Sutton, SM1
3.8/5, 31 reviews
71% recommended
100% sales valuation accuracy
100% sales fee satisfaction
83% lettings valuation accuracy
88% lettings fee satisfaction

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“Unprofessional is not a strong enough word.They show a ......”

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Dec 23,2015
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By: 'Avoid'
Dec 23,2015
1 people found
this helpful
Unprofessional is not a strong enough word.
They show a total disconsideration for their customers.

They don't even know the details of the property they are trying to sell, giving whatever answers they think should be fine.
We asked for 2 weeks for a proper viewing. They didn't reply to our emails and didn't return any of our calls. Every time we called somebody else answered and had no idea of the sale. This is total lack of respect.
Eventually, after 2 weeks, we got a response, actually a SUGGESTION to ask for a viewing near exchange.
As soon as you start paying fees for solicitor, searches and so on, they know they got you and don't care anymore.
Only after we said we are backing out of the sale we got our viewing, just one day before exchange.
After viewing we sent an email asking for a confirmation before exchange that the snags will be fixed - well, 10 minutes before closing of the day and no response from Haart.
And we called several times before, but the person responsible was everytime on another line with another client.

They are completely useless. The only thing they are doing is imposing deadlines, otherwise - they are saying - the house will be re-marketed.
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By: Ross
Jan 13, 2016
Hi there,

We're sorry to hear about this! Could you please forward all the details to [email protected] and we can look into this for you.

Regards,
Ross

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Latest Reviews

View all Reviews 31
28th May 2023
reviewed by 'J AKHTAR'
“Extremely unprofessional and poor service given by Thanzil and Chris. Failed to give an update on a rental property, arrange ......”
10th Jan 2023
reviewed by 'Tae Faucher'
“Never deal with haart lettings!! They're meant to be one of the top estate agents in the country and they ......”
2nd Nov 2022
reviewed by 'Emma'
“Ria made the whole process easy and stress free!She explained everything I needed to know and ensured everything was ......”
29th Apr 2022
reviewed by 'Liam collier'
“Just want to say a big thank you to Hannah! She's been very helpful throughout. And kept a very professional ......”
10th Feb 2022
reviewed by 'Yusain Kashev'
“Would like to say a huge thank you to Arren Who is working for Haart Sutton.As a new tenants ......”
12th Jan 2022
reviewed by 'Alison m'
“I have used Haarts for many years as a landlord and they provide a good service. Arran is an excellent ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

haart
32-34 High Street
Sutton
Greater London
SM1 1HF
020 8773 4412

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £320,000 £320,000
Lettings 83% 88% £550 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 11 4 2 0 1 1 2 4
Areas covered
  • SM1
  • SM2
  • SM3
  • SM4
  • SM5
  • SM6
  • SM7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Extremely unprofessional and poor service by letting team...”

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May 28,2023
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Thanzil
By: 'J AKHTAR'
May 28,2023
0 people found
this helpful
Extremely unprofessional and poor service given by Thanzil and Chris. Failed to give an update on a rental property, arrange a viewing and even get a call back! A whole week went by and no update, the result of it all was I missed out ...
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“Never deal with haart lettings!! They're mean......”

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Jan 10,2023
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By: 'Tae Faucher'
Jan 10,2023
0 people found
this helpful
Never deal with haart lettings!! They're meant to be one of the top estate agents in the country and they treat you like crap the way through! Been waiting since October 2022 to get my deposit back an all they do is lie to you every ...
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“Ria made the whole process easy and stress fr......”

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Nov 02,2022
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By: 'Emma'
Nov 02,2022
1 people found
this helpful
Ria made the whole process easy and stress free! She explained everything I needed to know and ensured everything was sorted within the needed timeframe. Thanks very much Ria!...
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“Just want to say a big thank you to Hannah! S......”

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Apr 29,2022
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Hann
By: 'Liam collier'
Apr 29,2022
0 people found
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Just want to say a big thank you to Hannah! She's been very helpful throughout. And kept a very professional manner!...
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“Would like to say a huge thank you to Arren W......”

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Feb 10,2022
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Arran
By: 'Yusain Kashev'
Feb 10,2022
0 people found
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Would like to say a huge thank you to Arren Who is working for Haart Sutton.As a new tenants working with them just for few months he makes my family feeling confident and happy.Highly recommend Arren so professional and polite,Haart can be ...
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“I have used Haarts for many years as a landlo......”

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Jan 12,2022
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Arran
By: 'Alison m'
Jan 12,2022
0 people found
this helpful
I have used Haarts for many years as a landlord and they provide a good service. Arran is an excellent property manager, always willing to discuss problems to find the right solution and ensuring both landlord and tenants are happy....
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“AVOID AVOID AVOID. HEALTH AND SAFETY VIOLATIO......”

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Oct 04,2021
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By: 'AA'
Oct 04,2021
0 people found
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AVOID AVOID AVOID. HEALTH AND SAFETY VIOLATIONS! Where do I start? If I could give 0 I would. We were looking for a house to rent and Haart showed us a property in Wimbledon. The property needed work but we were told categorically that the walls ...
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“We finally found a home through Haart Letting......”

