33% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 28,2015
Jun 28,2015
2
people found
this helpful
this helpful
- 2 days before moving in, were told that their 'calculation' of the deposit was incorrect and as a result we had to pay an extra £300 to cover their mistake (despite having a formal signed agreement stating the amount we agreed to pay) - as far as I can understand, if Acorn make the error but we have already signed off on an agreed amount to pay, we shouldn't be told we can't move in until we pay to cover it.
- Only received a tenancy agreement that needed to be signed by 3 guarantors (none of which live in London) the day before we were set to move in due to the fact that our names were spelt wrong on TWO occasions. Had to contact guarantors and pull them out of work 3 hours before we were supposed to get our keys.
Overall it felt as though the team were blackmailing us with the fact that they would 'withold' the keys until we had paid £300 out of the blue and got 7 people to initial every page of a 30 page agreement within 12 hours. We have been offered a formal apology for the mistake regarding money but that apology will not pay for my living costs, or in fact, my next months rent. They acted like we had a choice of moving in at a later date but our tenancy ended on the day of the move in and they knew that, so to grab £300 from us when they knew for a fact we had no other option was disrespectful, unprofessional and troubling.
We are involving a lawyer in getting back our money from their profit made on the property that they took from us to cover the fault of their own bad calculation. You should never hand over money to a group unless there is a signed agreement of costs, but in this case we either scraped it together or were out on the streets, and Acorn knew that.
- Only received a tenancy agreement that needed to be signed by 3 guarantors (none of which live in London) the day before we were set to move in due to the fact that our names were spelt wrong on TWO occasions. Had to contact guarantors and pull them out of work 3 hours before we were supposed to get our keys.
Overall it felt as though the team were blackmailing us with the fact that they would 'withold' the keys until we had paid £300 out of the blue and got 7 people to initial every page of a 30 page agreement within 12 hours. We have been offered a formal apology for the mistake regarding money but that apology will not pay for my living costs, or in fact, my next months rent. They acted like we had a choice of moving in at a later date but our tenancy ended on the day of the move in and they knew that, so to grab £300 from us when they knew for a fact we had no other option was disrespectful, unprofessional and troubling.
We are involving a lawyer in getting back our money from their profit made on the property that they took from us to cover the fault of their own bad calculation. You should never hand over money to a group unless there is a signed agreement of costs, but in this case we either scraped it together or were out on the streets, and Acorn knew that.
What agent could do to change your mind?
Could actually work out how much the deposit was before signing an agreement of offer with us. Although I thought that would be a standard. Could not ask everything of us the day before we had to move in with the threat of delaying the move. Could have spelt my name right. Most importantly, can give us back our bloody money.Attached Filesnbsp;
Comment on agent fees
Made us pay ‚£300 extra with no warning, no idea why we paid any form of admin fee given that they couldn't get our names right and couldn't get us a tenancy agreement until the day before we moved. No idea why they got any profit at all from the property sale seeing as the whole experience was a nightmare.
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Aug 15, 2016
The same happened to us, and they messed up our inventory check list. They are a bunch of amateurs who are rude, incompetent, inexperienced and a complete waste of space and time.
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Latest Reviews
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27th Nov 2013
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29th Sep 2007
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Opening Hours
Address
Acorn Group Estate Agents
118 Bermondsey Street
Bermondsey,London
Greater London
SE1 3TX
020 7089 6565
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £1,820 | £1,820 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 09,2020
Jul 09,2020
0
people found
this helpful
this helpful
They are thieves posing as real estate agents!! Our pipes started rattling so loud at night which kept us and our neighbours up the whole night. After multiple complaints from my neighbours and I were left unanswered. It took them two weeks to send someone ...
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Oct 09,2017
Oct 09,2017
1
people found
this helpful
this helpful
I would strongly advise anyone looking to rent to avoid these cowboys. The lady, Endija, who showed us round our house had absolutely no idea about the place, she couldn't tell me anything about the gas/electric, what boiler was in place, she didn't even ...
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Comment on agent fees
Bad - the agency fees where around £200 from what I can remember, and I think we got aboslutely nothing for our money, other than the printing of the contract. Also had a very expensive check in and check out cost, as well as a scandolous cleaning fee. Avoid at all costs.
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Oct 17, 2017
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(1)
Firstly, I am very sorry to hear about your experience with our London Bridge office. We pride ourselves in providing all our clients with excellent service from start to finish and so to hear this is disappointing. I will be speaking to the individuals concerned and will come back to you once I have investigated the details.
With regards to fees, you should have been presented with a statement of accounts before committing to the offer, which highlights all fees associated with the tenancy. ...
Jun 22,2017
Jun 22,2017
2
people found
this helpful
this helpful
Where to begin? Forced to pay an end of tenancy cleaning fee way in excess of the market rate before I could sign a tenancy agreement. Chasing me for a decision on whether to extend my lease another year 3 months before it ended. Turning up ...
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Comment on agent fees
A rip off. Not value for money (from the tenant or landlord side)
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Jun 22, 2017
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Hi Matt,
As a follow up to this, I have found your details now and can see that the Landlord DID instruct us to relet the property, which we have successfully done. I have also seen copies of numerous emails between you and our branch at London Bridge where appointments and timings were confirmed and you acknowledged.
Again very happy to discuss this in detail with you and can confirm that your deposit return was authorised yesterday.
Regards
Andrew ...
Jun 28,2015
Jun 28,2015
2
people found
this helpful
this helpful
- 2 days before moving in, were told that their 'calculation' of the deposit was incorrect and as a result we had to pay an extra £300 to cover their mistake (despite having a formal signed agreement stating the amount we agreed to pay) - as far as ...
read full review
read full review
What agent could do to change your mind?
Could actually work out how much the deposit was before signing an agreement of offer with us. Although I thought that would be a standard. Could not ask everything of us the day before we had to move in with the threat of delaying the move. Could have spelt my name right. Most importantly, can give us back our bloody money.Attached Filesnbsp;
Comment on agent fees
Made us pay ‚£300 extra with no warning, no idea why we paid any form of admin fee given that they couldn't get our names right and couldn't get us a tenancy agreement until the day before we moved. No idea why they got any profit at all from the property sale seeing as the whole experience was a nightmare.
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Yes
Aug 15, 2016
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(1)
The same happened to us, and they messed up our inventory check list. They are a bunch of amateurs who are rude, incompetent, inexperienced and a complete waste of space and time. ...
Nov 27,2013
Nov 27,2013
4
people found
this helpful
this helpful
Run away from Acorn whilst you can. We had to deal with two major issues which made us realise the lack of professionalism and integrity between these two people in this company. First issue, we were told to pay a professional cleaning fee upfront to ...
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Sep 29,2007
Sep 29,2007
4
people found
this helpful
this helpful
I have had very bad experience with Acorn Group Estate Agents when I wanted to buy a house in Lee Green , London. Once I had put in an offer, they kept me in complete dark about the transaction and did not manage to get a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 5:29 PM 12/09/2018 by heather heather
