Croydon, CR0
3.8/5, 36 reviews
69% recommended
100% lettings valuation accuracy
80% lettings fee satisfaction

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“What a rubbish agent! If it was possible to give ......”

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Feb 07,2012
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By: 'Steve'
Feb 07,2012
15 people found
this helpful
What a rubbish agent! If it was possible to give them 0 out of 5, I would! They came up with the idea of doing an 'Ebay' style auction for my house, but pitched the starting bid price £30k under the asking price. This may have worked, except this took the starting price into the 1% stamp duty bracket, whereas the actual asking price was in the 3% bracket. Obviously, nobody wanted to bid into the 3% bracket, so lots of time was wasted by haart showing people round who couldn't even afford the house! Had to argue to get the names of these viewers too, as our insurance company advised no cover if we let total strangers into our house without us being there..... After we told haart to stop mucking around and to market our house normally, we had several viewings where we did not know who we/haart were showing round as no confirmation emails ever sent by haart. Haart were also unable to get us feedback on over 50% of the viewings which took place, and this after them criticising our previous agent (haart said they would never be so rude as to just give feedback by email, but at least with the previous agent, we did get feedback!). The final insult is that now we have decided to market our house for sale through an online agent, we asked haart to provide us with a comprehensive list af all the people who had viewed our property through them. They have not only provided this, but have also included the details of all the people who made an appointment to view, but for some reason didn't show up! Didn't realise their 6 month clause that if we accept an offer from someone who has viewed our house through haart also means we will be liable for their fee if we accept an offer from people who hasn't actually viewed our house through haart! Haart are also now ignoring our emails asking for a corrected list of viewers, so we have no way of knowing if future viewers have already seen our house! Entirely unacceptable and unprofessional! Use this agent at your own risk as they are by far the worst we have ever had the misfortune to encounter!
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By: daisythecat
Apr 13, 2012
We have just been told by haart that they do not give out lists of viewers and it is company policy not to, we wanted the list to avoid accepting an offer from someone who may have viewed through them. Please formalise your complaint we have and the ombudsman is now involved!
By: Customer Relations Manager
Mar 01, 2012
Hi Steve. Thank you for your review and I am sorry to read about your experience. If you would like to formalise your complaint you may do so by email to [email protected] and we can look into this for you.

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Latest Reviews

View all Reviews 36
5th Aug 2024
reviewed by 'Karim'
“Ellie,thank you for your professionalism and your responsiveness were commendable,we are grateful for your assistance and highly satisfied ......”
8th Nov 2023
reviewed by 'Felix'
“I met Ellie,she was so cool, she walked me through the whole process to secure the apartment. From viewing ......”
22nd Feb 2023
reviewed by 'Valentina'
“Kyle is an exellent, professional and friendly real estate agent!!We got all answers and explanations. We were impressed with ......”
9th Feb 2023
reviewed by 'rogerio'
“Outstanding professional service from Ellie. Ellie supported us every step of the way and through all processing. Her was clear ......”
6th Sep 2022
reviewed by 'Odane'
“Had a great experience sorting out matter with Ellie from Haart. She took care of business very well and she ......”
6th Jun 2022
reviewed by 'Sreekanth'
“I would never recommend Haart lettings as I had a very bad experience with them. I paid holding deposit to ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

haart
121 South End
Croydon
Greater London
CR0 1BJ

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 80% £700 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 2 4 6 9 0 7 1 2 2
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“Ellie,thank you for your professionalism and ......”

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Aug 05,2024
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Ellie
By: 'Karim'
Aug 05,2024
2 people found
this helpful
Ellie,thank you for your professionalism and your responsiveness were commendable,we are grateful for your assistance and highly satisfied with the service you provided in renting our home.Thank you haart(Ellie)for making this experience a positive one for us!...
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By: Karim
Aug 05, 2024
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Good job Ellie ...

“I met Ellie,she was so cool, she walked me th......”

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Nov 08,2023
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Ellie
By: 'Felix'
Nov 08,2023
0 people found
this helpful
I met Ellie,she was so cool, she walked me through the whole process to secure the apartment. From viewing to references, it was seamless services from her....
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“Kyle is an exellent, professional and friendl......”

