I have been a tenant of a property in Southampton for two and a half years with Countrywide (via Morris Dibben Rentals). My friends are the landlords of the property. Luckily I have just bought a house in the area and am moving out as Countrywide Southampton (London Road branch) have been unbelievable bad. They have allowed a small leak (quickly reported) to go untouched for weeks before structural engineers finally came out to view the problem, by that point thousands of pounds worth of damage had been done to the property. I reported this issue and others dozens of times, and have spent money of protective measures and repairs myself. I reported a broken washing machine, and the landlords authorised a replacement right away (I was there when they did it), Countrywide then lied to say the landlords had not been in contact. I was then told having no washing machine was "not a big problem". It took a month to be replaced, and the mangers (Countrywide) arranged for the delivery of an incorrect appliance. One person in the Countrywide management team who went by the title of "property manager" did not know what the Landlords and Tenants Act (1985) was! Another had to have the term "AST" explained to them! I am currently writing this as the management team have been informed by workmen at my property today that due to major work being done there it is uninhabitable for at least two days. There is no water and no heating, plus no usable bathroom or kitchen. This would be fine (they workmen called them at lunchtime) if they made alternative arrangements for me for tonight. Countrywide have not done this, instead of calling me back as promised they have put the answerphone on and gone home. I am compiling a major complaint case against Countrywide which I will submit via the correct channels at head office - who conversely have been very helpful. My friends the landlords are distraught and will be suing. Do not use this management team if you are a landlord in Southampton. If you area prospective tenant then do not rent any property managed by Countrywide London Road office.