100% lettings valuation accuracy
33% lettings fee satisfaction
Apr 11,2017
Apr 11,2017
5
people found
this helpful
this helpful
They are the worst agent I have ever had the misfortune to deal with. Matthew and Michael are the worst father and son duo in the history of lettings. Michael especially is rude and arrogant and thinks it is acceptable to talk down and patronise tenants, and no doubt landlords. Matthew seems to have followed suit. They are money grabbers and I am not in the least bit surprised by the negative reviews on this website. Don't bother leaving a review on Google - they will have it removed if it's not to their tastes. That should tell you all you need to know about this miserable excuse for an agent. The charge 'nominal fees' out of tenants deposits without actually instructing contractors to attend to the works or providing quotes / invoices - so where does the nominal fee go? To the agents? Totally disgusting. I will never, ever use their 'services' again and knowing many, many of their potential clients in Norwich, I will be recommending no one else does either. Now let's all sit back and wait for Michael White's sarcastic response which I am 100% sure he will leave, again totally demonstrating his lack of customer service skills. The only positives about this agent is a staff member named Lesley who has always been polite and friendly when she's answered the phone. Unfortunately I have barely dealt with her which is a real shame as the ones we have spoken to are useless. Also when we first signed up for the house, a lady named Katie was very nice and friendly.
Comment on agent fees
A rip off considering how rude they are. If you wish to pay in excess of ‚£300 to be treated poorly then be my guest.
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May 16, 2017
Extreamly rude arrogant staff ! Worst company I have ever come across rip off with fees and absolutely liars!! DO NOT TRUST!!!
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Latest Reviews
21st Aug 2018
reviewed by 'Lou'
7th Sep 2017
reviewed by 'Jasper'
19th May 2017
reviewed by 'Arnold'
11th Apr 2017
reviewed by '00k00'
23rd Jan 2017
reviewed by 'MT'
5th Mar 2015
reviewed by 'LMP008'
Opening Hours
Address
Martin & Co
1 Charing Cross
Norwich
Norfolk
NR2 4AX
01603 766860
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 33% | £660 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 21,2018
Aug 21,2018
0
people found
this helpful
this helpful
Avoid at all costs
Staff are VERY rude, unhelpful and abusive Asekd for the managers name and conact details and Emily refused to give them !
Found them in the website but the manger was even worse !...
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Sep 07,2017
Sep 07,2017
2
people found
this helpful
this helpful
As a landlord and having used other agents in the past, Martins are the best around. I want decent tenants who will my treat my houses properly as they are well maintained and looked after.Yes Martins work for the landlord but tenants who follow ...
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May 19,2017
May 19,2017
3
people found
this helpful
this helpful
Unfortunately the agents position is that the Landlords are their only customer. What that makes the tennants is unclear. What is clear is that any issues that arise are difficult to have resolved professionally. The first port of call from the agent is to assume, ...
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Comment on agent fees
During the many years I have been living at the property, I have experienced several rent increases yet no money has been spent on maintaining the property. If this Agent was managing a property I owned, I would be upset that the building is allowed to fall into disrepair. I would find it especially upsetting if the person living there was raising the issues without there being a resolution.
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Apr 11,2017
Apr 11,2017
5
people found
this helpful
this helpful
They are the worst agent I have ever had the misfortune to deal with. Matthew and Michael are the worst father and son duo in the history of lettings. Michael especially is rude and arrogant and thinks it is acceptable to talk down and patronise ...
read full review
read full review
Comment on agent fees
A rip off considering how rude they are. If you wish to pay in excess of ‚£300 to be treated poorly then be my guest.
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Yes
May 16, 2017
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(1)
Extreamly rude arrogant staff ! Worst company I have ever come across rip off with fees and absolutely liars!! DO NOT TRUST!!! ...
Jan 23,2017
Jan 23,2017
2
people found
this helpful
this helpful
I've used Martin & Co as a letting agency for 6 years as a landlord. One of the best I have used and quick and responsive to get issues repaired at the property whenever they arise and communicate it back to me. They are pretty diligent with ...
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Comment on agent fees
Agents fees are very reasonable for the level of service and time spent on property.
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Mar 05,2015
Mar 05,2015
4
people found
this helpful
this helpful
The most horrendous experience I have ever had. Staff at Martin & Co are rude, obnoxious and totally unwilling to help; from the smallest cases to cupboard doors breaking (due to them being improperly fixed at the hinges in the first place), to very adverse living ...
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What agent could do to change your mind?
Rip offAttached Filesnbsp;
Comment on agent fees
Rip off
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Mar 05, 2015
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(1)
This Review contains a number of significant inaccuracies.
Firstly the damp has been confirmed by several experienced contractors to have been caused by the Tenant's lifestyle and failure to adequately control condensation within the property. This included (prior to the incident occurring) a highly qualified Damp Specialist, who, having undertaken a thorough investigation at the house, drew up a detailed report on the cause, which was shared with all of the occupants. Previously, on several ...
Oct 01,2013
Oct 01,2013
3
people found
this helpful
this helpful
Utter money hungry robots. Very happy to take your money but extremely keen to keep hold of it. Moved into a property that was NOT clean. They kindly offered to pay for us to clean it (bear in mind we had moved in at that ...
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What agent could do to change your mind?
Any kind of human touch to their customer serviceAttached Filesnbsp;
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Aug 23,2013
Aug 23,2013
3
people found
this helpful
this helpful
Essentially unhelpful and utterly mean spirited. These agents would charge for the use of a ball point pen.
At every stage of the letting process they do as little as possible to help, but do all they can
to take as much money as possible ...
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Oct 05,2011
Oct 05,2011
9
people found
this helpful
this helpful
Renter beware!!! Do not use this Rental Agent under any circumstance.
Without doubt the very worst rental experience ever. Martin & Co Norwich offer the poorest service I have ever experienced.
They are rude, unprofessional and just make rules up. They expect a house that has ...
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What agent could do to change your mind?
Joined a self regulatory body. Employed professional staff. Not tried to take us for a ride.Attached Filesnbsp;
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Feb 13, 2013
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(6)
LOL WELL Lowes Yard I quite agree with you MICHAEL WHITE was an arrogant pig on the phone when I was just enquiring into a rental and I agree with everything and more in the 15 minute conversation I was unfortunate to have ..... HOW DARE YOU MICHAEL ASK ME VERY INTRUSIVE QUESTIONS WHICH HAVE NOTHING TO DO WITH YOU !!! once you found out i was with a boyfriend your attitude stunk even more no other Estate Agent has been like you they have all been POLITE HELPFUL FRIENDLY AND NOTHIGN IS TOO MUCH ...
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