% efficiency, 10/10 effort. Thank you... Read Full Review
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Trevor said about Foxtons
Services : Letting( As a Tenant )Date: 14th Apr 2021
Just like to say a big thank you to Olivia Knight from the canary wharf branch who was an angel. Nothing was too much for her, she showed professionalism at the highest level. She made my move perfect. 100% efficiency, 10/10 effort. Thank you Olivia
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Even a one star is generous.I ...
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1 Star Review
By : 'Anil'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E14
25 Feb 2020
People found this helpful1
Even a one star is generous.I have several properties unfortunately I ended using Foxtons on one and level of service is a nightmare.you can never speak to people who are responsible for your property as they are always in meetings and promises are made you will get call back ,still waiting! Been... Read Full Review
Comments (0)Even a one star is generous.I have several properties unfortunately I ended using Foxtons on one and level of service is a nightmare.you can never speak to people who are responsible for your property as they are always in meetings and promises are made you will get call back ,still waiting!
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Anil Soni said about Foxtons
Services : Letting( As a Owner )Date: 25th Feb 2020
Even a one star is generous.I have several properties unfortunately I ended using Foxtons on one and level of service is a nightmare.you can never speak to people who are responsible for your property as they are always in meetings and promises are made you will get call back ,still waiting!
Been with Foxtons since June 2018 have had to complain on numerous occasions.Wrote to CEO not even a professional courtesy of a reply
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Disgusting. ...
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1 Star Review
By : 'MariamKamara'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : CANN
26 Jul 2018
People found this helpful8
The worst experience I have ever had in dealing with estate agents. Both of these guys were the utter epitome of slimy estate agents who do not care about you and quite literally just want to take your money. From booking the first viewing - I called on a Saturday and spoke to David Morgan who... Read Full Review
Comments (0)The worst experience I have ever had in dealing with estate agents. Both of these guys were the utter epitome of slimy estate agents who do not care about you and quite literally just want to take your money. From booking the first viewing - I called on a Saturday and spoke to David Morgan who agreed to do a viewing on Monday (there was no mention of having to ask the current tenants to confirm from him, he just just out-rightly said it was booked) - I did not recieve a confirmation email all the way up until the Monday 10am - (the viewing was booked for 11am) - so ended up calling the the branch again who had NO record of me even calling to book! Eventually one of the staff members traced the call back to David's number (this staff member also said this is quite usual of David's behaviour). I eventually saw the property and my sister too and we both agreed to make an offer. Suddenly, David messaged me to say the flat is only available THREE WEEKS after we already agreed to move/the date he told us and blamed it on the current tenants. I said we would have to think about it but he ended up being very pushy with his words in forcing me to extend my current tenancy as âIt would be a great price to get this one in The Sphere so hopefully you can accommodate those couple of weeks?â (I have the text messages). I didn't hear back from my current agent immediately with regards to extending and David was even saying he would get in touch with them himself! So unpleasantly forceful! As if it ends there. Me and my sister decided to make an offer and David asked us to come back to the office where his colleague would be to put down the offer etc as he stated he couldn't(?). Waiting at the office suddenly his colleague âwas out at a viewingâ and âcouldn't get in touch with himâ. So we decided to leave and agreed I would get a phone call in the morning the next day to confirm the offer.
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MariamKamara said about Foxtons
Services : Letting( As a Prospective Landlord/Tenant )Date: 25th Jul 2018
The worst experience I have ever had in dealing with estate agents. Both of these guys were the utter epitome of slimy estate agents who do not care about you and quite literally just want to take your money. From booking the first viewing - I called on a Saturday and spoke to David Morgan who agreed to do a viewing on Monday (there was no mention of having to ask the current tenants to confirm from him, he just just out-rightly said it was booked) - I did not recieve a confirmation email all the way up until the Monday 10am - (the viewing was booked for 11am) - so ended up calling the the branch again who had NO record of me even calling to book! Eventually one of the staff members traced the call back to David's number (this staff member also said this is quite usual of David's behaviour). I eventually saw the property and my sister too and we both agreed to make an offer. Suddenly, David messaged me to say the flat is only available THREE WEEKS after we already agreed to move/the date he told us and blamed it on the current tenants. I said we would have to think about it but he ended up being very pushy with his words in forcing me to extend my current tenancy as âIt would be a great price to get this one in The Sphere so hopefully you can accommodate those couple of weeks?â (I have the text messages). I didn't hear back from my current agent immediately with regards to extending and David was even saying he would get in touch with them himself! So unpleasantly forceful! As if it ends there. Me and my sister decided to make an offer and David asked us to come back to the office where his colleague would be to put down the offer etc as he stated he couldn't(?). Waiting at the office suddenly his colleague âwas out at a viewingâ and âcouldn't get in touch with himâ. So we decided to leave and agreed I would get a phone call in the morning the next day to confirm the offer.
The next morning I revive a text message form David to say he was âsuddenly off sick...and at the GPâ and that someone else had put an offer in so we would have to make our âbest offerâ. I cannot believe this...It was promised that this colleague âKetanâ would be calling me at 9am - obviously I didn't get a call and had to call the branch around 11/12? Maybe even later to be called back. When Ketan eventually called me back he asked me how I could be helped? Surely he knew that we were trying to make an offer since yesterday and that he was supposed to call me at 9am!? No apology at all and in actual fact he was rude and obnoxious and pushed me to increase my offer and length of contact without a break clause saying the landlord would âtake the best offerâ. Before the phone call ended I asked when he would get back to me on whether the landlord would accept or not, he said by the end the of the day - this was Friday 6th July, it's now Thursday 26th.... and nothing. I did not call to enquire because quite frankly we had had enough, luckily we have found a beautiful place to live now but stuck with an extra two weeks rent to pay at my current place due to the awful cut-throat behaviour of these two staff members of Foxtons - mainly David Morgan. Our whole experience with this agency has been absolutely disgusting and I will genuinely shout to the hills and back to everyone NOT to use them.
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Money pinching system, ...
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2 Star Review
By : 'Slava'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : No
Postcode : E161
19 Jan 2018
People found this helpful4
Money pinching system, nothing to do with staff. Tenant decided to leave 10 days earlier (after the annual renewal passed), The Foxtons already received their full commission fees in full, but they just could not let got the 10 days go (which they do not deserve)! Greedy corporate scum! Avoid if ... Read Full Review
Comments on Agent Fees
Avoid if you can! Go for cheaper alternatives like Purplebricks or similar, try to avoid that scum!
Comments (1)Was this helpful?:
Slava said about Foxtons
Services : Letting( As a Owner )Date: 19th Jan 2018
Money pinching system, nothing to do with staff. Tenant decided to leave 10 days earlier (after the annual renewal passed), The Foxtons already received their full commission fees in full, but they just could not let got the 10 days go (which they do not deserve)! Greedy corporate scum! Avoid if you can!
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By : Mr Panteli
15 Mar 2018hi, try my agency they charge me 10% plus vat managed and their reviews speak for themselves. We cover all parts of london. Spencer James...
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