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Black Pear Lettings Ltd
1.7/5, 7 Reviews
14% Recommended
100% letting valuation accuracy
33% letting fee satisfaction
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Black Pear Lettings Ltd
49 The Tything,WR1 1JTCertified Customer Experience
Report Summary
Report generated on (09 May 2025 @ 06:56:51)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Luke on 25th Sep 2024
1 Star Review
You get what you pay for. Always takes Kayleigh and Lydia a long time to get back to you, don't give very much notice before sending contractors in and try to sting you with deposits. A house that we'd left pretty clean cost almost £400 to clean. They said a quarter of this went towards cleaning the oven and extractor fan, which didn't really work when we moved in.
Would recommend spending a little more time looking for a better agency who won't try to rip you off.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Lex on 25th Sep 2024
2 Star Review
The gentleman that show me the property was totally unprepared, constantly saying "I don't know that"... Showing a room that was not the one advertised. He had a notes sheet where it supposed to say all info about the letting and still didn't know which room he was offering. I had to show him in my phone the photos of the AD, He didn't even read once what he was showing. The Ad said "Unfurnished room" and He was saying "I don't think is this one, it's the another one that is furnished the person in there will leave the room mid September".... We are 25th already!. Totally unprofessional just assisting to work for his paycheck. If that's the interest/effort the put on clients now at viewing stage, I can't imagine when I already be a Tenant . Very bad image. My gut just don't trust in their professionalism.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Anbrian on 21st Mar 2024
1 Star Review
<p>Due to the illegal activities of Black Pear Lettings, keeping deposits and rents from actual landlords that own property, Kayleigh * and Bobby * have been reported for fraud. This is a serious matter.</p>
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Not happy tenant on 18th Jul 2023
1 Star Review
Not even worth 1 star. So rude to me they brought me to tears and said the flat had not been cleaned. They tried to add extra costs on for electricity saying electricity had been overused. They kept every penny of the deposit and lied to get it. Absolutely vile company. Stay away!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Becky on 6th Aug 2021
1 Star Review
I'm surprised I forgot to write this at the time
I mainly dealt with Deborah and Carol (Can't remember how to spell Deb's name so excuse if it's wrong)
I moved into an overpriced, incomplete flat (Courtmews) and my heating didn't work. You'd think heating was quite important and that they'd fix it. Numerous emails and I didn't have heating the whole year.
The heating in the lounge would've worked ok had Black Pear not kept coming in and turning the thermostat down lol what was the 24 hour warning people were meant to give?
But no heating in my room all year and no internet for 2 months when we first moved in and no deductions or help.
All of my friends who used Black Pear as well regretted it and even a landlord of student houses who I am friends with stopped using them as they were awful. Hopefully they've changed the staff now but at my time of using them... absolutely awful.
In fact honestly, a disgusting first experience for people of letting agents.
The year before with Black Pear... I was moved into a room that I was promised would be quiet... it vibrated from the bass of the Nightclub on nights out and the council ended up coming in to conduct tests and it was way over the legal noise limits to rent out so although no help prior, once forced by the council they had to release me from my contract and then the room was deemed as illegal to rent out. Awful awful agents.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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1 Star Review
By : 'tom'
Services : Letting(As a Tenant)
Rent PCM : £420
Would you recommend ? : No
Postcode : WR1
30 Jul 2019
People found this helpful7
I don't know where to begin. If you use Black Pear, you will be charged for agreements other people broke, damages other people did(such a ciguarettes), whenever you report something, you will not recieve a response and then be charged for it. To begin. I had an agreement at the end of my tenancy with my other housemates. Despite this agreement. I was the only person to clean my section of the house before moving out. I told the estate agents, they told me there was nothing they want to do about it. I had effectively cleaned a section of the house (the only section that we weren't charged for with a clean, funnly enough). Then gotten charged for not cleaning the entire house on my own. This was despite an agreement (with evidence) of who's section was who's. Secondly, I have emails in the dozen's of emails being sent, as well as questions only to be responded with an auto response of "I am not available until next week". I had informed Black Pear that my housemates were breaking things, not cleaning things and their response was to 'make a rota' of which they would never have bothered with anyway. Ontop of this, in the deposit charges, I was charged with over £250 in damages to the house that I either reported or weren't my fault. For example, I tell them that it wasn't me that blocked the drain with ciguarettes, their response is "provide evidence" how do I provide evidence that I don't smoke? The four breackages I did report, the internet, the cupboard, the toilet and the shower, had a response time of five months, never, never and two months. Respectively for repairs. Not to mention they charged 40 pound to remove a bike. 40 pound to remove someone elses bike, 15 minutes from our location to the skip. Also, the other reviews that you see below are incentives from competitions and such to change the bad view of black pear that Worcester students have had of them for years. You are much better off going private or going to virtually any other number of houses. Black Pear will not help you and rob you.
