25% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
29% lettings fee satisfaction
Jun 27,2019
Jun 27,2019
4
people found
this helpful
this helpful
Took a short let for a 5 week break on London. Huge mistake. They advertise short let as a way to stay over hotels or air bnb.
Firstly the apartment lacked most basic necessities such as microwave or any cleaning tools or supplies. They supply nothing, we had to purchase pots pans, broom, vacuum bags soap etc.
Secondly, constant phone calls and emails from agents wanting to show the property to other future tennants whilst we were there. Very disturbing and annoying.
Third, we left the apartment clean but with the towels and sheets to be washed, they charged £558. A 2 bedroom apartment with 1 king and 1 double bed.
Beware of Foxtons short let, they will rip you off.
Foxtons have since offered us a small discount on the laundry charge. And a slap in the face by accusing us of being unclean-failing to wash our bedsheets (which in fact we did twice through our tenancy).
Here is our experience in summary.
Whilst negotiating the short stay with the agent we were assured we would have all of the amenities and necessities for a short stay. This is also advertised on the Foxtons website. We were not told at any time that we would have to allow multiple viewings per week, or field constant emails and calls from agents who were eager to organise these sessions.
When we arrived at the apartment, we were disappointed to find:
- No dish cleaning supplies at all.
- The cushions on the sofa had a terrible odour so we had to wash the covers.
- No rubbish bin
- Only 1 tea towel (a request for any more tea towels was denied)
- No microwave (this was especially inconvenient with a 1.5 year old baby)
- No clothes airer to hang wet clothes or clothes dryer
- No iron or ironing board
- No broom, brush or pan
- No toilet brush
- No toilet paper
- The toilet seat was broken and moved aside every time it was used
- Very few cooking utensils
- Scratched Teflon saucepans
- No ice tray
- No vacuum cleaner bags (Vacuum had 1 bag which was as hard as concrete and smelled sickening, it must have been in there for at least 12 months unchanged). We informed the agent and she suggested that we should have emptied and retained the bag. It was most likely toxic but goes to show the respect they offer their clients.
-1 set of bed linen per bed (supposed to be 2). We had to wash and dry the sheets in 1 day, so that was a trip to the laundromat.
- Both bedside light globes were blown (a request for replacement was completely ignored).
We emailed (our contact) 3 days after arriving to request some of these items. The only action ever taken was that we received a rubbish bin.
Most emails were ignored or took days to be answered and none (bar the rubbish bin) were acted upon.
We agreed to a £250 clean organised through Foxtons to ensure they would be satisfied with the clean rather than organise our own clean.
Only the bed sheets and pillow cases, 1 tea towel and 4 bath towels and 2 bath mats towels were left for laundry.
How is that not included in a £250 clean, then to charge an additional £258 for laundry, how is that justified?
We left the apartment neat and tidy and in the same condition as arrival. The cleaning would not need to have been extensive.
We would have let sleeping dogs lie, but to then be charged a further £258 was a step too far.
Firstly the apartment lacked most basic necessities such as microwave or any cleaning tools or supplies. They supply nothing, we had to purchase pots pans, broom, vacuum bags soap etc.
Secondly, constant phone calls and emails from agents wanting to show the property to other future tennants whilst we were there. Very disturbing and annoying.
Third, we left the apartment clean but with the towels and sheets to be washed, they charged £558. A 2 bedroom apartment with 1 king and 1 double bed.
Beware of Foxtons short let, they will rip you off.
Foxtons have since offered us a small discount on the laundry charge. And a slap in the face by accusing us of being unclean-failing to wash our bedsheets (which in fact we did twice through our tenancy).
Here is our experience in summary.
Whilst negotiating the short stay with the agent we were assured we would have all of the amenities and necessities for a short stay. This is also advertised on the Foxtons website. We were not told at any time that we would have to allow multiple viewings per week, or field constant emails and calls from agents who were eager to organise these sessions.
When we arrived at the apartment, we were disappointed to find:
- No dish cleaning supplies at all.
- The cushions on the sofa had a terrible odour so we had to wash the covers.
