Brannen and Partners
Whitley Bay, NE26
2/5, 37 reviews
22% recommended
50% lettings valuation accuracy
47% lettings fee satisfaction

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“My partner and I have rented a property for the ......”

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Jan 13,2016
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By: 'Becca'
Jan 13,2016
3 people found
this helpful
My partner and I have rented a property for the last two years. The staff at the Park View office are just awful to deal with and I use the word deal loosely. They do not seem to understand the words customer and loosely. On our first visit one lady was complaining to us about another member of staff which was very uncomfortable. It is incredibly hard to speak to the right person on the phone as no one wants to help or do their jobs. A few of the women I've dealt with have been incredibly disrespectful and patronising. I'll not go into specifics but no one has helped us with any queries, they've just been rude.

They have departments for every small task and each one will refuse to help you with any other. This is very frustrating, I'm a teacher and cannot spend hours on the phone trying to track down the correct person.

I must say Norriece is professional, friendly and actually listens to your queries rather than tutting and looking down her nose at you (yes, this has happened!)

They also demand cash for fees and deposits which just screams unprofessional.

An awful company.
What agent could do to change your mind?
Fair, but not in cash.
Attached Filesnbsp;
Comment on agent fees
Fair, but not in cash.
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By: Jonathan
Jan 14, 2016
Dear Becca, please feel free to email me at [email protected] with any specifics you would like to report - I can then investigate further.

We have separate accounts, administration and maintenance departments who all have different systems specialising in their particular field which is why the accounts dept would not be able to help you with a repairs query for example. However, they are more than happy to pass you on to the right person. We also have our automated answering facility to help direct your call.

I realise having card facilities would make life a lot easier and this is something we will be introducing moving forward.

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Latest Reviews

View all Reviews 37
3rd Dec 2024
reviewed by 'Jennifer'
“Would give no stars if available!Unprofessional and rude in every aspect of this rubbish company.The boss is out ......”
5th Jul 2024
reviewed by 'J'
“An absolutely appalling block management company - overpriced and poor service, they make mistakes (even with block accounts) and they ......”
6th Jun 2024
reviewed by 'Benato'
“DO NOT use this so called 'managing agent' as you will haemorrhage money from places you never knew existed! This ......”
29th Dec 2023
reviewed by 'A. Mug'
“I had the misfortune of dealing with these people for several years. They are a so called block mansgemtntb company. ......”
2nd Dec 2023
reviewed by 'Ian'
“O stars for this company Pay a service charge which includes building insurance but now they want it all upfront ......”
21st Sep 2023
reviewed by 'Shaun'
“Do not use this shambles of a company. Staff are rude on the phone and they take weeks to help ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Brannen and Partners
220 Parkview
Whitley Bay
Tyne and Wear
NE26 3QR
0191 2517878

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 47% £450 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 2 14 2 0 1 1 1 13
Areas covered
  • NE25
  • Tynemouth
  • NE26
  • Whitley Bay
  • NE29
  • North Shields
  • NE30
  • NE28
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Tynemouth, NE30
Whitley Bay, NE26

“Would give no stars if available!Unprofessio......”

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Dec 03,2024
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Shaun
By: 'Jennifer'
Dec 03,2024
0 people found
this helpful
Would give no stars if available! Unprofessional and rude in every aspect of this rubbish company. The boss is out of his depth and waffles all of the time. I wouldn’t let this man or company manage my daughter’s dolls house!...
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“Absolutely Awful...”

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Jul 05,2024
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By: 'J'
Jul 05,2024
2 people found
this helpful
An absolutely appalling block management company - overpriced and poor service, they make mistakes (even with block accounts) and they have no specialist knowledge, they do not run checks on completed work, they do not follow up on basic questions......Brannens are just awful. Also ...
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Comment on agent fees
Over inflated
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“DO NOT use this so called 'managing agent' as......”

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Jun 06,2024
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By: 'Benato'
Jun 06,2024
3 people found
this helpful
DO NOT use this so called 'managing agent' as you will haemorrhage money from places you never knew existed! This horrible little man is a CON ARTIST and a first class BULLS****ER to boot! His staff are obnoxious clowns who are rude, unhelpful and ...
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“I had the misfortune of dealing with these pe......”