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Feb 22,2023
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Kyle
By: 'Valentina'
Feb 22,2023
0 people found
this helpful
Kyle is an exellent, professional and friendly real estate agent!!We got all answers and explanations. We were impressed with the communication I would never hesitate to recommend Kyle to anyone. Thanl you, Kyle!!!...
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“Outstanding professional service from Ellie. ......”

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Feb 09,2023
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Ellie
By: 'rogerio'
Feb 09,2023
0 people found
this helpful
Outstanding professional service from Ellie. Ellie supported us every step of the way and through all processing. Her was clear when communicating with us throughout the process with prompt responses and resolutions to our queries. We cannot thank Ellie and her manager enough and we ...
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“Had a great experience sorting out matter wit......”

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Sep 06,2022
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Ricky
By: 'Odane'
Sep 06,2022
0 people found
this helpful
Had a great experience sorting out matter with Ellie from Haart. She took care of business very well and she made it out to be as smooth as possible. Very patient I must say....
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“Not worth it at all. Completely unprofessional and unresponsive agent....”

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Jun 06,2022
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By: 'Sreekanth'
Jun 06,2022
0 people found
this helpful
I would never recommend Haart lettings as I had a very bad experience with them. I paid holding deposit to Haart for a flat for letting in Croydon but had the toughest time to get back my money as the deal didn’t go through. ...
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“Dreadful...”

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Jul 28,2021
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By: 'tarron'
Jul 28,2021
1 people found
this helpful
Incredibly slow responding to issues (e.g. 120+ days to change an intercom handset as intercom not working, requiring regular chasing). Generally unhelpful, and explanations stretch credibility (blaming delays on covid and contractors, which contractors deny)....
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“After having several estate agents trying to ......”

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Jan 07,2021
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Melvin
By: 'J .Sharp'
Jan 07,2021
0 people found
this helpful
After having several estate agents trying to sell my property and failing..... I called in Haart and Melvin Rocha was my designated estate agent - who was absolutely brilliant! He sold my property as promised and never let me down. He was friendly ,caring and 100% ...
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“We have had the most professional of relation......”

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Oct 04,2020
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Bradley
By: 'Damini'
Oct 04,2020
0 people found
this helpful
We have had the most professional of relationships with Brad & his team at Haarts, Croydon. From the offing, from finding the correct tenants to empathetic helpful communications at every stage (and there are many!), has been a breath of fresh air! This was in total ...
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“Unprofessional, Unresponsive, Untrustworthy...”

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Sep 29,2020
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By: 'Robert'
Sep 29,2020
0 people found
this helpful
If you're looking for a un-responsive, un-professional agency to let your property through, you have found the correct place. Me and my partner had been interested in viewing at property in Croydon which on Thursday we have made an initial call to register our interest, ...
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“Unprofessional and discriminative. I have con......”

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Sep 14,2019
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By: 'Beata'
Sep 14,2019
0 people found
this helpful
Unprofessional and discriminative. I have contacted Haart Croydon requesting a viewing of the property. They seem to doubt whether 'I am serious'. I was promised to be called back. That did not happen so far. I have called two more times... my impression is that ...
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“Thank you to Croydon Team...”

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Jun 04,2018
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Lucy
By: 'Kathie'
Jun 04,2018
0 people found
this helpful
My experience with the Croydon team has been nothing but exceptional. They got me the best price for my house. It is very stressful buying and selling, I got nothing but kindness and helpfullness from them especially Lucy Cleaver who was very patient and understanding ...
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Comment on agent fees
The agency fees I thought were very competitive and good.
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“Appalling service when we let our house through the South ......”

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Jan 27,2018
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By: 'Michael'
Jan 27,2018
1 people found
this helpful
Appalling service when we let our house through the South Croydon Office. Used the Full Management Service which was expensive but we thought would be useful as we were moving abroad. Returned to find Haart had not carried out a final check out, the tenants ...
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Comment on agent fees
Very expensive fees for dreadful service
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By: ross
Mar 09, 2018
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Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“Possibly the worst experience selling our home*. Completely unprofessional and ......”