- No rubbish bin
- Only 1 tea towel (a request for any more tea towels was denied)
- No microwave (this was especially inconvenient with a 1.5 year old baby)
- No clothes airer to hang wet clothes or clothes dryer
- No iron or ironing board
- No broom, brush or pan
- No toilet brush
- No toilet paper
- The toilet seat was broken and moved aside every time it was used
- Very few cooking utensils
- Scratched Teflon saucepans
- No ice tray
- No vacuum cleaner bags (Vacuum had 1 bag which was as hard as concrete and smelled sickening, it must have been in there for at least 12 months unchanged). We informed the agent and she suggested that we should have emptied and retained the bag. It was most likely toxic but goes to show the respect they offer their clients.
-1 set of bed linen per bed (supposed to be 2). We had to wash and dry the sheets in 1 day, so that was a trip to the laundromat.
- Both bedside light globes were blown (a request for replacement was completely ignored).
We emailed (our contact) 3 days after arriving to request some of these items. The only action ever taken was that we received a rubbish bin.
Most emails were ignored or took days to be answered and none (bar the rubbish bin) were acted upon.
We agreed to a £250 clean organised through Foxtons to ensure they would be satisfied with the clean rather than organise our own clean.
Only the bed sheets and pillow cases, 1 tea towel and 4 bath towels and 2 bath mats towels were left for laundry.
How is that not included in a £250 clean, then to charge an additional £258 for laundry, how is that justified?
We left the apartment neat and tidy and in the same condition as arrival. The cleaning would not need to have been extensive.
We would have let sleeping dogs lie, but to then be charged a further £258 was a step too far.
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Aug 19, 2019
The SAME thing happened to me! Are they paying people to write good reviews? I have no heard of a single person who has had a decent experience with them. I am still living in a filthy apartment (which they promised would be cleaned by move-in time). I call them every day to follow-up; 5 weeks in, no response and no solution. If anyone is thinking of dealing with Foxtons, I urge them to not put themselves through the miserable experience.
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Opening Hours
Address
Foxtons
94 Old Brompton Road
South Kensington,London
Greater London
SW7 3RD
020 7893 6461
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 0% | £1,300,000 | £1,300,000 |
| Lettings | 0% | 29% | £1,800 | £4,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 2 | 12 | 3 | 0 | 1 | 1 | 1 | 3 |
Areas covered
- SW7
- SW10
- W8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Dec 21,2022
Dec 21,2022
1
people found
this helpful
this helpful
Avoid at all costs. They’re simply unavailable, unhelpful and lie about everything shirking off responsibilities at every turn. In this instance, the Foxtons employees are both the short let agents and the property management agents. Just horrible. Should have guessed when they couldn’t ...
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Oct 26,2021
Oct 26,2021
1
people found
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this helpful
I would like to know if is possible to asking one year in advance because your credit score is not the best it’s happened two times in the last two years of tenancy, strange when I was in Kent with same credit score because ...
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Feb 08,2021
Feb 08,2021
6
people found
this helpful
this helpful
Worst decision of my life! I regret every second purchasing a property through this company! I have recently bought a 7 digit worth flat in Kensington through Foxtons Kensington office. The estate agent was very engaging and helpful throughout the process of buying the process until ...
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Oct 31,2019
Oct 31,2019
1
people found
this helpful
this helpful
Zak helped us find the perfect apartment. With my employment I have to move every 6-12 months and found Zak to be the most helpful and knowledgeable agent to date. Very professional and extremely efficient. A big thank you for taking away the stress....
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Jun 27,2019
Jun 27,2019
4
people found
this helpful
this helpful
Took a short let for a 5 week break on London. Huge mistake. They advertise short let as a way to stay over hotels or air bnb.
Firstly the apartment lacked most basic necessities such as microwave or any cleaning tools or supplies. They supply nothing, ...
read full review
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Aug 19, 2019
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(1)
The SAME thing happened to me! Are they paying people to write good reviews? I have no heard of a single person who has had a decent experience with them. I am still living in a filthy apartment (which they promised would be cleaned by move-in time). I call them every day to follow-up; 5 weeks in, no response and no solution. If anyone is thinking of dealing with Foxtons, I urge them to not put themselves through the miserable experience. ...
Mar 24,2019
Mar 24,2019
0
people found
this helpful
this helpful
I'm renting a flat through them, and it's managed by them. They did not check the property before giving me the keys, did not get it clean (at all). I had to can them to say the property had not been cleaned. They didn't apologise. ...
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Dec 20,2018
Dec 20,2018
1
people found
this helpful
this helpful
Horrible horrible service.
The viewing was incredibly rushed, barely had time to see anything properly or ask questions. I set an entire day aside to take my time and they just took me to a few places that they hadnt been able to sell in ...
