100% lettings valuation accuracy
50% lettings fee satisfaction
Mar 22,2016
Mar 22,2016
1
people found
this helpful
this helpful
Rented a house, while sorting out a new house and flats for myself. Was the worst company i have ever dealt with, so decided that i would go to a different letting agency for my flats. Once i bought my house over a month later there was still no sign of my deposit being returned. No call is ever returned from the Preston branch, though Mansfield were help full so they get the 2 stars. Boiler and fence that broke i ended up paying for as the Preston Branch were just next to useless. Glad i got to see this side of them though before letting them run my property. They just assume that they have you where they need you and you have to wait for them. Oh and they also don't follow the rules of letting you know of any additional charges (nothing on website or i cant find it, and when signing there was no information given or spoken) you just get a letter though the post asking for more money. At the time of writing this i still don't have my deposit of over 700 pounds out standing 40 days after moving out. Even when you talk to my deposit who say we are not taking anything they deduct into consideration they still tell you there waiting for the landlord to check the house.
What agent could do to change your mind?
Had no idea about fees until i got a letter through the door.Since i paid for the boiler and the fence to be repaired. Apparently the boiler was too old to fix? I got someone who fixed it in less than an hour.Attached Filesnbsp;
Comment on agent fees
Had no idea about fees until i got a letter through the door.Since i paid for the boiler and the fence to be repaired. Apparently the boiler was too old to fix? I got someone who fixed it in less than an hour.
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Latest Reviews
22nd Mar 2016
reviewed by 'Lee'
19th Oct 2015
reviewed by 'Annoyed.'
9th Oct 2015
reviewed by 'JayCee'
15th Apr 2015
reviewed by 'Jemma'
1st Feb 2012
reviewed by 'Not'
Opening Hours
Address
Countrywide Residential Lettings
1 Winkley Street
Preston
Lancashire
PR1 2AA
01772 258317
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 50% | £430 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 22,2016
Mar 22,2016
1
people found
this helpful
this helpful
Rented a house, while sorting out a new house and flats for myself. Was the worst company i have ever dealt with, so decided that i would go to a different letting agency for my flats. Once i bought my house over a month later ...
read full review
read full review
What agent could do to change your mind?
Had no idea about fees until i got a letter through the door.Since i paid for the boiler and the fence to be repaired. Apparently the boiler was too old to fix? I got someone who fixed it in less than an hour.Attached Filesnbsp;
Comment on agent fees
Had no idea about fees until i got a letter through the door.Since i paid for the boiler and the fence to be repaired. Apparently the boiler was too old to fix? I got someone who fixed it in less than an hour.
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Yes
Oct 19,2015
Oct 19,2015
4
people found
this helpful
this helpful
Terrible company; absolutely nobody takes ownership of a problem. They make false promises or drag their feet over things. They managed to re-let my property and the new tenant had already moved in but nobody seemed bothered about returning my deposit. Several phone calls later, ...
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Oct 09,2015
Oct 09,2015
3
people found
this helpful
this helpful
Firstly, all Countrywide Landlords, did you know that Countrywide (or is it Bridgefords) do a deal with energy providers. When a tenant leaves your property, they switch your energy provider - getting a back-hander from the energy company as they now have your next tenants ...
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What agent could do to change your mind?
Customer service is more important than you realise. Be more efficient. Realise who your customer is. Realise where your money is coming from. Customer service. Stop lying. Customer service. Get the facts instead of reporting what you think. Customer service. Get a CRM and proper tenancy housing computer system. Customer service. This market is getting much bigger and you have gone from being the biggest and best to one of the worst. Oh, and did I mention that your customer service is appalling.Attached Filesnbsp;
Comment on agent fees
Starting up fees are above others but as up to now, you have always found me good tenants, quickly, am happy to pay this. Everything after this is overpriced and in numerous cases down right underhand and these grind very heavily on the back of my mind. If everything after check-in were perfect, higher costs are acceptable but as everything after check-in is appalling, they are not.
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Apr 15,2015
Apr 15,2015
1
people found
this helpful
this helpful
Initialy they were fine, we got the flat smoothly and moved in with no problems. Then the issues started. At first they simply ignored the issues we identified on moving in, such as advertised white goods not working properly, a sink leaking, the shed being ...
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What agent could do to change your mind?
The actual condition of the appliences meant this property should really have been on the market for a lower rent.Attached Filesnbsp;
Comment on agent fees
The actual condition of the appliences meant this property should really have been on the market for a lower rent.
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Feb 01,2012
Feb 01,2012
8
people found
this helpful
this helpful
:-( Never ever go with this company!!! I have had tiles coming off behind my sink taps in my bathroom for near 2 years!! (Since I moved in) With a little 2 year old.... not a goood idea!!! Now trying to say I owe them money for ...
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What agent could do to change your mind?
Nothing they are pretty useless!Attached Filesnbsp;
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Oct 11,2011
Oct 11,2011
8
people found
this helpful
this helpful
absolutely crap!!
rude, incompitent, unprofessional and dishonest, i rented off countrywide/bridgfords for nearly 2 years and had nothing but trouble. if you want passing between staff none of which who know what they are doing, lost paerwork, no correspondence, wrong amounts of money taken from ...
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What agent could do to change your mind?
ABSOLUTELY NOTHING, NO THANKS!!Attached Filesnbsp;
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Oct 11,2011
Oct 11,2011
6
people found
this helpful
this helpful
absolutely horrendous, lazy, incompitent, un organised...shall i carry on!! spent 2 years renting through bridgfords in preston and they never failed to cock up the task given, they never called back, replied to queeries or even admitted to speaking to me! D, N and team ...
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Aug 13,2011
Aug 13,2011
1
people found
this helpful
this helpful
I'd like to have rated them 0 stars, but was prevented from doing so.
Ironically, as a direct result of dealings with them, I decided that I could do a better job and now run a lettings agency elsewhere.
We had two flats with them in ...
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What agent could do to change your mind?
Care a bit.Attached Filesnbsp;
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Aug 15, 2011
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(1)
THIS SHOULD BE A ONE STAR RATING. ACTUALLY, IT SHOULD BE NO STAR, BUT THE RIDICULOUS SOFTWARE WON'T ALLOW IT. NOT A TERRIBLY RELIABLE SITE IS IT? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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