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By : Heidi Deacon
5 Jan 2021With regards to your review there are many elements that are factually incorrect. We rent hundreds of rooms annually to Worceser University students and have many 5 star reviews from them. With regards to your tenancy, you decided to take a room.in a shared house with a group of fellow students. Your contract had a start and end date, your tenancy is for these dates and during this period you are liable to fulfill the contract. This includes keeping your room.and communal areas on an acceptable condition. The breakages that occured were excessive and no particular tenant took ownership therefore it is impossible for us to pinpoint the culprit, we are not investigators but letting agents. As per your legal contract charges would be levied against each tenant should the check out of the property (all photographed, dated and timed), is different from the inventory carried out in the same manner. As per the guidlines of the agencys that hold your deposit we can only charge to replace items at the full cost minus 10% per year deduction for fair wear and tear. With regards to your deposit this is held in line with governement guidlines with a registeted agency. We do not have the overall say on what is deducted, we submit the amount based on the invoices and submit the evidence. If we do not do this the deposit protection service will automatically refuse the claim without evidence. As you are fully aware the deposit protection agency will email you our submission and ask you to agree or disagree and provide evidence. Its a fair and transparent system put in place by the government ro protect tenants deposits. If you did not receive the outcome you required this would be due to you not providing any evidence to support your comments above. The costs associated with removing bikes are provided through an invoice from a contractor and provided to the deposit service. It is not our charge but an independant contractor. If you wanted to minimise your liability to the check out it would have been prudent to have gone back to the house on the last day of your tenancy and cleaned with your housemates as most tenants do and remove any items not supplied by the landlord. The landord is not a charity and you had signed a legal contract that had liability to communal areas that you did not fill. I suggest in future you take your liabilitys more serioisly rather than looking to blame at the end of tenancy when you haven't received a full deposit back. If there were such problems during tenancy which are again fabricated then i suggest that would have writtem such a review earlier in tenancy.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 33.00% | £380 | £600 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 1 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Address
Black Pear Lettings Ltd
49 The Tything, Worcester, Worcestershire
WR1 1JT
01905 21932
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:45
- 09:00 - 17:15
- 09:00 - 17:15
- 09:00 - 17:15
- 09:00 - 17:15
- 09:00 - 14:00
- 00:00 - 00:00
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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You get what you pay ...
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1 Star Review
Lydia
By : 'Luke'
Branch : Worcester, 49 The Tything
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : WR1
25 Sept 2024
People found this helpful0
You get what you pay for. Always takes Kayleigh and Lydia a long time to get back to you, don't give very much notice before sending contractors in and try to sting you with deposits. A house that we'd left pretty clean cost almost £400 to clean. They said a quarter of this ... Read Full Review
Comments (0)
You get what you pay for. Always takes Kayleigh and Lydia a long time to get back to you, don't give very much notice before sending contractors in and try to sting you with deposits. A house that we'd left pretty clean cost almost £400 to clean. They said a quarter of this went towards cleaning the oven and extractor fan, which didn't really work when we moved in.
Was this helpful?:
Luke said about Black Pear Lettings Ltd
Services : Letting( As a Tenant )Date: 25th Sep 2024
You get what you pay for. Always takes Kayleigh and Lydia a long time to get back to you, don't give very much notice before sending contractors in and try to sting you with deposits. A house that we'd left pretty clean cost almost £400 to clean. They said a quarter of this went towards cleaning the oven and extractor fan, which didn't really work when we moved in.
Would recommend spending a little more time looking for a better agency who won't try to rip you off.
The UK's Largest Customer Review Website for the Property Industry
Not a Tenant yet &amp; ...