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Sep 14,2018
Sep 14,2018
3
people found
this helpful
this helpful
Customer Letting Servies can' t read, don't listen act in contradiction which their own agreements, can't transfer money same day without charging a fee, din't even know the difference between plus and minus.
No service , just money grabbing liars and cheaters,!
Never ever use them....
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Comment on agent fees
Very Bad
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Oct 01,2017
Oct 01,2017
2
people found
this helpful
this helpful
The building doesn't have a porter but initially we didn't mind because apparently the foxtons so-called property management handles everything. But it's been two months now since we notified them that the lights in the reception room aren't working and can u believe that nothing ...
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Oct 05, 2017
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(1)
Hi Alizey, please could I ask you to get in touch with us as a matter of urgency either through Facebook or Twitter, as we really need to look into your individual complaint? Thank you for taking the time to leave your feedback. We apologise for the issues that you are having and we would like to be able to rectify them and look into this case specifically. ...
May 30,2014
May 30,2014
1
people found
this helpful
this helpful
Thank you for all your efforts in achieving the sale of our property, and for all the hard work David Lee and Will Pitt in pushing it through to Exchange of Contracts, we were impressed with the tenacity and desire to act for your client ...
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Apr 01,2014
Apr 01,2014
0
people found
this helpful
this helpful
Keri steered us through the maze of lease renewal and guidance to achieve the best sale possible. Arthur drove the sale from the beginning and always kept us informed calling from 8am in the morning until 8pm at night and always returned our calls.
A ...
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Feb 06,2014
Feb 06,2014
1
people found
this helpful
this helpful
I am amazed every day how bad Foxtons is and how they manage to stay in business. The staff is unprofessional, incompetent and sometimes plain rude. I've had many interactions with Foxtons and, without fail, I dissatified with the service. I suspect most of the ...
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Aug 07,2013
Aug 07,2013
11
people found
this helpful
this helpful
I read a lot about Foxton being a bad estate agent, but I thought maybe thoose people just had bad luck with people that are now fired from the company.
God was I wrong, I Have Never In My Life been treated worse...
They harass ...
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What agent could do to change your mind?
I read a lot about Foxton being a bad estate agent, but I thought maybe thoose people just had bad luck with people that are now fired from the company. God was I wrong, I Have Never In My Life been treated worse... They harass you on the phone, try to push the prices more than what its worth and say cheese things, well that¢â‚¬â„¢s NOTHING compared to what Foxton do. Today I meet with a guy called Nick, he was first asking a lot of personal questions and asking about how many flats I've seen. I said maybe 20-30, he started laughing telling my budget of (1700 per month for a studio) IS NOTHING and its such a tight budget what do I except, that I was weird etc etc. I tried to explain that I still thought that 1700‚£ is a pretty decent amount to spend on a studio and that I¢â‚¬â„¢m not use to classic British standards. In the next flat he showed me he mocked me and said "well come on something must be wrong tell me". After that I started feeling really uncomfortable. The next flat he was going to show me was in another area so we went in the awful mini cooper car to another part of Kensington (notting hill) to be exact. While in the car another agent called me and told me that the landlord accepted my offer, he guy from Foxton Nick overheard our conversation and was annoyed. I was not sure if my offer was going to be accepted with the other agency so of course I looked at other options. I told him yes my offer got accepted but I would still like to see the last flat. When we arrived he then told me to stay in the car and wait there while he went into another office to get keys for the flat we where going to see... After about one minute after he left the car alarms went off. I tried to get the door open to run away from the terrible loud sound, but the doors were locked. I tried EVERY button in the car to get out but nothing. I suffer from an ear disorder called tinnitus, so I have earplugs whenever I go to a bar and nightclubs/concert is just a no no for me. I got a panic attack in the car when after 3-4 minutes with the alarm sound, my ears hurting like crazy and the guy had not showed up!! I had to take out the fingers from my ears and call med guy and it took him 2 MINUTES until he arrived. I screamed please come back the alarm! And I saw him just walking easy breezy on this way back to the car. I think he did it on purpose because he was angry that he knew I was not going to offer on any of the flats he just shown me because of the other offer. My mom was on the phone while all this happen and heard that the alarm went on for over 6 minutes. When he came back he didn¢â‚¬â„¢t even say sorry like he meant it, just well the windows was down so the alarm went off. I was shaking by then off the shock and then I asked him for this manager/boss phone number to report this. I called the manager/boss Amit and he was SO RUDE. He told me this when I asked what they would do now and I quote "we are not going to do ANYTHING for you, I¢â‚¬â„¢m not going to do anything" and then he hanged up. I do not wish my worst enemies this treatment. I do not wish tinnitus open anyone in this world and to not even say sorry sincerely is just awful.Attached Filesnbsp;
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Jul 29,2013
Jul 29,2013
1
people found
this helpful
this helpful
It had be a strong suggestion from family and friends to use Foxtons. My family had previously dealt with Foxton's Putney and Chelsea offices, both times had been a great success.
