“I agree with other reviews - they are nice and ......”
1 Star Review
Sep 09,2016
By:
'Gloucester'
Sep 09,2016
Branch: Gloucester, 7 Worcester Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GL1
Branch: Gloucester, 7 Worcester Street
Lettings (as a Tenant)
Postcode: GL1
6
people found
this helpful
I agree with other reviews - they are nice and friendly when they show you around but their service after you sign up is shocking. You cannot contact them on the phone - they either don't pick up or when they do they cannot speak to you - they agree to call back but never do. If they need something from you they are on you constantly but if you need them they just delay and delay things with terrible excuse and a real blame culture against their colleagues. They seem to have a very high turn over of staff - if your agent leaves they don't tell you and emails just go unanswered. They do not keep records of previous conversations or letters even they send to you so have no audit of what is going on with the property you are in. Communication is completely dire. When they do finally communicate they have no clue what they are doing, and are full of contradictions. If you do use them you need to keep copies of EVERYTHING - every email and notes of phone conversations and all letters or they will deny everything. Their out of hours service is also shocking - they give bad advice and also have no idea what they are doing. I had a terrible experience every time I had to contact them and other businesses they worked with were not shy in telling me they experienced the same.
6
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