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Lowther Homes
1.1/5, 25 Reviews
4% Recommended
80% letting valuation accuracy
33% letting fee satisfaction
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Lowther Homes
Wheatley House 25 Cochrane Street,G1 1HL
Certified Customer Experience
Report Summary
Report generated on (17 April 2025 @ 13:34:31)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
John on 7th Oct 2023
1 Star Review
Criminals. Fought with them since 2020 to repair leaks to our roof. Threatened to take them to a Tribunal and they eventually sent some clowns out to 'fix' it. Paid 8 grand to get ceilings replaced and the leak is still there after the next prolonged period of heavy rain. Them and their parent company Wheatley should be shut down and their directors jailed.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
K on 1st May 2023
1 Star Review
Expensive and useless. Wish negative stars were an option. Have contacted countless other factors and they're either just as useless or they don't take on new homes.
Been waiting around 3/4 years for a hole in the roof to be fixed. They then closed the ticket and all neighbours have to go through the months long process of getting the work authorised again. Ridiculous.
They provided zero service through lockdown but still charged us 100%.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Tenant on 30th Mar 2023
1 Star Review
Absolutely, utterly unprofessional and useless service. Letting agent gave wrong keys, never advised what the deposit is (broken Letting Agent Code of Practice), brand new property needed repair; agent also forgot to mention draft from the attic and high ceilings (!), so unhelpful. AVOID lowther homes at all cost !!!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Douglas Robertson on 21st Feb 2023
1 Star Review
Utterly woeful. They simply ignore you. I'm having to claim to tribunal just to get them to engage. Incredibly bad.
They do not reply to emails.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Jaymielee on 30th Dec 2022
1 Star Review
If zero stars where an option that’s what I’d choose! I have had water pouring through my bedroom cielling for a year now with no repair. We are now at the point my cieling is about to collapse, water has gotten into my electricals my furniture is all ruined my unwell baby is wakening up in puddles of water whilst in bed. My house has so much damage and all lowther seem to do is put tar pollen down which isn’t working
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"Unresponsive &..."
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1 Star Review
By : 'Wendy'
Services : Letting(As a Tenant)
Rent PCM : £785
Would you recommend ? : No
Postcode : EH4
May 26, 2019
People found this helpful5
Cannot speak to the letting agent EVER. Do not send anyone out to fix their property. Bad, bad, bad communication. Take 3 weeks to reply to a simple email. Wtf?!
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Douglas Robertson
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 80% | 33.00% | £350 | £2,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 5 | 1 | 11 | 0 | 0 | 0 | 0 | 0 | 8 |
Address
Lowther Homes
Wheatley House 25 Cochrane Street, Glasgow, City of Glasgow
G1 1HL
0800 561 6666
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
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The Worst of the ...
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1 Star Review
By : 'John'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : G41
Oct 7, 2023
People found this helpful3
Criminals. Fought with them since 2020 to repair leaks to our roof. Threatened to take them to a Tribunal and they eventually sent some clowns out to 'fix' it. Paid 8 grand to get ceilings replaced and the leak is still there after the next prolonged period of heavy rain. Them and their ... Read Full Review
Comments (0)
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John Davidson said about Lowther Homes
Services : Letting( Property Management )Date: 7th Oct 2023
Criminals. Fought with them since 2020 to repair leaks to our roof. Threatened to take them to a Tribunal and they eventually sent some clowns out to 'fix' it. Paid 8 grand to get ceilings replaced and the leak is still there after the next prolonged period of heavy rain. Them and their parent company Wheatley should be shut down and their directors jailed.
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Expensive and useless. Wish ...
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1 Star Review
By : 'K'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Property Management
Would you recommend ? : No
Postcode : G13
May 1, 2023
People found this helpful4
Expensive and useless. Wish negative stars were an option. Have contacted countless other factors and they're either just as useless or they don't take on new homes. Been waiting around 3/4 years for a hole in the roof to be fixed. They then closed the ticket and all neighbours have ... Read Full Review
Comments (0)Expensive and useless. Wish negative stars were an option. Have contacted countless other factors and they're either just as useless or they don't take on new homes.