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Sep 27,2017
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By: 'MrsM'
Sep 27,2017
2 people found
this helpful
Possibly the worst experience selling our home*. Completely unprofessional and tried to make us lower the price after 1 week. It was like dealing with a child and he was completely unsympathetic and unprofessional. Things only improved once his managed took over and managed to sell ...
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Comment on agent fees
High but now they are being priced out by much better agents
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By: ross
Mar 09, 2018
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Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“Unprofessional! I would never use Haart again out due to ......”

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May 18,2017
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Usman
By: 'Andy'
May 18,2017
1 people found
this helpful
Unprofessional! I would never use Haart again out due to their lack of communication, care and general attitude towards customers....
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By: ross
Mar 09, 2018
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Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“After having a bad experience with Barnard Marcus in Croydon, ......”

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Feb 15,2017
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Reece
By: 'Lauren'
Feb 15,2017
0 people found
this helpful
After having a bad experience with Barnard Marcus in Croydon, I instructed Haart to sell my one bedroom flat. I found their service excellent and thorough and very helpful throughout the process....
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Comment on agent fees
Good
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By: Ross
Feb 16, 2017
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Hi Lauren, Thank you for your kind review of our Croydon branch, we're pleased to hear you received an excellent service and that they were also very helpful throughout. We will pass this feedback on. Regards Ross ...

“Having had 2 rather unprofessional estate agents in Croydon attempt to ......”

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Jan 31,2017
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By: 'RA'
Jan 31,2017
0 people found
this helpful
Having had 2 rather unprofessional estate agents in Croydon attempt to sell one of my properties last year, I thought I would look further and telephoned Haart. Phone was answered by a gentleman named Richard in letting. I asked to be transferred to sales at which ...
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By: Ross
Jan 31, 2017
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Hi RA, We're very sorry to hear about this. Please email in to [email protected] so we can investigate why this happened. Regards Ross | haart CX team ...

“We would like to highly recommend Haart for their professional ......”

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Nov 24,2016
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By: 'Sam&Rob'
Nov 24,2016
0 people found
this helpful
We would like to highly recommend Haart for their professional and helpful service. The staff was pleasant, courteous, efficient and very interested to help us. Thanks to them, we found a lovely house to rent, with the features that we wanted....
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By: Ross
Nov 24, 2016
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Hi Sam & Rob, Thank you for your kind review of our Croydon branch. We're pleased to hear they delivered a helpful service and were pleasant, courteous and efficient. We will pass this feedback on to the branch, Regards Ross ...

“I have viewed many properties, but Anthony Slade is one ......”

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Oct 27,2016
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Anthony
By: 'Aysha'
Oct 27,2016
0 people found
this helpful
I have viewed many properties, but Anthony Slade is one of the best sales negotiators I have ever met in my life. With excellent customers service skills, works on own initiative and excellent sales Negotiator always kept me updated! Anthony showed us a property even ...
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By: Aysha
Oct 27, 2016
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Also would like to add Anthony Slade Managed/took charge everything well. ...

“I would like to highlight the tireless effort of Adam ......”

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Sep 05,2016
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Adam
By: 'Alex'
Sep 05,2016
0 people found
this helpful
I would like to highlight the tireless effort of Adam Collier (Manager, South Croydon branch) in his endeavours in the matter of my property sale. Always contactable, and always keeping me updated and instilling confidence during the sometimes stressful process. I would also like to ...
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By: Ross
Sep 05, 2016
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Hi Alex, Thank you for your kind review of our Croydon branch. We're happy to hear they provided an impressive service and that they were always contactable. We will pass this feedback on. Regards Ross ...

“Excellent and highly professional service throughout the process. The members ......”

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Aug 01,2016
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By: 'MG'
Aug 01,2016
0 people found
this helpful
Excellent and highly professional service throughout the process. The members of staff at this branch were were knowledgeable and willing to go the extra mile to help....
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Comment on agent fees
N/A
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By: Ross
Aug 01, 2016
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Hi MG, Thank you for your review of our Croydon branch, we're pleased to hear you received a highly professional service throughout. Regards, Ross ...

“Yvonne was very good at trying to move the vsale ......”