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2 Star Review
By : 'Lex'
Branch : Worcester, 49 The Tything
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : WR1
25 Sept 2024
People found this helpful0
The gentleman that show me the property was totally unprepared, constantly saying "I don't know that"... Showing a room that was not the one advertised. He had a notes sheet where it supposed to say all info about the letting and still didn't know which room he was offering. ... Read Full Review
Attached Files
Comments (1)Was this helpful?:
Lex said about Black Pear Lettings Ltd
Services : Letting( As a Prospective Landlord/Tenant )Date: 25th Sep 2024
The gentleman that show me the property was totally unprepared, constantly saying "I don't know that"... Showing a room that was not the one advertised. He had a notes sheet where it supposed to say all info about the letting and still didn't know which room he was offering. I had to show him in my phone the photos of the AD, He didn't even read once what he was showing. The Ad said "Unfurnished room" and He was saying "I don't think is this one, it's the another one that is furnished the person in there will leave the room mid September".... We are 25th already!. Totally unprofessional just assisting to work for his paycheck. If that's the interest/effort the put on clients now at viewing stage, I can't imagine when I already be a Tenant . Very bad image. My gut just don't trust in their professionalism.
The UK's Largest Customer Review Website for the Property Industry
By : Lydia Downton
25 Sept 2024Good Afternoon, thank you for your review, i would really like the opportunity to discuss your comments further, please can you contact me on 01905 21932, As a agent we would not want this to be...
Fraud ...
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1 Star Review
By : 'Anbrian'
Branch : Worcester, 49 The Tything
Services : Letting( As a Owner )
Rent PCM : £16000
Would you recommend ? : No
Postcode : WR1
21 Mar 2024
People found this helpful3
<p>Due to the illegal activities of Black Pear Lettings, keeping deposits and rents from actual landlords that own property, Kayleigh * and Bobby * have been reported for fraud. This is a serious ... Read Full Review
Comments (0)Was this helpful?:
Anbrian said about Black Pear Lettings Ltd
Services : Letting( As a Owner )Date: 21st Mar 2024
<p>Due to the illegal activities of Black Pear Lettings, keeping deposits and rents from actual landlords that own property, Kayleigh * and Bobby * have been reported for fraud. This is a serious matter.</p>
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Not even worth 1 star. So ...
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1 Star Review
Lydia
By : 'Not'
Branch : Worcester, 49 The Tything
Services : Letting( As a Tenant )
Rent PCM : £380
Would you recommend ? : No
Postcode : WR1
18 Jul 2023
People found this helpful1
Not even worth 1 star. So rude to me they brought me to tears and said the flat had not been cleaned. They tried to add extra costs on for electricity saying electricity had been overused. They kept every penny of the deposit and lied to get it. Absolutely vile company. Stay ... Read Full Review
Comments (1)Was this helpful?:
Not happy tenant said about Black Pear Lettings Ltd
Services : Letting( As a Tenant )Date: 18th Jul 2023
Not even worth 1 star. So rude to me they brought me to tears and said the flat had not been cleaned. They tried to add extra costs on for electricity saying electricity had been overused. They kept every penny of the deposit and lied to get it. Absolutely vile company. Stay away!
The UK's Largest Customer Review Website for the Property Industry
By : Lydia Downton
23 Aug 2023Good Afternoon, in regard to your son's deposit, we had been made aware that damage had been caused to the wall in the bedroom, your son advised us that he had spoken with a plasterer to rectify...
I'm surprised I forgot ...
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1 Star Review
Deborah
By : 'Becky'
Branch : Worcester, 49 The Tything
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : WR1
6 Aug 2021
People found this helpful1
I'm surprised I forgot to write this at the time I mainly dealt with Deborah and Carol (Can't remember how to spell Deb's name so excuse if it's wrong) I moved into an overpriced, incomplete flat (Courtmews) and my heating didn't work. You'd think heating was ... Read Full Review
Comments (0)I'm surprised I forgot to write this at the time
Was this helpful?:
Becky said about Black Pear Lettings Ltd
Services : Letting( As a Tenant )Date: 6th Aug 2021
I'm surprised I forgot to write this at the time
I mainly dealt with Deborah and Carol (Can't remember how to spell Deb's name so excuse if it's wrong)
I moved into an overpriced, incomplete flat (Courtmews) and my heating didn't work. You'd think heating was quite important and that they'd fix it. Numerous emails and I didn't have heating the whole year.