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K said about Lowther Homes
Services : Property Management( )Date: 1st May 2023
Expensive and useless. Wish negative stars were an option. Have contacted countless other factors and they're either just as useless or they don't take on new homes.
Been waiting around 3/4 years for a hole in the roof to be fixed. They then closed the ticket and all neighbours have to go through the months long process of getting the work authorised again. Ridiculous.
They provided zero service through lockdown but still charged us 100%.
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Absolutely, utterly ...
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1 Star Review
Lauren
By : 'Tenant'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G4
Mar 30, 2023
People found this helpful2
Absolutely, utterly unprofessional and useless service. Letting agent gave wrong keys, never advised what the deposit is (broken Letting Agent Code of Practice), brand new property needed repair; agent also forgot to mention draft from the attic and high ceilings (!), so unhelpful. AVOID lowther ... Read Full Review
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Tenant said about Lowther Homes
Services : Letting( As a Tenant )Date: 30th Mar 2023
Absolutely, utterly unprofessional and useless service. Letting agent gave wrong keys, never advised what the deposit is (broken Letting Agent Code of Practice), brand new property needed repair; agent also forgot to mention draft from the attic and high ceilings (!), so unhelpful. AVOID lowther homes at all cost !!!
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Utterly woeful. They simply ...
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1 Star Review
By : 'Douglas'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : PA4
Feb 21, 2023
People found this helpful3
Utterly woeful. They simply ignore you. I'm having to claim to tribunal just to get them to engage. Incredibly bad. They do not reply to ... Read Full Review
Comments (0)Utterly woeful. They simply ignore you. I'm having to claim to tribunal just to get them to engage. Incredibly bad.
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Douglas Robertson said about Lowther Homes
Services : Letting( As a Owner )Date: 21st Feb 2023
Utterly woeful. They simply ignore you. I'm having to claim to tribunal just to get them to engage. Incredibly bad.
They do not reply to emails.
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If zero stars where an option ...
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1 Star Review
By : 'Jaymielee'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G53
Dec 30, 2022
People found this helpful4
If zero stars where an option that’s what I’d choose! I have had water pouring through my bedroom cielling for a year now with no repair. We are now at the point my cieling is about to collapse, water has gotten into my electricals my furniture is all ruined my unwell baby is ... Read Full Review
Comments (0)Was this helpful?:
Jaymielee said about Lowther Homes
Services : Letting( As a Tenant )Date: 30th Dec 2022
If zero stars where an option that’s what I’d choose! I have had water pouring through my bedroom cielling for a year now with no repair. We are now at the point my cieling is about to collapse, water has gotten into my electricals my furniture is all ruined my unwell baby is wakening up in puddles of water whilst in bed. My house has so much damage and all lowther seem to do is put tar pollen down which isn’t working
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Atrocious ...
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1 Star Review
By : 'Mike'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH3
Dec 13, 2022
People found this helpful1
This is the most atrocious experience with a service company I've had in the UK, period. They are unable to fix a buzzer for half a year, never call you back when then tell you that they will, took 2 months to process a representation mandate and continue to tell us that "well the ... Read Full Review
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Mike said about Lowther Homes
Services : Letting( As a Tenant )Date: 13th Dec 2022
This is the most atrocious experience with a service company I've had in the UK, period. They are unable to fix a buzzer for half a year, never call you back when then tell you that they will, took 2 months to process a representation mandate and continue to tell us that "well the buzzer will be updated with the scheduled maintanence" and yet it's been over 6 months with about 30% of flats impacted. Stay far away.
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Phone calls ignored. Emails ...
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1 Star Review
By : 'L'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Property Management
Would you recommend ? : No
Postcode : G44
Nov 17, 2022
People found this helpful5
Phone calls ignored. Emails ignored. Repair request outstanding for 4 months. Requests for call back ignored. Complaints ignored. Personal visit to huge office laughable- apparently no one works there. Contact staff, complaints team, management, directors are all at home. System needs a complete ... Read Full Review
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L Thomson said about Lowther Homes
Services : Property Management( )Date: 17th Nov 2022
Phone calls ignored. Emails ignored. Repair request outstanding for 4 months. Requests for call back ignored. Complaints ignored. Personal visit to huge office laughable- apparently no one works there. Contact staff, complaints team, management, directors are all at home. System needs a complete overhaul.