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Jul 22,2021
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Thanzil
By: 'Kin Man Chow'
Jul 22,2021
0 people found
this helpful
We finally found a home through Haart Lettings in Sutton. Joshua Gultig and Thanzil Uddin have always been very polite, friendly and helpful. They showed immense patience to understand our needs as new arrivals from Hong Kong. Haart Lettings is fortunate to have them as ...
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“Very reliable and professional service from l......”

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May 14,2021
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Nahid
By: 'Claude'
May 14,2021
0 people found
this helpful
Very reliable and professional service from letting negotiator Thanzil..process was made simple and very much within shedule. Communications was also on point and everything explained, also constant updates regarding the process....
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“Highly recommend the letting agent Thanzil - ......”

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May 14,2021
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Thanzil
By: 'Bethany'
May 14,2021
0 people found
this helpful
Highly recommend the letting agent Thanzil - very reliable, consistent and worked hard to fast-track the letting process for me. Was also very helpful in answering all my questions - thanks so much!!!...
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“I will recommend, The Haart estate agents tea......”

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Feb 23,2021
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By: 'Chaudhry'
Feb 23,2021
0 people found
this helpful
I will recommend, The Haart estate agents team (Sutton, Surrey) and specifically Lee Archer to every one. He is a true professional and a genuinely amazing guy. I do know its not always smooth and easy to move out but Lee Archer definately made it ...
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“I would avoid Haart and rent elsewhere!...”

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Nov 12,2020
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By: 'Den'
Nov 12,2020
0 people found
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I would avoid Haart and rent elsewhere - you will thank me later. I lost two weeks worth of rent after the landlord refused to let me back in the house after a vacation! Haart didn't want anything to do with the situation even though ...
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“Had a really great experience with the lettin......”

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Nov 18,2019
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Nahid
By: 'Meeran'
Nov 18,2019
0 people found
this helpful
Had a really great experience with the letting agent Nahid Chowdhury as he was able to help us find a property that fitted with the idea of a house were looking for....
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“So disappointing...”

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May 31,2019
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By: 'Derek'
May 31,2019
1 people found
this helpful
So disappointing, they were so enthusiastic at the start which is why I appointed them. The photographs once they had sorted them out were very good. Initially 21 of the same room went on line which took sometime to sort out. From then on it went ...
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Comment on agent fees
Higher than most
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“Great Service !!!...”

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Nov 06,2018
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Claudio
By: 'Lucas'
Nov 06,2018
0 people found
this helpful
Entire Sutton team is very professional and highly skilled. Excellent comunication and fantastic customer service. Especially Caludio. I had a masisve pleasure to co-operate with him when looking for a property. His great attitude and positive energy make whole process nice and smooth. Highly Recommended...
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“MR...”

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Nov 06,2018
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Emmanuel
By: 'Stuart'
Nov 06,2018
0 people found
this helpful
Emmanuel Okeke has been very efficient in managing two problems in our flats in Sutton. I was particularly impressed that he kept in touch and updated us with the progress....
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Comment on agent fees
good
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“Excellent and swift service...”

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Mar 28,2018
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Tarek
By: 'Fatima'
Mar 28,2018
0 people found
this helpful
We purchased our first home through Haart Sutton and have received excellent service. The team at Sutton were always available to help us with any queries we had and kept us updated at all times. A special thanks to Tarek Terfani who was our main ...
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“Duaquarne is very passionate about his job, he takes pride ......”

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Sep 09,2017
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Duarquane
By: 'Fran'
Sep 09,2017
0 people found
this helpful
Duaquarne is very passionate about his job, he takes pride in doing his job. Always willing to help and offer that extra mile to his clients. Always smartly dressed and very respectful young man. Haart you are blessed to have Duquarne as one of your ...
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Comment on agent fees
Bad
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“I have been very impressed with the service I received ......”

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Sep 08,2017
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Duquarne
By: 'A-JM'
Sep 08,2017
0 people found
this helpful
I have been very impressed with the service I received from Haart, Sutton, in particular with Duquarne. I submitted a viewing request on line and early the next morning he emailed and phoned me to discuss my requirements. He said he would call by the ...
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Comment on agent fees
Similar to other agency's.
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“After trying an online agent for a month, Haart came ......”

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Mar 29,2017
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By: 'MANNY'
Mar 29,2017
0 people found
this helpful
After trying an online agent for a month, Haart came across to let my property. The staffs were polite and have a professional conduct. Their fees were little too high compared to other agents but found a tenant within two weeks of adverting the property. ...
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“One word - Unprofessional.from the moment we walked through ......”

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Mar 06,2017
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By: 'Disgusting.'
Mar 06,2017
3 people found
this helpful
One word - Unprofessional. from the moment we walked through the door, they were all over us. until we agreed to buy one of the flats, they then dropped there attention immediately. We had problems from the very beginning - after paying for the survey ...
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By: Ross
Mar 06, 2017
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Hi there, We're extremely sorry to hear about the poor ordeal you've been having with our Sutton branch. We would like to investigate these issues further. If you wouldn't mind could you please email these details into our help team at [email protected] so we can investigate. Thank you, Regards Ross ...