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Dec 29,2023
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Samantha
By: 'A. Mug'
Dec 29,2023
5 people found
this helpful
I had the misfortune of dealing with these people for several years. They are a so called block mansgemtntb company. They are very slow in responding to problems with building. They often don’t even reply to phone calls or e mails. Arrears appears for £2500 ...
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“O stars for this company Pay a service charg......”

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Dec 02,2023
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Shaun
By: 'Ian'
Dec 02,2023
2 people found
this helpful
O stars for this company Pay a service charge which includes building insurance but now they want it all upfront as well as increasing the service charge due to inept planning. Work required always done late with no updates Over to you Shaun Brannen if ...
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“Do not use this shambles of a company. Staff ......”

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Sep 21,2023
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By: 'Shaun'
Sep 21,2023
2 people found
this helpful
Do not use this shambles of a company. Staff are rude on the phone and they take weeks to help you with your problem...
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“I would have given no stars if given the opti......”

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Aug 17,2023
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Barbara
By: 'Steph'
Aug 17,2023
2 people found
this helpful
I would have given no stars if given the option. Terrible letting agent. Slow to respond to all serious maintenance complaints. Failed to process the correct refund upon end of tenancy agreement. The lady we dealt with, Barbara, claimed that we were only owed one ...
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“Not good...”

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Oct 26,2022
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By: 'Unhappy'
Oct 26,2022
2 people found
this helpful
They can rarely take phone calls, you always have to leave a message after the tone.. and the lack of communication between themselves is terrible. (I'm not sure whether the rental price I'm entering is accurate, but it is thereabouts; and the rent is always ...
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“I have been working with Liam Bradshaw regard......”

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Sep 07,2022
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Liam
By: 'Gail Mullen'
Sep 07,2022
0 people found
this helpful
I have been working with Liam Bradshaw regarding a rental property which I am moving into this week . Liam has been really professional and supportive especially when explaining the Goodlord process to me he also contacted me to wish me good luck in my own ...
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“Completely incompetent, rude staff, apart from Lucy was polite and ......”

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Sep 02,2022
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By: 'Sarah'
Sep 02,2022
4 people found
this helpful
Completely incompetent, rude staff, apart from Lucy was polite and professional. Rarely answer the phone, phone lines often down, poor response to emails. No correspondence leading up to exchange and completion. Avoid at all costs...
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“Brannen act as the property managers for the ......”

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Sep 01,2022
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By: 'Chris'
Sep 01,2022
5 people found
this helpful
Brannen act as the property managers for the freehold that controls my apartment. They have been in charge for 18 months and have allowed all maintenance issues to drag on indefinitely. There is serious water damage to the property that has not been maintained; a broken ...
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“Rental team are absolutely awful.Had issues......”

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Sep 18,2021
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By: 'Frustrated tenant'
Sep 18,2021
2 people found
this helpful
Rental team are absolutely awful. Had issues with the property for multiple years now. Mould, broken fixtures, central heating system that doesn't work, multiple windows that leak during heavy rain. Never a response when asking about these issues. Instant response when it comes to anything ...
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“Utterly Inept Crooks...”

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Jul 22,2021
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By: 'Chumble'
Jul 22,2021
3 people found
this helpful
Management company for our property. Inept doesn't do them justice. Despite numerous requests for meetings, the last AGM was held 6 years ago and service charges are put up each year without any consultation with residents. Nothing more than money grabbers. Avoid at all costs....
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“Don't know how to do their jobs and rude...”

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Apr 12,2021
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By: 'Lolly'
Apr 12,2021
1 people found
this helpful
I have dealt with them twice and had bad experiences. Called up to view a property and they said it was a 3 week waiting list to view it and never got back to me. The second was when we viewed a property and put an ...
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“Disgusting, greedy and lacking empathy. Beware....”