The heating in the lounge would've worked ok had Black Pear not kept coming in and turning the thermostat down lol what was the 24 hour warning people were meant to give?
But no heating in my room all year and no internet for 2 months when we first moved in and no deductions or help.
All of my friends who used Black Pear as well regretted it and even a landlord of student houses who I am friends with stopped using them as they were awful. Hopefully they've changed the staff now but at my time of using them... absolutely awful.
In fact honestly, a disgusting first experience for people of letting agents.
The year before with Black Pear... I was moved into a room that I was promised would be quiet... it vibrated from the bass of the Nightclub on nights out and the council ended up coming in to conduct tests and it was way over the legal noise limits to rent out so although no help prior, once forced by the council they had to release me from my contract and then the room was deemed as illegal to rent out. Awful awful agents.
The UK's Largest Customer Review Website for the Property Industry
Great experience with Black ...
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5 Star Review
By : 'Suzanne'
Branch : Worcester, 49 The Tything
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WR1
4 Jan 2021
People found this helpful0
Great experience with Black Pear from start to finish. Pleasant to deal with, prompt to respond to any issues, property was in good condition and got my full deposit back. Wouldn't hesitate to use Black Pear ... Read Full Review
Comments (0)Was this helpful?:
Suzanne Cox said about Black Pear Lettings Ltd
Services : Letting( As a Tenant )Date: 4th Jan 2021
Great experience with Black Pear from start to finish. Pleasant to deal with, prompt to respond to any issues, property was in good condition and got my full deposit back. Wouldn't hesitate to use Black Pear again.
The UK's Largest Customer Review Website for the Property Industry
The Worst Estate Agents in ...
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1 Star Review
By : 'tom'
Branch : Worcester, 49 The Tything
Services : Letting( As a Tenant )
Rent PCM : £420
Would you recommend ? : No
Postcode : WR1
30 Jul 2019
People found this helpful7
I don't know where to begin. If you use Black Pear, you will be charged for agreements other people broke, damages other people did(such a ciguarettes), whenever you report something, you will not recieve a response and then be charged for it. To begin. I had an agreement at the end of my ... Read Full Review
Comments (1)I don't know where to begin. If you use Black Pear, you will be charged for agreements other people broke, damages other people did(such a ciguarettes), whenever you report something, you will not recieve a response and then be charged for it.
Was this helpful?:
tom said about Black Pear Lettings Ltd
Services : Letting( As a Tenant )Date: 29th Jul 2019
I don't know where to begin. If you use Black Pear, you will be charged for agreements other people broke, damages other people did(such a ciguarettes), whenever you report something, you will not recieve a response and then be charged for it.
To begin. I had an agreement at the end of my tenancy with my other housemates. Despite this agreement. I was the only person to clean my section of the house before moving out. I told the estate agents, they told me there was nothing they want to do about it.
I had effectively cleaned a section of the house (the only section that we weren't charged for with a clean, funnly enough). Then gotten charged for not cleaning the entire house on my own. This was despite an agreement (with evidence) of who's section was who's.
Secondly, I have emails in the dozen's of emails being sent, as well as questions only to be responded with an auto response of "I am not available until next week".
I had informed Black Pear that my housemates were breaking things, not cleaning things and their response was to 'make a rota' of which they would never have bothered with anyway.
Ontop of this, in the deposit charges, I was charged with over £250 in damages to the house that I either reported or weren't my fault. For example, I tell them that it wasn't me that blocked the drain with ciguarettes, their response is
"provide evidence" how do I provide evidence that I don't smoke?
The four breackages I did report, the internet, the cupboard, the toilet and the shower, had a response time of five months, never, never and two months. Respectively for repairs.
Not to mention they charged 40 pound to remove a bike. 40 pound to remove someone elses bike, 15 minutes from our location to the skip.
Also, the other reviews that you see below are incentives from competitions and such to change the bad view of black pear that Worcester students have had of them for years.
You are much better off going private or going to virtually any other number of houses. Black Pear will not help you and rob you.
The UK's Largest Customer Review Website for the Property Industry
By : Heidi Deacon
5 Jan 2021With regards to your review there are many elements that are factually incorrect. We rent hundreds of rooms annually to Worceser University students and have many 5 star reviews from them. With...
1 - 7 of 7 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2/21/2025, 8:58:28 AM by allAgents