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Lowther homes is simply the ...
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1 Star Review
Emma
By : 'A'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : G4
Oct 29, 2022
People found this helpful1
Lowther homes is simply the worst factoring company. All you get is empty promises that someone will call you back. What an unprofessional operation! I bought a flat in October. Paid the developer to manage the building for the 1st year, after which they would pass this over to the factor ... Read Full Review
Comments (0)Lowther homes is simply the worst factoring company. All you get is empty promises that someone will call you back. What an unprofessional operation!
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A very dissatisfied landlord said about Lowther Homes
Services : Letting( As a Owner )Date: 29th Oct 2022
Lowther homes is simply the worst factoring company. All you get is empty promises that someone will call you back. What an unprofessional operation!
I bought a flat in October. Paid the developer to manage the building for the 1st year, after which they would pass this over to the factor company they appointed. Then got a bill from Lowther charging me 2 months early (from 1st August) based on an incorrect purchase date. Also, they were charging me for ‘stair cleaning’ when they had never even been to the apartment block! I immediately called Lowther to dispute the bill and complain - apparently nothing was done!
Since then, I have made several calls to Lowther disputing the bill and chasing for a response - no joy, all a waste of time and effort. With the exception of 1 chap, who arranged a DSAR for me, their contact centre staff couldn’t care less. They never logged the dispute on time, their staff are curt, insensitive and unhelpful on the phone; they keep making empty promises that 'someone from the specialist team will call you back' - it’s been 2 months I’m still waiting for a call back. Yet, they keep sending further bills and a female staff even threatened debt collection despite the ongoing dispute.
Since my 1st call to Lowther on 31st August to date, I’m no further forward with this dispute. I called again today to chase for an update, spoke with Emma who was rather curt, dismissive and unhelpful - rather than escalate the dispute for investigation, she insisted their records are correct, offered to resend the disputed bills and again said 'someone will call you back'. Most unhelpful! Absolutely no delivery on service!
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Awful company don’t ...
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1 Star Review
By : 'Elizabeth'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( As a Tenant )
Rent PCM : £585
Would you recommend ? : No
Postcode : EH48
Oct 1, 2022
People found this helpful1
Awful company don’t do repairs gardening stair cleaning answer complaints but still take your money until you stop paying and they call you 3 times in one ... Read Full Review
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Elizabeth Lancaster said about Lowther Homes
Services : Letting( As a Tenant )Date: 1st Oct 2022
Awful company don’t do repairs gardening stair cleaning answer complaints but still take your money until you stop paying and they call you 3 times in one week
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One of the worst factors with ...
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1 Star Review
By : 'L'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( Property Management )
Rent PCM : £40
Would you recommend ? : No
Postcode : G13
Sep 30, 2022
People found this helpful2
One of the worst factors with the unprofessional operation. Sold a flat in April and handed over the key to the new owner on the 1st of July. The solicitor sent us a letter that was issued by Lowther Homes and highlighted that Lowther owes us over £200 in credit and should pay us back ... Read Full Review
Comments (0)One of the worst factors with the unprofessional operation.
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L S said about Lowther Homes
Services : Letting( Property Management )Date: 30th Sep 2022
One of the worst factors with the unprofessional operation.
Sold a flat in April and handed over the key to the new owner on the 1st of July. The solicitor sent us a letter that was issued by Lowther Homes and highlighted that Lowther owes us over £200 in credit and should pay us back when the property was handed over to the new owner.
Since the 1st of July, we made multiple phone calls and emails to Lowther, with no reply or any feedback but empty promises that 'someone will call you back'.
Suprise enough, at the end of Sept., rather than receive our credit back, we received a debt collector's email and chased up for 'Aug. and Sept factor bill'. Contacted Lowther again ...... 'someone will call you back'.
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Absolute worst mid market ...