“Really impressive, and hard working team , specially Duquarne, he is ......”

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Feb 17,2017
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Duquarne
By: 'Irfan'
Feb 17,2017
0 people found
this helpful
Really impressive, and hard working team , specially Duquarne, he is very helpful and impressive. I would definitely recommend this agent....
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By: Ross
Feb 20, 2017
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Hi Irfan, Thank you for your kind review of our Sutton branch. We're pleased to hear they delivered an impressive and helpful service, and that they worked hard for you. We will pass this feedback on. Regards Ross ...

“Quite impressed by the service I get from the Sutton ......”

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Oct 23,2016
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sophie
By: 'JOSEPH'
Oct 23,2016
0 people found
this helpful
Quite impressed by the service I get from the Sutton team led by Sophie. -Their attention to detail and explicit emails always makes things easier to understand and follow-up correspondences a mere formality. I truly enjoy working with them....
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Comment on agent fees
GOOD
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By: Ross
Oct 25, 2016
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Hi Joseph, We're pleased to hear the Sutton branch provided you with an impressive service. We will pass this feedback on. Regards Ross ...

“Sophie was really helpful. She did everything she could to ......”

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Oct 18,2016
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sophie
By: 'Katie'
Oct 18,2016
0 people found
this helpful
Sophie was really helpful. She did everything she could to help me find what i was looking for and even more....
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“Katie was polite, professional and friendly. She seemed to take ......”

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Oct 10,2016
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Katie
By: 'Natalie'
Oct 10,2016
0 people found
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Katie was polite, professional and friendly. She seemed to take a real interest, in finding me the perfect property. Because of this, I would highly recommend Haart Sutton, to anyone looking to rent a property in this area....
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By: Ross
Oct 10, 2016
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Hi Natalie, Thanks for your review of our Sutton branch. We're pleased to hear they provided a polite, professional and friendly service. We will pass this feedback on. Regards Ross ...

“great guys, they were helpful and made the process very ......”

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Oct 04,2016
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sophie
By: 'sam'
Oct 04,2016
0 people found
this helpful
great guys, they were helpful and made the process very easy for me. i haven't used an agent before but i will do from now on...
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Comment on agent fees
worth the money
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By: Ross
Oct 04, 2016
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Hi Sam, Thanks for you kind review of our Sutton branch. We're pleased to hear they provided a helpful and easy process throughout. We will pass this feedback on. Regards Ross ...

“Since the start of my journey with Haart I have ......”

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Jun 17,2016
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By: 'Jason-theman86'
Jun 17,2016
0 people found
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Since the start of my journey with Haart I have been nothing short of impressed. They arrived to the valuation on time and when I expressed this was my first time selling Haart of Sutton have been there with advise on each step of the ...
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“Unprofessional is not a strong enough word.They show a ......”

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Dec 23,2015
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By: 'Avoid'
Dec 23,2015
1 people found
this helpful
Unprofessional is not a strong enough word. They show a total disconsideration for their customers. They don't even know the details of the property they are trying to sell, giving whatever answers they think should be fine. We asked for 2 weeks for a proper viewing. ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Ross
Jan 13, 2016
View all comments (1)
Hi there, We're sorry to hear about this! Could you please forward all the details to [email protected] and we can look into this for you. Regards, Ross ...

“Haart's property management dept is abysmal. I endured endless aggravation ......”

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Oct 12,2015
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By: 'Anonymous'
Oct 12,2015
1 people found
this helpful
Haart's property management dept is abysmal. I endured endless aggravation trying to get issues resolved. Two months to replace a dishwasher; a month to replace a washer/dryer; six months of ongoing boiler issues. All due to Haart failing to respond to contractors assigned to ...
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What agent could do to change your mind?
Zero value paid!! Should have researched them before letting a property through them.
Attached Filesnbsp;
Comment on agent fees
Zero value paid!! Should have researched them before letting a property through them.
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By: haart Estate Agents
Nov 10, 2015
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Hi, We are really sorry to read this review and the problems you have faced. Were these problems resolved with our customer relations team? If not, I would like to investigate this further. Please could you contact us at [email protected] so we can look in to this. Many thanks, Melanie Smith Customer Relations Manager ...

“Michael Donnelly was helpful, friendly, and with his associate Jordan, ......”

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Aug 31,2014
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Michael
By: 'Mr'
Aug 31,2014
0 people found
this helpful
Michael Donnelly was helpful, friendly, and with his associate Jordan, kept me well informed throughout the sales transactions. I would also like to mention the way that you managed my property whilst renting it out, for the last nine years, which concerns all of the ...
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Comment on agent fees
Considered them higher than expected, bearing in mind that you are acting for me as sole Agents. I was quoted at ‚£6,600, and I did not realise this was excluding VAT.
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By: Customer Relations Manager
Sep 17, 2014
View all comments (1)
Thank you very much for taking the time to write this review. We are really pleased to hear about your experience over the years and to hear about the service you have received from our branch. All the best, Melanie Smith, Customer Relations Manager ...
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Last updated at 9:13 AM 05/10/2016 by Daniel Jones

Awards won by haart, Sutton SM1 1HF



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