Sadly after being a client of George Barbor from the South Kensington branch, I ...
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What agent could do to change your mind?
I rang the South Kensington branch hoping to speak with George. He was unavailable so I left a message and I was assured George would return my call. George was tremendously rude to my mother and with all due respect; that is not good enough and such a shame to have someone let down your team.Attached Filesnbsp;
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Apr 26,2013
Apr 26,2013
7
people found
this helpful
this helpful
I used to have a good impression with Foxtons (especially Foxtons at Fulham) but not anymore since I rent a flat from South Kensington Foxtons.
They annoyingly kept calling the tenants about different issues (which I dont care) at any time they want, even at 7 ...
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Feb 20,2013
Feb 20,2013
0
people found
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this helpful
We asked Foxtons to sell our flat and at the same time we made an offer to purchase a tenanted flat they were selling. The two transactions had to be synchronised together with negotiations to give us vacant possession of the new flat. This was ...
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Sep 09,2012
Sep 09,2012
0
people found
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I bought a flat in SW7 in September 2012 and Alice Roper from Foxtons was the selling agent. Alice was very proactive during the whole process. She was very flexible from the start, showing me the flat late in the evening and early the following morning ...
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Sep 06,2012
Sep 06,2012
0
people found
this helpful
this helpful
Within two days of becoming agents for the flat, Foxtons agreed good terms with new tenants. A very speedy and professional performance....
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Jan 12,2012
Jan 12,2012
1
people found
this helpful
this helpful
Very professional overall service, with minor glitches. Their website is the best real estate website I have ever seen in my life, user friendly with every information possible. Their policy of not sharing any commissions makes them the best on the properties they run. There ...
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Nov 21,2011
Nov 21,2011
0
people found
this helpful
this helpful
Shaun was an incredible agent, nothing was too much trouble, viewings were booked at antisocial times
to suit us,he drove us everywhere and was always charming , knowledgeable and so helpful. He kept in
contact without being pushy....
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Oct 21,2011
Oct 21,2011
8
people found
this helpful
this helpful
I haven't got my deposit back even though the amount is not in dispute. Foxtons are playing games. After I gave notice I was inundated with request to view the flat. Maybe 10 requests a day. When I complained they told me they didn't have to ...
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What agent could do to change your mind?
They could start acting like professional agents and not people after a fast buck.Attached Filesnbsp;
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Sep 19,2011
Sep 19,2011
4
people found
this helpful
this helpful
When I agreed to rent a property in Chelsea we agread terms with the negotiator.
Prior to signing the lease the negotiator then said the landlord wanted a better offer as someone else had made a higher offer on the property.
I increased my offer ...
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What agent could do to change your mind?
Speak the truth. No rampant overcharging. Return full deposit.Attached Filesnbsp;
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Aug 15,2011
Aug 15,2011
1
people found
this helpful
this helpful
This agency is the worst I have ever had to deal with. As mentioned several times, they are friendly when it comes to getting the contract signed, but things change afterwards!
Apartment was promised as fully serviced, but when I moved in it did not ...
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What agent could do to change your mind?
Keep the promises and honour the contract we haveAttached Filesnbsp;
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Apr 15,2011
Apr 15,2011
2
people found
this helpful
this helpful
We heard lots of bad things about Foxtons, but unfortunately, we decided to use the South Kensington office anyway because of their easy-to-navigate website and large number of properties. We wish we would have listened. We were told in writing by the agent before we ...
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Jul 20,2010
Jul 20,2010
2
people found
this helpful
this helpful
Horrible....
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May 04,2010
May 04,2010
3
people found
this helpful
this helpful
They didn't give me the right keys, they lost one of the payments and now are asking me to find their mistake, they are very rude. Foxtons is the worst agent....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:25 PM 05/10/2017 by daisy