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1 Star Review
Wales
By : 'Angela'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( As a Tenant )
Rent PCM : £735
Would you recommend ? : No
Postcode : EH16
Jun 21, 2022
People found this helpful1
Absolute worst mid market housing organisation. Absolutely no repairs done when needed. Happily take your money for rent, when I pay for a service charge I expect the service charge to be carried out (after a year still no garden maintenance) yet still paying the service charge. Also found out ... Read Full Review
Comments (0)Absolute worst mid market housing organisation. Absolutely no repairs done when needed. Happily take your money for rent, when I pay for a service charge I expect the service charge to be carried out (after a year still no garden maintenance) yet still paying the service charge.
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Angela said about Lowther Homes
Services : Letting( As a Tenant )Date: 21st Jun 2022
Absolute worst mid market housing organisation. Absolutely no repairs done when needed. Happily take your money for rent, when I pay for a service charge I expect the service charge to be carried out (after a year still no garden maintenance) yet still paying the service charge.
Also found out my property is owned by the city of Edinburgh Council and yet we pay mid market prices
Who else can I complain to?
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Awful company scam you out of ...
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1 Star Review
By : 'Scott'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH54
May 17, 2022
People found this helpful1
Awful company scam you out of money. Repair absolutely nothing… service door inoperable for months, they have zero interest in helping, should be shut ... Read Full Review
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Scott said about Lowther Homes
Services : Letting( As a Tenant )Date: 17th May 2022
Awful company scam you out of money. Repair absolutely nothing… service door inoperable for months, they have zero interest in helping, should be shut down
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Do not accept DSS payments or ...
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1 Star Review
By : 'Shocking'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £664
Would you recommend ? : No
Postcode : EH39
Feb 1, 2022
People found this helpful2
Do not accept DSS payments or universal credit payments so they are discriminating against disabled, mental health issues or those who receive benifits for any reason... this is highly illigal and grounds to ... Read Full Review
Attached Files
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Shocking said about Lowther Homes
Services : Letting( As a Prospective Landlord/Tenant )Date: 1st Feb 2022
Do not accept DSS payments or universal credit payments so they are discriminating against disabled, mental health issues or those who receive benifits for any reason... this is highly illigal and grounds to prosecute
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The worst company in all ...
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1 Star Review
By : 'Con'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Property Management
Sold price : £85000
Would you recommend ? : No
Postcode : G20
Jan 25, 2022
People found this helpful0
The worst company in all sectors I've ever dealt with. Absolute rip off merchants as well. Charge over £150 in factor fees for the buildings to still look like a dump. Horrible people that work for them as well. Employees seem to love making it difficult for the ... Read Full Review
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Con said about Lowther Homes
Services : Property Management( )Date: 25th Jan 2022
The worst company in all sectors I've ever dealt with. Absolute rip off merchants as well. Charge over £150 in factor fees for the buildings to still look like a dump. Horrible people that work for them as well. Employees seem to love making it difficult for the tenant.
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Just wanted to go and see a ...
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1 Star Review
By : 'Alex'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : EH3
Oct 13, 2021
People found this helpful5
Just wanted to go and see a property... To be able to see the property, they requested 3 months bank statements, 3 months pay slips, national insurance number, agree to credit checks, emergency contact, previous adDresses and employers... And more. Looked so dubious that gave up. Ridiculous and ... Read Full Review
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Alex said about Lowther Homes
Services : Letting( As a Tenant )Date: 13th Oct 2021
Just wanted to go and see a property... To be able to see the property, they requested 3 months bank statements, 3 months pay slips, national insurance number, agree to credit checks, emergency contact, previous adDresses and employers... And more. Looked so dubious that gave up. Ridiculous and wondering if even legal. ..
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The terrible company. Phone 4 ...
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1 Star Review
By : 'Andrei'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : G52
Oct 6, 2021
People found this helpful1
The terrible company. Phone 4 time in 24h for a emergency repair and nobody come to fix it! Customer service it's ... Read Full Review
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Andrei Nechifor said about Lowther Homes
Services : Letting( As a Owner )Date: 6th Oct 2021
The terrible company. Phone 4 time in 24h for a emergency repair and nobody come to fix it! Customer service it's poor.
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If I could give negative ...