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Dec 02,2020
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By: 'Christopher'
Dec 02,2020
2 people found
this helpful
Our ongoing issue with this appalling company continues. Despite paying increased sums to clear service charge arrears, they are now threatening us with legal action. We recently paid £200 and they are now demanding a further £600 in 7 days. The arrears occured when work was done on ...
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“I have had the frustration of dealing with Br......”

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Apr 29,2020
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By: 'Flat'
Apr 29,2020
7 people found
this helpful
I have had the frustration of dealing with Brannen & Partners as the "management company" for five years now as they manage the building I live in. During this time I have experienced repeatedly most of the issues the other one star reviewers have left. The ...
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“This company is atrocious. I can only say be......”

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Feb 03,2020
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Marie
By: 'Matty'
Feb 03,2020
4 people found
this helpful
This company is atrocious. I can only say be prepared for a rough ride especially if you are in the Staithes Dunston Gateshead. I was taken to court for service charges both cases were lost by them. They are trying it on again. When will ...
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By: Christopher Humble
Nov 22, 2020
View all comments (1)
They are doing exactly the same to us. Despite paying double our monthly fee to clear arrears, they now want the full amount up front up to July 2921 equating to almost £500. Disgusting company who put money over device all the time. ...

“I have been renting a property with this lett......”

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Dec 15,2019
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By: 'Laura'
Dec 15,2019
4 people found
this helpful
I have been renting a property with this letting agency for around 6 months. Initially they did not take my first months rent despite me setting this up prior to moving in. When contacting the agency about this a very rude and disgusting woman advised me ...
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“Couldn’t leave a zero star review so I’d to p......”

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Nov 07,2019
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By: 'Christopher'
Nov 07,2019
3 people found
this helpful
Couldn’t leave a zero star review so I’d to put one. Despite trouble in our block from residents below including violence, threats to residents, massive anti social behaviour and generally living in misery, Brannen have done nothing to help us. We as residents, ...
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“Brannan and partners are the managing agent for my property. ......”

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Feb 07,2018
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Marie
By: 'Matty'
Feb 07,2018
7 people found
this helpful
Brannan and partners are the managing agent for my property. They have invoiced me my annual service charge but i don't know what i am paying for. I have asked them umpteen times to send me itemised breakdown of the annual charge, they keep avoiding ...
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Comment on agent fees
Definitely bad. They don't even break the charges down
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“Consistently awful. I'll never use them again. They were marketing ......”

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Mar 03,2017
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Jonathan
By: 'Ex'
Mar 03,2017
8 people found
this helpful
Consistently awful. I'll never use them again. They were marketing my property but it wasn't getting any viewings so I asked 2 people to mystery shop them and ask for a viewing at a) my property specifically and b) a property with the description, location and ...
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Comment on agent fees
Average
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Was this helpful? Yes
By: Jonathan Parker
Mar 17, 2017
View all comments (1)
Good Afternoon. Thank you for your comments. As we discussed previously, the property initially came onto the market in December which is traditionally a quiet time of year. However, we kept you fully up to date with viewings and feedback. Our company policy is that for lettings it is on a first come, first served basis, so when a potential tenant comes along we will credit check and reference them to ascertain their suitability. In this case they were not suitable due to their status (it is ...

“Terrible... Don't clean the properties before they rent them out ......”

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Feb 28,2017
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By: 'Hate'
Feb 28,2017
3 people found
this helpful
Terrible... Don't clean the properties before they rent them out or anything.... Work that should of been done like checking to see if boiler works doesn't get checked if you want a tenancy with nothing but problems with no solutions go with brannens and partners...
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Comment on agent fees
Bad especially as theyve done nothing
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By: Jonathan Parker
Mar 17, 2017
View all comments (1)
Good Afternoon, please contact me on [email protected] - if you wish to discuss any of these issues further. We would of course expect the boiler to be working when you moved into a property. The gas safety certificate and boiler service (where applicable) are undertaken once a year. Unless reported otherwise by a tenant, we would assume that it is in working order - especially when a tenant has recently vacated. However, once a problem is flagged up to us we will attend to ...

“Jacqui kept us updated through the process and l found ......”