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Jul 26,2016
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Yvonne
By: 'Nana'
Jul 26,2016
0 people found
this helpful
Yvonne was very good at trying to move the vsale along. In our case that wasn't very easy because our buyers solicitors and the solicitors dealing with our sale were very bad. She would contact all parties in the chain to make sure everything was ...
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N/A
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By: Ross
Jul 26, 2016
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Hi Nana, Thank you for your review of our Croydon branch. We're pleased you received an honest and quick service throughout. We will pass this feedback on. Regards Ross ...

“I just wanted to say a big thank you to ......”

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Jul 11,2016
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Yvonne
By: 'Liz'
Jul 11,2016
0 people found
this helpful
I just wanted to say a big thank you to Jordan for firstly helping us negotiate our offer on what is now our first property to having the offer accepted by maintaining what is clearly a good relationship with the previous homeowner. I want to ...
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By: Ross
Jul 11, 2016
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Hi Liz, Thank you very much for the review, we're pleased you had a positive experience with us, we will pass this feedback on. Regards, Ross ...

“Purchase went through very quickly, and all of my questions ......”

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Jun 21,2016
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Reece
By: 'A'
Jun 21,2016
0 people found
this helpful
Purchase went through very quickly, and all of my questions were answered swiftly. I am a first time buyer so a lot of the process were things that I was not certain of, so it was helpful to have a group of people who were ...
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Comment on agent fees
With the support I received the fees were something I was happy with
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“Reece provided excellent service. He was attentive, provided regular updates ......”

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Jun 16,2016
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Reece
By: 'Duncan'
Jun 16,2016
0 people found
this helpful
Reece provided excellent service. He was attentive, provided regular updates and no matter how many times I called him he would take my call of if busy call me back. In the last week or so before we exchanged he was excellent at continuing to ...
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Comment on agent fees
Not Seller but Buyer.
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“The tenant Haart put in my property used a fake ......”

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Mar 26,2014
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By: 'RC'
Mar 26,2014
2 people found
this helpful
The tenant Haart put in my property used a fake identity, fake job reference and fake previous landlord reference and still managed to pass Haart's reference and credit checks. The tenant paid no rent once they had the keys, sublet the property by letting each ...
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What agent could do to change your mind?
The agent was sympathetic but there was nothing they could really do once the tenant got in. They need to use a different company for referencing and have far stricter checks. I feel I should have received a full refund of fees paid, but still had to pay commission on the first rent received.
Attached Filesnbsp;
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By: Lettings Manager
Apr 02, 2014
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Thanks RC, I am happy to say that we have since changed the referencing company, We were very unfortunate to have a tenant provide false information and manage to squeeze through our checks. We know this does happen in our industry but this was the first and only time that something like this has happened through the Croydon office and I hope nothing like this will happen again. I do hope in the future we have the opportunity to work together and prove that this was a horrible one off. Thanks ...

“Recently went through Haart's to rent a flat. At first ......”

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Aug 31,2012
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By: 'Stressed'
Aug 31,2012
9 people found
this helpful
Recently went through Haart's to rent a flat. At first they seemed helpful and friendly, then once the holding fee was paid they couldn't have cared less. Eventually all reference checks were completed and i was contacted to settle my outstanding payment. Again they were ...
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By: Lucylu
Mar 11, 2013
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I am thinking of using them to let my house , but after reading this comment i have to think twice now ...

“I recently sold my flat with Haart of Croydon and ......”

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Jul 11,2012
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Ricky
By: 'Jini'
Jul 11,2012
1 people found
this helpful
I recently sold my flat with Haart of Croydon and I must say Ricky, Maxine and Perry were an absolute pleasure to deal with. The team were effcient, friendly and supportive at all stages of the process. It really does make a difference to have ...
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“It was my first time renting my property out as ......”

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Jul 04,2012
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Arran
By: 'Katie'
Jul 04,2012
0 people found
this helpful
It was my first time renting my property out as a landlord and as a result I was quite nervous and unsure of the process. I dealt with Arun, Ben, Ria and Sylwia all of which were extremely understanding, friendly and helpful and made the ...
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“Arran found me a tenant in no time at all ......”

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Jul 04,2012
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Arran
By: 'Rahil'
Jul 04,2012
0 people found
this helpful
Arran found me a tenant in no time at all and was very helpful in setting up the tenancy. he gave me a very good deal as well which pursuaded me to switch from another estate agency to Haart. He is definitely an asset to ...
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