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1 Star Review
By : 'E'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( As a Owner )
Rent PCM : £2500
Would you recommend ? : No
Postcode : EH11
Aug 24, 2021
People found this helpful4
If I could give negative stars I would! Lowther homes have been absolutely appalling with communication and absolutely ripping off their customers. Every time there is an issue with the building it is sun contracted two or three times over to avoid heavy regulations and adding extra cost. Below are ... Read Full Review
Comments (0)If I could give negative stars I would! Lowther homes have been absolutely appalling with communication and absolutely ripping off their customers. Every time there is an issue with the building it is sun contracted two or three times over to avoid heavy regulations and adding extra cost. Below are the few reasons as to why they rank so low:
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E Mc said about Lowther Homes
Services : Letting( As a Owner )Date: 24th Aug 2021
If I could give negative stars I would! Lowther homes have been absolutely appalling with communication and absolutely ripping off their customers. Every time there is an issue with the building it is sun contracted two or three times over to avoid heavy regulations and adding extra cost. Below are the few reasons as to why they rank so low:
1) my bike was stolen from the communal shed 3 years ago and they still haven't changed the combination to the lock, almost every resident has now had their bike stolen over the past 3 years.
2) we were charged >£1,000 for a roof repair and all they did was put some glue on, the roofer told me he needs to do a further repair when the weather is better, 6 months down the line lowther have no idea, the repair is not standard for the listed building and everyone we invite to our apartment ask what a monstrosity the repair is to look at, I sent emails,letters and a good dozen phone calls to get a response, we will probably charge another £1,000 + full a proper repair
3) they turned off the extractor fans 4+ years ago, 40% of the building relies on those as there are no windows, now we have an additional cost because there is rot and damp to the internal walls, again they are letting it get worse before repairing
4) After the first lockdown we received a newsletter from Lowther expressing how happy they are to be back servicing our buildings and starting maintenance work after being on furlough for the past few weeks, the next day they send a £150 bill for services over the past 3 months…we did NOT receive any services over those 3 months and I received no response from my email asking for a breakdown of costs
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Useless. Disorganised and ...
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1 Star Review
By : 'Jimbo'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( As a Owner )
Rent PCM : £60000
Would you recommend ? : No
Postcode : G52
Jul 28, 2021
People found this helpful7
Useless. Disorganised and inept. Cosy relationship with GHA and City Building (who employ people and tradesmen that can’t get jobs in the commercial sector) and still run on council mental. In other words, they do stuff when it suits them and knock offs early and are incompetent. Issue is ... Read Full Review
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Jimbo said about Lowther Homes
Services : Letting( As a Owner )Date: 28th Jul 2021
Useless. Disorganised and inept. Cosy relationship with GHA and City Building (who employ people and tradesmen that can’t get jobs in the commercial sector) and still run on council mental. In other words, they do stuff when it suits them and knock offs early and are incompetent. Issue is they have monopoly and stranglehold in Glasgow. Like the Mafia in Italy.
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Terrible customer service. ...
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1 Star Review
By : 'Johnny'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH11
Apr 21, 2021
People found this helpful4
Terrible customer service. Like the worst!! They do not give a flying fox about their tenants. They will ignore emails, fob you off on calls and do nothing about complaints. Nothing! I wish I had read reviews before signing ... Read Full Review
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Johnny Porter said about Lowther Homes
Services : Letting( As a Tenant )Date: 21st Apr 2021
Terrible customer service. Like the worst!! They do not give a flying fox about their tenants. They will ignore emails, fob you off on calls and do nothing about complaints. Nothing! I wish I had read reviews before signing up.
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Made complaints months ago no ...
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1 Star Review
By : 'Joseph'
Branch : Glasgow, Wheatley House 25 Cochrane Street
Services : Property Management
Would you recommend ? : No
Postcode : G32
Mar 23, 2021
People found this helpful3
Made complaints months ago no response . E mails telephone calls letters all ignored ,what type of company is this ,awful ... Read Full Review
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Joseph McGuiness said about Lowther Homes
Services : Property Management( )Date: 23rd Mar 2021
Made complaints months ago no response . E mails telephone calls letters all ignored ,what type of company is this ,awful factor
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