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Jan 14,2016
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Jacqui
By: 'Steven'
Jan 14,2016
1 people found
this helpful
Jacqui kept us updated through the process and l found her to be very professional with a thorough understanding of the requirements needed to let a property in the UK....
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Comment on agent fees
Good, unlike other agents that charge 60% of the first months rent. Brannen & Partners offer the best prices l have seen.
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By: Jonathan
Jan 14, 2016
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Thank you for the feedback. ...

“My partner and I have rented a property for the ......”

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Jan 13,2016
Minithumbdown
By: 'Becca'
Jan 13,2016
3 people found
this helpful
My partner and I have rented a property for the last two years. The staff at the Park View office are just awful to deal with and I use the word deal loosely. They do not seem to understand the words customer and loosely. On ...
read full review
What agent could do to change your mind?
Fair, but not in cash.
Attached Filesnbsp;
Comment on agent fees
Fair, but not in cash.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Jonathan
Jan 14, 2016
View all comments (1)
Dear Becca, please feel free to email me at [email protected] with any specifics you would like to report - I can then investigate further. We have separate accounts, administration and maintenance departments who all have different systems specialising in their particular field which is why the accounts dept would not be able to help you with a repairs query for example. However, they are more than happy to pass you on to the right person. We also have our automated ans ...

“My partner and I recently moved into a property which ......”

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Jan 03,2016
Minithumbdown
By: 'sofi'
Jan 03,2016
3 people found
this helpful
My partner and I recently moved into a property which we rented from Brannen and Partners. Despite telling Sam Winters I was 6 months pregnant and that there were repairs that needed to be made I was ignored. His mode of contact was to send one ...
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Comment on agent fees
agents fees were stated at the start.... but they haven't carried out their part of the contract
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Was this helpful? Yes
By: Jonathan Parker
Jan 04, 2016
View all comments (1)
Dear Sofia As discussed earlier today, we are doing everything we can to resolve the issues. The vendor has already spent £2000 to remedy the water ingress and will continue to tackle the problem - so to say you have been ignored is rather unfair. I look forward to visiting the property as pre-arranged this week. ...

“Myself and my partner moved into a property by advertised ......”

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Aug 26,2015
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By: 'Unsatisfied'
Aug 26,2015
3 people found
this helpful
Myself and my partner moved into a property by advertised by themselves. Despite not having anything to do with the actual property and putting us directly in touch with the landlord they charged us nearly £300 in fees. I've no idea what these fees were for ...
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By: Beccea
Jan 13, 2016
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I completely agree with you, B&P do not understand the words customer service. Incredibly snotty. Horrible people who simply do not wish to do their jobs. Also terrible inaccuracy and it appears they do not share information with each other. ...

“Kendal has been polite and very professional in her dealings ......”

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Mar 30,2015
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Kendall
By: 'Brian'
Mar 30,2015
2 people found
this helpful
Kendal has been polite and very professional in her dealings with us throughout the sale process and has always endeavoured to collect any information requested or queries raised in a very speedy manner. In short a great help in moving the sale to a successful ...
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Comment on agent fees
Agreed a special competitive rate
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“Exceptional service, we were kept up to date at all ......”

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Jan 29,2015
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Kendall
By: 'Emma'
Jan 29,2015
1 people found
this helpful
Exceptional service, we were kept up to date at all aspects of the sale of our property. Staff were very professional and courteous and really went above and beyond. We had viewings within hours of the property going on the market! Highly recommended....
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“Brannen and partners have acted for me in several capacities ......”

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Dec 12,2014
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Jonathan
By: 'Mr'
Dec 12,2014
1 people found
this helpful
Brannen and partners have acted for me in several capacities since the year 2000. In the first place they are the managing agents for the apartment building, in the second place they were my factor for the letting and maintenance of my flat and lastly they ...
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“Good effective team offering a full service. VERY fast @ finding ......”

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Dec 04,2014
Minithumbup
By: 'Howell'
Dec 04,2014
1 people found
this helpful
Good effective team offering a full service. VERY fast @ finding GOOD tennants and keeping you informed of progress and responsive to issues raised by both sides...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:45 PM 26/05/2015 by Jonathan Parker

Awards won by Brannen and Partners, Whitley Bay NE26 3QR



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