With regards to your review there are many elements that are factually incorrect. We rent hundreds of rooms annually to Worceser University students and have many 5 star reviews from them. With regards to your tenancy, you decided to take a room.in a shared house with a group of fellow students. Your contract had a start and end date, your tenancy is for these dates and during this period you are liable to fulfill the contract. This includes keeping your room.and communal areas on an acceptable condition. The breakages that occured were excessive and no particular tenant took ownership therefore it is impossible for us to pinpoint the culprit, we are not investigators but letting agents. As per your legal contract charges would be levied against each tenant should the check out of the property (all photographed, dated and timed), is different from the inventory carried out in the same manner. As per the guidlines of the agencys that hold your deposit we can only charge to replace items at the full cost minus 10% per year deduction for fair wear and tear. With regards to your deposit this is held in line with governement guidlines with a registeted agency. We do not have the overall say on what is deducted, we submit the amount based on the invoices and submit the evidence. If we do not do this the deposit protection service will automatically refuse the claim without evidence. As you are fully aware the deposit protection agency will email you our submission and ask you to agree or disagree and provide evidence. Its a fair and transparent system put in place by the government ro protect tenants deposits. If you did not receive the outcome you required this would be due to you not providing any evidence to support your comments above. The costs associated with removing bikes are provided through an invoice from a contractor and provided to the deposit service. It is not our charge but an independant contractor. If you wanted to minimise your liability to the check out it would have been prudent to have gone back to the house on the last day of your tenancy and cleaned with your housemates as most tenants do and remove any items not supplied by the landlord. The landord is not a charity and you had signed a legal contract that had liability to communal areas that you did not fill. I suggest in future you take your liabilitys more serioisly rather than looking to blame at the end of tenancy when you haven't received a full deposit back. If there were such problems during tenancy which are again fabricated then i suggest that would have writtem such a review earlier in tenancy.